5/5
TrustpilotAnother great year with Wesley…
Another great year with Wesley Robinson! As always, he has helped our clients with a seamlessly professional rental service.
Trusted Agent profile · London
Life Residential London reviews
★★★★★
1,568 reviews across 2 platforms
16 Royal Crest Avenue, London, E16 2TQ
Life Residential's office in London, at 16 Royal Crest Avenue, is rated 4.5 out of 5 across 1,568 reviews on two platforms, including 422 Google reviews rated 4.5. It won Trusted Agent in The Trusted Agent 2026 awards.
Awards
The Trusted Agent 2026 results for Life Residential, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Reviews
Every review we hold for the London office, from every platform, shown as written. First names only.
Trustpilot4/5
TrustpilotReally pleased with Life Residential
Really pleased with Life Residential. They have been professional, efficient and reliable in the three years or so they have looked after our property. Keep this up and we will award the elusive fifth star.
Agent replied · 11 June 2024
Michael, your kind feedback is much appreciated. We're glad to hear you're pleased with us and we're very happy to have yourself as our trusted long-term client.
5/5
GoogleMy property manager is Mahrokh Azarbin. She provides quick responses to my queries, provides necessary support with repairs required, helps with negotiations with the landlord.PositiveResponsiveness, Professionalism
Agent replied · 11 June 2024
Hi Alexandra, thank you for you kind feedback for Mahrokh.
5/5
TrustpilotFive stars for Cristina Luntraru
Five stars for Cristina Luntraru. She always gives me the most prompt and efficient service. I rely on her 100% and she never fails me. She’s a lovely person too!
Agent replied · 24 August 2024
Hi Val, thank you for your positive comments on Cristina, we're sure she'll be happy to hear this lovely feedback!
5/5
TrustpilotGiada provided an excellent service…
Giada provided an excellent service throughout, and represented our interests in negotiating the lease renewal with increased rent payable.Really pleased, thank you very much for your efficiency, support and effectiveness. Great service thank you.
Agent replied · 22 October 2024
Hi Susie, thanks for your feedback. It's great to hear how pleased you are with Giada's support in your renewals! Well done Giada!
5/5
TrustpilotGreat Experience with Tianna
Great Experience with Tianna. Tianna very recently took over as our property manager. She was very kind to inspect the house and fix the issues immediately with close follow ups
5/5
GoogleGreat experience so far with Life Residential, very professional and helpful in our search and the process afterwards. Special mention for Daemon Reah, who’s been patient and willing to assist us with all our questions and requests. Very different to any of my previous letting agency experiences, so couldn’t recommend enough!
5/5
TrustpilotLife Residential were fantastic! Keep up the great work :)
Life Residential were superb specifically Giada in renewing my tenancy for a further 24 months. Pro-active, responsive, intelligent and following up on any contract issues.Thank you for a great service and peace of mind.
Agent replied · 11 June 2024
Hi John, what lovely feedback for Giada. We are so pleased that she has been easy to work with and has given you peace of mind. Thanks very much for your time.
5/5
TrustpilotGreat Property Manager
I would recommend the services of Eleanor Fever at LIFE if you have a property that needs management in London. She is very responsive to my communications and proactive in dealing with any issues.
Agent replied · 11 June 2024
Hi Russell, thank you for your lovely review! We're so happy that Ellie has made such a good impression on you - thanks for letting us know! Have a lovely evening 😃
5/5
TrustpilotExcellent service
Excellent service - Abby from the Renewal Department got us the exact deal we wanted. Highly recommend!
5/5
TrustpilotAbby from the renewal department
Abby from the renewal department was very efficient, being quick with replies and clear in the explanation of the renewal terms. Made the renewal process very smooth. Thanks again
5/5
TrustpilotA pleasure to deal with
As a renter, my experience with my property manager Shruti from LIFE Residential has been great so far. She's been professional, reactive and attentive to my requests. She has been also diligent in warning me proactively about mishaps with the building's management, and she's helped make arrangements when necessary.
5/5
TrustpilotVery responsive and helpful
Very responsive and helpful. Make you feel very comfortable in your home
Agent replied · 11 June 2024
Thank you for your kind review! We’re pleased to hear you’re happy with the service provided.
3/5
TrustpilotOn the whole good service
We have had many staff deal with our issues and this causes problems.Property Managers seem transient but if you Email the issue to the Business Development Manager it always dealt with so can't complain
Agent replied · 11 June 2024
Dear Susheela, thank you very much for taking time to let us know how we're doing - your feedback is greatly appreciated. We are very sorry to hear you don't find our Property Management team entirely helpful. One of our Property Management Senior Team Leaders would be happy to give you a call next week and discuss specific issues with yourself. In the meantime, please do let us know if there's anything we can help you with.
5/5
TrustpilotMelody did a great job
Melody did a great job, she balances the requirements of both parties really well and was attentive and timely with her responses to me throughout the process. Well done!
5/5
TrustpilotLots of really good communication and…
Lots of really good communication and clarity from Alisha François
Agent replied · 11 June 2024
Hi, many thanks for leaving us feedback. We’re pleased to hear you’re happy with the service provided by the LiFE team.
5/5
TrustpilotCristina
Cristina, was really helpful and specially in a new set up like Stage Apartments, she literally saved me so much anxiety and stress. Thanks a lot for your help.
5/5
TrustpilotRenewal Consultant
I had the opportunity to liaise with Chris Mitsatsos from Life Residential as a Renewal Consultant and was extremely helpful and kind during the process. He kept us very informed of all the steps, pricing and provided fantastic support over the renewal. A pleasure to liaise with him!
5/5
TrustpilotEverything has arranged seamlessly and…
Everything has arranged seamlessly and very professionally by Abby (Gooptu) in extended tenancy of the apartment at 62 Moore House London E14 9NL and would like to send my thanks and appreciation in return Many thanks
5/5
TrustpilotProfessional Agent and Consultant
The agent is really professional and considerate. Their consultant, Kareem Mitchell helps us to rent a ideal apartment but also he is patient in the progress of referencing. Besides, the property is great, with excellent facilities and convenient location. I think it is a great experience with life residential.
5/5
TrustpilotClaudia for property in East India London
Claudia became our property manager earlier in 2022. She helped us a lot during our tenancy extensions and coordinating with landlord in that period. It wasa pleasant experience to see her be on top of all the changes from our end and managing that very professionally.
5/5
TrustpilotVery impressed with Hayleys…
Very impressed with Hayleys responsiveness and professionalism. Super service; highly recommend
Agent replied · 11 June 2024
Thank you for taking the time to leave us feedback, it’s greatly appreciated.
5/5
Trustpilotproperty manager was very helpful
I have had a very easy time settling into the property. The property manager at my property, Claudio De Tommaso, was incredibly helpful before, during, and after the move in process, always answering my questions promptly via email and providing support to help me settle into the flat.
5/5
TrustpilotRenewal tenant agreement
Ms Amrita of tenant agreement team not only good work for proposal market rental rate but also complete the process in efficient way. Thank you. TH LAU
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Questions about Life Residential London
Has Life Residential won any awards?
Yes. In The Trusted Agent 2026 awards: Life Residential, London won Trusted Agent.
