5/5
TrustpilotRosita is super helpful and incredibly…
Rosita is super helpful and incredibly responsive - she arranged a repair for me recently and it was super smooth sailing.
Trusted Agent profile · London
Life Residential London reviews
★★★★★
1,665 reviews across 2 platforms
Unit 11 Flagstaff House, St. George Wharf, London, SW8 2LZ
Life Residential's office in London, at Unit 11 Flagstaff House, is rated 4.5 out of 5 across 1,665 reviews on two platforms, including 518 Google reviews rated 4.6. It won Gold in The Trusted Agent 2026 awards.
Reviews
Every review we hold for the London office, from every platform, shown as written. First names only.
Trustpilot5/5
GoogleI recently sold my apartment through Life Residential. Throughout the entire process, they were courteous, professional and friendly. They were willing to be flexible when needed and offered sound advice in a property climate that is oftentimes uncertain. I never felt pressured into making a decision but was given clear advice at all times. All agents I dealt with were incredibly easy to get hold of and kept me abreast of updates. Highly recommended!
Agent replied · 20 June 2024
Hi Kieran, that's great to hear. Thank you for your feedback.
5/5
TrustpilotLife Residential Office, Drayton Park
Stephen Hobbs and the Life team at Drayton Park made the change of tenant process as smooth as any I have known. Good work done by all.
Agent replied · 23 August 2024
Hi Alan, thank you for your feedback. We're so pleased that Stephen and the North London team have made changing the tenant process as easy as possible for you. Thanks for letting us know! We really appreciate your feedback, thanks again 😊
5/5
TrustpilotGood And Fast Service
The replies from Abby Gooptu were quick and answered all of my questions I had regarding my renewal of contract.
5/5
GoogleRenting from Life Residential was a very easy and swift experience. I was able to view and secure the apartment in the necessary period. Lorraine and the management played a key role in my search for a new home.
Agent replied · 20 June 2024
Dear Uchenna, We really appreciate you taking the time to leave such lovely comments about Lorraine. They will be so pleased to read your 5 star review. Please do not hesitate to contact us if we can be of further assistance. Kind regards, Negin, Customer Relations Team
4/5
GoogleMy experience so far is really good. Wesley has been helpful and available to answer all my questions and make the moving process easier.
Agent replied · 20 June 2024
Hi Blerina, thank you for your feedback!
5/5
TrustpilotOlyvia Saunders has been my property…
Olyvia Saunders has been my property manager for a few months, she is responsive and professional. As a new investor for UK property, i have little knowledge on how it operate and now i got to know more from her. Definitely recommending her as your property manager.
5/5
TrustpilotIn the main I’ve been really happy with …
In the main I’ve been really happy with the service offered by Life Residential. A particular mention of Sam who is a super star. My only negative feedback was an occasion where I had e-mailed Alex with feedback on the state of play in our flat, and some days later received a call from James asking me about all the matters that had already been addressed in my mail.Aside from that, 5 star service
Agent replied · 17 June 2024
Dear Val, thank you very much for taking your time to let us know how we're doing. What a compliment for Sam - he's going to be very pleased to hear from you. Our apologies for the miscommunication between James and Alex, we'll take this into consideration. Please, do not hesitate to let us know if there's anything else we can assist with.
5/5
TrustpilotVery helpful property manager
Katie is my property manager and is extremely helpful. She is very responsive when I have any requests for changes needed in the apartment.
5/5
TrustpilotTenancy Agreement Renewal
Jessica from Life Residential assisted us with renegotiation and renewal of our tenancy agreement and was a pleasure to work with.
5/5
GoogleI had a very positive experience working with Ervis. He was efficient, very clear about the process, and very responsive. The process to finding the flat to moving in was really smooth and very stress-free. Thank you!
Agent replied · 20 June 2024
Dear Richard, Thank you for leaving a 5 star Google review. Kind regards, Negin, Customer Relations Team
5/5
TrustpilotI can't speak highly enough about our…
I can't speak highly enough about our tenancy with LiFE Residential, all thanks to the exceptional services provided by our wonderful property manager, Cristina Luntraru. Throughout our time with LiFE, Cristina has consistently gone above and beyond to ensure our experience has been nothing short of exceptional.
Agent replied · 17 June 2024
Thank you for your kind review! We’re pleased to hear you’re happy with the service provided.
5/5
TrustpilotMo has been very helpful
Mo has been very helpful in shwing us the flat and answering our qustions. Also has been keep us up to date with progress.
Agent replied · 23 August 2024
Hi there, great to hear that you are happy with our service.
4/5
TrustpilotI’ve recently renewed my flat’s tenancy…
I’ve recently renewed my flat’s tenancy agreement through Life Residential, with Abby Gooptu as the agent. The service was satisfactory, though there were moments of uncertainty that left me with mixed feelings overall.
Agent replied · 17 June 2024
Dear S Kapoor, Thank you for leaving a review.We look forward to seeing you again in one of our offices. Kind regards, Katie, Customer Relations Team
5/5
GoogleAmazing, friendly team, helped me out with my printing problem
Agent replied · 25 May 2025
Dear Nikita, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Katie
5/5
TrustpilotExcellent and professional services…
Excellent and professional services throughout. Regular updates on key landlord and property issues. Special thanks to Szilvia Aslihan for her great support and follow-up!
Agent replied · 17 June 2024
Hi Aaron, thanks for providing us with great feedback!
5/5
GoogleLife just let two flats for us out of this office. Handled very professionally and efficiently with an appreciated level of candour in our dealings. Shout out to Sally and James especially.
5/5
GoogleSally was exceptional from start to finish in the process of renting an apartment in Brixton. Made everything super easy which is convenient for a busy person. And her banter is top!!!
5/5
GoogleI’m extremely grateful to the LiFE Residential team and in particular to Leonardo Arisco Corrado, the agent with whom I cooperated. He made the process as swift and smooth as possible with literally 24/7 support and helpful tips to quickly and safely secure the deal. Considering the fact that I wasn’t in the UK at the moment of renting, the quality of the service that Leonardo offered online was outstandingly high. I’m sincerely grateful to the agency and in particular to Leonardo for everything.
5/5
TrustpilotClaudio - a delight to work with
I reached out to the team yesterday regarding replacing old furniture in my flat. Claudio De Tommaso responded within the hour that he had initiated a solution, followed through on the matter within a few hours and confirmed with a phone call. I was delightfully surprised to be met with such a pleasant and prompt interaction. In my interactions with Claudio, he is always prompt and professional to work with - a great help.
5/5
TrustpilotTenancy Inspection
Claudio was prompt and he did the inspection in the quickest possible time. He was very friendly and accommodating. Five star service !
4/5
TrustpilotMs Abby Gooptu of the Renewal Dept has…
Ms Abby Gooptu of the Renewal Dept has been very efficient and helpful in assisting the renewal of the tenancy agreement for 56 Waterside. Ms Eliza WM Chiu (owner)
5/5
GoogleLife Residential has acted proactively throughout my communications with them - even when I hired another lettings agent initially, they continued to follow up with me. They are professional, efficient and prudent and their portal systems enable my quick access to information. James Handley deserves special mention as he provides superb services and almost immediate responses to my endless queries. Truly appreciate it!PositiveResponsiveness, Professionalism
Agent replied · 20 June 2024
Hi Yvette, thank you for your feedback on LiFE Residential, we are really pleased to hear it and will pass on your feedback to James. All the best!
5/5
TrustpilotRecently extended my lease through LIFE…
Recently extended my lease through LIFE Residential and Abby in the Renewal Department. Easy and succinct communication through Abby with the Landlord, nothing was lost-in-translation and any issue/query was dealt with quickly.
Agent replied · 17 June 2024
Dear Luke, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Katie, Customer Relations Team
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Awards
The Trusted Agent 2026 results for Life Residential, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
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Tell us what you need and we'll put you in touch. Life Residential hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near London.
Questions about Life Residential London
Has Life Residential won any awards?
Yes. Life Residential won Gold in The Trusted Agent 2026 awards.
