Life Residential London reviews

★★★★★ 5/5

Trustpilot

Excellent service from Luca Safari at…

Excellent service from Luca Safari at the Greenwich branch during our property inspection. He was both efficient and friendly throughout the entire process!

Chang · 22 May 2026

★★★★★ 5/5

Trustpilot

Abby was proactive and efficient

Our Flat was coming up for renewal in 3 months time. But Abby was proactive in getting in touch with the tenant to agree the price. Every thing was so efficiently sorted. Abby kept me informed at all times during the process.

Susheela · 12 March 2024

★★★★★ 5/5

Google

Lorraine was professional and quick to respond, and helped me secure a lovely studio quickly.

Olivia · 23 November 2023

★★★★★ 4/5

Trustpilot

The letting agents and my property…

The letting agents and my property manager were so approachable and accommodating. I like how they conveyed the policies and procedures on how to rent in the UK. They provide clear information on what you need in moving to the property. They are easy to reach and answered my queries instantly. I highly recommend choosing Life Residential as your property management if you are looking for a flat to live in London.

Robin · 17 March 2023

★★★★★ 2/5

Google

I have recently moved out of a property managed by Life Residential in Deptford Bridge and, having completed one year of living at the property, I felt that it was important to warn potential customers well away from dealing with Life Residential. To summarise, they are dishonest, sloppy, grasping and overall unpleasant to deal with. Upon moving into the property I found it to be in a generally poor, dirty and uncared for state. There was water damage and splitting in the windowsills, mould in the bathroom, broken floor slats and moulding falling away from the walls. There were plastic coat hooks pulled away from the walls leaving ugly plastic lumps, threaded door handles, severely burned and dirty cookers, dirty, broken or unsafe appliances a promise to fix these problems. I was also informed that the furniture in the property could be removed as it was dirty, chipped, broken and in some cases mouldy. I was informed that these problems would be fixed. They were not. After two visits by their cadre of "professional" cleaners, the place remained in a state of total disarray, with dirt, mould, damp, chipped furnishings and a host of other problems. The vacuum cleaner was…oily, greasy an it was plain that it had never been cleaned. The microwave was sickening and the inside looked like it had never been cleaned. Also, Debbie Wood then came back after stating that no further works would be done as it was “up to Life Residential’s acceptable levels” she then confirmed that the furnishings would have to stay and that she “had no recollection of ever promising to allow the removal of furnishings”. I spent a year in that property. When there was a leak, I had to fix it myself as their repair person never turned up despite repeated requests. When there was mould in the window ledge left from rising damp, Debbie confirmed that it would be addressed. It never was. When the piping under the sink leaked, Debbie confirmed that someone would be around to fix it. No one ever came. At the check-out, Serena tried to charge me for breakages that had never occurred such as the replacement of a rug which was still in the property which had been given over as broken, for the water damage, which I had reported and which had never been addressed, for the door handles which I had reported as threaded and or a litany of other problems. They tried to overcharge, retain deposit, cheat, swindle and grasp every penny they could in a horrible and dishonest manner. I will NEVER deal with these people ever again and will steer everyone I can away from these people. They’ll take your money, but they absolutely will not provide the service you have paid for, and when you are done, they’ll try and take even more. Stay well away.

John · 23 June 2013

★★★★★ 5/5

Trustpilot

Great Agency - Who provide great support as a tenant

We’ve been with Life Residential for a couple of years now, they’ve been a great support whenever we have needed them.In particular I’d like to call out Chris M, our property manager. Anytime we’ve needed him he has been straight on it to support us and keep us informed. Sorting out our new lease with Chris in charge of things recently was both very pleasant and seamless!

Conor · 9 August 2023

★★★★★ 1/5

Google

Everything went smoothly and the agent was contactable until the day of the move-in. As we waited excitedly to be shown our new flat, the agent said that she only had 30 minutes to check us in. And this was after she had insisted we had to leave work early on a weekday to collect our keys as no-one in the office could meet us after 6pm. We were then told that she only had one set of keys, despite us making it clear right from the beginning that it was a couple moving in. When asked, we were told that we should go and make a copy ourselves and send them the bill... like it was not their responsibility at all! This was despite having to pay almost double the check-in fee for a couple as opposed to one person moving in. Although there was a professional clean, they had failed to ensure the BT landline of the previous tenant was disconnected. We then had to chase it up ourselves to get it disconnected before we could register a landline under our names. We also discovered after moving in that the bathroom basin was blocked, the washing machine was clogged and had a pool of water lying inside, and that the bathroom door did not lock. When we enquired, they said we should fix it ourselves and they sounded reluctant to send anyone over to take a look. All in all very shoddy service considering the almost £400 of check-in fees that we had to pay (and there's also a check-out fee when we leave). Stay away from this company, or at least negotiate the agent fees up front before viewing any properties!!

Boon · 24 June 2010

★★★★★ 5/5

Trustpilot

Great Service

Life residential and in particular Colm Walpole have been very professional, efficient and friendly. They quickly found a new tenant for my property. I would recommend them without hesitation. They were always very polite, a pleasure to deal with. Many thanks to Colm and all involved.

VW · 26 October 2017

★★★★★ 5/5

Trustpilot

Very reliable and professional…

Very reliable and professional residential services in London. Mr Ralph and Abby Gooptu have made my experience with LiFE Residential a very pleasant one. The moving in process was very easy going. The space considering the current market is reasonable. I would recommend LiFE Residential to anyone looking for property in Southark and central London.

Ali · 2 May 2024

★★★★★ 5/5

Trustpilot

Zainab, my strong supporter

Zainab is newly assigned to my flat recently but already my strong supporter, who did quickly arrange a spare key in spite of the urgent requirement (for newly assigned staff).

Kazuhiko · 14 July 2022

★★★★★ 4/5

Trustpilot

Excellent response to urgent issue

Was tricky to get a long term non urgent issue sorted, we moved in and both the dishwasher and microwave weren't working properly and it took months to get them replaced. However, our property manager Darcey Nicholls was excellent in responding to an urgent issue when the whole flat's water went down and it was sorted within a day.

Sean · 31 October 2022

★★★★★ 5/5

Google

Mariya was a pleasure to work with! Looking for a new flat is stressful as is especially in London, but she was helpful every step of the way.

Hala · 28 October 2024

★★★★★ 5/5

Google

Aiste was very helpful and professional all throughout the process. She is very convincing without being "pushy". She managed to help the process of moving to the new flat as effortless and seamless as can be. Most importantly she is always on time with her responses, documents etc. 4 months in and I'm thoroughly enjoying the property she helped me secure.PositiveResponsiveness, Professionalism

Jaye · 21 June 2022

★★★★★ 5/5

Trustpilot

Our rental agreement recently came up…

Our rental agreement recently came up for review and Abby Gooptu from LR really did an excellent job for us. Good advice given and is always very quick to respond to any queries. She successfully negotiated a new agreement with our tenants that was very satisfactory to all parties. Would highly recommend

Val · 14 June 2024

★★★★★ 5/5

Trustpilot

Jack Piggott - great support!

Jack Piggott was very quick to address all maintenance issues within the flat, he was quick to respond and very effective

Piotr · 13 May 2023

★★★★★ 4/5

Trustpilot

I have a diligent property Manager

I have a diligent property Manager, Nicola Soper, who is responsive and considerate to the needs of both landlord and tenants. Thank you Nicola!

Russell · 2 February 2023

★★★★★ 5/5

Google

Choosing Life Residential was a game-changer for my rental property journey. Massive shoutout to LORRAINE who provided exceptional service from start to finish. Exceptionally reliable and a pleasure to work with! Her prompt communication, market expertise, and attention to detail made the rental process seamless. I highly recommend this company for anyone seeking stress-free lettings assistance!

Shikki · 22 March 2024

★★★★★ 5/5

Google

Would highly recommend this letting agency! We’ve had a great experience so far. Our letting consultant, Aiste Kotliarova was extremely helpful, friendly, professional and responsive throughout the whole process. Thank you so much Aiste!PositiveResponsiveness, Quality, Professionalism

Sophie · 21 June 2021

★★★★★ 5/5

Trustpilot

Very professional and helpful staff

Very professional and helpful staff, they have a full property management option for Landlords which is reasonable priced and take care of absolutely everything, as an example they found that my EPC was outdated and they renew it for me at a very good price as they do many at the same time and the great news is that the updated EPC scored a better rate😀👏, would recommend them 100%

Roberto · 4 April 2023

★★★★★ 4/5

Google

Great service from Nine Elms Riverside, made it easy to move. Shown the property by Aiste who was pleasant, professional and very helpful. Stayed in touch throughout the moving process to ensure we had as much information as we needed and liaised promptly with the landlord as needed . Process was also made easy with the online portal.PositiveResponsiveness, Quality, Professionalism

S · 25 August 2022

★★★★★ 1/5

Trustpilot

Terrible service

Terrible service, not proactive they just ignore your request and expect that you will give up once you get bored. This strategly is carried by all the leeting manager, they delay or pospone all their action until you resignate. However Ashleigh Bates is the worst among the worst. This agent literaly ignore you and don't answer emails or calls.

A · 29 September 2022

★★★★★ 1/5

Trustpilot

Its the worst company ever

Its the worst company ever, They took our deposit and after this they do not answer any telephones nor emails. Scammers to the Full. We will file a Lawsuit against them.ADVICE , DO NOT BOTHER WITH THEM AND MOST IMPORTANT DO NOT GIVE THEM ANY MONEY.

Ioannis · 12 September 2024

★★★★★ 5/5

Trustpilot

Very good letting agent

I have been with Liferesedential as a landlord for almost 3 months and I find the service is very good and the property manager Gina is very professional and always on the ball. The sales person Sally Richardson was also very competent.

Arvind · 30 January 2024

★★★★★ 5/5

Trustpilot

My property manager Noor El Cham Cham…

My property manager Noor El Cham Cham was super helpful :) very grateful for her assistance with an urgent maintenance issue in Luton.

Olivia · 13 February 2023