Every review we hold for the London office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotI had a very good experience with Sarah …
I had a very good experience with Sarah Legister who is my property manager. I had a problem that needed sorting which involved ordering new parts and making sure a door was secure. She acted very quickly and efficiently and really took the stress away for me so I was very happy! A big thank you.
Natascha · 28 July 2017
Agent replied · 11 June 2024
Hi Natascha, thank you for your feedback. We're pleased to hear that you have had a good experience with us and that Sarah managed to act quickly to help you secure your door. We're glad she took your stress away - that's our aim! You're very welcome, thanks again 😊
★★★★★ 5/5
TrustpilotFast and professional
Jack helped us renew the tenancy agreement. We were very happy to deal with him and appreciated his professional approach. Everything went smoothly.
Marc · 13 August 2022
★★★★★ 5/5
TrustpilotWhen I contact the Kalidass
When I contact the Kalidass，he quickly helped me solve the problem. He is really kind to call and help me to solve issures when I did not check my email. Thanks again:).Xiao
Xxx · 16 April 2023
Agent replied · 11 June 2024
Thank you for your feedback! We are pleased to hear you’re happy with the service provided by our team.
★★★★★ 5/5
TrustpilotVery helpful property manager
Ilinca was very helpful after I move out in the process of communicating with landlord, with very fast response as well, strongly recommend!
Qiaqia · 3 August 2022
★★★★★ 5/5
TrustpilotThe renew process went smoothly
The renew process went smoothly. thank you for your service Abby
Gornphop · 3 August 2024
Agent replied · 24 August 2024
Thank you for taking the time to leave a wonderful 5* review. Abby will be thrilled to read your kind comments. Kind regards, Asma, Customer Relations Team
★★★★★ 5/5
GoogleReally helpful & prompt responses. Daemon went out of his way to help us get our heating issue resolved promptly - greatly appreciated :)
Sabrina · 10 June 2022
★★★★★ 5/5
TrustpilotProperty Manager review
Mandii Aujeley dealt swiftly and efficiently with a flooding problem at one of our properties. She kept us updated throughout and resolved all issues (and there were many!) in a calm professional manner.
Pauline · 5 March 2023
Agent replied · 11 June 2024
Thank you for taking the time to leave us feedback, it’s greatly appreciated.
★★★★★ 5/5
TrustpilotSupport we get to reach to landlord
The response time, the intend, transparency, communication style, result were all good from Claudio and the team. Thanks for your support and help
Alper · 20 July 2022
★★★★★ 5/5
TrustpilotAlways prompt responses
Always prompt responses Good professional service Carry out instructions in timely manner Certainly would recommend
Mohan · 16 May 2024
Agent replied · 11 June 2024
Dear Mohan, Thank you for taking the time to leave a 5* review. Kind regards, Katie, Customer Relations Team
★★★★★ 5/5
TrustpilotAbby from tenancy renewal department is…
Abby from tenancy renewal department is really responsive and helpful.
Laura · 12 August 2024
Agent replied · 24 August 2024
Dear Laura, Thank you for your lovely words and for leaving a 5* review. Kind regards, Negin, Customer Relations Team
★★★★★ 5/5
Trustpilothigh standard service
Inna and Cliff have been very helpful and always willing to explain and find more details if there is question in my mind. I feel them and life residential trusty worthy and would like to recommend them and the company to all my friends and families if there is a need.
EmZ · 21 February 2020
Agent replied · 11 June 2024
Hi there, thank you for your feedback on Inna and Cliff - two excellent members of staff. We're really pleased to hear that you feel like you can trust us - this should be the way with agents although is not always the case. We want the best for our clients and are glad to hear that you have experienced a good service. All the best!
★★★★★ 5/5
GoogleWould just like to say thank you to our property manager, Brogan Dawes on her excellent service. We addressed to her that something was not working in the apartment and within 2 days our problem was solved and all fixed. Thank you for your prompt service Brogan. Would highly recommend.
Michael · 10 June 2020
Agent replied · 11 June 2024
Hi Michael, great to hear that Brogan is doing a great job. Thank you for your feedback.
★★★★★ 4/5
TrustpilotVery good experience
Very good experience, handles queries efficiently and keeps me updated with regards to the tenancy. The only reason I give 4 stars is that it would have been better if I was contacted about how the tenants were getting on after they moved in, rather than myself having to chase for this info.
Mat · 2 March 2019
Agent replied · 11 June 2024
Hi Mat, thank you for your feedback. We shall take on your suggestions, many thanks.
★★★★★ 5/5
TrustpilotExcellent service in the renewal of a…
Excellent service by Life and Abby Goopta in the renewal of my tenancy agreement
Nigel · 31 May 2024
Agent replied · 11 June 2024
Dear Nigel, Thank you for leaving a 5* review.We look forward to seeing you again in one of our offices. Kind regards, Katie, Customer Relations Team
★★★★★ 5/5
GoogleReally appreciate the help of Scott, Juliet and Kamile! They are so nice, professional and responsive! Thanks to their help, I found the satisfying flat🥰 …
Qianyue · 13 September 2023
Agent replied · 11 June 2024
Thank you for your feedback! We are pleased to hear you’re happy with the service provided by our team.
★★★★★ 5/5
Trustpilot5 starts to Abby Gooptu
5 starts to Abby Gooptu, she has been very kind and helpful
Sonia · 3 July 2024
Agent replied · 24 August 2024
Dear Sonia, Thank you for your lovely words and for leaving a 5* review. Kind regards, Negin, Customer Relations Team
★★★★★ 5/5
GoogleScott and Jonathan had one week to sort us out and they nailed it. Couldn't recommend them enough!
Primal · 11 March 2024
Agent replied · 11 June 2024
Dear Primal, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely 5 star review. Kind regards, Katie, Customer Relations Team.
★★★★★ 4/5
GoogleGreat service,quick and efficient.We were able to find a flat very quickly with the help of Scott Borg.
Davina · 11 March 2024
Agent replied · 11 June 2024
Dear Davina, Thank you for taking the time to leave a Google review. Kind regards, Katie, Customer Relations Team
★★★★★ 2/5
TrustpilotDisappointing
The student rental flat had repairs required and it took some months for these to be attended to. At the end of the contract despite a very very thorough clean involving an army of friends and family, the company insisted on taking money out of deposits held to pay for a totally unnecessary professional deep clean.
Maria · 26 October 2023
★★★★★ 5/5
TrustpilotAbby did a great job
Abby did a great job - very responsive
Tom · 6 September 2024
Agent replied · 22 October 2024
Dear Tom, Thank you for taking the time to leave a lovely review regarding Abby. Kind regards, Katie, Customer Relations Team
★★★★★ 5/5
TrustpilotI have used Life Residential to Find a…
I have used Life Residential to Find a flat to rent, Their service is highly recommended, They take care of everything. Personal experience with Claudio my Flat manager, He is very helpful and quick responder as well. He always tries to find a way to help and he doesn’t mind sending tutorials if I have a problem with any of the devices.I would give Life Residential and Claudio 5 stars.
AhmedJamesElGeel · 29 July 2022
★★★★★ 5/5
GoogleOur experience with life residential is very good. Excellent support and smooth processing of end of the tenency by Katie L (property manager).
K · 12 November 2023
Agent replied · 11 June 2024
Hi, many thanks for leaving us feedback. We’re pleased to hear you’re happy with the service provided by the LiFE team.
★★★★★ 1/5
GoogleAvoid at all costs. They will be attentive during the sales process but as soon as you sign on the dotted line you are bottom of the queue. They do not respond to queries or fix issues in the property despite having promised to do so. At the end of tenancy, they run a racket with a cleaning company to extort an inflated amount for cleaning and steaming from your deposit.
J · 10 June 2022
★★★★★ 5/5
TrustpilotWashing machine issue
Had a draining issue with the washing machine.Rosita Kausiute helped us greatly in finding a quick and efficient solution to this problem. Her responsiveness was great, as well as her detailed answers.
Sava · 3 March 2023
Agent replied · 11 June 2024
Thank you for your feedback! We are pleased to hear you’re happy with the service provided by our team.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
