Trusted Agent profile · London

Life Residential London reviews

★★★★★ Excellent

1,613 reviews across 2 platforms

16 Royal Crest Avenue, London, E16 2TQ

Life Residential's office in London, at 16 Royal Crest Avenue, is rated 4.5 out of 5 across 1,613 reviews on two platforms, including 465 Google reviews rated 4.6. It won Trusted Agent in The Trusted Agent 2026 awards.

Google logo

4.6 / 5

465

Reviews on Google

This office

Trustpilot logo

1,148

Reviews on Trustpilot

Business-wide

Reviews may appear on more than one platform.

Awards

The Trusted Agent 2026 results for Life Residential, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

Reviews

Every review we hold for the London office, from every platform, shown as written. First names only.

5/5

Trustpilot

Very helpful and responsive to my…

Very helpful and responsive to my request.

Patrick · 24 May 2024

Agent replied · 11 June 2024

Dear Patrick, Thank you for leaving a 5* review. Kind regards, Katie, Customer Relations Team

5/5

Google

Although my relocation to London will not go ahead, I want to thank Life Residential Agent Fern ODwyer for her assistance and knowledge with my initial search. Thank you for settling my nerves and patiently answering my many questions. I hope you can help me to find an apartment one day in the future

Robert · 10 June 2023

5/5

Google

very good agent. He helped me to found a nice flat !

Thi · 10 February 2024

Agent replied · 11 June 2024

Dear Thi, Thank you for leaving a 5 star Google review. Kind regards, Katie, Customer Relations Team

5/5

Google

Deborah of licensing department is very efficient. Probably the most efficient from Life Residential that I know.

JOO · 13 October 2023

Agent replied · 11 June 2024

Thank you for taking the time to leave us feedback, it’s greatly appreciated.

5/5

Google

Used Life Residential for the letting and management of my flat. Really impressed and Colm was excellent. Highly recommendedPositiveResponsiveness, Quality, Professionalism

F · 24 August 2021

5/5

Trustpilot

Very good support from our senior property manager

Our senior property manager, Jack Piggott, was recently very responsive and organized everything very quickly when there was the suspicion of some structural issues.

NK · 28 March 2023

Agent replied · 11 June 2024

Thank you for taking the time to leave us feedback, it’s greatly appreciated.

5/5

Google

Really appreciate Colm helping us secure our new place. It was definitely business unusual in light of covid, but Colm helped us navigate the challenges successfully, and was great to work with. Fully recommend reaching out to him!

Ilhaam · 10 June 2021

Agent replied · 11 June 2024

Hi Ilhaam, thank you for your review. We're pleased Colm was able to help you navigate the challenges faced during this period!

5/5

Google

The entire process from viewing to final handover of keys was dealt in very professional way by Mr Ifrahim Farooqui. Very prompt in responding , giving very clear instruction. Administration work was also handled in very efficient way. Thanks for your help.

Naina · 10 June 2020

Agent replied · 11 June 2024

Hi Naina, thank you for your feedback on Ifrahim and the administration team. We're glad to hear that the process went smoothly; this is what our team always strive to do for our clients.

5/5

Google

Strongly recommend this agent as they provide quality services and quality properties across all needs and purposes. I was assisted by Jevon to find a new home and the entire process was made seamless by his expertise, knowledge and excellent customer service.

Adrian · 10 June 2020

Agent replied · 11 June 2024

Hi Adrian, thank you for your feedback and recommendation. We hope you enjoy your new home and will let Jevon know that you are pleased!

5/5

Google

kareem was so good and helpful <3

Thomas · 10 May 2024

Agent replied · 11 June 2024

Dear Thomas, Thank you for your review. We take on board all feedback and appreciate you taking the time to do so. Kind regards, Katie, Customer Relations Team

1/5

Trustpilot

Avoid like the Plague

Took 1 month to provide me with the fob for the building, and therefore could not use the amenities that I was paying for. Handed the flat over in complete disarray, nothing works, and now taking 1 month to deal with dampness and mould in the flat.

Diego · 22 November 2023

5/5

Trustpilot

Alisha was very helpful…

Alisha helped arrange for contractors to come and fix some things in the flat. She always kept me updated and was prompt to reply to my queries.

Maria · 9 December 2022

Agent replied · 11 June 2024

Thank you for your kind review! We’re pleased to hear you’re happy with the service provided.

5/5

Trustpilot

I had a good experience with this…

I had a good experience with this property management company, largely due to Claudio. He was professional and attentive, efficiently addressing my needs and questions. His approach made the process smoother and showed the company’s commitment to tenant and landlord satisfaction.

Alena · 28 March 2024

5/5

Trustpilot

Thomas is very prompt

Thomas is very prompt. He is quick in responding and getting the work done.

Anisha · 5 August 2022

1/5

Google

Can’t recommend at all! They won’t return your deposit. We’ve been asking for it since 3 months and they fail to reply and won’t give us any updates about it. If they do it’s just a generic answer that the responsible employee is on leave right now. 100% won’t rent with them again.

Luna · 10 June 2023

5/5

Trustpilot

Rosita in Life Residential was…

Rosita in Life Residential was extremely helpful and solved our issue within hours of us making her aware. We were really pleased and grateful for this service.

DMK · 26 November 2022

Agent replied · 11 June 2024

Thank you for your kind review. We’re pleased to hear you’re happy with the service provided.

5/5

Google

Kalidass Uvaraj is a brilliant residential agent flat manager. Very pro-active and responsive. Jeffrey C.

Jeffrey · 10 June 2022

5/5

Trustpilot

Highly appreciated!

Kalidass provides professional level of services to manage our apartment. He helped us a lot to solve our apartment repairing and inspection issue that really ease our effort to manage them. Highly appreciate and loads of thanks for his help!

Carlie · 9 April 2024

5/5

Trustpilot

Leaking Shower Tap Issue - Resolved

We had an issue with our shower tap, which was leaking. I called Sergi of the property management team, and he dealt with the issue accordingly. The contractor arrived on time and resolved the issue quickly. Thanks so much, Sergi.

Arturo · 17 October 2020

Agent replied · 11 June 2024

Hi Arturo, thank you for your feedback on Sergi!

1/5

Google

Terrible letting & sales Agents. I wouldn’t advise to select them. Beware!

Ralph · 11 January 2024

Agent replied · 11 June 2024

Thank you for your feedback. We're sorry you're unhappy with the service provided, this is not what we want at all. Please contact info@liferesidential.co.uk should you wish to discuss your issue further. Thank you.

4/5

Trustpilot

Inspection of Renting Flat

Ms. Nemeth has not only carried out her coordination work in property management consistently in high standards, but also showing herself a professional inspector when checking the renting flat condition within the agreed timeframe.Life Residential should be proud of having this superb staff!

Olivia · 28 January 2024

5/5

Trustpilot

Rebecca Cannon has been responsive and…

Rebecca Cannon has been responsive and helpful as the property manager for our apartment.

Aaron · 24 June 2022

5/5

Trustpilot

Shruti Shrungapure .…

Shruti Shrungapure has recently taken over my account. She is simply amazing at her job and i feel goes that extra mile to make sure i receive all the help i need. She is prompt and articulate, the best account manager i have had by far. Give this lady a HUGE pat on the back, she is a godsend.Many thanks. Pauline

Pauline · 3 August 2022

5/5

Trustpilot

melody has been very helpful in getting…

melody has been very helpful in getting new agreement done.she also provided me with future rental market information which helped me a lot in deciding.i really appreciate all the work she has done and hopefully will be doing in future.

Shailesh · 22 March 2024

Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.

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Questions about Life Residential London

Has Life Residential won any awards?

Yes. In The Trusted Agent 2026 awards: Life Residential, London won Trusted Agent.

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