Trusted Agent profile · London
★★★★★
1,664 reviews across 2 platforms
Unit 11 Flagstaff House, St. George Wharf, London, SW8 2LZ
Life Residential's office in London, at Unit 11 Flagstaff House, is rated 4.5 out of 5 across 1,664 reviews on two platforms, including 518 Google reviews rated 4.6. It won Gold in The Trusted Agent 2026 awards.
Every review we hold for the London office, from every platform, shown as written. First names only.
5/5
GoogleThanks for Kwok’s amazing work. He is really helpful and professional agent, and always listened patiently to meet my needs. I highly recommend Kwok and his team.
Hi LiangJie, great to hear that Kwok has done such a good job.
2/5
TrustpilotWorst experience in the hands of a letting agent
Had a superb move-in experience made possible by Matt and even left a 5-star Google review. The problem started when it was time to move out. They sent a cleaning fee which was the highest quote I received, but their conditions were quite harsh. Basically, if you used another cleaning service, they would not allow you back into the property once you handed over the keys, and if they had any concerns after inspecting the property, you won't be allowed to re-enter the property to address it and they will have to charge you to clean it. I opted for their cleaning service and when I got my deposit back, it was charged an extra fee for cleaning the furniture in the house. I wrote back and highlighted the moving out email where they said they would handle all cleanings, there was no mention of extra charges and they ignored it completely, saying it was the Landlord that sent the deduction, meanwhile I did not have a cleaning arrangement nor ever interacted with the landlord throughout my stay. The second issue I was charged for was missing items, they had sent a mail that a checkout inventory would be done but no one came until I had moved out. Only for me to be charged for missing utensils and other items that I had left in the property. I challenged this and reminded them that the failure to do the moving out inventory was on their part as I was around all through and no one came but again I was bullied and told there was nothing that could be done, that the landlord had said some items were missing and I had to pay for them.Lastly, during the last days of my tenancy, people kept coming for inspection and a LR agent would take them around, at the end of the week when my partner came back, she noticed that her favorite perfume which she just got was missing. I informed LR of this and nothing was done about it either.Overall, my move-in experience was easy and great as well as my stay but the move-out experience was the worst experience, LR did not care one bit and took as much money as they wanted from my deposit and nothing I said ever go looked into, just generic replies of there is nothing I can do from the facility manager
5/5
TrustpilotKalidass Uvaraj
Kalidass Uvaraj is really quick. responsive and great to deal with. Would recommend!
Thank you for your feedback! We are pleased to hear you’re happy with the service provided by our team.
3/5
TrustpilotExperience depends on property manager.
Our old property manager Kalidass used to take weeks to respond for maintenance issues and some issues have been left unresolved. The new property manager Emma was absolutely delightful. She worked very hard to resolve our issues and without her we’d still be stuck at square 1.
5/5
TrustpilotIlinca is super-responsive to any…
Ilinca is super-responsive to any request and makes my life very easy. The team have found me a new tenant very quickly and efficiently and avoided any vacant period.
3/5
TrustpilotWater leak into my property
I have not had need of much contact with Life Residential who manage my rental apartment in Riverdale House, Lewisham. However, there has recently been an incident whereby works conducted above my property caused a water leak into the property. I found it difficult to extract details of what exactly had happened from the Property Manager. I had to repeatedly ask what/where/when/why and was not getting any proper answers. This was frustrating, needless and a demand on my time when all I was asking for was a concise, accurate and factual report of the incident. This has caused me to seriously consider the professionalism of LR and whether i really want them to continue managing my property going forward.
Dear Mr & Mrs Burnell, thank you very much for taking your time to let us know how we're doing. We are very sorry to hear that your apartment at Riverdale House was damaged due to the water leak in above property and we're even more sorry to hear that you feel like your property manager has not provided you enough information about the incident. Please accept our sincere apologies for this and let us ensure you that we'll try our best to be more concise with our responses to yourself. In the mean time, please do let us know if there's any additional information or help with your property you require.
5/5
GoogleSally and the team at Life Residential have done a great job at facilitating my move to a new apartment, from viewing, to answering queries, to timely delivery of paperwork. Particularly appreciate the non-pushy approach to lease negotiations.
5/5
TrustpilotWell done Jack
In my opinion, Jack is a very helpful and efficient professional.He helped me to renew my tenancy agreement by providing appropriate information as well as sorting out the paperwork in a timely manner.He has a clear and efficient communication style which saves time when it comes to processes like renewing agreements.Thank you Jack
5/5
TrustpilotLife Residential - Landlord services
Rosita at Life Residential has always provided an excellent service for my rental property. Rosita is always quick to reply to any queries with solutions and helpful answers.
5/5
TrustpilotReally great company to rent from!
Really great company to rent from. Quick responses to all queries, and Nick Martin was great during the renewal process - really quick, friendly, and easy.Thanks!
5/5
GoogleI would like to thank all employees for facilitating our move-in to the UK, especially Aiste. Aiste had been very patient with me as a family emergency had suddenly happened while we were consulting. She also was very understanding regarding the current pandemic affecting viewings and move-in date. Thanks for cooperating with us Aiste.
5/5
GoogleWe have been a client of Life Residential for approximately five years. My criticism has in the past been directed towards the inconsistency of employees. This has all changed having been introduced to the Wandsworth office. My contacts now are Mo and Harry who are outstanding in their field. They work tirelessly on behalf of clients knowledgeable in their area with a great work ethic. Good people to know !
Hi Tony, thank you for your feedback, and for your loyalty to LiFE over the last 5 years. We're really pleased to hear of it and are sure that Mo and Harry will be very pleased to hear of your feedback. All the best.
1/5
TrustpilotI have never been so revolted by the…
I have never been so revolted by the poor treatment of an real estate agency than I have with life.1 week ago, I made a booking to view a property today at 11:30am.I called at 10am this morning before making the travel to view and asked - "is it still available, I don't want to arrive and it's taken" I was assured it was available.I then spent 1 hour travelling to the viewing and was greeted by an agent who said the property was taken.He then said that another would be made available on the 5th of Dec.I said send me the video viewing and offer letter today so I can get on top of it. He confirmed he would send it in 30min.I called him 1 hour later - He said he was "typing the email as we spoke". By 15:30 still nothing. I called 3 numbers. Noone answered. I left a voicemail.In terms of TCF also known as treating customer fairly this is a huge breach of the consumer protection act of 2017.It is a horrific display of just how much greed and money is the pure focus and to hell with any individual person.I whole heartily encourage people to disassociate yourself with this company because they are hurting the common person.
5/5
GoogleMy girlfriend and I have a great experience at life residential, Regan has helped us a lot to find apartments, we have a limited budget, but with his help, we have found the most suitable apartment within the budget. At the same time, the late service is also very good. You can ask him directly if you have any questions anytime, anywhere, and their company will help solve the problem in the first time.
Hi Shiyu, it's great to hear that you've had a great experience with Regan. Thank you for your feedback.
5/5
TrustpilotMaquel Thomas
Maquel Thomas is my property manager. She has been great and extremely supportive to get my re-referencing process smooth and hassle free. She has always been of great support to fix issues reported timely during my move in. Very happy with the experiences so far with Life residential. I thank again Maquel for this.
5/5
TrustpilotHuge thanks to Life Residential and our property manager Rosita
I want to express my huge thanks to our Life Residential Property manager Rosita - she has provided us great help and advice since the moment we moved in and until now, all our questions and queries were always resolved very promptly thanks to her. Rosita, we’ve been so lucky to have you as our property manager!
Hi, many thanks for leaving us feedback. We’re pleased to hear you’re happy with the service provided by the LiFE team.
5/5
GoogleI had a perfect experience with Life Residential Nine Elms. Especially, Sally and Aiste who are the best. Miss Sally, she has a stable personality and high sense of responsibility are desirable. Miss Aiste who is highly organized and efficient, Positive active mind essential. I will recommend to find property with life residential.
Thank you for your feedback! We are pleased to hear you’re happy with the service provided by our team.
5/5
TrustpilotResponsive
Luke has been great at communicating. He has been responsive when dealing with our queries. He recently replaced our previous property manager and has been doing well so far. :)
5/5
GoogleBenjamin and Marta were so helpful and I could manage to move in a week. Thank you so much!:)PositiveResponsiveness, Quality, Professionalism
Thank you Ece, great to hear! :)
4/5
TrustpilotAll good!
All good!! We got some issues with the flat and our Manager was able to contact quickly the landlord and to solve / get a compensation for the inconvenience.Thank you!
5/5
TrustpilotClaudio De Tommaso is super reliable
Claudio De Tommaso is super reliable, friendly and on top of his work. Everytime I had an issue in my flat, he was able to advise in a speedy manner and follow up until it gets sorted! Highly enjoy working with him and definitely recommend him
5/5
TrustpilotRenewal managed professionally
Abby of Renewal Department from LR has proactively initiated the renewal process and offered sufficient turn-around time for all parties to discuss. Communication was well managed and I appreciate Abby's follow up in a timely manner.
Dear KL, We strive to offer a 5* service to our clients and customers and we are so pleased that we have achieved this for you. We appreciate you taking the time to leave a great review regarding your experience with Abby, and hope we can help again in the future. Kind regards, Negin, Customer Relations Team
5/5
Googlei really appreciate their responsiveness and all the insights they provide while visiting their flats. Kyle was answering all my questions in detail and providing all useful information there is. flats visited were literally the same as in the photos online. thanks for this smooth experience.
5/5
TrustpilotResolution to a complex issue
I recently had a complex issue that had been pending for the last three years. Despite continuous escalation, multiple parties, including CEP energy providers, were not addressing the issue. However, my property manager, Rosita Kausiute, recently took decisive action to partially resolve the issue. I commend her for her efforts, as this was longstanding problem had previously gone unresolved for three years.
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The Trusted Agent 2026 results for Life Residential, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Tell us what you need and we'll put you in touch. Life Residential hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near London.
Yes. Life Residential won Gold in The Trusted Agent 2026 awards.
