Trusted Agent profile · London
★★★★★
1,664 reviews across 2 platforms
Unit 11 Flagstaff House, St. George Wharf, London, SW8 2LZ
Life Residential's office in London, at Unit 11 Flagstaff House, is rated 4.5 out of 5 across 1,664 reviews on two platforms, including 518 Google reviews rated 4.6. It won Gold in The Trusted Agent 2026 awards.
Every review we hold for the London office, from every platform, shown as written. First names only.
5/5
TrustpilotResolving a building issue
Rosita and the Property Management team were very attentive and skillful in resolving the issues caused by a water leak. Rosita was excellent at liaising with tenants, engineers, insurers and the building management team in quick order, to fix the problem and make the necessary repairs, resulting in a swift resumption of tenancy. Thanks Rosita!
5/5
TrustpilotPooja Pandya was very efficient in…
Pooja Pandya was very efficient in undertaking the tenancy renewal for our apartment. Quick and easy.
Dear Anthony, Thank you for your lovely words and for leaving a 5* review. Kind regards, Negin, Customer Relations Team
4/5
GoogleOverall a good experience. James was helpful throughout the process and was able to arrange the initial viewing quickly, ensuring that we could secure an offer on the same day. After this, the process continued to run smoothly (contract, right to rent, move in moneys etc.), and we are now happily settled into our new flat.
Hi Simon, thank you for your feedback!
5/5
GoogleEron Hisenaj from life residential provided extremely helpful assistance. He was very professional, polite and to the point.
Dear Yannick, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Katie
4/5
GoogleMs. Aiste Kotliarova has been very helpful and responsive , she covered for her colleague , who went on leave, very well . My advice is to invest time to review The terms of engagement with Life Residential or any real estate agent to avoid any unpleasant surprises .
Hi there Issam, thank you for your feedback on Aiste, we're sure she'll be super pleased to hear she's done a good job in covering for her colleague.
5/5
GoogleWe had a great experience with Life Residential. Special thanks to Endrit and Kwok, Kwok is really professional, listening to our needs and response really quickly. He’s always consider the interest of customers and try to provide the best help as soon as he can. Would definitely recommend Life Residential to my friends!
Hi Dian, it's great to hear you'd like to recommend us! Thank you for your feedback. Kwok and Endrit are great!
5/5
TrustpilotThank you!
Thanks for providing your professional service to my flat survey, Leighton Hanson!
5/5
TrustpilotGreat property management!
Very happy with the property management for my flat. There was a leak recently and Maham was super proactive and effective in getting the neccessary repairs sorted, as well as maintaining good communication. Thanks Maham!
Thank you for taking the time to leave us feedback, it’s greatly appreciated.
5/5
TrustpilotEfficient renewal process!
Kalidass was very helpful throughout the tenancy renewal process, and kept me informed for most of the way. He was prompt and also helped co-ordinate for the tenant to record a video of the property as it was not possible to have an inspection during this time. Thanks for your help!
Hi there, thank you for your feedback! We're pleased to have provided you with a high level of service!
5/5
TrustpilotAbby Renewals Department
Abby is competent and dedicated. Thank you very much for your work and commitment to us Abby!
Dear Amy, Thank you for taking the time to leave a lovely review regarding Amy. Kind regards, Katie, Customer Relations Team
5/5
GoogleGreat experience with life residential. Sally was extremely helpful in assisting with day to day issues after the move, super responsive and overall ensured that the move in process went very smooth!
Thank you for taking the time to leave us feedback, it’s greatly appreciated.
1/5
GoogleUnfortunately I'm in need of editing this review. Sadly the nightmare has started as soon as we started our tenancy. Our appointed property manager is completely unreachable over the phone. We lost count of the number of voicemails, call back requests, calls to the team and an email chain on 12 follow ups as per today (only one response from this person in that chain) I'm avoiding to name the person at the moment and I'm hopeful the branch will be able to help. To be continued... We are so pleased with the service that we are getting from Life Residential. The renting process was smooth, fast and availability was in point. We could sort all the documents in just a couple of days and they were very reasonable with our requests. We want to dedicate the end this review to appreciate and recognise Sally who went above and beyond during the viewings till the signature of the contract. A complete different experience than with other agencies as also she was there to welcome us for the handover of the keys and make sure we knew where everything was. If bonuses are a thing, she totally deserves one or two! 💜
We are sorry to hear you felt you had to edit your first review; this was not the service we would have anticipated when you moved in last week. We understand you have been in touch with your Property Manager and their Senior to provide further support. We will ensure all matters are addressed promptly and hope to regain your trust in our service.
5/5
GoogleWe were helped by a wonderful specialist - Sally Richardson to rent an apartment. We were in London recently from Ukraine, so we didn't know all the subtleties. Sally helped us figure it out . She answered all my questions, spoke and explained every step, helped to solve any issues related to documents. She took us to view all the apartments that interested us. We quickly picked up an apartment for us. Right before arrival, we were sent all the necessary certificates. I boldly recommend this realtor. I recommend contacting this specialist.
Thank you for your kind review! We’re pleased to hear you’re happy with the service provided.
1/5
TrustpilotExtremely poor experience with Life…
Extremely poor experience with Life Residential.
Dear Marine, I am sorry to read your 1* review. I am unable to locate you on our database. If you could provide us with more information at info@customerrelationsteam.co.uk. I can look into this further for you. Kind regards, Katie, Customer Relations
5/5
TrustpilotFeedback for Shruti for her help in getting the release of security deposit.
Shruti Shrungarpure was really helpful for me when I contacted Life Residential regarding the release of my security deposit. She described me the pending docs that I had to submit & also assisted me over call.
Thank you for taking the time to leave us feedback, it’s greatly appreciated
1/5
TrustpilotDisorganised and unnecessarily…
Disorganised and unnecessarily time-consuming.
Dear Lucia, I am sorry to read your 1* review. I am unable to locate you on our database. If you could provide us with more information at info@customerrelationsteam.co.uk. I can look into this further for you. Kind regards, Katie, Customer Relations
5/5
TrustpilotThank you Rosita!
Rosita was lovely to work with and very helpful - she arranged for an engineer to attend quickly, and was even following up after she had finished work for the day. Thank you for all your help Rosita!
Thank you for your kind review. We’re pleased to hear you’re happy with the service provided.
5/5
TrustpilotExtremely professional
Extremely professional, friendly and helpful, Ms Pooja made the experience and process simple and was with me in every step. i am very pleased with her .The reneweal process this time was outstanding and exceeded my expectation. thank you again for everything
5/5
TrustpilotSally Richardson, excellent Letting Consultant
Sally Richardson has been excellent in introducing the new tenant, sorting out the contract and taking time to manage the little incidental details which ease the landlord's tasks and make the tenant feel welcome. Thank you Sally.
Thank you for taking the time to leave us feedback, it’s greatly appreciated.
5/5
GoogleMark-James provided excellent service in helping me to buy the current property at Galleon House. Professional and great follow up.
Dear Eva, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely 5 star review. Kind regards, Katie
5/5
TrustpilotI have to say that Miss Brooke Nickless…
I have to say that Miss Brooke Nickless has been absolutely superb. The service she has provided along with her patience and attention to detail have been a credit to the company. I can’t speak highly enough. Thank you!
5/5
TrustpilotKalidass is one of the best property…
Kalidass is one of the best property manager’s I have seen so far. He is quick to respond, effectively and efficiently helps to resolve any issue! Very lucky to have him as our property manager!
Thank you for your kind review! We’re pleased to hear you’re happy with the service provided.
5/5
TrustpilotClaudia Bomoto.
Claudia Bomoto came by to inspect my flat. She was lovely and professional.
Dear Cristina, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Katie
5/5
TrustpilotMany Thanks for Excellent Service
Our contract was due for a review and Amrita handled promptly, efficiently and with high professional standards. Anna at HK office lent a valuable help in terms of time difference and language. It was a quite smooth process for both parties. Many thanks to Amrita and Anna for your excellent services.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
The Trusted Agent 2026 results for Life Residential, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Tell us what you need and we'll put you in touch. Life Residential hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near London.
Yes. Life Residential won Gold in The Trusted Agent 2026 awards.
