4/5
TrustpilotGreat stay
Darcey was my property manager and she was very nice and helpful. The property was lovely.
Trusted Agent profile · London
Life Residential London reviews
★★★★★
1,628 reviews across 2 platforms
16 Royal Crest Avenue, London, E16 2TQ
Life Residential's office in London, at 16 Royal Crest Avenue, is rated 4.5 out of 5 across 1,628 reviews on two platforms, including 479 Google reviews rated 4.6. It won Trusted Agent in The Trusted Agent 2026 awards.
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Awards
The Trusted Agent 2026 results for Life Residential, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Reviews
Every review we hold for the London office, from every platform, shown as written. First names only.
Trustpilot5/5
GoogleA big thank you to Fern who was brilliant all the way during the viewing and renting process and very helpful with everything
5/5
TrustpilotFor the services from Jack Piggott
Jack had always been ready to help us during our stay in the past 6 months. He is friendly and highly responsive, and also an efficient connector between the landlord and renter. You can always count on him when you need help.
Agent replied · 11 June 2024
Hi, many thanks for leaving us feedback. We’re pleased to hear you’re happy with the service provided by the LiFE team.
5/5
GoogleVery professional team. I’m glad to let them take care of my property. Manager Fern did It excellent! The apartment rent out very fast. Highly recommended.
Agent replied · 11 June 2024
Dear Miro, Thank you for your review. We take on board all feedback and appreciate you taking the time to do so. Kind regards, Negin, Customer Relations Team
1/5
Trustpilotirresponsible managers who ignored all calls and emails
Refused to produce the check out report a month after the checkout date. Been ignoring my emails so I called my property manager today in the morning she said she was going to email me yesterday and promised to email me today. Heard nothing so called her again in the afternoon for a confirmation email during the call to leave an evidence on what she said. She made an excused that she is in the middle of something and will send me a confirmation email in 10 or 20 mins after this call. Two hours later now they have gone home and I received nothing still.
5/5
GoogleConor from Life Royal Canary has provided a lot of help in choosing the house, getting the complicated cross country check done, and all the whole process. His colleague Najib also helped me a lot on who process promptly and patiently. Very happy with the experience
5/5
TrustpilotAbby Gooptu made the renewing the…
Abby Gooptu made the renewing the contract with our tenants very smooth and easy, great communication!
5/5
TrustpilotA very efficient tenancy renewal with…
A very efficient tenancy renewal with help of Pooja. Thank you for all the smooth work done.
Agent replied · 22 October 2024
Dear YC Cheng, Thank you for taking the time to leave a lovely review regarding Pooja. Kind regards, Katie
5/5
TrustpilotThanks Katie
Katie has always been always and quick to respond to our queries and any issues we faced in the property.
Agent replied · 24 August 2024
Dear Okakunle, Thank you for leaving a wonderful 5* review. Kind regards, Katie, Customer Relations Team
5/5
TrustpilotExceptional Service
Chanelle Pierre provided exceptional service! Thanks to her, I smoothly renewed my leasing contract for 24 months. Highly recommend her for her professionalism and efficiency!
Agent replied · 11 June 2024
Dear Sakhey, Thank you for leaving a wonderful 5* review. Kind regards, Katie, Customer Relations Team
1/5
TrustpilotThey refused to refund back my holding…
They refused to refund back my holding deposit. No agreement explain if we fail to secure the property we will not get our money back.
Agent replied · 11 June 2024
Dear Fyza, I am sorry to read your 1* review. I am unable to locate you on our database. If you could provide us with more information at customerrelations@liferesidential.co.uk. I can look into this further for you. Kind regards, Katie, Customer Relations Team
5/5
TrustpilotAmirita was very efficient…
Amrita was very efficient in sorting out the rental contract.
5/5
TrustpilotGame Changer
We just got Claudio as or new property manager and after literally 30 days w/o a proper solution to specific issues he managed to change the game in 5 days. i remember I was in Spain when he first called me to discuss about the washing machine and he said he would be coordinating everything via email. This was Wed. after e-3 emails.. boom! On moday we got a new state of art washing machine. We wish we had Claudio working on our property since day one. Exception job! we have spoken to 6 people already before he takes ownership of our property.
5/5
TrustpilotTenancy Renewal
Ms Chanelle Pierre handled the renewal of our tenancy efficiently and expeditiously. The process was very smooth and she was very clear and responsive.
Agent replied · 11 June 2024
Dear Karen, Thank you for taking the time to leave a wonderful 5* review. Chanelle will be thrilled to read your kind comments. Kind regards, Katie, Customer Relations Team
5/5
TrustpilotEveryone is so responsive and helpful.
Everyone is so responsive and helpful.We’ve had Katie as our property manager, who always attended to our queries in a timely manner.
Agent replied · 24 August 2024
Dear Yani, Thank you for leaving a wonderful 5 star review. Kind regards, Asma, Customer Relations Team
5/5
TrustpilotInstant and helpful reply from staff
𝐌𝐢𝐬𝐬 𝐁𝐫𝐨𝐨𝐤𝐞 𝐍𝐢𝐜𝐤𝐥𝐞𝐬𝐬 can reply my enquiry instantly and get me all useful information that I wanted.
Agent replied · 22 October 2024
Thank you for your review. Our teams work really hard to make sure they offer a 5* customer service and we are delighted that you have taken the trouble to confirm this is the case. Kind regards, Katie
5/5
GoogleNajib, our agent was super professional and also very friendly, knew all the answers and overall was a great help showing us around our new home. Thank you so much!
5/5
TrustpilotProperty Manager - Emily
Our property manager Emily is amazing!Every time we have any issues with the property She always makes sure that it's fixed immediately and always checks if we are happy with the results.
1/5
GoogleEnquired about a 1 bed for 1,800£ pcm and they said is 2,000£ pcm and they put accidentally, but didn’t change the advert also just wasting people’s time
Agent replied · 11 June 2024
Dear Mihai, I am concerned to read your comments but am unable to identify you on our database. Please do contact me directly with further details and we will then look into this for you. Kind regards, Negin, Customer Relations Team
5/5
TrustpilotIlinca Ioanovici Made the experience…
Ilinca Ioanovici Made the experience really well . She Handled my end of tenancy in an professional manner and was able to attend to any issues from both the landlord and my side . Her customer service was amazing !
Agent replied · 11 June 2024
Thank you for taking the time to leave us feedback, it’s greatly appreciated
1/5
TrustpilotAvoid
I'm going to keep my review factual given that we're currently contesting the end of contract charges imposed by this company. Our initial experience of Life Residential was good, during the sales process they were particularly attentive, speedy and helpful. The online system that supported the loading and signing documentation etc was also good. However, in my experience there is a clear divide between the service you receive once you have signed the contract.- Amrit, Kalidass and Lauren took over 272 days to resolve their share of an unpaid bill, which was left by the previous tenants. As a consequence this bill was eventually sent a debt recovery company. We escalated this to Lauren (Team Manager), who's lack of response and ownership was particularly disappointing. - We were told a quick turnaround was responsible for them not completing basic maintenance prior to us moving in, however they failed to arrange or complete this maintenance during the 365 days that we were the flat. The only thing they were able to do was to replace the fire alarm, this took them 37 days. I can only speculate on how long the previous tenants waited for these repairs. - On moving out of the flat, they deducted over £850 from our deposit, which we are now contesting. This includes the replacement of a lightbulb costed at £120.00. - Getting the uncontested share of our deposit back also proved difficult, we received the uncontested deposit 36 days after moving out. As a result of our in-contract/end of tenancy experience, I cannot recommend this company to anyone.
5/5
TrustpilotI had problems with a door and window.I…
I had problems with a door and window.I contacted Rosita and received an immediate response.Regular contact was made to keep me informed as to the progress.The issue was resolved very quickly.I find Rosita very efficient and pleasant to deal with,well done!
Agent replied · 11 June 2024
Thank you for your kind review! We’re pleased to hear you’re happy with the service provided.
5/5
TrustpilotSpecifc Property Manager review
Lorretta our new property manager has been extremely helpful with any queries and issues, most notably working promptly with the landlord to get our broken fridge replaced. She responds quickly to any asks and has made every effort to keep us updated on proceedings
Agent replied · 11 June 2024
Thank you for your kind review. We’re pleased to hear you’re happy with the service provided.
5/5
TrustpilotKalidass was really helpful and…
Kalidass was really helpful and explained everything in detail
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Questions about Life Residential London
Has Life Residential won any awards?
Yes. Life Residential won Trusted Agent in The Trusted Agent 2026 awards.
