Every review we hold for the London office, from every platform, shown as written. First names only.
★★★★★ 1/5
TrustpilotSTAY AWAY AT ALL COSTS
At the start they’re so good at showing you the flats, making you “trust” them and taking your money. It’s all downhill from there. They’re a Very cruel agency, left us without heating throughout all of winter, we brought this up so many times, and Darcey (who is by far the worst “property manager”, if you can even call her that) tried to say it was fixed and it broke again. It was never fixed. They never brought anyone over. They just left us in the cold all winter.Additionally for some reason they held our deposit hostage afterwards and took ages to give it back. There’s many more things we could complain about but it’s too long. STAY AWAY!
Sara · 15 September 2022
Agent replied · 23 August 2024
Hi Sara, thank you for your feedback. We’re sorry to hear you’re unhappy with the service provided, this is of course not what we want to hear at all. It is understood that one of our Property Management Team Leader has tried contacted you to get a better understanding on the situation. Thank you.
★★★★★ 5/5
TrustpilotGreat service by Thomas Chan
The service provided by my building manager Thomas Chan is great. The hinge on my balcony door came loose and Thomas was too kind to arrange this even outside his normal working hours just so that the door can be fixed as soon as possible. Thank you so much Thomas. Really appreciate it.
Chenbo · 4 September 2023
★★★★★ 1/5
TrustpilotAbout a week before I was going to move…
About a week before I was going to move out, one of your agents entered my flat for a viewing without my permission and knowledge. You should be thankful I did not report this to authorities for trespassing. When I asked about this to one of the property managers, she did not even bother to respond to me. I only get responses to my queries when it suits you. And now you are trying to deduct the maximum amount from my deposit for "missing" items that are already there but not inspected properly? I can't wait to be done with your company.
C.Serbes · 12 September 2022
Agent replied · 23 August 2024
Hi C.Serbes, thank you for your feedback. We're sorry you're unhappy with the service, this is not what we want at all. If you could please provide your property address, and any further information to info@liferesidential.co.uk, so we can investigate the issues raised. Thank you.
★★★★★ 5/5
TrustpilotEmma Donoghue
I have been using Life Residential for 2 years. Emma Donoghue has been helping me a lot negotiating the contract renewal and home insurance refund. Her professionalism and negotiation skill are impressive to me, with prompt reply and detail explanation on my property situation. Thanks again.
ChrisC · 12 February 2024
★★★★★ 5/5
GoogleWonderful help from Marta at LIFE Nine Elms who managers our property in Battersea. She was very attentive throughout the last tenancy and her advice ensured a smooth transition to a new tenancy which stands to be very fruitful. We have been with LIFE since our first purchase over a decade ago which is testament the quality of their service.
Geoffrey · 22 March 2024
Agent replied · 20 June 2024
Dear Geoffrey, Thank you for your lovely words and for leaving a 5* review. We are delighted that your experience with us couldn’t have been any better and the team in our Nine Elms Riverside office will be so pleased to read this. Please do not hesitate to contact us if we can be of further assistance. Kind regards, Negin, Customer Relations Team
★★★★★ 5/5
TrustpilotAbi's professional handling of an apartment issue
Abi has been great at managing an issue we had with our apartment. From the moment we raised the issue through to the resolution, she's been open and honest. A highly professional service.
Anonymous · 14 July 2022
Agent replied · 23 August 2024
Hi, thank you for your feedback for Abi, we're glad you honest and professional service.
★★★★★ 4/5
TrustpilotWe are happy with the services and…
We are happy with the services and timely action taken against our complaints.Special thanks to Gina ( Property Manager) for her timely assistance.
Sanchali · 27 June 2023
Agent replied · 17 June 2024
Thank you for taking the time to leave us feedback, it’s greatly appreciated.
★★★★★ 5/5
TrustpilotEmma is a great communicator
Emma is a great communicator and provides timely support and advice when required. Recently, I asked for her support and advice on a few matters and she provided me with clear, accurate and detailed information. She is very professional, helpful and I find her approach to problem-solving really effective. Thanks Emma
Hossein · 9 October 2023
★★★★★ 5/5
GoogleMy experience with Matthew at Life Residential has been excellent. He has been lovely to do viewings with. Very good at following up, quick to respond and gets the details required. Has been very persistant in getting the right property for me to get the job done. I would highly recommend Matthew and Life Residential.
Aditya · 21 June 2023
★★★★★ 5/5
TrustpilotHappy with life residential
My experience with life residential is great, my manager Nicola Soper is very helpful and prefessioanl, she always replys email fast and comes up with good solutions.
Ash · 12 February 2023
Agent replied · 23 August 2024
Thank you for your feedback! We are pleased to hear you’re happy with the service provided by our team.
★★★★★ 5/5
TrustpilotEfficient service
Property Manager was efficient in solving issues with the property
LT · 25 July 2025
★★★★★ 4/5
TrustpilotReally good experience
Couple of communications from the company were a bit disorganised, but Claudio has been great - really helpful and responsive. Also appreciated the extremely thorough inventory report.
Anna · 10 February 2023
Agent replied · 23 August 2024
Thank you for taking the time to leave us feedback, it’s greatly appreciated.
★★★★★ 5/5
TrustpilotTrinity Sq - Shruti
Despite ending our tenancy early, I need to admit that Shruti Shrungarpure is one of the best property managers I've ever dealt with. She is a a very kind and polite person, always responds quickly and really tries her best to solve difficult issues. There was a time when we were communicating almost every day and she was always patient and helpful.
Iwona · 11 October 2022
★★★★★ 5/5
TrustpilotA brilliant experience
We have been really impressed with Life Residential since moving into our home nearly a month ago. Our property manager, Emma, has been fantastic at providing us with information and has been so helpful with any issues or questions we have had. We are reassured to have such easy contact with our property manager and have received great support from the Life Residential team in getting settled in.
Bella · 24 March 2025
★★★★★ 5/5
TrustpilotExcellent Property Management from Esmee
Life Residential have been helpful throughout our tenancy, when an issue arose with a leaking boiler Esmee was quick to liaise with contractors and the landlord to see the issue resolved in a timely manner, and is still supporting us in rectifying any residual issues.
Anonymous · 5 February 2024
★★★★★ 5/5
TrustpilotI've had the pleasure of working with…
I've had the pleasure of working with Claudia Nicholls for a few years now, and can honestly say she is one of the most attentive, and helpful agents I've come across. Answers to any questions I have, as well as information requests are responded to swiftly. As a management company it is a breath of fresh air to work along side a property manager like Claudia. Thank you for being a super star!
Davida · 28 March 2023
Agent replied · 17 June 2024
Thank you for your kind review! We’re pleased to hear you’re happy with the service provided.
★★★★★ 5/5
GoogleAiste was more than helpful in helping me finding an apartment .she was extremely honest, upfront, and was able to find me a great apartment that fit right in my price range! She was extremely communicative and easy to reach to answer any of my questions at all times, Also very professional and respectful.
Adel · 21 June 2023
★★★★★ 5/5
GoogleThe process from viewing, making an offer and accepting to completing the tenancy checks has been quick, simple and straightforward. The hardest part is now waiting for occupancy. Kaspars has been my representative throughout the process and his turnaround time to queries has been faultless.
Mark · 22 June 2019
Agent replied · 20 June 2024
Hi Mark, the review you've left our Nine Elms Team is incredible. Thank you, and well done Kaspars for providing such a great service!
★★★★★ 1/5
TrustpilotYou won't get your deposit back
It’s very unlikely that you will get your deposit back.I had a terrible experience with the handling of my deposit. I've been waiting for over three months and had to initiate a dispute process (I didn't have any other option). Please, don't make the same mistake I did. Avoid renting from this agency.
Oscar · 2 July 2024
Agent replied · 23 August 2024
Dear Oscar, I am sorry to read your 1* review. I am unable to locate you on our database. If you could provide us with more information at customerrelations@dexters.co.uk. I can look into this further for you. Kind regards, Negin, Customer Relations Team
★★★★★ 5/5
GoogleJust exchanged. All went smoothly. Thanks.
Al · 14 June 2024
Agent replied · 20 June 2024
Thank you for taking the time to leave a 5 star Google review. Kind regards, Negin, Customer Relations Team
★★★★★ 5/5
GoogleThe LiFE team have been highly responsive throughout the process of viewing, moving and settling in. Thanks to Aiste and Krissma who have been very helpful with addressing the questions or concerns I've had.PositiveResponsiveness, Professionalism
Joseph · 10 January 2022
Agent replied · 9 January 2025
Hi Joseph, thank you for your feedback!
★★★★★ 5/5
TrustpilotVery professional
Riley has been really helpful with answering all my questions and very patiently and professionally resolving all issues. I wish you the very best with your career Riley.
Anirudhya · 20 November 2024
★★★★★ 5/5
GoogleAiste was incredibly professional and fast. She was able able to find us a dream flat in a number of days and was constantly in communication with relevant updates. Simply, couldn't of asked for a better agent.PositiveResponsiveness, Professionalism
Henry · 21 June 2021
Agent replied · 20 June 2024
Hi Henry, thank you for your feedback for Aiste. We're pleased to hear she was able to find you your dream flat!
★★★★★ 5/5
TrustpilotExcellent service from Luca Safari at…
Excellent service from Luca Safari at the Greenwich branch during our property inspection. He was both efficient and friendly throughout the entire process!
Chang · 22 May 2026
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
