Trusted Agent profile · London
★★★★★
1,662 reviews across 2 platforms
Unit 11 Flagstaff House, St. George Wharf, London, SW8 2LZ
Life Residential's office in London, at Unit 11 Flagstaff House, is rated 4.5 out of 5 across 1,662 reviews on two platforms, including 518 Google reviews rated 4.6. It won Gold in The Trusted Agent 2026 awards.
Tell us what you need and we'll put you in touch. Life Residential hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near London.
The Trusted Agent 2026 results for Life Residential, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the London office, from every platform, shown as written. First names only.
5/5
TrustpilotSpecial mention to Arjin dogan for her…
Special mention to Arjin dogan for her prompt action and clear communications. It has been really helpful since she has taken over.
Dear Sunny, Thank you for leaving a 5* review. Kind regards, Negin, Customer Relations Team
5/5
TrustpilotPooja Pandya
Pooja Pandya, Renewals Consultant is very professional and experienced in help me securing a great renewal deal with the current tenant.Well done!Guoqiang
Thank you for leaving a 5* review. Kind regards, Negin, Customer Relations Team
5/5
TrustpilotQuick efficient & reliable service
Very happy with the service consistently being provided by our account officer.
Dear Alan, Thank you for taking the time to leave such a wonderful review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Katie
5/5
GoogleErivis was very nice agent. He always gives swift replies and tries to meet our needs as much as he can. I'm so glad to have a great agent like him. Thank you, Erivis.
Thank you for taking the time to leave us feedback, it’s greatly appreciated.
5/5
GoogleRecently moved to London and heard all the terrors of trying to find a flat. Sally was amazing at helping us find a flat and supported us moving in. I found the process speedy and transparent with support from Sally.
Hi, many thanks for leaving us feedback. We’re pleased to hear you’re happy with the service provided by the LiFE team.
5/5
GoogleSmooth experience with Life Residential. Daniele was very helpful sorting things out at a short notice :)
Dear Pragyan, Thank you for taking the time to leave us a 5 star review. Your opinion is valued greatly and it helps us maintain excellent standards of service to our customers. Kind regards, Katie
5/5
GoogleDaniele is the best!! He helped me and my family so much. Thanks for everything.
Dear XXX, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely 5 star review. Kind regards, Asma
5/5
TrustpilotDrayton park - Shruti S
A special thank you to Shruti Shrungarpure for her great work as our property manager! Her communication is so quick and helpful, which really makes me feel valued and listened to! She has always sorted out any issues very quickly. Most recently, organising a replacement washing machine within days to end the issues that we were having with the old one. She truly the best property manager I’ve had the pleasure of dealing with, and I couldn’t be happier with her continued help and support! Thanks Shruti
5/5
GoogleThomas Chan has been very helpful and professional in carrying out his duties, which we appreciate very much and would highly recommend his service.
We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely 5 star review. Kind regards, Negin, Customer Relations Team
5/5
TrustpilotRosita Kausiute, Senior Property Manager at Life Residential - A real star!
Rosita Kausiute was appointed my Property Manager (PM) at Life Residential at the start of a new tenancy from October this year. She was also the PM to the same flat during a previous tenancy when a serious issue that had arisen for my tenant in my flat. She exceeded all expectations then by her prompt communications, information, support, liaison with the tenant and contractor, and coordinating with the concierge, helping resolve the issue to my and my tenants' satisfaction. I was therefore delighted to see that she is back as my PM. She has an excellent instinct for customer service and gives one the reassurance one needs that the property will be managed well and thoughtfully keeping my interests in mind. A real star, head and shoulders above some I have dealt with over the years!
1/5
TrustpilotWorst Agency, very greedy!
I have rented twice with Life Residential and both times has been a disaster.The first time we were the first tenants at the flat and therefore everything looked cleaned. We had a few issues with the balcony doors which took a while to repair. At the end we agreed to pay the almost 300£ to have the flat professionally cleaned and got the rest of the deposit without issues.The 2nd time we were not the first ones and once we moved in the house was filthy with loads of problems (most of which were pointed out at the viewing, 1 month before we moved in, we were told everything would be fixed - the 1st of many lies). It was good that whoever does the inventory and check-in inspection is impartial for they mentioned all that was wrong with the place. It was then that I knew those 300£ charged by them for professional cleaning is a sham and we decided from the start we would take care of the cleaning ourselves. We stayed 2 years, loads of problems, only able to use the balcony doors after 6 months and the washing machine was clogged from day 1 as they did not bother to fix it so it meant we had to stay over 2h draining everything. These were problems that were spoken about at the viewing and that we were told would be fixed once we moved in. We moved in a month later, nothing was fixed, the place was not cleaned and it not until 9 months in the tenancy that we actually had everything sorted.After 2 years of looking after the flat, on renewal of contract, of course they tried to increase the rent to more 400£ per month and we decided to leave. It took them almost 3 MONTHS to return the deposit back and obviously they tried to take money out of it, but we had all the evidence that that flat was in worse state when we moved in than when we moved out. DO NOT ACCEPT deposit deductions if you think they are unfair, they try to take as much money as they can and are very unhelpful. If need be, start a dispute!Only shout-out to Krissma who took over the previous manager (David was awful) and did her best. Once we moved out she was not particularly helpful in getting us the deposit back, which is a shame.DEFINITELY DO NOT RECOMMEND THIS AGENCY!!!
5/5
TrustpilotTenancy renewal
Amrita Rathod was very professional and responsive in getting my tenancy renewed. I've been using life residential for about 5 years and happy with their service.
Dear Kayode, Thank you for taking the time to leave a 5* review. Kind regards, Katie, Customer Relations Team
5/5
TrustpilotRebecca is very helpful to get my…
Rebecca is very helpful to get my security deposit refund related issues resolved.She responds very promptly.During my stay also she take care of any issue very well.
Dear Kuldeep, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Katie, Customer Relations Team
5/5
GoogleErivis was very nice agent. He always gives swift replies and tries to meet our needs as much as he can. I'm so glad to have a great agent like him. Thank you, Erivis.
Thank you for taking the time to leave us feedback, it’s greatly appreciated.
5/5
TrustpilotGreat service provided
Great service provided, very proactive in getting issues fixed. Becca is a very attentive property manager, responsive and available and gets issued sorted! Thank you.
Dear Laurence, Thank you for leaving a 5* review. Kind regards, Katie, Customer Relations Team
5/5
TrustpilotThe best property manager in 10 years
My new property manager Thomas Chan is very professional, efficient and effective. He sent me an introductory email while his outgoing predecessor did not inform me that she was leaving. He also met up with me during my visit to London and was very prompt and responsive both to my emails and to my tenants as well. He was able to source a lighting contractor and initiated lighting repairs which had been outstanding for more than 8 months (which had not been properly attended to by his predecessor). He is very communicative and keeps to his word on follow up and updates. He is by far the best property manager that has been handling my apartment for the past 10 years.
5/5
TrustpilotVery good experience
Rosita was very attentive and kept us updated about any issues we had while she was our property manager. She made sure any repairs that were needed were done in a timely fashion, and was truly a pleasure dealing with when any issues arose.
Thank you for your kind review! We’re pleased to hear you’re happy with the service provided.
5/5
TrustpilotGreat support from Life Residential…
Great support from Life Residential representatives (particularly Ashleigh Bates and Ilinca Ioanovici) on some of the maintenance issue we had in the flat. Fast, efficient and professional. There is also an automated tool provided to tenants by Life Residential to report any issues and move all the way to having an engineer or contractor attending and fixing the issue, which is very cool and nicely designed.
4/5
TrustpilotResponses are generally fast and…
Abby Gooptu was extremely helpful during my most recent tenancy renewal. Responses from ger team are generally fast and clearly worded.
Dear Ric, Thank you for your kind comments regarding the Abby team and your 4* review. We are grateful that you have taken the time to leave a review and wish you all the best. Kind regards, Katie, Customer Relations Team
5/5
GoogleI had a great experience renting my flat with Aiste, she helped me a lot through the process, though in the covid-19 and cold winter, her effort and hard work guided me through my first rent in UK. Thank you Aiste and I wish you and your company a healthy and wealthy year. Your client, Chong
Hi Chong, thank you for your feedback!
5/5
TrustpilotSuperb friendly help and assistance from Melody at LiFE Residential
A big thank you to Melody, at Life Residential, in regards to her help and assistance towards effecting the completion of a tenancy agreement and deposit release. We have always found Melody to be really friendly, helpful, understanding and efficient with the help she has given us, always returning calls and emails quickly and keeping us up to date. Melody has gone above and beyond towards making the process as quick and painless as possible. Many thanks Melody, it is much appreciated!
5/5
GoogleMy experience with Sally Richardson at Life Residential was great. She was very pleasant to do viewings with, always followed up, and was quick to respond to any of my enquires. I would highly recommend Sally and Life Residential.
Hi, many thanks for leaving us feedback. We’re pleased to hear you’re happy with the service provided by the LiFE team.
5/5
GoogleMustafa, he is the best agent from agents who i have met. He was so kind and answered all of my quaries sincerely. I was happy to proceed my tenancy contract with him. I really appreciate for his professionalism.
Dear Jinseok, Thank you for the 5* Google Review and for taking the time to share your feedback. Our priority is to offer the best service for our customers and we are glad we have met that. Kind regards, Katie
5/5
TrustpilotLife Residential is a good company and…
Life Residential is a good company and has good professionals. Unfortunately, I went into a bad moment in my life but I received respectful treatment from Life Residential. I'd like to mention Luke Parker for his incredible work and for being respectful and proactive. He does brilliant work and he helped me a lot and trusted in me when I was in need. I recommend him and he makes Life Residential shine.
Dear Mario, Thank you for taking the time to leave a lovely review regarding Luke. Kind regards, Katie, Customer Relations Team
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Yes. In The Trusted Agent 2026 awards: Life Residential, London won Gold.
Tell us what you need and we'll put you in touch. Life Residential hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near London.
