Trusted Agent profile · London
★★★★★
1,664 reviews across 2 platforms
Unit 11 Flagstaff House, St. George Wharf, London, SW8 2LZ
Life Residential's office in London, at Unit 11 Flagstaff House, is rated 4.5 out of 5 across 1,664 reviews on two platforms, including 518 Google reviews rated 4.6. It won Gold in The Trusted Agent 2026 awards.
Every review we hold for the London office, from every platform, shown as written. First names only.
5/5
TrustpilotReview
ChatGPTI want to express my appreciation for Chanelle's assistance with the renewal contract. She demonstrated a lot of patience and was instrumental in helping me meet all the requirements. Additionally, her support was invaluable in resolving the technical issues I encountered with Goodlord during the process
Dear Anju, Thank you for taking the time to leave a lovely review regarding Chanelle. Kind regards, Katie, Customer Relations Team
5/5
GoogleI have recently work with Cristina Luntraru who is very professional and the time scale of solve the issues is very quick. Thank you Cristina for your amazing work, keep doing .
Hi Maria, great to hear you have had a positive experience with Cristina!
1/5
GoogleAbsolutely the most frustrating and unprofessional experience I've EVER had. Without a doubt the reason agents have such a terrible reputation. It took over 2 months to get our deposit back when we moved out of our flat, and they tried their hardest to make money off us when we moved out by charging us for anything and everything (as every agent does). Impossible to get a hold of when you actually need something, calls and emails are rarely ever answered and management is a disgrace. Make absolute SURE you do your own inventory - it's the only thing that saved us. Conveniently, their checkout inventories are MUCH more thorough than the move in ones, so DO YOU OWN and make sure you have evidence of EVERYTHING, they WILL try to screw you. Also make absolute sure they protect your deposit and show you proof! Thankfully, we no longer have to rent property, but will NEVER EVER use them in the future.
Hi Ali, thank you for your feedback. We're sorry you're unhappy with the service provided to you at the end of your tenancy, this is not what we want at all. After speaking with one of our senior team leaders, it's understood the issue has now been resolved and your deposit has been released. However, if you do require any further information, please contact info@liferesidential.co.uk.
5/5
GoogleI decided to move to London around mid January. I knew that finding a house that will fulfill my expectations was going to be hard. But after I contacted Mo Marstani, everything got easier. He was very helpful and considerate. Mo helped me with every single problem that I had and in less than a month I was able to get my keys to my new home. Even after I moved in, he continued to help me with my problems about the apartment and utilities. Thank you.
Hi Emir, thank you for your feedback. We are pleased to hear that you have found a home with LiFE helped by Mo, we hope you are settling well in London.
5/5
TrustpilotGood experience with the renewal of tenancy agreement
We have just renewed our tenancy agreement though Life Residential's agreement renewal team. Our agent is Chanelle Pierre, who has performed really professionally helping us to negotiate with the tenant efficiently and follow through our case very well. We fully appreciate her great job.
Dear W.H. Leung, Thank you for taking the time to leave a lovely review regarding Chanelle. Kind regards, Katie, Customer Relations Team
5/5
GoogleLiFE Residential must be the best agency. I had a very perfect rental experience. I owe this to Ervis, who always helped me quickly and accurately, even after the rental was completed. I never have to worry about problems not being solved here. Thank you LiFE Residential and their professional staff Ervis.
Thank you for your feedback! We are pleased to hear you’re happy with the service provided by our team.
5/5
GoogleLeonardo was extremely helpful and walked me through the entire process without worry. From flat finding to viewing to signing the flat he was on call almost 24/7 and was extremely patient the whole way. Would recommend and return to this company again.
5/5
GoogleAn altogether easy and painless experience - especially compared with other High street letting agents. All went really smooth and I'm quiet impressed with Ms. Sally Richardson! I must say that she is a real Asset to her company 'LiFE Residential'. Most recommended..
5/5
GoogleGreat and positive experience from the LifeResidential team, from the very beginning of the rental process. As a landlord, would not hesitate to recommend and use their services again in the future. Special thanks to Sally, who was very co-operative, efficient and friendly.
5/5
GoogleI had an amazing experience with Sally Richardson at Life Residential. She is simply the best and an absolute pleasure to work with! She was super helpful, patient and dedicated throughout the process from finding a beautiful flat that ticks all my requirements to the check in. It was the smoothest renting experience so far. Highly recommended. DK x
Thank you for your kind review! We’re pleased to hear you’re happy with the service provided.
1/5
TrustpilotEXTREMELY BAD SERVICE!!! WOULD NOT RECOMMEND EVER
Given a house without checking basic things like water pressure or dishwasher. The agency advised to use a gym to take a shower or use sink to wash dishes.The kitchen appliances do not work properly except for Hob. The mail box is stuffed with older mails due to which I'm missing my mails. Till date they haven't been able to help with intercom.It has been almost 3 weeks and the major issues are still pending. There are so many issues and queries that it's difficult to track or get a response for!Very frustrated with the way things are getting handled. Contractor comes every Friday and tells a new issue. After this nothing gets done till the next Friday.
5/5
TrustpilotI recently had correspondence with…
I recently had correspondence with Abbey regarding the renewal of the tenancy. She was excellent through out . what i like about her is the excellent communication skills which she certainly has it all.I do wish her success in her future carrier.Regards
Dear Syed, Thank you for taking the time to leave such a wonderful review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Negin, Customer Relations Team
5/5
TrustpilotLife Residential are a good renting…
Life Residential are a good renting agency and Marcus Yu has been proactive being the property manager and helpful when needing to sort issues. We’ve been living in the same property for a few years now and happy with their performance.
Dear Claudio, Thank you for your kind comments regarding Marcus and your 5* review. We are grateful that you have taken the time to leave a review and wish you all the best. Kind regards, Katie, Customer Relations Team
5/5
TrustpilotGreat Job Abby Gooptu
Life Residential has always gone above and beyond with helping me. I want to give a special shoutout to Abby Gooptu who has been thorough with the entire renewal process!
1/5
TrustpilotNo help, Flat has massive water damage from broken extractor fans.
Been with them for almost 7 months now. They were super pushy when we were signing document, telling us important information last minuet and wasting our time. We moved in to a flat which clearly had a poor cleaning and inventory to the extent were broken and unsanitary items were left. It took us 3 months for it to be agreed that we could dispose of these items. The bathroom had extreme mould in which clearly hadn't been treated and bad water damage with silverfish. I had to buy my own products and removed it within two treatments. The extractor fan unit has been broken this entire time. Even though we have told them about this from the start, they still wont issue any repair work. Due to water damage everything break super easily, mould in the bedrooms. We issued repair jobs and they come back to us and say due to use refusing a 3 hour job previously (bare in mind we waited in all day and the repair company came at 6pm to do a job we was not expected/complained about) they are being difficult to have workers some out to perform an urgent job. Honestly the most incompetent workers I've ever encountered, even management will just refer you to complaint process with no actions. They are 100% in breach of contract.
5/5
TrustpilotEasy service
Very easy and straightforward. Abby from the Renewals Department was able to help us get our landlord to accept to our offer for negotiation of rent. It was all really smooth and Abby was supportive in the process. Thank you!
5/5
TrustpilotRosita-Lettings Manager
Rosita had managed my flat for a number of years and has done a fantastic job to date. She’s very efficient, diligent and very good at chasing down queries. Reassuringly, she always provides prompt responses. That means a lot. Thank you.
5/5
TrustpilotThanks Cristina Luntraru quick response.
Thanks Cristina Luntraru for your quick response and helping me contact the aftercare team. You have always done a great job in answering my questions and responding in a timely manner. I'm very appreciate for your assistance.
5/5
TrustpilotGreat professional work by Abby Gooptu…
Great professional work by Abby Gooptu who renewed my tenants rental agreement.Abby did great work very professional and at speed. Abby is a great addition to the team at Life residential. thank you.
5/5
TrustpilotFeedback on Claudia Nicholls
Claudia has been my property manager for 2 years that I have been renting. She has been always happy to help and always responding any doubt I could have in a short period of time.It was very helpful having Claudia’s help when moving in and out. Thanks a lot
3/5
TrustpilotMy agent was Harry Free
My agent was Harry Free. Very pushy and was quite rude when bidding for the flat. Having a 9am meeting that day so didn't see his messages. Failed to reply him in only 5 minutes and then kept on receiving pushy messages such as '???'. Did not receive instant follow up for the flat as well. Was quite an unpleasant experience. Will not rent from Life Residentials anymore.
Hi YC, thank you for your feedback. We're sorry you're unhappy with the service provided, this is not what we want at all. We will investigate the issues raised internally, and work on ways to conduct ourselves better. We hope in the near future you will allow us to help you find your dream home.
5/5
GoogleMany thanks to Kaspars and Evelyn for their work on helping us rent our apartment. This was our first London rental experience and everything was fine. We happily live in a new apartment.
Hi Полина, thank you for commending Kaspars and Evelyn on their hard work. We're extremely happy to hear that your first renting experience is with LiFE! Enjoy your new home.
5/5
GoogleMariya was amazing. She helped me find the perfect flat, and was there during the whole process. Highly recommend.
1/5
TrustpilotTerrible for tenants!
My flat had a major sewage pipe leak that flooded the whole apartment and rendered it unfit for habitation. I have since had to vacate the property but there’s been zero correspondence from LiFe residential, my calls are never received, they would not let me speak with the landlord or let me terminate the lease or reimburse me for the charges I’m incurring for an unoccupied flat!! The inconvenience this has been and continues to be plus the sheer lack of accountabiliy on their end is telling and abhorrent. Please do not rent with them!!
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The Trusted Agent 2026 results for Life Residential, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Tell us what you need and we'll put you in touch. Life Residential hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near London.
Yes. Life Residential won Gold in The Trusted Agent 2026 awards.
