Every review we hold for the London office, from every platform, shown as written. First names only.
★★★★★ 1/5
TrustpilotTOTAL SCAMMERS!!
TOTAL SCAMMERS!!! STAY AWAY!!!We “secured” a property with life residential (or at least we thought so) over a month before the actual moving day, referencing went through smoothly and we were just waiting for the contract to be sent to us. We had to ask a few times about the contract as we were kept promised a date but the contract was never sent. The contract was requested several times and every single time we were assured to relax that everything was in order and that the contract was going to be sent at some point. However, a week before the moving day (yes, 7 DAYS before the moving day) the agency called us saying that they council did not give permission for 4 people to live in the flat and that we had to find a different property. As you can imagine this was quite frustrating given that all of us had given notice to our respective properties, booked removal companies and we were going to be homeless in a week time. The agency did not even apologised or took responsibility for their negligence, they just blamed the council for this. We do understand regulations are in place, however this could have been avoided if the agency would have enquired the council a month in advance rather than a week. We are now left to secure an emergency accommodation (which doesn’t come cheap) cancellation charges for our removals and storage charges to store our goods until we can move into a new place. Shame on you life residential and the way you treat your customers!
Luke · 15 February 2024
★★★★★ 5/5
GoogleKyle was incredibly helpful, understood exactly what I was after and found the perfect property for me. Would definitely recommend using these guys!PositiveResponsiveness, Quality, Professionalism, Value
John · 21 June 2021
Agent replied · 20 June 2024
Hi John, thanks for your feedback!
★★★★★ 5/5
GoogleIt's a really nice place to find a statistic room, and solving problems very fast！My agent Kwong is patient and frinedly to help us！It’s Aa good experience for me ~
Bozhi · 21 June 2020
Agent replied · 20 June 2024
Hi Bozhi, it's great to hear of your positive experience. Thank you for your feedback :-)
★★★★★ 5/5
TrustpilotClaudio is of very great help
Claudio is of very great help , ensuring repairs and maintenance when necessary. I would recommend
Seun · 14 November 2022
Agent replied · 23 August 2024
Thank you for your feedback! We are pleased to hear you’re happy with the service provided by our team.
★★★★★ 5/5
TrustpilotGood agency we rent from for a few years
We rent with Life Residential for a few years already around Isle of Dogs. So far all communications were made very clear, all needed questions answered and assisted, requests for fixing issues in the property timely resolved. Just recently we got contract renewal with their agent Pooja Pandya, which as well went smoothly all the way from initial communication with the Landlord to signing of the papers.
D · 30 September 2024
★★★★★ 5/5
TrustpilotPersonal Service
Laura, the lovely lady who looks after my property, is a joy to deal with. She is proactive and always goes the extra mile to sort things out. She has been responsible for managing my flat for some time now and she keeps me informed in a timely manner of anything I should be aware of. Recently I have had a change of tenants and she has gone the extra mile to make sure that everything is in place for the new tenant, including arranging for some replacements. This has taken all of the hassle away from myself.....which has been a godsend.Laura you are a credit to Life Residential (along with your other colleagues who I have nothing but praise for).
Ms · 1 August 2019
Agent replied · 17 June 2024
Hi Bernadette. Thank you for your lovely feedback. We have passed on your thanks to Laura. Our team constantly strive to provide the best the industry can offer. We are glad that you are satisified with the service we provide. All the best.
★★★★★ 4/5
TrustpilotAlisha was very helpful with resolving…
Alisha was very helpful with resolving out maintenance issues in our apartment!
JM · 23 March 2023
Agent replied · 17 June 2024
Thank you for your feedback! We are pleased to hear you’re happy with the service provided by our team.
★★★★★ 5/5
TrustpilotShout out to Abby
Abby was the right balance of proactively tenacious while being professional and patient regarding a lease renewal. Exactly what you want and need from a a client / supplier relationship.
Andy · 14 March 2024
★★★★★ 5/5
TrustpilotClaudio review
Claudio has been supporting us with a few flat repairs in the past weeks. We have been very impressed with the service he provided. He is expertly responsive, professional and polite, always looking after the best interest of the property and the tenants. A big thank you for his ongoing support!
Bilyana · 29 June 2022
★★★★★ 5/5
GoogleJust moved in to my new home. Everything is just perfect. And my agent Sally is a very nice lady, and she helped me settle down everything. The process went very fast, which only took two weeks for everything. Strongly recommand!
Eric · 21 June 2023
★★★★★ 5/5
TrustpilotFeedback on my property manager Claudia Nicholls
Claudia has been my property manager for more than one year. She is always organized, proactive and client-oriented during the time she works for us. Whenever we need help with our property, she will try her best to help us as soon as possible. Thanks so much, Claudia!
Jerome · 28 October 2022
★★★★★ 5/5
TrustpilotGood work is worth appreciation: Abby of Renewal Department has been…
Abby of Renewal Department has been informative, helpful and effective. A great asset to Life Residential. Thank you. (Alan)
張偉光 · 27 September 2024
★★★★★ 1/5
TrustpilotIn the renewal of my tenancy I was…
In the renewal of my tenancy I was advised incorrectly by Life about the property's market evaluation. The renewal amount was higher than 2 other properties in the building were being advertised by Life. I was misleaded during the tenancy renewal proccess.
Natália · 28 May 2024
Agent replied · 17 June 2024
Dear Natália, I am sorry to read your 1* review comments. I have passed them to our Area Director as we are keen to discuss this further with you and will be in contact. Kind regards, Katie, Customer Relations Team
★★★★★ 5/5
GoogleRobin Dach was my agent who dealt with the flat I let. It was totally friendly and pleasant experience and very professional. I absolutely recommend this agency and this agent! Thanks Robin!
S · 22 June 2019
Agent replied · 20 June 2024
Hi EH, thank you for your feedback! We're happy to hear you had a pleasant experience with Robin and thank you for your recommendations.
★★★★★ 5/5
TrustpilotTenancy Renewal
Ludmila was proactive regarding our tenancy renewal. She than dealt with the renewal in a fast and efficient manner.
Allan · 26 September 2024
★★★★★ 5/5
TrustpilotThere were a number of outstanding …
There were a number of outstanding issues after a new tenant had moved in, and these have all been resolved efficiently and to everyone's satisfaction. LIFE Residential thus proves a cooperative and reliable partner.
Klant · 18 January 2018
Agent replied · 23 August 2024
Dear Klant, thank you very much for taking your time to let us know how we're doing. We're very happy to hear both yourself and your tenant had such a good experience with us. 👍
★★★★★ 4/5
TrustpilotMaintenance Experience
We’ve had a number of minor problems in our flat recently and Darcey Nicholls has been fantastic at ensuring these get fixed accordingly. Just want to say a massive thank you to her for all the help she has provided since me and my partner have moved in.
Kedisha · 19 October 2022
★★★★★ 1/5
TrustpilotI would give 0 stars if possible…
I would give 0 stars if possible absolute scammers flooded my apartment in the LG along with other 2 apartments to collect the insurance money and left me homeless with no money back since they force international students to pay all rent at once. Absolutely disgusting creatures leaches with no real job living on the back of society
Iulia-Miruna · 10 May 2023
Agent replied · 17 June 2024
Thank you for providing your feedback to LiFE Residential. I understand there was unfortunately a leak in your property when you were residing in it, and a senior member of our Property Management Team has been in contact with you previously regarding this. They have attempted to contact you again this morning in order to discuss any of your concerns further. Please do get back in touch as soon as possible so we are able to resolve this for you.
★★★★★ 5/5
TrustpilotChris Lazarides has been helpful and…
Chris Lazarides has been helpful and efficient in dealing with my property despite the pandemic. He is always friendly, cheerful and prompt at responding to queries. Thank you Chris!
Sonia · 3 July 2020
Agent replied · 17 June 2024
Hi Sonia, thank you for your feedback on Chris, great to hear!
★★★★★ 5/5
GoogleReceived a great service from Life during the process for my new let. Despite the effect of COVID, the team ensured a smooth service from the initial viewing to referencing and signing. Mo was an excellent help during the move: he was knowledgeable of the properties he showed and was most responsive to any follow-up messages. Due to the service received from him and the wider team, I would highly recommend this branch.
Bertram · 21 June 2021
Agent replied · 20 June 2024
Hi Bertram, thank you for your feedback on LiFE Residential. We're really pleased to hear it, and hope you are enjoying your new home.
★★★★★ 5/5
TrustpilotExcellent professional service from all
Excellent professional service from allI moved into my flat three weeks ago having not rented for years and everybody I have dealt with at Life Residential has been helpful, capable and professional as well as pleasant and timely in all communications. Erjana, Monika and Aiste in particular are a credit to the company and I'm confident that any issues I may have in future will be quickly and readily managed, which is very reassuring.Thank you all at LR.
Victoria · 24 February 2020
Agent replied · 17 June 2024
Hi Victoria, thank you for your feedback on Erjana, Monika and Aiste, and the service provided by LiFE Residential. We're really pleased to know that you've had a good experience going through the lettings process after not renting for 3 years - we're here for you if you have any issues or queries, just contact your property manager. All the best in your new home!
★★★★★ 5/5
TrustpilotProactive rent reviews
Very satisfied with Life Residential so far on all aspects of the management of my property in London. Staff are very proactive in addressing issues as well as recent rent review from Chanelle, which resulted in an uplift in rentals. Good work!
Aaron · 20 May 2024
Agent replied · 17 June 2024
Dear Aaron, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Katie, Customer Relations Team
★★★★★ 1/5
Trustpilotworst rental experince in the 10year i have lived in london
I have lived in London for 10 years and rented and this is the worst company I have had to deal with, bad levels of staff turnover, terrible customer service, awful experience trying to rent another year and then again when moving out.
Laura · 30 April 2024
Agent replied · 17 June 2024
Dear Laura, I am sorry to read your 1* review comments. I have passed them to our Area Manager as we are keen to discuss this further with you and will be in contact. Kind regards, Katie, Customer Relations Team
★★★★★ 5/5
TrustpilotHad a great experience with Life…
Had a great experience with Life Residential throughout the three years of my tenancy. Great service, always timely and on point - strongly recommended.Special thanks to Cristina Luntraru for all her help, she’s been fantastic!Marco
Marco · 9 November 2023
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
