Trusted Agent profile · London
★★★★★
1,663 reviews across 2 platforms
Unit 11 Flagstaff House, St. George Wharf, London, SW8 2LZ
Life Residential's office in London, at Unit 11 Flagstaff House, is rated 4.5 out of 5 across 1,663 reviews on two platforms, including 518 Google reviews rated 4.6. It won Gold in The Trusted Agent 2026 awards.
Tell us what you need and we'll put you in touch. Life Residential hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near London.
The Trusted Agent 2026 results for Life Residential, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the London office, from every platform, shown as written. First names only.
5/5
GoogleThank you for the hard and professional work you are doing. I would particularly thank Aiste (my letting Agent) for her great job, she really worked hard and organised everything for me before and during and after the move in to my flat. I would say this is not the first time I deal with letting agency offices here in London, however this is the first time I saw how cooperative is the staff. Many thanks.PositiveQuality
5/5
TrustpilotLife Residential are a truly 5-star…
Life Residential are a truly 5-star agency.I purchased my apartment from them, rented a parking space as well as eventually letting out my property with them, and in each experience they were brilliant. A special mention to Eduard for helping getting my property listed so quickly and also for finding good tenants and finally a massive thank you to Shruti for being an amazing property manager for the twelve months that my property was rented out.
5/5
TrustpilotAmrita Rathod was helpful in renewing…
Amrita Rathod was helpful in renewing my rental tenancy quickly. One feedback I have though - Understandable that agents earn through the landlords and tends to be landlord-biased but in a landlord's world it would be nice if agents helped tenants exercise what a tenant should consider (eg: quality of building etc.) before renewing terms
5/5
TrustpilotManagement
Life Residential team manages my apartments at Silver Works. I have to say that my property manager SHRUTI has been superb and her response is always excellent my experience with her is brilliant. Always available and extremely responsive. Thank you Shruti
Thank you for your kind review! We’re pleased to hear you’re happy with the service provided.
5/5
GoogleHad a great experience renting a place through this agency. Thanks to Eugen Kingi for being super helpful and supportive.
Dear Azra, Thank you for your review. We take on board all feedback and appreciate you taking the time to do so. Kind regards, Negin, Customer Relations Team
5/5
TrustpilotSo far so good
My experience with Life Residential has been great all along. My property manager Claudia Nicholls has been wonderful to deal with for the past few years that she has been managing my unit. Will recommend.
Thank you for your feedback! We are pleased to hear you’re happy with the service provided by our team.
1/5
TrustpilotA Terrible experience from start to…
A Terrible experience from start to finish, we signed a two-year contract and after one year they wanted to put our rent up by 20%, we negotiated down to 10% and so had to move the second year. It's now been 6 weeks since leaving and we still have not got our deposit back, its proving impossible to get any sense of urgency or accountability from any team member.
Dear Laura, I am sorry to read your 1* review comments. I have passed them to our Area Manager as we are keen to discuss this further with you and will be in contact. Kind regards, Katie, Customer Relations Team
5/5
TrustpilotRenewal experience with Abby Gooptu
Abby was super prompt in responding to emails and guiding me on next steps.Really appreciate their work ethic.Thank you.
Dear Dhruti, Thank you for leaving such a kind comments regarding your experience with Abby and wish you all the best with your onward move. Kind regards, Negin, Customer Relations Team
5/5
GoogleLiFE was very responsive and organised. Our agent, Mariya is very attentive and even answered urgent queries on the weekend.
Dear Aden, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely 5 star review. Kind regards, Negin, Customer Relations Team
5/5
GoogleEugen was very responsive and friendly with helping us find and secure our flat. So far the property management has also been good.
Dear Chiara, We really appreciate you taking the time to leave such lovely comments about Eugen. They will be so pleased to read your 5 star review. Please do not hesitate to contact us if we can be of further assistance. Kind regards, Negin, Customer Relations Team
5/5
TrustpilotMelody is a diligent and responsive…
Melody is a diligent and responsive property manager. She is prompt in her actions to deal with any issues. Well done
Dear Puay, Thank you for leaving a wonderful 5* review. Kind regards, Katie, Customer Relations Team
5/5
TrustpilotLife Residential Renewal Department
Abby from Life Residential's Renewals department helped me with lease renewal - serivce was impecable and execution flawlessMany thanks Abby!
Dear Daniel, Thank you for taking the time to leave a wonderful 5* review. Abby will be thrilled to read your kind comments. Kind regards, Katie, Customer Relations Team
5/5
TrustpilotI was working with Amrita and team and…
I was working with Amrita and team and its been a great experience and smooth process . Help much appreciated
Dear Rithika, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Katie, Customer Relations Team
5/5
TrustpilotReview
Great service from Claudia Bomoto, professional, efficient, and friendly. The appointment was smooth and well handled. Highly recommended.
Dear Haowei, Thank you for taking the time to leave us a 5* review. Your opinion is valued greatly and it helps us maintain excellent standards of service to our customers. Kind regards, Asma
5/5
GoogleI highly recommend Life Residential. Mark, our agent, has been exceptionally helpful throughout the entire process and made finding our new apartment smooth and stress free.
Dear Nathalia, We strive to offer a 5* service to our clients and customers and we are so pleased that we have achieved this for you. We appreciate you taking the time to leave a great review regarding your experience with Mark. Please do not hesitate to contact us again. Kind regards, Katie
5/5
TrustpilotTop notch Chanelle
Chanelle was superbly professional with making recommendations on our proposed tenancy and then securing it very efficinetly and promptly. Great service.
Dear Mr Graham, Thank you for taking the time to leave a lovely review regarding Chanelle. Kind regards, Katie, Customer Relations Team
5/5
GoogleWe had a great experience with LiFE Residential. Daniele was very efficient and very helpful throughout the entire process.
Dear Sofia, Thank you for your review. We take on board all feedback and appreciate you taking the time to do so. Kind regards, Negin, Customer Relations Team
5/5
TrustpilotKalidass was very good in helping us to…
Kalidass was very good in helping us to resolve our problem with the bedroom door in our flat. He was also very professional, sending us a proof of the work done. Thank you for the support, Kalidass!
Hi, many thanks for leaving us feedback. We’re pleased to hear you’re happy with the service provided by the LiFE team.
1/5
TrustpilotLife Residential Agency (STAY AWAY)
Life Residential in London (2 Lakeside Drive) is one of the WORST LETTING agencies in UK to do business with as a LANDLORD. 1. They are always looking for things to "fix" in your rented apartment -- no matter if it needs fixing or not.2. Any small "fix" is charged at a HIGH PREMIUM. Example: Toilet leak costs over 200 GBP to fix???3. Example: A small damaged wood plank in the patio (no complaints from the Tenant) was estimated to cost to repair over 2,200 GBP!!!! 4. They always take the side of the Tenant on ALL ISSUES.5. As someone that was using them from 2007 (over 15 years), once I fired them last year, their "professionalism" drastically changed and they became non-responsive to open issues.6. They owe me 400 GBP and are sitting on it with no action waiting for me to continuously chase them to refund my money.7. They refuse to provide escalations within their office to their GM and/or UK Government bodies and ignore my requests. 8. ...If you want a responsive and honest Letting Agency, stay away from this outfit. If you are a LANDLORD based outside UK, stay away from this outfit -- they will eat up your lettings earrings with high-prices "fixes" or work not really necessary.
Hello Mr Husain, I understand you discussed this with a team manager at the time who had offered support and guidance regarding your issues. I can confirm all funds have been released to you and we do not hold any further money. Should you wish to discuss any concerns further, please let us know and we can arrange for a manager to give you a call.Thank you.
5/5
TrustpilotOur Property Manager Olyvia Saunders…
Our Property Manager Olyvia Saunders has been providing us with a fantastic service. She represented our interest and negotiated very well with repair contractors and her efficiency saved us money relating to a repair. We are very pleased to have Olyvia managing our property, focusing on attention to details and providing very efficient service.
Hi Susie, thank you for your feedback on Olyvia, we're really pleased to hear that you are happy with her services managing your property and feel she provides an efficient service. Thanks for choosing LiFE Residential.
4/5
TrustpilotDespite a regular change in contact…
Despite a regular change in contact points, which can be very frustrating, Rosita is a star.
5/5
GoogleKeishan was super helpful we managed a viewing on the same day even after i had to reschedule.
5/5
GoogleDaniele was incredibly quick in showing me a property and was really friendly and easy!
Dear Charlie, Thank you for leaving a 5 star Google review. Kind regards, Negin, Customer Relations Team
5/5
TrustpilotAbby Gooptu was very helpful
Abby Gooptu was very helpful, kind, and I enjoyed communicating with her.
Dear Богдан Шикер, Thank you for your kind comments regarding Abby and your 5* review. We are grateful that you have taken the time to leave a review and wish you all the best. Kind regards, Katie
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Yes. In The Trusted Agent 2026 awards: Life Residential, London won Gold.
Tell us what you need and we'll put you in touch. Life Residential hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near London.
