Trusted Agent profile Β· London
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1,665 reviews across 2 platforms
Unit 11 Flagstaff House, St. George Wharf, London, SW8 2LZ
Life Residential's office in London, at Unit 11 Flagstaff House, is rated 4.5 out of 5 across 1,665 reviews on two platforms, including 518 Google reviews rated 4.6. It won Gold in The Trusted Agent 2026 awards.
Every review we hold for the London office, from every platform, shown as written. First names only.
5/5
TrustpilotThanks Katie
Katie has always been always and quick to respond to our queries and any issues we faced in the property.
Dear Okakunle, Thank you for leaving a wonderful 5* review. Kind regards, Katie, Customer Relations Team
5/5
TrustpilotExceptional Service
Chanelle Pierre provided exceptional service! Thanks to her, I smoothly renewed my leasing contract for 24 months. Highly recommend her for her professionalism and efficiency!
Dear Sakhey, Thank you for leaving a wonderful 5* review. Kind regards, Katie, Customer Relations Team
1/5
TrustpilotThey refused to refund back my holdingβ¦
They refused to refund back my holding deposit. No agreement explain if we fail to secure the property we will not get our money back.
Dear Fyza, I am sorry to read your 1* review. I am unable to locate you on our database. If you could provide us with more information at customerrelations@liferesidential.co.uk. I can look into this further for you. Kind regards, Katie, Customer Relations Team
5/5
TrustpilotGame Changer
We just got Claudio as or new property manager and after literally 30 days w/o a proper solution to specific issues he managed to change the game in 5 days. i remember I was in Spain when he first called me to discuss about the washing machine and he said he would be coordinating everything via email. This was Wed. after e-3 emails.. boom! On moday we got a new state of art washing machine. We wish we had Claudio working on our property since day one. Exception job! we have spoken to 6 people already before he takes ownership of our property.
5/5
GoogleSally was a true professional throughout the process of tenanting our flat. Super responsive, very clear in all communications and purpose driven.
5/5
TrustpilotAmirita was very efficientβ¦
Amrita was very efficient in sorting out the rental contract.
5/5
TrustpilotTenancy Renewal
Ms Chanelle Pierre handled the renewal of our tenancy efficiently and expeditiously. The process was very smooth and she was very clear and responsive.
Dear Karen, Thank you for taking the time to leave a wonderful 5* review. Chanelle will be thrilled to read your kind comments. Kind regards, Katie, Customer Relations Team
4/5
GoogleMy initial experience with LiFE Residential has been great! We were assisted by Lorraine to book our flat who was very helpful and provided us with prompt service. She made everything easy and understandable. Our property manager is now Kalidass who is always trying his best to resolve any issues with the flat as quick as possible. The communication in the agency is good.
5/5
GoogleVery responsible and responsive. Always manage to find successive tenants without break.
Dear Siu, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely 5 star review. Kind regards, Katie
5/5
TrustpilotEveryone is so responsive and helpful.
Everyone is so responsive and helpful.Weβve had Katie as our property manager, who always attended to our queries in a timely manner.
Dear Yani, Thank you for leaving a wonderful 5 star review. Kind regards, Asma, Customer Relations Team
5/5
TrustpilotProperty Manager - Emily
Our property manager Emily is amazing!Every time we have any issues with the property She always makes sure that it's fixed immediately and always checks if we are happy with the results.
5/5
TrustpilotInstant and helpful reply from staff
ππ’π¬π¬ ππ«π¨π¨π€π ππ’ππ€π₯ππ¬π¬ can reply my enquiry instantly and get me all useful information that I wanted.
Thank you for your review. Our teams work really hard to make sure they offer a 5* customer service and we are delighted that you have taken the trouble to confirm this is the case. Kind regards, Katie
5/5
TrustpilotIlinca Ioanovici Made the experienceβ¦
Ilinca Ioanovici Made the experience really well . She Handled my end of tenancy in an professional manner and was able to attend to any issues from both the landlord and my side . Her customer service was amazing !
Thank you for taking the time to leave us feedback, itβs greatly appreciated
5/5
GoogleExcellent service. Manager very polite and provides appropriate accommodation required for each customer. Life residential in nine elms is a place where you will get exactly what you are searching for. Do not hesitate to contact them. Personally I have been a customer for a couple of years and they always assist and solve all requests and problems.
Hi Andry, we're pleased that you have had a good experience with LiFE. All the best.
5/5
TrustpilotI had problems with a door and window.Iβ¦
I had problems with a door and window.I contacted Rosita and received an immediate response.Regular contact was made to keep me informed as to the progress.The issue was resolved very quickly.I find Rosita very efficient and pleasant to deal with,well done!
Thank you for your kind review! Weβre pleased to hear youβre happy with the service provided.
5/5
GoogleThank you for the help from Mr. Daniele Spadaro. It was a great experience!
Dear Zhao, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Katie
5/5
TrustpilotSpecifc Property Manager review
Lorretta our new property manager has been extremely helpful with any queries and issues, most notably working promptly with the landlord to get our broken fridge replaced. She responds quickly to any asks and has made every effort to keep us updated on proceedings
Thank you for your kind review. Weβre pleased to hear youβre happy with the service provided.
5/5
TrustpilotKalidass was really helpful andβ¦
Kalidass was really helpful and explained everything in detail
5/5
GoogleI had an excellent experience working with Ervis to find a flat. He was professional, responsive, and attentive to my needs, making the entire process smooth and stress-free. I highly recommend his services to anyone looking for a reliable and dedicated professional in real estate.
5/5
TrustpilotI have been with Life Residential for β¦
I have been with Life Residential for about three years now and I find it very easy as they are taking care of everything. If there is a problem with the property I always find someone to talk about it and they are very good in proposing the best solutions. Good team work and always very polite which I much appreciate.Thank you.
Hi Ms Tognetti, thank you for sharing your feedback with us. It's great to hear that throughout the three years you have been us you have always found someone to talk to and help you make informed decisions. Thank you for choosing LiFE and for your extended commitment to us - we love having you as a client and look forward to working with you for many more years to come π€
5/5
TrustpilotLorretta Boutwell
My requests were handled by Lorretta Boutwell who was not only prompt to respond but followed up with effective steps as well as resolution in no time. Her promptness to help and professional attitude is worth acknowledging. Amit Thakur
Thank you for your feedback! We are pleased to hear youβre happy with the service provided by our team.
5/5
TrustpilotProfessional and Proactive
Proactive and very helpful - Abby from the renewals department was very professional and provided great service!
Dear Kunal, Thank you for your lovely words and for leaving a 5* review. Kind regards, Negin, Customer Relations Team
4/5
TrustpilotAbby Gooptu from Renewals Department
Abby Gooptu from RenewalsVery helpful and prompt assistance with renewing tenancy, ensured entire process was completed smoothly
Thank you for leaving a 4* review. Kind regards, Negin, Customer Relations Team
5/5
TrustpilotAmrita Rathod has very efficientlyβ¦
Amrita Rathod has very efficiently renewed the tenancy for a further year and kept me uptodate with the progress during the process.
Dear Chaand and Meenakshi, Thank you for taking the time to leave a lovely review regarding Amrita. Kind regards, Katie, Customer Relations Team
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
The Trusted Agent 2026 results for Life Residential, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Tell us what you need and we'll put you in touch. Life Residential hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near London.
Yes. Life Residential won Gold in The Trusted Agent 2026 awards.
