Trusted Agent profile · London
★★★★★
1,665 reviews across 2 platforms
Unit 11 Flagstaff House, St. George Wharf, London, SW8 2LZ
Life Residential's office in London, at Unit 11 Flagstaff House, is rated 4.5 out of 5 across 1,665 reviews on two platforms, including 518 Google reviews rated 4.6. It won Gold in The Trusted Agent 2026 awards.
Every review we hold for the London office, from every platform, shown as written. First names only.
5/5
GoogleGreat service from Eugen and Ervis during the whole renting process. Had holiday cover sorted for me and my partner when they were away so there was seamless service from the team.
Dear Yan Wan Foo, Thank you for your review. We take on board all feedback and appreciate you taking the time to do so. Kind regards, Asma, Customer Relations Team
5/5
TrustpilotThank you, Kalidass Uvaraj
Kalidass Uvaraj is very helpful and efficient in resolving my issues. He is a highly reliable property manager. Great to have him managing my property.
5/5
TrustpilotAbby Renewal Department
Abby - Renewal Department. Thanks Abby; job well done. Rental renewed at a slightly higher rate than we had hoped! And all completed in good time.
1/5
TrustpilotA company that ignores tenants and breaches contract
If you’re a tenant wanting unresponsive service and an agency that breaches contracts - this is the right place.
5/5
TrustpilotGood assistance provided for renewal.
Thanks Abby (Renewals Dept) for the great help in guiding the tenant and I through the actions needed.
5/5
TrustpilotClaudio is always super responsive
Claudio is always super responsive, helpful and friendly. Appreciate his help with maintenance issues and a smooth move-out so much!
5/5
TrustpilotAbby from Renewal Department has been…
Abby from Renewal Department has been very helpful in drafting and negotiation of contracts. She is very prompt and effective.
1/5
TrustpilotSCAMMERS
SCAMMERS! Had my flat all ready 5 weeks prior to move in date, only to be told within the last week of moving that I can’t move in and left without a place to live. They do not want to hold any responsibility, leaving me having to spend extra funds to find temporary accommodation. Do not use this agency or trust them all they want is your money!
5/5
Googlethe staff was very helpful, specially mr. Eugen Kingi and mr. Ralf.. they where attentive and worked with my step by step,,.. responded to my questions at all times, even out of their working hours. i highly recommend this company☘️
Thank you for your kind review! We’re pleased to hear you’re happy with the service provided.
5/5
TrustpilotTop notch customer service
Life Residential has been a blessing for us as tenants. They have a team of highly capable and professional agents like Tyron and Ashleigh, who have been terrific in helping us make our life comfortable by tending to our concerns promptly and effectively. They have been great at representing our needs to the landlord. It's reflective of the top quality customer service that this agency promises to offer.
1/5
TrustpilotTerrible agency for tenants
Terrible agency for tenants. Poor communication, organisation and customer service skills from the very first viewing. They refuse to fix anything and they are the worst management company I've come across - avoid.
Dear J I, I am sorry to read your 1* review. I am unable to locate you on our database. If you could provide us with more information at customerrelations@liferesidential.co.uk. I can look into this further for you. Kind regards, Katie, Customer Relations Team
5/5
Googlethe staff was very helpful, specially mr. Eugen Kingi and mr. Ralf.. they where attentive and worked with my step by step,,.. responded to my questions at all times, even out of their working hours. i highly recommend this company☘️
Thank you for your kind review! We’re pleased to hear you’re happy with the service provided.
5/5
TrustpilotExcellent service Heyley
Very happy with the Heyley's service, very helpful, very nice, assist immediately,and always impress me with her efficiency.Thank you Heyley Bellfield.
5/5
TrustpilotAbby - Renewal Department
Abby was very quick and efficient in helping me renew my contract and negotiate the terms with the landlord.Great service!
5/5
TrustpilotRecent Experience
Property Manager Marcus Yu conveyed tenants' request for termination of tenancy 15 days earlier than agreement. He sincerely explained tenants' situation which is reasonably. I appreciate Marcus's communication skill close follow-ups.
Dear Steve, Thank you for leaving a 5* review.We look forward to seeing you again in one of our offices. Kind regards, Katie, Customer Relations Team
5/5
TrustpilotFast, reliable, collaborative
Abby from Renewal Department was extremely helpful, understanding, and very responsive. The whole process was fast, straightforward, and stress free thanks to Abby.
5/5
GoogleGood service, fair and no offer/price manipulation. Would thoroughly recommend! Aiste Kotliarova was excellent!
Hi Rory, thank you for your feedback for Aiste!
5/5
TrustpilotGerda our property manager is super…
Gerda our property manager is super professional and easy to work with - great communication
5/5
TrustpilotRosita is exceptional at her job
Rosita is exceptional at her job! She’s a high striver with a positive and realistic approach to situations. Pleasure doing business with you, Rosita!
5/5
TrustpilotKatie was really friendly and nice
Katie was really friendly and nice, she is also very on it when it comes to maintenance problems
5/5
TrustpilotProperty manager feedback
My property manager Kelvin Luk provides a very efficient service in managing my property issues. I would recommend this company to you because of him honestly.
Thank you for your lovely words and for leaving a 5* review. Kind regards, Negin, Customer Relations Team
5/5
GoogleReceived real efficient and great service from Kareem Mitchell renting a flat within a week. Everything went smooth and explained in details that saved me a lot of time.
5/5
TrustpilotThanks Hayley !
Thanks Hayley !! Didn’t enjoy my stay at my old property however Hayley was very helpful with the moving out process. Thank you!
5/5
TrustpilotHayley was really helpful in resolving…
Hayley was really helpful in resolving all my issues this afternoon . I found her very pleasant and understanding of my requirements.Thank you.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
The Trusted Agent 2026 results for Life Residential, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Tell us what you need and we'll put you in touch. Life Residential hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near London.
Yes. Life Residential won Gold in The Trusted Agent 2026 awards.
