Trusted Agent profile · London
★★★★★
1,664 reviews across 2 platforms
Unit 11 Flagstaff House, St. George Wharf, London, SW8 2LZ
Life Residential's office in London, at Unit 11 Flagstaff House, is rated 4.5 out of 5 across 1,664 reviews on two platforms, including 518 Google reviews rated 4.6. It won Gold in The Trusted Agent 2026 awards.
Every review we hold for the London office, from every platform, shown as written. First names only.
5/5
TrustpilotSuperb service!
Superb service!Hayley was pro-active, diligent and did an outstanding job in providing a full inspection report of our property. We would highly recommend this team member as she was excellent.
Hi John, thank you for feedback. Great to hear that Hayley did a good job.
5/5
TrustpilotGreat support
Rosita has been very helpful to assist on a number of matters that needed attention in the flat. She has been responsive and caring, and for that, I thank you!
4/5
TrustpilotThanks to Hannah Scrafton for sorting…
Thanks to Hannah Scrafton for sorting out repairs for my Mum who is an elderly & vulnerable tenant of Life. Her understanding and consideration was much appreciated.
Hi Beverly, thank you for your feedback!
5/5
GoogleNeed to rent a flat quickly and needed to move in very soon. Leo was very helpful to me when it came to acquiring the flat. His service was great and he was always on hand to help. Thank you!
5/5
TrustpilotThomas is very helpful and professional
Thomas is very helpful and professional in his services.He provides assistance even when those questions are not within his responsibilities.He provides quick turnaround and made good suggestions when issues arisen.
5/5
Googleit has been such a great experience working with Life residential to find an apartment for my son this year. Aiste Kotliarova has specially been exceptionally supportive and provided one of the best rentals experiences i have seen an agent provide. thank you Aiste and Life residential.PositiveResponsiveness, Quality, Professionalism, Value
5/5
TrustpilotGreat service!
I had been always worried about having to deal with agents. To be fair, they have been always responsive, ready to assist and timely. They are very organized, professional and fair. My senior property manager is specific Nicola had been very patient with me and explained the end of tenancy process clearly and helped me get my full deposit back.
Thank you for your kind review! We’re pleased to hear you’re happy with the service provided.
5/5
TrustpilotFantastic 5* Service
We are a corporate service provider and have been very happy with the services and the speed at which our requests are handled, a professional approach and clear and precise communication is greatly appreciated from our contact Ilinca Ioanovici
Dear Oliver, Thank you for taking the time to leave us a 5* review. Your opinion is valued greatly and it helps us maintain excellent standards of service to our customers. Kind regards, Negin, Customer Relations Team
5/5
GoogleHarry Free was extremely helpful, responsive and proactive throughout my renting process. The most straightforward renting process I have had so far. Thank you!
Hi Christopher, thank you for your feedback, and we're glad to hear you felt the renting process with us was straightforward, exactly how it should be!
5/5
TrustpilotResponsive and Professional
LiFE are really responsive in helping out with any problems and building issues I've encountered during my tenancy. Aslihan has been great at chasing to ensure things get resolved. Couldn't ask for more!
Dear Ian, thanks a lot for your kind words to LiFE and Aslihan (she'll be very happy to hear from). We're very glad to hear you're happy in your home (minus the issues) and that everything's being sorted out for you in a timely manner.
5/5
GoogleDaniele Spadaro did everything so well, help me solved a lot of problems and being very patient. All of process went smoothly. Really recommending Life Residential to others
Dear Lillian, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Katie
5/5
TrustpilotAlways impressed by LiFE Residential!
Always impressed by LiFE Residential!Darcey Nicholls (Property Manager) conducted my annual property inspection today. She was helpful, reassuring and professional throughout and took the time to note down several points I raised that needed addressing, summarising them for me before they go to the landlord. I really feel looked after by LiFE Residential in this property!
Thank you for your feedback! We are pleased to hear you’re happy with the service provided by our team.
5/5
GoogleGafar and Steven were extremely helpful in guiding me through my recent purchase of a property in Aquarius House. I was always kept updated and any question was answered promptly. Many thanks.
Hi Lynne, thanks for your feedback!
5/5
TrustpilotGood management through the entire…
Good management through the entire process.
Dear F Yan, Thank you for leaving a wonderful 5* review. Kind regards, Katie
5/5
TrustpilotPooja Pandya is a good property agent…
Pooja Pandya is a good property agent and always be quick in replying my enquiry.
5/5
TrustpilotProfessional, helpful, quick to sort out problems
Emma has been consistently helpful and prompt in resolving issues that arose throughout 2023 in letting our flat. Very pleasant and ready to answer queries. Thanks for all your efforts!
5/5
TrustpilotExcellent property manager
My Property Manager was fantastic I’ve lived at this address for 5 years and had a lot of Property Managers Miss Shrungarpure is by far the best property manager I’ve had so professionalAnd sorted the issue in a timely manner By far the best Property manager at life Residental
5/5
GoogleNice agent, and Thanks a lot to Mariya- she helped me find the perfect place and supported me throughout the entire process, even when I moved in. It’s a fantastic experience!
Dear Lilie, Thank you for the 5* Google Review and for taking the time to share your feedback. Our priority is to offer the best service for our customers and we are glad we have met that. Kind regards, Katie
5/5
TrustpilotGreat
Mr Jack Piggott was my property manager and was very helpful. He was also very fast at responding to my emails and always tried to help. The only downside was that I had to repair half of all the lights when I first rented the flat.
5/5
TrustpilotShruti excellent service
Shruti is a very flexible agent and happy to help her tenants
Hi, many thanks for leaving us feedback. We’re pleased to hear you’re happy with the service provided by the LiFE team.
5/5
TrustpilotRental renewal agreement
Dimple is excellent for following and updating all information step by step for renewal the contract.She provides all information I requestedI am very happy with the service.
5/5
TrustpilotSupportive Hayley
My property manager Hayley was very accommodative and supportive for the time I have lived in rented premises. Following Russian aggression in Ukraine, she helped liaise with the landlord to amend my tenancy agreement, so my mother could come to the UK and stay with me at this tough time.
5/5
TrustpilotLife Residential is excellent
Life Residential is an excellent property management and letting company which puts customers first. Under their efficient management, my property managed to be tenanted at minimal downtime. Everything was carried out smoothly.
Mr Heng, thank you very much for taking your time to let us know how we're doing. It is good to hear your property was rented out to a reliable tenant with a minimum void period. Please, do not hesitate to contact us if we can be of any further assistance.
1/5
TrustpilotTerrible management
I paid all of their management and letting fees when I rented the flat from them for two years. Who the hell knows what the letting and management fees are used for? for them to take comfortable, warm seats in the office. I had complained to them about the tenant using the living room as a place to live and sleep. This could harm the couch. They hadn't taken any action in that regard. I quickly replaced the agent when the previous tenant moved out, he stole kitchen and bathroom storage units and damaged the sofa. I attempted to get this from my tenant deposit, but I was only given a £180 instead. The agent is unwilling to accept accountability. i even paid over £200 for inventory check in and check out report. that was worthless.The agent is pulling back, deciding not to pursue this further. I would advise against using a Life Residential agent, terrible letting and sales Agent!!!
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
The Trusted Agent 2026 results for Life Residential, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Tell us what you need and we'll put you in touch. Life Residential hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near London.
Yes. Life Residential won Gold in The Trusted Agent 2026 awards.
