Trusted Agent profile · London
★★★★★
1,611 reviews across 2 platforms
16 Royal Crest Avenue, London, E16 2TQ
Life Residential's office in London, at 16 Royal Crest Avenue, is rated 4.5 out of 5 across 1,611 reviews on two platforms, including 465 Google reviews rated 4.6. It won Trusted Agent in The Trusted Agent 2026 awards.
The Trusted Agent 2026 results for Life Residential, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the London office, from every platform, shown as written. First names only.
5/5
TrustpilotTenancy renewal experience
Tenancy renewal periods can be a worrying, fraught time. However, our recent experience proved to be smooth, constructive & successful. This was due largely to the efforts of the Life Residential ‘Renewals Consultant’ Amrita Rathod.
5/5
Trustpilot“A Great Experience with Adisa!”
1/5
GoogleTerrible service called 5 times to arrange a viewing , no one ever calls you back . Sent emails left messages shocking service ., other offices are better and more professional but even spoke to the lettings manager who also never called me back .
5/5
TrustpilotWell done, Abby Gooptu
Ms Abby Gooptu of Life Residential Renewal Department has done a very good job in renewing the tenancy of the existing tenant. The targeted rental has been achieved and document duly completed satisfactorily. Very efficient.
5/5
TrustpilotEmily Lightley at LiFE Residential has…
Emily Lightley at LiFE Residential has always been polite and professional, making the service at LIFE excellent.
Hi, many thanks for leaving us feedback. We’re pleased to hear you’re happy with the service provided by the LiFE team.
5/5
TrustpilotProperty manager's services in relation to kitchen tap issues
The property manager has provided an excellent service in resolving issues with the kitchen tap in my apartment. The issue was resolved in less than 1 day after I reported it. The property manager has quickly arranged for a specialist to come and fix the tap - all whilst keeping me fully informed. Thank you for a fantastic service!
5/5
GoogleScott provided great service.
Thank you for taking the time to leave us feedback, it’s greatly appreciated.
5/5
TrustpilotQuick Response, Closely Follow-Up & Smooth Deposit Refund Process
The is great for me to experience the team of LiFE Residential (Kalidass Uvaraj and Jahdel Martin-Clarke) who provide quick response and closely follow-up services during the tenancy period. Also the deposit refund process is easy and smooth.
5/5
TrustpilotReview of experience
Darcey Nicholls my property manager, she is very responsive and care for tenants. When I had problems and she is always there to help, and always so patient and friendly. Thank you for being so kind to tenants!
5/5
TrustpilotThey helped me with a pressing issue…
They helped me with a pressing issue very quickly and to my complete satisfaction.
Thank you for your feedback! We are pleased to hear you’re happy with the service provided by our team.
5/5
TrustpilotVery fast and helpful response.
Very fast and helpful response.I asked for some information late one evening, Next morning when I turned on my computer after breakfast there was an email from Rosita with the information I requested.
5/5
TrustpilotGreat help from Jack Piggott on rental…
Great help from Jack Piggott on rental agreement extension, professional, courteous and efficient, much appreciated thank you!
Thank you for taking the time to leave us feedback, it’s greatly appreciated.
4/5
Trustpilot"I'm really impressed with your attention
"I'm really impressed with your dedication and professionalism throughout the process. Your attention to detail and excellent communication made everything so much smoother. Thank you for your outstanding service!"
4/5
TrustpilotSergi and all the Team at Life…
Sergi and all the Team at Life Residential are always helpful and professional at all times. They respond efficiently to my requests and it is a pleasure working with them.
Hi Budwig, thank you for your feedback on Sergi and the team. We're really pleased to hear you enjoy working with us; all we can say is, ditto! And thank you for choosing LiFE.
5/5
TrustpilotMy property manager
My property manager, Lauren, has been amazing at sorting out any maintenance issues in the flat, such as speedy replacement of a washing machine, coordinating with the landlord, arranging installation, etc. Couldn't ask for more!
Hi Ian, thank you for your feedback. Sounds like Lauren was there from start to finish! We're extremely pleased it's now sorted for you!
5/5
GoogleDaemon looked after us and he was very helpful and responsive around our queries and requests. All round good experience, I would recommend.PositiveResponsiveness, Quality, Professionalism, Value
Hi Conor, thank you for your feedback. It's great to hear Daemon looked after you during your property search!
4/5
TrustpilotReally pleased with Life Residential
Really pleased with Life Residential. They have been professional, efficient and reliable in the three years or so they have looked after our property. Keep this up and we will award the elusive fifth star.
Michael, your kind feedback is much appreciated. We're glad to hear you're pleased with us and we're very happy to have yourself as our trusted long-term client.
5/5
GoogleMy property manager is Mahrokh Azarbin. She provides quick responses to my queries, provides necessary support with repairs required, helps with negotiations with the landlord.PositiveResponsiveness, Professionalism
Hi Alexandra, thank you for you kind feedback for Mahrokh.
5/5
TrustpilotAnother great year with Wesley…
Another great year with Wesley Robinson! As always, he has helped our clients with a seamlessly professional rental service.
5/5
TrustpilotGiada provided an excellent service…
Giada provided an excellent service throughout, and represented our interests in negotiating the lease renewal with increased rent payable.Really pleased, thank you very much for your efficiency, support and effectiveness. Great service thank you.
Hi Susie, thanks for your feedback. It's great to hear how pleased you are with Giada's support in your renewals! Well done Giada!
5/5
TrustpilotFive stars for Cristina Luntraru
Five stars for Cristina Luntraru. She always gives me the most prompt and efficient service. I rely on her 100% and she never fails me. She’s a lovely person too!
Hi Val, thank you for your positive comments on Cristina, we're sure she'll be happy to hear this lovely feedback!
5/5
TrustpilotGreat Experience with Tianna
Great Experience with Tianna. Tianna very recently took over as our property manager. She was very kind to inspect the house and fix the issues immediately with close follow ups
5/5
GoogleGreat experience so far with Life Residential, very professional and helpful in our search and the process afterwards. Special mention for Daemon Reah, who’s been patient and willing to assist us with all our questions and requests. Very different to any of my previous letting agency experiences, so couldn’t recommend enough!
5/5
TrustpilotLife Residential were fantastic! Keep up the great work :)
Life Residential were superb specifically Giada in renewing my tenancy for a further 24 months. Pro-active, responsive, intelligent and following up on any contract issues.Thank you for a great service and peace of mind.
Hi John, what lovely feedback for Giada. We are so pleased that she has been easy to work with and has given you peace of mind. Thanks very much for your time.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Yes. In The Trusted Agent 2026 awards: Life Residential, London won Trusted Agent.
