Trusted Agent profile · London
★★★★★
1,663 reviews across 2 platforms
Unit 11 Flagstaff House, St. George Wharf, London, SW8 2LZ
Life Residential's office in London, at Unit 11 Flagstaff House, is rated 4.5 out of 5 across 1,663 reviews on two platforms, including 518 Google reviews rated 4.6. It won Gold in The Trusted Agent 2026 awards.
Every review we hold for the London office, from every platform, shown as written. First names only.
5/5
TrustpilotVery good experience with Life…
Very good experience with Life Residential. I was very impressed by the Property Manager, Ilinca Ioanovici. She was very friendly, attentive, reliable and helpful. Not only she was approachable, she always came back with an answer. I feel very grateful to have have such a support. Thank you so much Ilinca for her excellent service👍👍👍👍👍. Highly recommend!
5/5
TrustpilotI wanted to specifically shoutout our…
I wanted to specifically shoutout our property manager Leilani who is very responsive, always professional, and has been really helpful in the 5 months thus far we’ve rented with LiFE Residential. Whenever we’ve had an issue arise with furniture, utilities or even payments she was there ready to help.
5/5
TrustpilotThank you Abby G
Thank you Abby G. Verry efficient and timeous.
Dear Andre, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Katie, Customer Relations Team
5/5
TrustpilotWhat would LR do without Ashleigh Bates?
What would Life Residential do without Ashleigh Bates? She has been, by far, the main reason I continue to use Life Residential to manage my property. She always replies to my emails immediately. Even if it is just to let me know that she intends to look into something for me when she gets a moment. She always responds in the most professional manner. By far the best person I have dealt with in the 4 years I have used Life Residential.
Hi, many thanks for leaving us feedback. We’re pleased to hear you’re happy with the service provided by the LiFE team.
1/5
TrustpilotNightmare experience with this agency
Please be careful when renting with this Agency. There are not enough words to express the dangerous and horribly poor service they provided in our case. It would require an entire booklet to list all the problems they have created to us, so i will only give a striking example:The flat above us had a water leakage which started directly leaking from our ceiling! We reported this IMMEDIATELY, staying in the flat with all the risks of electricution, mold, water damage throughout. The property manager took literal ages to come back to us even after repeated phonecalls and emails. We had to escalate a complaint to her superiors to draw her attention to that huge problem while the property was getting damaged and we were living in unliveable conditions. She eventually replied and blamed it on the landlady’s delay, which given the history of our interactions with that property manager, we off course did not believe. The water leakage was addressed 4 months from the initial onset!!! Yes, 4 months. Of course ensuing significant water damages in the property. Fast forward to few months later when we decided to move out of the property, when we asked our deposit back, she authorized the most unbelievable damage report in the history of the world, where she was asking us to pay for multiple water damage repairs from our deposit. We tried to escalate with her superior, who was absolutely clueless about the situation and was asking us to tell her what happened. Once we explained everything fully, she took no action and handed over to the property manager again to authorize that we were responsible for the water damages. Unbelievable behaviour. We are now trying to get our deposit back from the MyDeposit scheme. I have to stress out again that this is only one of literally multiple unprofessional and completely horrendous behaviours we experienced with this agency. I would give them a zero start review but 1-star is the lowest.
Dear Konstantinos, I am sorry to hear of the issues you have faced during the tenancy and at the deposit return process. I understand that a senior member of the team has tried to contact you to discuss the issues and deposit process in more detail but has not been successful. Please do get in touch with us to discuss this further. Kind regards,The LiFE Team
5/5
TrustpilotFriendly and polite
Kacey Smail has been friendly and polite in setting up the new contract.
1/5
TrustpilotVery cruel and inhumane Agent
Very cruel and inhumane staff. They spend 90% of my rent paying their charges and leave me with nothing to pay my mortgage. I just withdrew 2 flats from them At the back of the envelope 06/04/22 to 05/04/2023Invoices from Life Residential - #7,721.65Fees # 2,790.00Mortgage ~ # 9,800.00Additional Service Charge ~ #2500.00
I am sorry to read your 1* review. I am unable to locate you on our database. If you could provide us with more information at info@customerrelationsteam.co.uk. I can look into this further for you. Kind regards, Katie, Customer Relations
5/5
TrustpilotI had an issue with the thermostats in…
I had an issue with the thermostats in my rental property, and my property manager was able to quickly arrange for a repair technician to come out and resolve the issue. I was impressed with how fast she was able to take action and get the problem addressed. She kept me informed throughout the process and made sure that everything was taken care of to my satisfaction. Her responsiveness and attention to detail are truly commendable. I appreciate her dedication to providing excellent service and highly recommend her to anyone in need of a reliable property manager.
Thank you for your feedback! We are pleased to hear you’re happy with the service provided by our team.
5/5
TrustpilotExperience with Property Manager Kalidass
I was a tenant for 2 years of a property managed by Life Residential and my overall experience with them has been positive. Property Manager Kalidass U. deserves particular mention as he has always been helpful, professional, responsive and reliable. At check out, he assisted with the timely release of my deposit; and when I noticed a discrepancy in the inventory he quickly double checked and resolved the extra charges. His skills in problem solving and managing customer relations are impressive.He is a real asset to his team and I wish him every success.Some time ago I had some issue with my agreed payment schedule, and it took a while to resolve - however this is not the scope of this review.
Hi, many thanks for leaving us feedback. We’re pleased to hear you’re happy with the service provided by the LiFE team.
5/5
GoogleBought a property with the help of Gogoro from Life Residential. He was very professional and helpful from arranging the viewing to really accelerating all negotiation processes and resolving all issues quickly and efficiently. Gogoro was always professional, reachable and encouraging. Excellent service by Life Residential and Gogoro - Highly recommended!
Hi Ilja, thank you for your feedback. We're glad Gogoro was professional and helpful during the buying process. Thank you for the recommendation!
5/5
GoogleI got an apartment and i like it , Mariya help me to find the apartment. i called her to asking about the buildings , she suggested my apartment and we did the viewing at the same day and do an offer. she is a professional employee. i would to deal with the office next time and recommend for my friends.
Dear Mohammad, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely 5 star review. Kind regards, Negin, Customer Relations Team
5/5
GoogleMark was helpful, responsive and attentive in facilitating my purchase of a flat at Wimbledon Grounds.
Dear Jeremy, Thank you for leaving a 5 star Google review. Kind regards, Negin, Customer Relations Team
4/5
TrustpilotWonderful Experience with Life Residential
Life Residential is really very professional & supportive and specially my property manager Emma ODonoghue is very prompt & co-operative all the time. She had been lighting fast in providing resolution to all the challenges I faced in recent past. My sincere thanks to Emma ODonoghue.
Hi Jaydip, thank you for your feedback!
5/5
TrustpilotTianna
Tianna was great with her advice and keeping me updated with everything.
Dear Ms Tognetti, Thank you for taking the time to leave a lovely review regarding Tianna. Kind regards, Katie, Customer Relations Team
5/5
GoogleSally has been extremely professional and polite during our interactions with her. Overall it has been a great service and we are grateful for her support.
Thank you for taking the time to leave us feedback, it’s greatly appreciated.
5/5
TrustpilotAbby Gooptu
Thanks to Abby Gooptu who handled our lease renewal in a professional manner.
Dear Marjorie, Thank you for your review. We take on board all feedback and appreciate you taking the time to do so. Kind regards, Katie, Customer Relations Team
5/5
TrustpilotDefinitely recommend LiFE
Life residential have been great so far this tenancy. Alisha has been looking after us - ensuring any problems are escalated and fixed, and managing our relationship to the landlord.
Thank you for your feedback! We are pleased to hear you’re happy with the service provided by our team.
4/5
TrustpilotThanks Abby Gooptu for your assistance…
Thanks Abby Gooptu for your assistance and endeavours re the renewal !
Dear Christian, Thank you for taking the time to leave a wonderful 5* review. Abby will be thrilled to read your kind comments. Kind regards, Katie, Customer Relations Team
5/5
Googlevery nice service! Ervis is patient n friendly. He responds in time and very willing to help us solve the problem.
Thank you for taking the time to leave us feedback, it’s greatly appreciated.
5/5
TrustpilotThank you to Abby Gooptu
Abby Gooptu has been very helpful, a big thank you to Abby Gooptu.
Dear Will, Thank you for taking the time to leave a lovely review regarding Abby. Kind regards, Katie, Customer Relations Team
5/5
TrustpilotReview on James Dixon
Other than securing a tenant for us within days, credit was also given for James’ detailed analysis enabling us to make a quick decision on the offer received. He is responsive and professional. I would have no hesitation to recommend James to my friends who require real estate agent service and advice.
Hi Richard, thanks for your feedback. We're happy James was able to help you secure a tenant fast, he'll be pleased with your recommendations.
5/5
TrustpilotLife Residential
Abby Gooptu was very polite when spoken to on the phone. He was quick to respond to our queries and acknowledged our email when asked to do so.We were impressed by his helpful and friendly attitude.
5/5
TrustpilotThank you very much Abby
Thank you very much Abby, Renewal Department.He did a great job, he help me to renew my tenancy agreement. Abby was very helpful through the entire process and also very much supportive. It is really appreciative.
5/5
TrustpilotThank you Abby for the seamless renewal…
Thank you Abby for the seamless renewal process. I'm grateful. Emeka
Dear Emeka, Thank you for leaving a wonderful 5-star review. Kind regards, Katie, Customer Relations Team
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
The Trusted Agent 2026 results for Life Residential, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Tell us what you need and we'll put you in touch. Life Residential hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near London.
Yes. Life Residential won Gold in The Trusted Agent 2026 awards.
