Life Residential London reviews

★★★★★ 5/5

Trustpilot

Very Impressed

I have been using Life Residential to let out my property in Lewisham for several years.I have been very happy with their services, particularly their vetting of tenants. All the tenants they have chosen have been very good and looked after my apartment well. Olyvia has been my Account Manager for quite some time now and she is fantastic, always keeping in touch and letting me know immediately if anything needs doing.....which she sorts out promptly and efficiently. She has just managed a new tenancy for me and everything has gone very smoothly. I have been impressed with her eye for detail and her professionalism. Olyvia is a credit to her employer.

Ms · 18 May 2021

★★★★★ 4/5

Trustpilot

Abby has been super helpful renewing…

Abby has been super helpful renewing our tenants Thank youSwarna Stikanth

Random · 22 August 2024

★★★★★ 1/5

Trustpilot

Run from them

If you are possible future tenant, run from them as far as you can and never ever rent any property serviced by them. They ignore lots of stuff you ask them to fix, the ignore other requests even when they are becoming health affecting. They only protect landlords and you are only a money bag for them. Special 'thanks' to Olyvia Saunders. The worst property manager ever, first promises to tackle things next week and goes to vacation that week. Only replies to whatever she feels like replying. We couldn't use our main room for the whole winter because she wasn't contacting contractors to fix the balcony door, no fixes for broken door in the kitchen (promises and no action as always), makes us pay for cleaning with scripted answers even though when we moved into the property it was dirty and we notified her in the first days of the tenancy about it multiple times.

Ilya · 16 May 2023

★★★★★ 5/5

Google

Very good service received from Steve Payne while purchasing a flat He was there for us hands on, resolving the issues that arose along the way, until the purchase was completed

Aliki · 23 August 2025

★★★★★ 5/5

Trustpilot

Efficient & Professional service

Efficient & Professional serviceWe were contacted by Abby Gooptu of Life Residential Renewals Team quite a few months before the expiry of the current tenancy and very promptly, she secured for us a renewal of the tenancy and at a slightly increased rental rate, which is commendable under the present circumstances. Well done and thank you!

Voon · 7 October 2024

★★★★★ 5/5

Trustpilot

good service

good service, and reliable.

Pliny · 22 April 2026

★★★★★ 1/5

Trustpilot

Avoid Life Residential at all costs

I recently moved (January) into a flat managed by Life Residential and the experience been horrendous. The flat was delivered at the start of the tenancy in an aweful condition including:- Broken heater in the bedroom in the middle of winter- Safety issue on the hob, meaning unable to use / cook in the kitchen- Dining table where the top was not attached to the legs so unable to use- Shower where the tap was stuck on boiling and where a pipe was leaking and needed replacing- Unpaid bills & council tax from the Life/landlord ended up with multiple visits from debt collectors after i moved in!Spent several months trying to liaise with Life Residential property managers/admin staff via email and phone calls with no action on any these points. After escalation to senior managers within Life Residential have learned that no action had been taken for two months. From I understand this wasn't the issue of the landlord as they had contracted Life to manage the property including sorting bills and maintenance. At the moment still have not agreed a satisfactory agreement to remedy all these issues/compensation.Would avoid using Life Residential at all costs.

MJ · 10 May 2023

★★★★★ 5/5

Google

Donovan is doing an amazing job! So helpful, responsive, and taking care of everything!

Julia · 25 June 2024

★★★★★ 5/5

Google

Great experience! LiFE is a very professional company with friendly agents and consultants. I had a couple of viewings with Kyle Yousif who was kind and helpful in providing all needed information. Kyle was approachable and very responsive before and after the viewing. Would definitely recommend!PositiveResponsiveness, Professionalism

Karim · 21 June 2021

★★★★★ 5/5

Google

Since the beginning of my apartment search, Kyle has been very helpful and efficient. He answers quickly to messages/questions, he has taken his time to try to meet my expectations on the tenancy agreement and he helped me with the referencing process. Thanks to him, I was able to find my London flat even though I was abroad, and now that I’ve moved in, I’m very happy of it. I feel confident with Life Residential agency, which I recommend.

Julie · 21 June 2021

★★★★★ 5/5

Trustpilot

Feedback on Claudia Nicholls, Property Manager.

Feedback on Claudia Nicholls, Property Manager.I have had the pleasure to work with Claudia Nicholls for several years now and I cannot be happier. I own a property in Canary View and the managing of it has always been smooth. Ms. Nicholls is client-oriented, attentive and responsive and our relationship has always being cordial. I cannot recommend her highly enough for her professionalism, kindness and efficiency. Thank you, Claudia.

MRS · 27 October 2022

★★★★★ 5/5

Trustpilot

Kalidass has been amazing!

Kalidass has been great. He is very professional, full-hearted and consistent with his duties. He has been really instrumental in making this engagement with LIFE a pleasant experience. I deeply appreciate his service.

Jennifer · 15 March 2023

★★★★★ 5/5

Trustpilot

Contract Renewal was great

Abby from Renewal Dept was great. All completed seamlesslessly.

Sanjay · 6 September 2024

★★★★★ 5/5

Trustpilot

Zoe Zenonos was our property manager

Zoe Zenonos was our property manager, she provided an outstanding service through her availability, dealing with issues promptly and walking us through each part of the process in an informative and professional manner; going above and beyond in every aspect. I couldn’t ask for anymore and would definitely use Life Residential again.

Gift · 12 February 2024

★★★★★ 5/5

Trustpilot

Life Residential Review

Sophie Kaur has been my agent for some time - and has always been responsive, professional and helpful! All my problems get sorted almost immediately, and I get a lot of help and updates thanks to her.Really good to have her - particularly after my previous agents that were much less engaged.Thanks Sophie!

Ivan · 18 January 2024

★★★★★ 5/5

Trustpilot

Nicola Soper

We have been using Life Residential for many years and recently Nicola took over as our Property Manager. She has been the best Property Manager we have had, she is quick to respond, efficient and keeps us informed. We don’t need to chase her up on anything as she will give us regular updates. When we had problems occurring she would phone us to inform us followed by an email with resolutions, arranging repairs and the completion of repairs within 2 days.

Ray · 2 April 2023

★★★★★ 5/5

Trustpilot

Leo Leung is very professional and helpful

Leo Leung has been very friendly and helpful by providing me with the documents that I need promptly with good quality. He has a very professional, efficient and responsive attitude with my request. I'm very happy that my request is resolved straight away after my call on the same day, really appreciated.

YY · 6 February 2024

★★★★★ 5/5

Google

Had a really great experience with Life Residential. Kyle was super helpful and really informative making the whole process seamless from start to finish. Always quick responses and made it a really easy experience for a first time let. Would definitely recommend to othersPositiveResponsiveness, Professionalism

D · 25 August 2021

★★★★★ 5/5

Trustpilot

Nicola was very helpful and responsive…

Nicola was very helpful and responsive in facilitating fixing of a window door. She liaised with the property management to assess the problem and fix the it quickly within 2 business days.

Mark · 27 March 2023

★★★★★ 4/5

Trustpilot

Positive experience despite initial hiccup

My flatmate and I have been renting a flat from Life Residential for 6 months now. At first, we faced some issues with our property manager, Alisha M François, as she didn't respond promptly to our concerns and it always took extra time to address our issues. However, we were able to overcome this problem through clear communication and persistence.Since then, our experience with Life Residential has been great! The flat itself is fantastic and very comfortable to live in. The company has been helpful in resolving any issues we've had with the property. For instance, they took care of the mould on the balcony by painting it, and even replaced my flatmate's broken bed with a brand new one. We appreciate their efforts in making our living experience as smooth as possible.Overall, our experience with Life Residential has been positive, and we would recommend them to others looking for a rental property. We're giving them a 4-star rating, due to the initial problem, but we're happy with the service we've received so far.

Vladislav · 27 March 2023

★★★★★ 5/5

Google

Sally Richardson was very professional, precise and always willing to answer any question. The last but not the least, very prompt to sort any issue in due course. Reccomended.

Filippo · 21 June 2023

★★★★★ 5/5

Google

I have had a great experience with life residential. Big thanks to Sally for helping me find a place to rent and assisting throughout the process! Definitely would recommend.

Harry · 21 June 2023

★★★★★ 5/5

Google

Life Residential and especially Aiste provided us with high quality service! Due to their very responsive and efficient process, we managed to get in our new flat within a week. Thank you Aiste! You are a star!!!PositiveResponsiveness, Quality, Professionalism

Kallina · 21 June 2022

★★★★★ 5/5

Trustpilot

I wanted to specifically shoutout our…

I wanted to specifically shoutout our property manager Leilani who is very responsive, always professional, and has been really helpful in the 5 months thus far we’ve rented with LiFE Residential. Whenever we’ve had an issue arise with furniture, utilities or even payments she was there ready to help.

Customer · 18 December 2025