5/5
Very helpful and responsive to my…
Very helpful and responsive to my request.
Agent replied · 11 June 2024
Dear Patrick, Thank you for leaving a 5* review. Kind regards, Katie, Customer Relations Team
Trusted Agent profile · London
★★★★★
1,613 reviews across 2 platforms
16 Royal Crest Avenue, London, E16 2TQ
Life Residential's office in London, at 16 Royal Crest Avenue, is rated 4.5 out of 5 across 1,613 reviews on two platforms, including 465 Google reviews rated 4.6. It won Trusted Agent in The Trusted Agent 2026 awards.
The Trusted Agent 2026 results for Life Residential, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the London office, from every platform, shown as written. First names only.
5/5
Very helpful and responsive to my…
Very helpful and responsive to my request.
Dear Patrick, Thank you for leaving a 5* review. Kind regards, Katie, Customer Relations Team
5/5
Although my relocation to London will not go ahead, I want to thank Life Residential Agent Fern ODwyer for her assistance and knowledge with my initial search. Thank you for settling my nerves and patiently answering my many questions. I hope you can help me to find an apartment one day in the future
5/5
very good agent. He helped me to found a nice flat !
Dear Thi, Thank you for leaving a 5 star Google review. Kind regards, Katie, Customer Relations Team
5/5
Deborah of licensing department is very efficient. Probably the most efficient from Life Residential that I know.
Thank you for taking the time to leave us feedback, it’s greatly appreciated.
5/5
Used Life Residential for the letting and management of my flat. Really impressed and Colm was excellent. Highly recommendedPositiveResponsiveness, Quality, Professionalism
5/5
Very good support from our senior property manager
Our senior property manager, Jack Piggott, was recently very responsive and organized everything very quickly when there was the suspicion of some structural issues.
Thank you for taking the time to leave us feedback, it’s greatly appreciated.
5/5
Really appreciate Colm helping us secure our new place. It was definitely business unusual in light of covid, but Colm helped us navigate the challenges successfully, and was great to work with. Fully recommend reaching out to him!
Hi Ilhaam, thank you for your review. We're pleased Colm was able to help you navigate the challenges faced during this period!
5/5
The entire process from viewing to final handover of keys was dealt in very professional way by Mr Ifrahim Farooqui. Very prompt in responding , giving very clear instruction. Administration work was also handled in very efficient way. Thanks for your help.
Hi Naina, thank you for your feedback on Ifrahim and the administration team. We're glad to hear that the process went smoothly; this is what our team always strive to do for our clients.
5/5
Strongly recommend this agent as they provide quality services and quality properties across all needs and purposes. I was assisted by Jevon to find a new home and the entire process was made seamless by his expertise, knowledge and excellent customer service.
Hi Adrian, thank you for your feedback and recommendation. We hope you enjoy your new home and will let Jevon know that you are pleased!
5/5
kareem was so good and helpful <3
Dear Thomas, Thank you for your review. We take on board all feedback and appreciate you taking the time to do so. Kind regards, Katie, Customer Relations Team
1/5
Avoid like the Plague
Took 1 month to provide me with the fob for the building, and therefore could not use the amenities that I was paying for. Handed the flat over in complete disarray, nothing works, and now taking 1 month to deal with dampness and mould in the flat.
5/5
Alisha was very helpful…
Alisha helped arrange for contractors to come and fix some things in the flat. She always kept me updated and was prompt to reply to my queries.
Thank you for your kind review! We’re pleased to hear you’re happy with the service provided.
5/5
I had a good experience with this…
I had a good experience with this property management company, largely due to Claudio. He was professional and attentive, efficiently addressing my needs and questions. His approach made the process smoother and showed the company’s commitment to tenant and landlord satisfaction.
5/5
Thomas is very prompt
Thomas is very prompt. He is quick in responding and getting the work done.
1/5
Can’t recommend at all! They won’t return your deposit. We’ve been asking for it since 3 months and they fail to reply and won’t give us any updates about it. If they do it’s just a generic answer that the responsible employee is on leave right now. 100% won’t rent with them again.
5/5
Rosita in Life Residential was…
Rosita in Life Residential was extremely helpful and solved our issue within hours of us making her aware. We were really pleased and grateful for this service.
Thank you for your kind review. We’re pleased to hear you’re happy with the service provided.
5/5
Kalidass Uvaraj is a brilliant residential agent flat manager. Very pro-active and responsive. Jeffrey C.
5/5
Highly appreciated!
Kalidass provides professional level of services to manage our apartment. He helped us a lot to solve our apartment repairing and inspection issue that really ease our effort to manage them. Highly appreciate and loads of thanks for his help!
5/5
Leaking Shower Tap Issue - Resolved
We had an issue with our shower tap, which was leaking. I called Sergi of the property management team, and he dealt with the issue accordingly. The contractor arrived on time and resolved the issue quickly. Thanks so much, Sergi.
Hi Arturo, thank you for your feedback on Sergi!
1/5
Terrible letting & sales Agents. I wouldn’t advise to select them. Beware!
Thank you for your feedback. We're sorry you're unhappy with the service provided, this is not what we want at all. Please contact info@liferesidential.co.uk should you wish to discuss your issue further. Thank you.
4/5
Inspection of Renting Flat
Ms. Nemeth has not only carried out her coordination work in property management consistently in high standards, but also showing herself a professional inspector when checking the renting flat condition within the agreed timeframe.Life Residential should be proud of having this superb staff!
5/5
Rebecca Cannon has been responsive and…
Rebecca Cannon has been responsive and helpful as the property manager for our apartment.
5/5
Shruti Shrungapure .…
Shruti Shrungapure has recently taken over my account. She is simply amazing at her job and i feel goes that extra mile to make sure i receive all the help i need. She is prompt and articulate, the best account manager i have had by far. Give this lady a HUGE pat on the back, she is a godsend.Many thanks. Pauline
5/5
melody has been very helpful in getting…
melody has been very helpful in getting new agreement done.she also provided me with future rental market information which helped me a lot in deciding.i really appreciate all the work she has done and hopefully will be doing in future.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Yes. In The Trusted Agent 2026 awards: Life Residential, London won Trusted Agent.