Every review we hold for the London office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotThe renewal process was made very easy …
The renewal process was made very easy with the help of the renewals team who followed up with the tenant, kept me informed and sorted all of the paperwork. I was really pleased with the excellent service I received and it was a relief not to have to worry about it all. Thank you.
Natascha · 11 May 2017
Agent replied · 11 June 2024
Thank you for your feedback Natascha ven den Bergh. We are so pleased that our renewals team made the process easy for you - that's just what we want! We are glad we managed to take the stress off of you too. Thanks again for your comments - we really appreciate your time 😊
★★★★★ 5/5
TrustpilotGood estate agent
Good estate agent, the property managers were all very helpful!
Ng · 20 July 2024
Agent replied · 24 August 2024
Thank you for leaving a 5* review. Kind regards, Katie, Customer Relations Team
★★★★★ 5/5
TrustpilotTimely response to the issues
A quick and appropriate response after an issue was reported. Thank you so much Darcey Nicholls (property manager ).
Neethu · 13 October 2022
★★★★★ 4/5
TrustpilotWas poor but now a great service
Was really disappointed with our first property manager Thomas, but now we have the loveliest property manager Leilani who is very efficient and communicative. She is very competent at her job and has gone above and beyond to ensure issues are resolved in a timely manner and with the sound solutions.
Caledonia · 17 January 2024
★★★★★ 5/5
TrustpilotGood at finding good tenants quickly
We let out a good number of flats through Life and have just been taken safely through a period of multiple renewals with no significant voids - these guys are great at finding good tenants quickly and keeping us well informed at every stage of the process. Generally excellent service on sales/management side.
TMGM · 24 October 2017
Agent replied · 11 June 2024
Hi Thomas, it's great to hear that you would rate our service as excellent. We're glad we have been able to help you find good tenants for your properties and always keep you in the loop. Thanks very much for your feedback, we really appreciate it 😊
★★★★★ 5/5
TrustpilotEverything was well
Everything was well, neatly and quickly
Сергей · 6 November 2023
★★★★★ 5/5
TrustpilotGood service
I communicated with Nick from life residential throughout my tenancy at canary wharf. From the very start, he was very professional and swift to answer any query/problem. In multiple occasions he solved some problems with my minimal involvement. I wish him & life residential all the best.
Tariqul · 5 April 2024
★★★★★ 5/5
TrustpilotPooja Pandya - great agent!
Pooja helped through our contract renewal process, she was so quick in liaising with the landlords and coming back to us and generally made the process so smooth. Definitely the best agent we have worked with!
Neenu · 11 October 2024
★★★★★ 5/5
TrustpilotLauren gets it done
In these challenging times Lauren did an excellent job in renewing our rental agreement with our existing tenant. This was handled with her usual efficiency and professionalism in respect of both parties. There's never any need to chase Lauren she keeps you on the ball.
Michael · 10 March 2021
Agent replied · 11 June 2024
Hi, thank you so much for your feedback!
★★★★★ 5/5
TrustpilotAbby Gooptu in the Renewal Department got me everything I wanted and more.
Renewal of the rental contract with my tenant was seamless. Abby explained the position, I approved a rise in the rent and she got me more than I asked. Can’t ask for more than that!
Chris · 22 October 2024
★★★★★ 5/5
TrustpilotThanks to Lorrell Fowlin
Getting the deposit refund involves lots of communication and paperwork but Lorrell did follow up and monitor the whole process closely. She did a good job in helping me to go through the process, million thanks!
Sonia · 4 October 2024
★★★★★ 5/5
TrustpilotKind, responsive, helpful
I’ve been in contact with multiple people from the company, with the main one being Claudio. I’ve been renting for a few months now and they have been nothing but extremely kind, responsive and useful. They always respond within the day and it’s very easy to reach them and work with them.
Chill · 6 December 2023
★★★★★ 5/5
GoogleI highly recommend Life Residential and would have no hesitation in using them again. To Daniel and to Molly many thanks.
Costas · 12 November 2023
Agent replied · 11 June 2024
Thank you for your kind review! We’re pleased to hear you’re happy with the service provided.
★★★★★ 4/5
TrustpilotGreat client care
I've had the pleasure to work mostly with Nick from LR. He did a fantastic job at making sure the flat was taken care of, and my requests were looked after by the right teams. The support was prompt, whether it was from him, or the teams called in to provide the right support. On top of that, he was a great link between myself and the landlord!
Elie · 20 July 2022
★★★★★ 4/5
TrustpilotFast response, helpful staff
Generally very fast response, helpful advice and pretty quick to get issues sorted. Always polite and professional and usually get a response on the same day of issues being raised.
George · 24 February 2023
Agent replied · 11 June 2024
Hi, many thanks for leaving us feedback. We’re pleased to hear you’re happy with the service provided by the LiFE team.
★★★★★ 1/5
GoogleVery unprofessional and not responding to any requests
Sharlote · 24 July 2024
Agent replied · 23 August 2024
Dear Sharlote, I am sorry to read your 1* review comments. I have passed them to our Area Director as we are keen to discuss this further with you and will be in contact. Kind regards, Negin, Customer Relations Team
★★★★★ 5/5
TrustpilotSzilvia Nemeth
Szilvia Nemeth, our property manager has been handling the tenancy of our apartment for the last couple of years or so. She is professional, timely in her communication and handles various issues relating to the tenancy with efficiency and speed. We are very pleased with her professional performance.
Voon · 6 February 2020
Agent replied · 11 June 2024
Hi Voon Kar, thank you for your review on Szilvia and the service she provides managing your apartment. We're pleased to hear that you are satisfied with her performance and we hope that you continue to enjoy letting and having your property managed by LiFE.
★★★★★ 5/5
GoogleScott from Life Residential has been very helpful throughout the house hunting process! Highly recommended.
Rishabh · 11 March 2024
Agent replied · 11 June 2024
Dear Rishabh, Thank you for your review. We take on board all feedback and appreciate you taking the time to do so. Kind regards, Katie, Customer Relations Team.
★★★★★ 5/5
TrustpilotEfficient renewal experience
Efficient renewal experience. Thanks for Abby's help.
Qiuhan · 5 August 2024
Agent replied · 24 August 2024
Dear Qiunhan, Thank you for leaving a 5* review. Kind regards, Katie, Customer Relations Team
★★★★★ 5/5
TrustpilotJack Piggot feedback
Communication with Jack was easy and fuss free. The process was quick. I would happily work with Jack again.
Trinh · 1 August 2022
★★★★★ 5/5
TrustpilotClaudio is always professional
Claudio is always professional, helpful and responsive. He does his best to find a suitable solution to any problem.
J · 28 July 2022
★★★★★ 5/5
TrustpilotGreat experience with Life Residential
Great experience with Life Residential. I've recently been dealing with Claudio D.T and he has been great. Super quick to respond and very helpful when needed. Great stuff :)
A-Bou · 3 March 2023
Agent replied · 11 June 2024
Thank you for your kind review! We’re pleased to hear you’re happy with the service provided.
★★★★★ 5/5
TrustpilotVery helpful early renewal experience…
Very helpful early renewal experience with Abby from Renewal Department!
Stephen · 4 June 2024
Agent replied · 11 June 2024
Dear Stephen, Thank you for leaving a 5* review. Kind regards, Katie, Customer Relations Team
★★★★★ 5/5
TrustpilotRental renewal
Over the last few weeks, I have been guided by Ms Ilinca Loanovici on the prevailing rental rates at County Hall, and successfully finalised the renewal with existing tenants.I would like to express my appreciation to Ms Ilinca plus give her credit for guiding me accordingly.
Colin · 18 March 2024
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
