Trusted Agent profile · London
★★★★★
1,611 reviews across 2 platforms
16 Royal Crest Avenue, London, E16 2TQ
Life Residential's office in London, at 16 Royal Crest Avenue, is rated 4.5 out of 5 across 1,611 reviews on two platforms, including 465 Google reviews rated 4.6. It won Trusted Agent in The Trusted Agent 2026 awards.
The Trusted Agent 2026 results for Life Residential, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the London office, from every platform, shown as written. First names only.
5/5
TrustpilotGreat Property Manager
I would recommend the services of Eleanor Fever at LIFE if you have a property that needs management in London. She is very responsive to my communications and proactive in dealing with any issues.
Hi Russell, thank you for your lovely review! We're so happy that Ellie has made such a good impression on you - thanks for letting us know! Have a lovely evening 😃
5/5
TrustpilotExcellent service
Excellent service - Abby from the Renewal Department got us the exact deal we wanted. Highly recommend!
5/5
TrustpilotAbby from the renewal department
Abby from the renewal department was very efficient, being quick with replies and clear in the explanation of the renewal terms. Made the renewal process very smooth. Thanks again
5/5
TrustpilotA pleasure to deal with
As a renter, my experience with my property manager Shruti from LIFE Residential has been great so far. She's been professional, reactive and attentive to my requests. She has been also diligent in warning me proactively about mishaps with the building's management, and she's helped make arrangements when necessary.
3/5
TrustpilotOn the whole good service
We have had many staff deal with our issues and this causes problems.Property Managers seem transient but if you Email the issue to the Business Development Manager it always dealt with so can't complain
Dear Susheela, thank you very much for taking time to let us know how we're doing - your feedback is greatly appreciated. We are very sorry to hear you don't find our Property Management team entirely helpful. One of our Property Management Senior Team Leaders would be happy to give you a call next week and discuss specific issues with yourself. In the meantime, please do let us know if there's anything we can help you with.
5/5
TrustpilotMelody did a great job
Melody did a great job, she balances the requirements of both parties really well and was attentive and timely with her responses to me throughout the process. Well done!
5/5
TrustpilotVery responsive and helpful
Very responsive and helpful. Make you feel very comfortable in your home
Thank you for your kind review! We’re pleased to hear you’re happy with the service provided.
5/5
TrustpilotLots of really good communication and…
Lots of really good communication and clarity from Alisha François
Hi, many thanks for leaving us feedback. We’re pleased to hear you’re happy with the service provided by the LiFE team.
5/5
TrustpilotCristina
Cristina, was really helpful and specially in a new set up like Stage Apartments, she literally saved me so much anxiety and stress. Thanks a lot for your help.
5/5
TrustpilotRenewal Consultant
I had the opportunity to liaise with Chris Mitsatsos from Life Residential as a Renewal Consultant and was extremely helpful and kind during the process. He kept us very informed of all the steps, pricing and provided fantastic support over the renewal. A pleasure to liaise with him!
5/5
TrustpilotEverything has arranged seamlessly and…
Everything has arranged seamlessly and very professionally by Abby (Gooptu) in extended tenancy of the apartment at 62 Moore House London E14 9NL and would like to send my thanks and appreciation in return Many thanks
5/5
TrustpilotProfessional Agent and Consultant
The agent is really professional and considerate. Their consultant, Kareem Mitchell helps us to rent a ideal apartment but also he is patient in the progress of referencing. Besides, the property is great, with excellent facilities and convenient location. I think it is a great experience with life residential.
5/5
TrustpilotClaudia for property in East India London
Claudia became our property manager earlier in 2022. She helped us a lot during our tenancy extensions and coordinating with landlord in that period. It wasa pleasant experience to see her be on top of all the changes from our end and managing that very professionally.
5/5
TrustpilotVery impressed with Hayleys…
Very impressed with Hayleys responsiveness and professionalism. Super service; highly recommend
Thank you for taking the time to leave us feedback, it’s greatly appreciated.
5/5
Trustpilotproperty manager was very helpful
I have had a very easy time settling into the property. The property manager at my property, Claudio De Tommaso, was incredibly helpful before, during, and after the move in process, always answering my questions promptly via email and providing support to help me settle into the flat.
5/5
TrustpilotAnca (Property Manager) of LIFE …
Anca (Property Manager) of LIFE Residential has been very supportive and communicative in managing and resolving issues with my flat, negotiating both with contractors and the tenants. I would recommend her unreservedly.
Hi Miguel, thanks for taking the time to let us know how we've done. It's great that you've found Anca to be supportive and a good negotiator between yourself and contractors and tenants. It's lovely to hear that you would recommend her - thanks very much for letting us know.
5/5
TrustpilotRenewal tenant agreement
Ms Amrita of tenant agreement team not only good work for proposal market rental rate but also complete the process in efficient way. Thank you. TH LAU
5/5
TrustpilotWell looked after
We feel very well looked after by Claudio at Life Residential. He has been quick and proactive to respond to queries and issues, and is extremely personable.
5/5
TrustpilotCaring & helpful Property Manager
Leo, our property manager was very helpful in guiding us through our end of tenancy. He was always readily available via email to reassure and answer any queries.
5/5
TrustpilotHad great communication with Marcus Yu
Had great communication with Marcus Yu, after struggling to get any responses.Once he took over the case everything was resolved smoothly.A great professional and great example of how to assist tenants.
5/5
TrustpilotAbby from renewal department was…
Abby from renewal department was brilliant, efficient and great to work with! Closed the renewal at a better rate and guided us through the process. Thank you 👍🏻
5/5
TrustpilotEfficient service
A big thank you to my property manager Esmee, for her help in making my move in smooth and resolving other issues in a timely and efficient manner!
5/5
TrustpilotIt is a great time with whole team
It is a great time with whole team. Good response and better service.
Thank you for your feedback! We are pleased to hear you’re happy with the service provided by our team.
5/5
TrustpilotAmazing!
Matt Herring and Chanelle Pierre from LiFE Residential were amazing! They made renting super easy with their quick responses and friendly attitude. Definitely recommend them!
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Yes. In The Trusted Agent 2026 awards: Life Residential, London won Trusted Agent.
