5/5
GoogleBig thank you to Daemon, who was incredibly helpful and attentive during our move.
Trusted Agent profile · London
Life Residential London reviews
★★★★★
1,611 reviews across 2 platforms
16 Royal Crest Avenue, London, E16 2TQ
Life Residential's office in London, at 16 Royal Crest Avenue, is rated 4.5 out of 5 across 1,611 reviews on two platforms, including 465 Google reviews rated 4.6. It won Trusted Agent in The Trusted Agent 2026 awards.
Awards
The Trusted Agent 2026 results for Life Residential, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Reviews
Every review we hold for the London office, from every platform, shown as written. First names only.
Google1/5
TrustpilotI have lived in a Life residential building
I have lived in a Life residential property and they have been awful in trying to get the most amount of rent out of me as possible to leaving me without a shower for 7 days and a toilet for 24 hours.
5/5
Trustpilot5 stars - excellent
I received a suggestion for new tenants, and another one the day after. The fact that I had a choice, came on top of a service that was efficient, friendly and to the point. I furthermore appreciated the subsequent face-to-face conversation at the LIFE office.
Agent replied · 11 June 2024
Dear Klant, thank you very much for your kind review. It's great to hear you had a choice of tenants, hopefully the lucky ones are enjoying their new home. :) Please don't hesitate to pop into one of our branches for a cuppa ☕ whenever, we're always happy to see you!
5/5
GoogleHad a great experience renting with Scott. He was always quick to respond and super helpful!
Agent replied · 11 June 2024
Thank you for taking the time to leave us feedback, it’s greatly appreciated.
5/5
GoogleReally friendly and helpful agents.
Agent replied · 11 June 2024
Dear Alasteir, Thank you for taking the time to leave a 5 star Google review. Kind regards, Katie, Customer Relations Team
5/5
GoogleFantastic service and attention to detail. Thanks, Fern!
Agent replied · 11 June 2024
Dear Fiona, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely 5 star review. Kind regards, Katie, Customer Relations Team
5/5
TrustpilotDiligent, informative and responsive agent
- Diligent, informative and responsive- proactive, multiple phone calls with overseas landlord - market savvy (Special thanks to senior property manager Maquel Thomas for the help)
Agent replied · 11 June 2024
Thank you for taking the time to leave us feedback, it’s greatly appreciated.
5/5
TrustpilotMy Sincere Thanks To Claudia Nicholls…
My property manager Ms Claudia Nicholls helps me a lot in settling my family in the apartment. She keeps on working and updating me the progress of the outstanding issues and tries every possible way to solve my problem. I feel great to have Claudia as my property manager and sincerely thank her for the good work done!
5/5
TrustpilotMy Sincere Thanks To Claudia Nicholls…
My property manager Ms Claudia Nicholls helps me a lot in settling my family in the apartment. She keeps on working and updating me the progress of the outstanding issues and tries every possible way to solve my problem. I feel great to have Claudia as my property manager and sincerely thank her for the good work done!
5/5
TrustpilotBeki Smith is helpful
Beki Smith is helpful, proactive and advising well to complete tenancy agreement renewal for my property.
5/5
TrustpilotGood Customer Service
Mandii of Life Residential was nice and responded my email on timely manner. Finally, I got the refund of parking deposit.
Agent replied · 11 June 2024
Thank you for taking the time to leave us feedback, it’s greatly appreciated.
5/5
GoogleExceptional team and excellent support to clients!
Agent replied · 11 June 2024
Dear Milena, Thank you for taking the time to leave a 5 star Google review. Kind regards, Asma, Customer Relations Team
4/5
TrustpilotNicola sorted the problem with the…
Nicola sorted the problem with the cooker hood in my apartment quickly and efficiently corresponding with the contractor, tenant and myself.
Agent replied · 11 June 2024
Thank you for taking the time to leave us feedback, it’s greatly appreciated.
5/5
GoogleI had a great property purchase process with Juliet and Molly
Agent replied · 11 June 2024
Thank you for taking the time to leave us feedback, it’s greatly appreciated.
5/5
TrustpilotHelpful Property Manager
Mr Thomas Chan had been our property manager for around 1.5 years. He has been very helpful and resourceful in answering our enquiries. He has followed up on our enquiries promptly with a polite and patient attitude.
5/5
TrustpilotI connected with Stephen and Claudio
I connected with Stephen and Claudio. They helped me to set up everything for me in the new place and it was pretty smooth.
Agent replied · 11 June 2024
Thank you for taking the time to leave us feedback, it’s greatly appreciated.
5/5
TrustpilotI have been working with Melody…
I have been working with Melody Kassebaum and she is always informative and helpful. I have trust she will deliver for me.
Agent replied · 11 June 2024
Thank you for taking the time to leave us feedback, it’s greatly appreciated.
5/5
TrustpilotDimple Gopal is professional and…
Dimple Gopal is professional and communicative, she is always ready to help and solve problems quickly.
5/5
TrustpilotGreat experience with Faye Lewis
Great experience with Faye Lewis. She is consistently helpful, on top of things and prompt to deal with any issue I faced over the course of the 5 years I’ve been a tenant. Great working with her!
Agent replied · 11 June 2024
Hi Rana, thank you for your feedback! Heres to a further 5 years with LiFE!
5/5
TrustpilotProperty Management by Maham on behalf of Life Residential
I have been really impressed with the property manager Maham , who has been looking after my property . She has been really efficient and i rate her services 5 star.Life residential ensure you look after her .
4/5
TrustpilotVery well managed
The last tenants had left my flat in a very bad state and I needed to do quite a bit of refurbishment for the new tenants. Rosita managed this process very well, sending me quotes and getting the work done in a timely manner.
5/5
TrustpilotGood service continues
Pleased to be able to report that our agents, Life Residential, are still on top of matters during these turbulent times. Great service and support still available - plus a special mention for our property manager, Beki Watkins.
Agent replied · 11 June 2024
Hi Mr Ramadan and Miss Kelly, thank you for your feedback, it's very valuable to us during these tough times. We're sure Beki will be pleased to know she's doing a great job.
5/5
GoogleExcellent professional service from Maquel Thomas and her team in wrapping up the tenancy renewal efficiently and with minimum fuss. Thank you.
5/5
GoogleSeamless procedure with instant communication throughout
Agent replied · 11 June 2024
Dear Dev, Thank you for taking the time to leave a 5 star Google review. Kind regards, Katie, Customer Relations Team
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Questions about Life Residential London
Has Life Residential won any awards?
Yes. In The Trusted Agent 2026 awards: Life Residential, London won Trusted Agent.
