Every review we hold for the London office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotThoroughly impressed with the service
I've been thoroughly impressed with LIFE Residential's proactive approach. They consistently anticipate and resolve issues before they arise, keeping my property in top condition. Their communication is timely and thorough, always keeping me informed. Tenant relations are handled promptly. Highly recommend their exceptional, proactive service!
Scorchin · 4 July 2024
Agent replied · 23 August 2024
Dear Scorchin Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Negin, Customer Relations Team
★★★★★ 5/5
GoogleMassive thanks to Kyle for his help in our property search. He was friendly, professional and helpful throughout. Would definitely recommend to a friend.
Andrew · 21 June 2022
Agent replied · 20 June 2024
Hi Andrew, thank you for your feedback! We're glad to hear Kyle was helpful throughout!
★★★★★ 5/5
TrustpilotMaham
Maham is very helpful in particular. She is very responsive and always resolves issues quickly and effectively.
Aygun · 16 March 2023
Agent replied · 17 June 2024
Hi, many thanks for leaving us feedback. We’re pleased to hear you’re happy with the service provided by the LiFE team.
★★★★★ 5/5
TrustpilotRosita Kausiute is an amazing property…
Rosita Kausiute is an amazing property manager that goes above and beyond for her clients; very grateful for her services.
Periklis · 28 November 2022
Agent replied · 23 August 2024
Thank you for your feedback! We are pleased to hear you’re happy with the service provided by our team.
★★★★★ 5/5
Trustpilot10/10 for Abby personally
Abby in the renewals department sorted our lease renewal out. Only person in the organisation we've got prompt responses from. Sorted it all in c.2 days, gave great advice when we were flip-flopping about a route forward. Seamless and professional. No complaints.
Sam · 19 August 2024
Agent replied · 23 August 2024
Dear Sam, Thank you for taking the time to leave such a wonderful review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Negin, Customer Relations Team
★★★★★ 5/5
GoogleI worked with Kyle when searching for an apartment in London. Unlike other agents, he was very reachable and responsive, followed-up regularly, and accommodated my ad-hoc requests. Would definitely recommend!
Divyam · 21 June 2021
Agent replied · 20 June 2024
Hi Divyam, thank you for your feedback!
★★★★★ 5/5
GoogleAmy Howe has been an absolute pleasure to work with - She has been nothing but kind, helpful and professional. Her response time has been impressive and she has gone out of her way to help me with my move. I would definitely recommend her to friends and family for the future.PositiveQuality, Professionalism, Value
K · 25 August 2022
★★★★★ 5/5
GoogleIt was my first time looking for an apartment in London and LiFE Residential made the process very easy for me. Leonardo even helped move a day earlier before my contract started because I didn’t have any other places to go to. Thank you Leo!
Hassan · 21 June 2023
★★★★★ 5/5
GoogleAs a first time landlady, I required a lot of assistance and help understanding what was expected from me and Aiste was of great help and very professional when it came to making sure everything was in place. She even found a tenant for my flat before the property was put in the market.PositiveResponsiveness, Professionalism
Renata · 21 June 2022
★★★★★ 5/5
TrustpilotThe Property Manager Miss Brooke…
The Property Manager Miss Brooke Nickless is excellent in her approach and in reporting back on queries. Thoroughly recommend her service 100%.
Jim · 11 October 2024
★★★★★ 5/5
TrustpilotHappy to recommend Life
Recommended by family members to move my property to be managed by Life Residental. I finally did and Mandii, my Property Manager, has been excellent. Mandii has been professional, efficient and effective in all matters. New reliable tenants found in short time. I couldn’t be be happier, only wished I moved to Life years ago.
Debbie · 15 June 2022
★★★★★ 5/5
TrustpilotStella Bloom
Stella has been my property manager for only a few short weeks but has already shown a high level of professionalism, initiative and attention to detail. I look forward to experiencing more of the same going forward.A Meadows
Alan · 7 September 2017
Agent replied · 23 August 2024
Hi Alan, thanks for your feedback. It's great to hear that since Stella has taken over the management of your property everything has gone well and she has demonstrated a professional level of service. Thanks for letting us know!
★★★★★ 4/5
TrustpilotMr Kalidaas Uvaraj's excellent work
Mr Kalidaas Uvaraj has been very responsive and provide information very rapidly. He is cooperative, kind and to the point. I have always appreciated his collaboration and responsiveness. I wish him all the best for his carrier and professional life.
Qudratullah · 17 October 2023
★★★★★ 5/5
GoogleAndreia Mariano has been my property manager for only a couple of months, but has been extremely helpful so far.
Any questions/issues we had have been promptly dealt with. Very responsive and helpful!
Kirill · 21 June 2020
Agent replied · 20 June 2024
Hi Kirill, thank you for your feedback. It's great to hear you've had a good experience with Andreia.
★★★★★ 1/5
TrustpilotI never leave reviews
I never leave reviews, but I have to say that Life Residential are by far the worst group of people I've ever had to work with. Our property manager changed every 5 minutes (probably have such high turn over of staff cuz this agency is appalling) , no one would ever update us, they never knew what was going on with anything - I literally had to remind them that my tenancy was ending, terrible customer service, everyone I encountered was extremely rude. I would avoid them at all costs.
AC · 10 April 2024
★★★★★ 5/5
GoogleSally was helpful with finding proper apartment and setting up tenancy!
Yerzhan · 26 July 2023
Agent replied · 20 June 2024
Thank you for taking the time to leave us feedback, it’s greatly appreciated.
★★★★★ 5/5
TrustpilotI will remember Abby/Marta
I will remember Abby, he is a good negotiator when it is about renewal agreement. Always trying to find the best solution for both parties.And I've never found more honest than Marta so far. Thanks to both of you guys.
Matt · 30 August 2024
Agent replied · 23 November 2024
Dear Matt, Thank you for leaving a wonderful 5* review. Kind regards, Negin, Customer Relations Team
★★★★★ 5/5
TrustpilotI would like to comment on Kalidass…
I would like to comment on Kalidass Uvaraj, a senior property manager with Life. My previous tenant has disputes with bills and charges which has exceeded his deposit. Kalidass has provided information and assistance to the adjudicator for the arbitration. During the whole process (around 3 months), he has been thorough with the claim details and prompt in his replies to my queries. The outcome of the arbitration is satisfactory; Kalidass has certainly been instrumental in ensuring a smooth process.
Allen · 5 April 2024
★★★★★ 5/5
TrustpilotTianna's support in flat was great
Tianna was a supportive property manager who assisted me with fixing the issue in the property after the inspection. I appreciate her paying attention even to the small matter in the flat.
Yoona · 1 April 2024
★★★★★ 5/5
TrustpilotThank you Amrita
Our contract was due a review and Amrita handled our queries promptly, efficiently and with highly professional standards.It’s worth also to say that the flat had a couple of improvements that needed action when we moved in one year ago and even if initially took a bit longer than expected the agency caught up and at this moment in time we always get our queries addressed quickly and repairs are done on time and keeping in mind our preferences.We love our flat and we feel our comfort is taken into consideration. 💜
Maya · 29 March 2024
★★★★★ 2/5
TrustpilotPoor customer service
Sophie(our property manager) has been dissapointing. Repairs/maintanence work always needs chasing. She often needs more than 1 reminder to act on issues. There have been many instances where the service received has been subpar.I’ve been with Life Residential for more than 5 years and have had pleasant experiences with my previous property managers(Claudia Nicholls and Mandii Aujeley) however it is dissapointing that I cannot say the same for Sophie. In fact, one of the reasons I have chosen to move out from the afformentioned property has been due to the poor customer service received since Sophie became our property manager. I’m not one to complain or post negative feedback but the continous need to chase/her lack of proffesionalism is something that I think needs addressing.
Roshant · 27 March 2024
★★★★★ 5/5
TrustpilotClaudio has restored my faith in Life Residential
I have not had a fantastic experience with Life Residential but recently, Claudio De Tommaso was appointed the managing agent for our apartment and he has been a breath of fresh air: helpful, responsive and proactive. Thank you Claudio.
FM · 24 October 2023
★★★★★ 4/5
TrustpilotRent Review Managed by Kalidass Uvaraj
Rent Review Managed by Kalidass UvarajI have dealt with Kalidass Uvaraj who has completed the rent review for my property at 121 Carriage House. Kalidass was prompt in raising the matter for my attention, he assisted with the negotiation (between Landlord and Tenant) and completed all the paperwork in good time. Job well done.
Brian · 12 June 2022
★★★★★ 5/5
TrustpilotI support comments about Emma…
I support comments about Emma O'Donoghue.She is responsive, efficient and proactive.I immediately drew attention to the high professionalism and human care for the client, competent approach and advice on all issues.Always polite and kind in every situationI am very grateful to Emma for all her help and support in resolving any issue related to my apartment. I recommend LiFE Residential to everyone
Lali · 6 April 2023
Agent replied · 17 June 2024
Thank you for your kind review! We’re pleased to hear you’re happy with the service provided.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
