Trusted Agent profile · London
★★★★★
1,665 reviews across 2 platforms
Unit 11 Flagstaff House, St. George Wharf, London, SW8 2LZ
Life Residential's office in London, at Unit 11 Flagstaff House, is rated 4.5 out of 5 across 1,665 reviews on two platforms, including 518 Google reviews rated 4.6. It won Gold in The Trusted Agent 2026 awards.
Every review we hold for the London office, from every platform, shown as written. First names only.
5/5
TrustpilotRE: Rent Renewal - Review
Very pleased with the service given by Abby , from Renewal Dept ! Really appreciated your advice, and your assistance in sorting out the rent renewal on our behalf, and so promptly ! With your guidance & help, we were able to lock the renewal period for nearly two years and been able to achieve the figure we wanted ! Thank you again !
5/5
TrustpilotDealing with Riley B as part of our end…
Dealing with Riley B as part of our end of tenancy proceedings was incredibly easy. She was a great help, and always quick on the comms.
Dear Matthew, Thank you for taking the time to leave a wonderful 5* review. Riley will be thrilled to read your kind comments. Kind regards, Katie, Customer Relations Team
5/5
TrustpilotTenancy Renewal
Tenancy Renewal - Abby Gooptu facilitated our tenancy renewal for an additional year in a smooth and efficient manner within a few days. Appreciate the professionalism and good communication.
Dear Miguel, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely 5 star review. Kind regards, Asma, Customer Relations Team
5/5
GoogleSo pleased with the service; Matthew was so polite and professional and overall Im very happy that I choose life residental.
Hi Camelia, thank you for your feedback!
1/5
TrustpilotAbsolutely appaling the way this agency…
Absolutely appaling the way this agency deals with tenants who have moved out and are waiting for their deposit to be released. Expect to wait over 12 weeks to get your deposit back. Their inability to conduct transparent communications between the tenant and landlord is abhorrent. Expect having to repeat yourself and send the same email over and over again. Also expect them to ignore your emails and not return your calls.
5/5
TrustpilotEmma is a superstar
Emma is a superstar. As is Cliff. Easy to work with and supportive team.
Hi, thank you so much for your invaluable feedback!
5/5
TrustpilotEfficient renewals process
Abby in the Renewal Department handled our renewal process quickly, professionally, and efficiently. We appreciated her prompt responses and communication with the Landlord.
Dear Tom, Thank you for the 5* Review and for taking the time to share your feedback. Our priority is to offer the best service for our customers and we are glad we have met that. Kind regards, Katie
5/5
TrustpilotReally professional and helpful
Overall great experience! Thanks to Abby from the Renewal Department, my partner and I could quickly and easily renew our tenancy contract for another year.
5/5
TrustpilotMassive Thanks to Shruti Shrungarpure from Life Residential
I had been facing this chilling read issues since 2021. Others did help me however one of the property manager Shruti Shrungarpure from Life Residential has gone out her way to help and fix the issue. I'm really grateful to Life Residential and Shruti Shrungarpure for such a great support.
Thank you for your kind review! We’re pleased to hear you’re happy with the service provided.
5/5
TrustpilotA very positive experience
Our Property Manager, Lauren Turner, has been extremely attentive and responsive to any queries we have. We very much appreciate working with them.
Thank you for your review. Our teams work really hard to make sure they offer a 5* customer service and we are delighted that you have taken the trouble to confirm this is the case. Kind regards, Katie
5/5
GoogleVery professional agency with helpful staff especially Sally she is so helpful, understanding and cooperative agent , thanks a lot Sally we appreciate your efforts with us .
5/5
TrustpilotSmooth renewal process
Special mention to Ms. Amrita Rathod, she made our rent renewal process very smooth and stress free. She patiently understood our requirement, suggested options and helped complete the renewal process.
Dear Chinmayy, Thank you for taking the time to leave a lovely review regarding Amrita. Kind regards, Katie, Customer Relations Team
5/5
TrustpilotAbby - Renewal Department
Abby was very thorough and responsible throughout the rental agreement renewal. Thanks for your help!
5/5
GoogleDue to my recent experience, Miss Amy was the most helpful person that we could have next to us, to help us moving. Always available and determined to help us with everything. Thank you for your help Amy
1/5
TrustpilotUnprofessional
When we moved in the apartment we had several issues with the washing machine, bed, chairs, toilet, floor tiles, fire alarm etc. Almost three months now half of the issues are still unsolved. Since we moved in, our agent and property manager no longer work with the agency. But the funniest part is that the landlady inspected the property and said she was aware of these issues long time ago (all were listed in check-in list), paid the money and nothing has been repaired/replaced?!? She is almost in the same position as we are. But, we have to pay the full rent. We have no words for this agency, which was respectful back days! Never again!
5/5
TrustpilotStraightforward and hassle free
Straightforward and hassle free. Abby was prompt, courteous and was able to work out a good renewal option for my wife and I. Splendid job!
5/5
TrustpilotTenancy Renewal
I have had excellent service from Dimple Gopal. She kept me updated with the renewal process throughout.There was an issue with the tenant references and she showed utmost professionalism in dealing with the situation.I highly recommend her.
5/5
TrustpilotAbby of the Renewal Department in LiFe…
Abby of the Renewal Department in LiFe Residential was exceptional in handling the tenancy renewal. She was very professional, courteous, prompt and very responsive. Abby did a great job!
Dear Ned, Thank you for taking the time to leave a lovely review regarding Abby. Kind regards, Katie, Customer Relations Team
5/5
TrustpilotTenancy Renewal
I relied on the professionalism of Ms Chanelle Pierre for my recent tenancy renewal. She provided advice on the current market rate, which helped me in my decision making.
Dear Vanessa, Thank you for taking the time to leave a wonderful 5* review. Chanelle will be thrilled to read your kind comments. Kind regards, Katie, Customer Relations Team
5/5
TrustpilotKareena was very polite and helpful…
Kareena was very polite and helpful in resolving our boiler issues. We felt informed and listened to throughout the process.
5/5
TrustpilotLudmila Carvalho is very helpful
5/5
TrustpilotGreat ServiceAlways very fast responses from your…
Always very fast responses from your team. Kelvin Luk very helpful with a recent maintenance issue in fixing shower and toilet flush. Repairs completed immediately. Good job!
Dear Deric, Thank you for taking the time to leave such a wonderful review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Negin, Customer Relations Team
5/5
TrustpilotJack Piggott at Life is very helpful…
Jack Piggott at Life is very helpful and is quick to respond to my enquiries. As a landlord I need an agent to act quickly and efficiently on my behalf, and Jack has been a great support.
5/5
GoogleHad an amazing experience dealing with the Team at Life Residential. i was mainly in touch with Kasper and he went over and beyond his role to secure a smooth transition to the UK for me and my family. the team dealt with professionalism with a friendly touch and make you feel that they care and that meant everything to us being new to London. Thanks
Hi Maein, thank you for your feedback! We're so pleased you felt comfortable renting a new home in London with us. We hope you're now enjoying LiFE in your new home.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
The Trusted Agent 2026 results for Life Residential, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Tell us what you need and we'll put you in touch. Life Residential hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near London.
Yes. Life Residential won Gold in The Trusted Agent 2026 awards.
