Life Residential London reviews

★★★★★ 5/5

Trustpilot

Erza has been absolutely fantastic…

Erza has been absolutely fantastic since the day we moved in. She has always been available for any enquiries we had, consistently responding quickly and professionally. She supported us with every step of the settlement process, from helping replace furniture to arranging electricians, plumbers, and other services whenever needed.

Lio · 11 December 2025

★★★★★ 5/5

Trustpilot

I emailed our property manager

I emailed our property manager; Abi Shanks regarding 2 separate issues I wanted her to look into which Abi actioned immediately & replied on both counts within just 1-2 hours. There's nothing worse than having to chase people which sadly has become a bit of the norm across most service companies especially since the pandemic, but Abi is thankfully not in this category & we feel blessed knowing she's looking after our investment property with all the due care, attention & urgency we could wish for. Thank you Abi.

Laura · 6 March 2023

★★★★★ 5/5

Trustpilot

Good for both landlord and tenants

I'm a landlord with several properties fully managed by Life for 7+ years, as well as some in other areas which are managed by other agents as Life don't operate there. Life Residential beats the other agents hands down in terms of professionalism and service both to me as landlord, and to my tenants. I know that they look out for my tenants' interests, advocating on behalf of the tenants to say, eg this repair must be completed promptly as it's not fair on the tenants to delay. From my point of view I have had several good property managers over the years. Particular credit is due to Nick Martin in management because I have come to trust his judgement regarding works needed on the properties and I respect the fact that he will be very clear if something needs to be done, and has good relationships with the trades so can get works done promptly and for a fair price. Cliff in Sales has been great too, coming up with ideas for changing the layout in my properties to make them better for tenants and more profitable for me. I just wish Life also covered the towns where my other properties are.

Angela · 2 March 2023

★★★★★ 5/5

Trustpilot

Stress free

Talking with Jahz Reid throughout our property search has been so easy and not complicated at all, first time renting so he explained the process and made it super simple and stress free would highly recommend 😄

George · 18 July 2026

★★★★★ 5/5

Trustpilot

Life Residential lettings experience

I made an investment in the UK residential properties 8 years ago, and Life Residential have been my letting and management agent since then. I have been always happy about their services, especially lately when there have been quite a few legal changes effecting tenancies.

Elena · 22 May 2026

★★★★★ 4/5

Trustpilot

Great checkout experience

As a tenant for the past year, it has been mostly a good experience. The first property manager I had was always quick to respond to my emails and was very helpful. The second one, Casey, on the other hand, sent me an eviction notice in the middle of my tenancy by mistake. Got my move out date wrong by a month as well without any apologies. Property manager Jack was in charge of my move out and he has also been on point and addressed any concerns I had promptly.

Stoyan · 3 February 2023

★★★★★ 5/5

Trustpilot

Very efficient sale process

Used Life Residential to sell a flat which they had managed as a rental flat for many years. The initial contact for the sale was Rhys Dewar who provided fair advice and promptly secured a buyer for us. The sale process was then handled by a different team and our contact was Molly Tilley. Molly is one of the most efficient people I have ever come across and I have nothing but praise for her. Molly ensured the sale process kept moving forward and kept everyone informed at every stage, letting us know the reason for any delay and what she was doing to resolve it. I only had cause to speak with her once during the process and the query was dealt with and resolved immediately. All in all she made the whole sale process very smooth.

Catherine · 26 January 2023

★★★★★ 5/5

Trustpilot

Review for Shruti🌟

Shruti is a helpful, friendly, and responsive property manager. As is often the case, we have had many maintenance issues since moving into our place, but Shruti is always eager to help and sort every issue. She is easily contactable and always polite and thoughtful. It can be really stressful to have lots of things need fixing at home, but it is so comforting that we have a property manager who genuinely cares and it always proactive in getting things sorted.Thank you so much Shruti!!!

LRDeptford · 9 December 2022

★★★★★ 1/5

Trustpilot

Incompetent & Unprofessional company - AVOID at all costs

DO NOT use Life Residential. These people are incompetent, do zero actual work, and will drop you the NIGHT before move-in and call you the problem.

Jessica · 13 September 2026

★★★★★ 5/5

Trustpilot

Special thanks to Emma

Special thanks to Emma, ​for the speed of response to any request, Emma is incredibly quick to resolve any issue that concerns the Newakr house, I have contacted more than once, whether it was cleaning the garbage or at home, or repairing something in the apartment, I have always been provided with any help and support and solved instantly any problem.It's a pleasure to work with such a team I recommend to everyone agency LiFE Residential

Украинский · 6 April 2023

★★★★★ 5/5

Trustpilot

Life residential was excellent and…

Life residential was excellent and efficient in dealing with my sale, especially Molly who worked very hard and was very professional. Thanks, Dr Ghani

NG · 5 June 2026

★★★★★ 5/5

Trustpilot

Abi Shanks as my property manager

Abi Shanks as my property manager has been excellent and I couldn’t thank her enough for her continuous support during my tenancy renewal process. My landlord unfortunately has defaulted on their mortgage and I was instructed by the mortgage company to move out when I was about to renew my contract. After I was given the notice, Abi has been continuously helping me get updates from the landlord to understand the situation and what’s the best option for me. She provides professional advise and she responds to my emails/calls promptly. When things seemed to fall through, she also consulted citizen advice for me and helped me look for potential new property to stay through the contingency team. I really appreciate her help during a stressful period like this. The fact that she provided extra help made me feel I’m not in this situation alone and I’m genuinely thankful that she treated me not just as a customer, but also someone who needed help. I would definitely recommend life residential to my friends based on my experiences with Abi.

Ziheng · 13 November 2022

★★★★★ 1/5

Trustpilot

Negative stars if this were an option

Negative stars if this were an option. Life Residential’s ‘fully managed’ service of both of my rental flats was nothing short of a farce, and Life Residential as a company is brazen scam.

Lulu · 24 July 2026

★★★★★ 5/5

Google

I had a great experience with Life Residential. Najib was great at showing me the property and answering any questions I had. Conor made the whole process really smooth and was really forthcoming with information and available whenever I had a question. I would highly recommend.

Ritvik · 9 December 2024

★★★★★ 4/5

Trustpilot

Overall great experience, swift and efficient solutions to all our everyday issues with the flat!

We had a great experience with Life Residential until now. They help us a lot to have a smooth transition into our new flat. Especially Sophie, our current Property Manager, has been excellent, kind and proactive, always keen to assist us with any issues that we had with the flat during the first few weeks, dealing with everything swiftly and efficiently. Overall, Sophie is probably one of the best Property Managers we have ever cooperated with.

Konstantinos · 22 March 2023

★★★★★ 5/5

Google

I had a very smooth process from first inquiry to collecting my keys, thanks to Kamile!

Daniel · 15 November 2025

★★★★★ 5/5

Trustpilot

Excellent, thorough, and accommodating service with Leighton Hanson

I recently had a property inspection conducted by Leighton Hanson, and I was highly impressed by his professionalism. We had a personal event to attend later that day, and Leighton very kindly agreed to accommodate an early morning visit. This flexibility helped us a great deal and took a lot of stress out of our schedule.

M · 17 September 2026

★★★★★ 5/5

Trustpilot

We are happy to have Marcus as a…

We are happy to have Marcus as a property manager. He contacted us very promptly to find out about the issues we needed solved. He visited the rented flat just the next day after his holiday. Marcus is very courteous, pleasant, well-mannered and responsive in solving issues in our rented flat. During his visit, he showed he was knowledgeable in how the flat is built and its appliances and this made communication about our needs very easy. Moreover, he found an experienced professional to solve the technical issues who was also very quick in performing his work.

RF · 14 October 2024

★★★★★ 1/5

Google

This was the worst decision of my life. The property had blood stains, the floor was burnt and to top it all, the locks of the room was broken. There was dust and dirt on carpets. A simple ask such as a viewing was treated in a very hostile manner. I was dealing with Brian and Fern, I have never had a worse customer experience before this. Kindly never use life residential if you want to save your life

Shreya · 27 October 2024

★★★★★ 5/5

Google

Rented a property from them recently. There were initially some outstanding issues left by the previous tenants, but they were able to promptly and satisfactorily resolve them. In particular, Poppy, Marta, and Deborah has been helpful throughout the process and I would definitely recommend their services.

Gratianus · 9 November 2024

★★★★★ 5/5

Trustpilot

Pooja Pandya is very responsible and done a good job

Pooja Pandya is very responsible. My apartment still 4 months away from expiration, and she has renewed the tenancy for another year. I don't know whether the tenant contacted her first or she’s first to contact the tenant. But she completed the whole thing in one day. This made me feel at ease for another year not to worry. I have been a landlord for a while, usually agents only contacted the tenants two months in advance. Therefore, my apartment would be vacant for weeks without rental income. Pooja Pandya Thank you for your hard work.

Yin · 4 October 2024

★★★★★ 5/5

Trustpilot

Quick and professional service

Quick and professional service! Tamara Dos Santos, the agent who visited today, was very attentive and professional. She carefully inspected the entire flat and thoroughly tested the fire alarm. Excellent service, efficient, professional, and reliable. Thank you

Elo · 28 May 2026

★★★★★ 5/5

Trustpilot

Positive feedback for Arjin Dogan - property manager

Certainly! Here’s a glowing review for your property manager, Arjin Dogan:Outstanding Service by Arjin Dogan - Highly Recommended!I had the pleasure of working with Arjin Dogan as my property manager at Life Residential, and I can’t say enough good things about her. From the very beginning, Arjin has been incredibly active and responsive, always quick to address any queries or concerns I had. She has a remarkable ability to handle every situation with efficiency and professionalism.Arjin’s helpfulness has made the entire experience of managing my property stress-free. Whether it was dealing with maintenance requests, coordinating repairs, or simply keeping me updated on important matters, she was always on top of things. Her communication was clear and timely, which gave me peace of mind knowing that everything was being taken care of.What truly sets Arjin apart, though, is her kindness and genuine care for her clients. She consistently went above and beyond to ensure that I was satisfied and that my property was in the best possible condition. Her friendly demeanor made it easy to work with her, and I felt like I was in very capable hands throughout the entire process.I wholeheartedly recommend Arjin Dogan to anyone looking for a reliable, dedicated, and personable property manager. Her commitment to providing excellent service is unmatched, and I’m grateful for all the help she provided.Thank you, Arjin, for making this experience so positive!

Faris · 24 September 2024

★★★★★ 5/5

Google

First of all many thanks to Scott Borg and Jonathan for their amazing work. They are the best I would personally say. They are an asset for the employer. Their dedication to the job is outstanding. Me and my family is always grateful to their service and for their dedication. May god bless and I wish all the best for their future endeavours!!!🥰😊

Arjun · 12 December 2023