Every review we hold for the London office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleAleks has been very responsive, proactive and helpful with the entire moving in process and has made moving to royal wharf simple and easy. Highly recommended!
Sahil · 16 March 2026
Agent replied · 16 April 2026
Dear Sahil, Thank you for your kind comments regarding the Royal Wharf team and your 5* review. We are grateful that you have taken the time to leave a review and wish you all the best. Kind regards, Asma
★★★★★ 4/5
GoogleKamile was an excellent consultant! her attitude and clear information helped us a lot to finally find a flat in London. She was super helpful and easy to access as we had many questions.
Now, we are having many issues with the heating and hot water in the flat and Sophie Kaur, our Property Manager is super fast answering and giving solutions and contacting the contractors.
I will highly recommend Life Residentials.
Liliana · 27 October 2024
Agent replied · 10 November 2024
Dear Liliana, Thank you for your review. We take on board all feedback and appreciate you taking the time to do so. Kind regards, Katie
★★★★★ 1/5
TrustpilotLife Residential moved us into a filthy…
Life Residential moved us into a filthy flat which they had not properly cleaned - I’m talking greasy kitchen cabinets, sanitary towel wrappers under the bed, old bedding from the previous tenant in the cupboards. Since then, every issue we’ve had has been met with slow responses and a general lack of care. I actually believe our landlord is a decent person as every time the request gets to her, she actions it immediately even repainting the living room for us. However life residential act as a blocker preventing the vital repairs required from being actioned on time. I don’t believe they are doing their due diligence to their client (the landlord) as we would now never stay or recommend this flat as a result of their behaviour. We now have black mould that spans over 10ft and is spreading rapidly to our kitchen and their staff are uneducated on the dangers of black mould and the landlords responsibility’s under the law. DO NOT USE THEM! Just pick a different area/flat!
Customer · 15 January 2026
Agent replied · 24 August 2024
I am sorry to read your 1* review. I am unable to locate you on our database. If you could provide us with more information at info@customerrelationsteam.co.uk. I can look into this further for you. Kind regards, Katie Customer Relations
★★★★★ 5/5
GoogleMy friend and I were looking for a new flat and Kamile made the process very easy for us. She was very accommodating with viewings and got us a one at our most desired flat within 24 hours. Her communication has been great and overall has made the renting experience much better that we’re used to. She also visited the flat with us at key collection and was very welcoming.
Simmy · 9 November 2024
Agent replied · 9 December 2024
Dear Simmy, Our aim is to deliver a 5* service to our customers and clients and we are delighted that we have achieved this for you. Thank you for taking the time to leave a great review and we are available to offer assistance if needs be. Kind regards, Katie
★★★★★ 5/5
TrustpilotBilal has been excellent so far
Bilal has been excellent so far, good communications
Vivek · 10 July 2026
Agent replied · 24 September 2026
Dear Vivek, Thank you for taking the time to leave a wonderful 5* review. Bilal will be thrilled to read your kind comments. Kind regards, Asma
★★★★★ 5/5
GoogleNot only did life find a great buyer (thank you Daniel)…Our sale of flat had some usual challenges that any central London flat has these days. Molly in sales progression has the patience of a saint, she also single handedly helped some administrative points from managing agent, counsel and solicitors. Genuinely without her help we would have been delayed. Life for sales has been a fantastic company and we even moved sales of other flats to them as part of our portfolio.
Kiran · 10 May 2024
Agent replied · 11 June 2024
Dear Kiran and Magda, Thank you for your lovely words and for leaving a 5* review. We are delighted that your experience with us couldn’t have been any better and Daniel and Molly will be so pleased to read this. Please do not hesitate to contact us if we can be of further assistance. Kind regards, Negin, Customer Relations Team
★★★★★ 5/5
GoogleBrian Gaglo is an incredible asset to Life Residential. As a letting agent he was flexible, patient and went the extra mile to help me secure an amazing flat that fit my requirements perfectly. Brian was extremely professional and knowledgeable throughout the letting process, helping me navigate it with ease.
I’d also highly recommend him to anyone living overseas who can’t do viewings in person. He communicated everything so well and helped me find a beautiful flat in a very short time, guiding me through the referencing process and answering a million questions of mine patiently and candidly. I’ve been renting for a few years in London and I’ve found myself very happy with the way Brian has handled even the most difficult hurdles, and it has left an extremely positive impression of Life Residential.
Thank you very much for being so kind and flexible Brian, I appreciate all your effort and support during what is normally a very stressful time for a tenant! If you are looking for a new flat to rent, you really can’t go wrong with Brian.
Asma · 10 May 2024
Agent replied · 11 June 2024
Dear Asma, We really appreciate you taking the time to leave such lovely comments about Brian. They will be so pleased to read your 5 star review. Please do not hesitate to contact us if we can be of further assistance. Kind regards, Asma, Customer Relations Team
★★★★★ 5/5
TrustpilotThank you Amalie
Thank you Amalie, Molly and Charlie for your amazing support throughout the purchase of our property.
Martin · 12 May 2026
Agent replied · 7 June 2026
Dear Martin, It’s great to hear that you have had a brilliant experience with our Canary Wharf office. Reviews are really important to us and your feedback helps us ensure we are delivering the best service. Kind regards, Asma
★★★★★ 5/5
TrustpilotQuick, efficient, easy
Our property manager Breje is great. Very helpful, personable and efficient with assistance when needed.
Soren · 18 May 2026
Agent replied · 11 June 2024
Dear Soren, Thank you for taking the time to leave such a wonderful review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma
★★★★★ 5/5
TrustpilotProfessional and Responsive Estate Agent
I recently worked with Amrita to renew my lease agreement. She was professional, responsive, and made sure I understood all the details, including the break clause. Her clear email about the break clause was particularly helpful.Amrita was also patient and gave me the space I needed to consider my options without any pressure or follow-up calls. Overall, I'm extremely satisfied with her service and would highly recommend her to anyone looking for a reliable estate agent.
Mohammad · 28 June 2024
Agent replied · 24 August 2024
Dear Mohammad, Thank you for taking the time to leave us a 5* review. Your opinion is valued greatly and it helps us maintain excellent standards of service to our customers. Kind regards, Negin, Customer Relations Team
★★★★★ 5/5
GoogleScott and Giovanni were the most patient in helping me search for a new flat according to my stringent requirements. Despite already knowing that we had a 2-month notice period, Scott continued to be very active in sharing updated listings with me that fit the flat options I was looking for, and most importantly my ideal move-in date. And Giovanni was the nicest in showing the apartments when we met, answering the questions and concerns I had.
You both made me feel comfortable in sharing what I needed specifically, instead of pressurising us to make a decision rapidly (as some other agents might). Thank you both for your patience and help, I greatly appreciate it. Would highly recommend to work with them in your house hunt!
Hailey · 10 April 2024
Agent replied · 11 June 2024
Dear Hailey, Thank you for your kind comments regarding Scott and Giovanni and your 5* review. We are grateful that you have taken the time to leave a review and wish you all the best. Kind regards, Katie, Customer Relations Team
★★★★★ 5/5
GoogleWe had an exceptional experience with Mariya Atamasova throughout the entire move-in and referencing process. From start to finish, she was incredibly supportive, responsive, and genuinely committed to helping us settle in smoothly. She was available day and night to answer our questions, guided us through every stage with patience and clarity, and made what could have been a stressful process feel effortless.
Her professionalism, attention to detail, and willingness to go above and beyond truly set her apart. We felt completely looked after from the first viewing to the moment we moved in.
We couldn’t have asked for a better agent, absolutely brilliant in every way. Highly recommend!
Malaika · 15 December 2025
Agent replied · 14 January 2026
Dear Malaika, We really appreciate you having taken the time to post this review. It makes it all the more worthwhile to the team when their service has been acknowledged. I wish you all the best and please do not hesitate to contact us should you require our services moving forward. Kind regards, Katie
★★★★★ 1/5
TrustpilotAvoid these clowns
Utterly useless and indifferent. Avoid where you can. My unit is the only one within my building with LIFE Residential and you can see why. They are known among the building management and landlords for incompetence. I have spent more than 5 unfortunate years with them and look forward to the day when I can be rid of them. The landlord is offshore which tells you enough about the calibre of agency we are dealing with.
NoLIFE · 19 January 2026
Agent replied · 25 January 2026
I am sorry to read your 1* review. I am unable to locate you on our database. If you could provide us with more information at info@customerrelationsteam.co.uk. I can look into this further for you. Kind regards, Katie, Customer Relations
★★★★★ 5/5
GoogleI had a great experience with Life Residential, especially with the amazing help of Poppy! Poppy has been able to make a usually stressful process way smoother as she perfectly understood my needs, was very reactive for any questions I had, and was always happy to help me.
I would 100% recommend her help and Life Residential to my friends looking for a property!
Alice · 6 December 2024
Agent replied · 9 December 2024
Dear Alice, We really appreciate you having taken the time to post this review. It makes it all the more worthwhile to the team when their service has been acknowledged. I wish you all the best and please do not hesitate to contact us should you require our services moving forward. Kind regards, Katie
★★★★★ 5/5
GoogleBig thank you to Blend Ademi, he really helped me throughout and made the process very straightforward. Would highly reccomend!!
Endi · 16 March 2026
Agent replied · 16 April 2026
Dear Endi, Thank you for leaving a 5 star Google review. We look forward to seeing you again in one of our offices. Kind regards, Asma
★★★★★ 5/5
TrustpilotRosita was very responsive and…
Rosita was very responsive and understood our problem with the shower head and followed up in a timely manner by checking with the landlord company, arranging the handyman, and replacing the old part. This problem that affected the quality of our life immensely was rectified with her timely support and it means a lot to us so I’m leaving the review for her to get the appropriate recognition and gratitude!🙏 Thank you Rosita
Hoon · 11 July 2024
Agent replied · 24 August 2024
Dear Hoon, Thank you for the 5* Review and for taking the time to share your feedback. Our priority is to offer the best service for our customers and we are glad we have met that. Kind regards, Negin, Customer Relations Team.
★★★★★ 5/5
TrustpilotThe requirement from Luca is clear and…
The requirement from Luca is clear and easy to cooperate with.
Zd · 21 May 2026
Agent replied · 24 August 2024
Thank you for taking the time to leave such a wonderful review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Katie
★★★★★ 5/5
GoogleBlend was really helpful and made the process straightforward. He answered all my questions and made everything less stressful.
Tina · 16 March 2026
Agent replied · 16 April 2026
Dear Tina, Thank you for taking the time to leave a 5 star Google review. Kind regards, Asma
★★★★★ 5/5
GoogleHave been with life residential for over 5 years. December we were informed our landlord wanted to move back into the property which resulted us needing to move put promptly.
Jonathan Pearson was fantastic in arranging a viewing quickly. He has been instrumental in organising our move and is very easily accessible.
He takes the time to reach out personally, providing a great service and for us provided additional assurance everything is in hand and if we needed to speak to someone he was readily available.
Jonathan was a pleasure to deal with and was promptly supported by the rest of the team.
Gush · 10 February 2024
Agent replied · 11 June 2024
Dear Gush, Thank you for taking the time to leave a wonderful 5* review. Jonathan will be thrilled to read your kind comments. Kind regards, Katie, Customer Relations Team
★★★★★ 5/5
GoogleFinding a new apartment in London was really easy with LiFE Residential. I worked with an agent named Scott Borg and he was really helpful. He paid close attention to what I wanted in an aparmtnet and showed me places that were just right for me and my budget.
The website for LiFE Residential was simple to use and Scott knew a lot about the different apartments and helped me get a good deal on the one I liked best.
I was happy with how friendly and clear Scott was when he talked to me. He made sure I understood everything and that I felt comfortable with my choice.
If you need to find a place in London, I'd tell you to go with LiFE Residential and ask for Scott Borg. They really care about helping you find a home you'll love.
Eyitayo · 10 February 2024
Agent replied · 11 June 2024
Dear Eyitayo, Thank you for your review. Our teams work really hard to make sure they offer a 5* customer service and I am pleased to hear that our service is as we would expect. We hope we can be of assistance in the future. Kind regards, Negin, Customer Relations Team
★★★★★ 5/5
TrustpilotMr Bilal Khalid
Immediate responce to any matters that need to be addressed with regards to the said property. In addition, Mr Bilai has personally ensure that all queries are fully resolved without delay thus enhancing and projecting Life Residential, an excellent Letting Agent in the UK Property Market
HOCK · 6 August 2026
Agent replied · 24 September 2026
Thank you for the 5* Review and for taking the time to share your feedback. Our priority is to offer the best service for our customers and we are glad we have met that. Kind regards, Katie
★★★★★ 5/5
TrustpilotI had a fantastic experience with…
I had a fantastic experience with Leighton at LiFE Residential. He was professional, responsive and genuinely helpful throughout a time-sensitive change to my tenancy. He contacted me promptly, kept me informed and went out of his way to help resolve my rental reference quickly, which removed a great deal of stress from the process. His communication was clear, kind and reassuring throughout. Thank you so much for your help, Leighton.
Miss · 22 September 2026
★★★★★ 5/5
GoogleConor Harvey was brilliant. It was our first time renting in UK and he explained the whole process in detail. He arranged us a remote viewing, followed up on every step and gave us heads up on what to do next. Apartment he found was very well maintained and cleaned ready to move in. Now a week later we are sitting in our beautiful apartment.
VCos · 24 September 2024
Agent replied · 24 October 2024
We really appreciate you taking the time to leave such lovely comments about Conor. They will be so pleased to read your 5 star review. Please do not hesitate to contact us if we can be of further assistance. Kind regards, Asma
★★★★★ 5/5
TrustpilotKatie Lewis was great with her swift…
Katie Lewis was great with her swift responses and general communication. She Ensured a smooth process when it came to the return of funds, shout out her !
Moncef · 1 December 2025
Agent replied · 25 December 2025
Dear Moncef, Thank you for taking the time to leave us a 5* review. Your opinion is valued greatly and it helps us maintain excellent standards of service to our customers. Kind regards, Katie
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