5/5
TrustpilotThank you Yasmin
I had the pleasure of dealing with Yasmin Islam, She was kind, polite and extremely attentive and provided me with a quick service and sorted a maintenance issue with ease. Thank you Yasmin!
Trusted Agent profile Β· London
Life Residential London reviews
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1,629 reviews across 2 platforms
16 Royal Crest Avenue, London, E16 2TQ
Life Residential's office in London, at 16 Royal Crest Avenue, is rated 4.5 out of 5 across 1,629 reviews on two platforms, including 479 Google reviews rated 4.6. It won Trusted Agent in The Trusted Agent 2026 awards.
Reviews
Every review we hold for the London office, from every platform, shown as written. First names only.
Trustpilot5/5
TrustpilotVery satisfied with my property manager Ashleigh
I recently got Ashleigh as my property manager and she has been nothing but helpful, quick and helpful responses. I had a property checkup today as requested by my landlord and she gave good insight and was reasonable when it came to assessing the state of the property. I could tell she genuinly cares about her clients and wants the best for both the tenant and the landlord.
4/5
TrustpilotSpot on inspection
Very impressed with Rebecca's annual inspection of my flat and the photos taken. She also satisfactorily arranged replacement heaters when they were needed although the @fixflo system the company uses confuses me.
Agent replied Β· 24 August 2024
Dear Nigel, Thank you for your lovely words and for leaving a 5* review. Kind regards, Katie, Customer Relations Team
5/5
GoogleHonestly, I canβt express how good and efficient Life were with me. Specially Fern, she moved swiftly from the moment I showed interest for the property, responded to every question I had in a timely manner and even throughout the weekend. 10/10.
Agent replied Β· 11 June 2024
Thank you for taking the time to leave us feedback, itβs greatly appreciated.
5/5
GoogleWe visited our first flat in London with Fern and then went through the process. The entire process was smooth. She was very kind and responded to our queries in a short time. I hope you can find your flat with Fern.
Agent replied Β· 11 June 2024
Thank you for taking the time to leave us feedback, itβs greatly appreciated.
5/5
TrustpilotEfficient negotiator .
Geri Georgieva is a very efficient and polite negotiator .We are extremely satisfied with the service received by us.
Agent replied Β· 11 June 2024
Dear Chaand & Meenakshi, thank you very much for your kind review. Yes, Geri is one of a kind, isn't she? :) We're glad your satisfied with our service and we'll aim to continue exceeding your expectations.
5/5
TrustpilotCristina Luntraru has been our point ofβ¦
Cristina Luntraru has been our point of contact from pre-completion right through to completion and the successful letting out of our apartment. We have found her and the entire Life Residential team to be highly professional, competent and simply excellent. Thank you!
5/5
TrustpilotGreat communication and fast responseβ¦
Great communication and fast response to my queries, the full property management service is very convenient and hassle free, would recommend 100%
Agent replied Β· 24 August 2024
Dear Bob, Thank you for your lovely words and for leaving a 5* review. Kind regards, Negin, Customer Relations Team
5/5
TrustpilotKalidass was efficient
Kalidass was efficient, communicated well and got the job done. What more could you ask.
Agent replied Β· 11 June 2024
Hi Allan, thank you for your feedback - we're glad to hear that Kalidass got the job done efficiently!
5/5
TrustpilotAbby was extremely helpful andβ¦
Abby was extremely helpful and efficient in helping to renew the tenancy agreement for my flat.
5/5
TrustpilotContract Renewal
We have been dealing with Life Residential for a number of years and havenβt experienced any problems. We have just completed our renewal which was handled by Abby for the renewalβs department. She made the whole process smooth and pleasant, conducting herself in a professional manner and negotiating on our behalf. Renewals can be very stressful but she helped us out throughout the process.
5/5
GoogleI highly recommend (Scott Borg) to anyone in search of a rental property. His dedication and customer service is commendable π Thank you for all the support and help. β¦
Agent replied Β· 11 June 2024
Dear Prerana, Thank you for taking the time to leave a 5 star Google review. Kind regards, Negin, Customer Relations Team
5/5
TrustpilotProperty Management Review - from landlord
Happy with the service from LiFE Residential. Special thanks to Kareena who is my property manager.
5/5
TrustpilotMiss Mai
Mr Kalidass Uvaraj is very friendly. He helped me a lot in solving my issues very positively and efficiently.
5/5
TrustpilotGreat out-of-hours service
Kalidass Uvaraj literally saved my day. I have a power cut in my flat around 11pm in the evening, with the flight planned in the morning. With the help from Kalidass I have managed to reset the power and resolve the issue. The service was very fast, polite and professional, regardless of the fact that it was almost midnight. Very happy with the experience overall.
Agent replied Β· 11 June 2024
Hi Stas & Olga, thanks for your feedback. We're pleased super Kalidass saved the day/night!
5/5
TrustpilotAbby Gooptu helped with the renewalβ¦
Abby Gooptu helped with the renewal process. Eveything went really well. Thank you
1/5
TrustpilotSuch a rubbish company
Such a rubbish company. Reported water leak since we moved in from March. Now its June and no action taken at all.Reply lying that a senior manager are contacting us to fix the issue but actually no one contacting at all.
Agent replied Β· 11 June 2024
Weβre sorry to hear that you have an outstanding maintenance issue at your property. I understand one of our Senior Property Managers has already been in touch and will be updating you on the progress. Unfortunately some repairs are out of our hands but we are doing our best to get this resolved for you as soon as possible.
5/5
TrustpilotSzilvia Nemeth
Szilvia Nemeth has been very professional and helpful in renew my my tenancy.
Agent replied Β· 24 August 2024
Hi W H Tan, thank you for your feedback on Szilvia.
5/5
GoogleThomas was brilliant. He resolved all our issues at the property very responsibly. The sofa was replaced with in 2 days. Kudos!! Thank you Thomas.
5/5
GoogleOne of the best letting agency I ever found in London. Super professional and precise, Daemon made our letting process run smoothly and helped us with any issues or question we had. 100 % recommend!PositiveProfessionalism
5/5
GoogleI can't fault the team at LiFE Residential. Their service was reliable, fast & efficient. Would recommend them to anybody looking for a smooth tenancy process. Thanks Daemon & Joley for all your hard work!
5/5
TrustpilotRosita has been tremendous help asβ¦
Rosita has been tremendous help as property manager and responded to any queries, issues or doubts that I ever encounter with, promptly and professionally with proper and timely follow ups until my queries are resolved. She has been amazing throughout my tenancy.
3/5
TrustpilotLauren is very professional andβ¦
Lauren is very professional and helpful. She is very efficient and responds to my emails very quickly.
Agent replied Β· 11 June 2024
Dear Patrick, man thanks for your kind feedback! We're glad to help. :)
1/5
TrustpilotAWFUL COMPANY. Lazy and greedy staff who do not care at all about tenants.
My partner moved into his apartment last year. Since his move in date the oven has not worked, which was mentioned at the very start. His lease ends in 2 weeks and they STILL have not repaired the oven. It hasn't worked for his entire tenancy... I mean really shocking stuff.Furthermore, both bathrooms have leaks that have not been repaired, the sink broke and numerous lightbulbs do not work. These issues were alerted to Darcey Nicholls (most useless and awful property manager) months ago and several are still yet to be resolved.We went to Darcey Nicholls first, who spent months wasting our time and efforts (completely and utterly useless and at this point I think she knows she's taking advantage of people). She then after months told us to tell everything to her manager Melody, who has yet to respond to any complaints. Now we have some random woman named Becca also asking us to repeat all of our issues AGAIN. So disrespectful considering we both spent so much time preparing all evidence clearly and sending it all MONTHS AGO (if not at the very start of the tenancy!!!!)I mean these people are truly lazy, cruel and greedy and this is the worst agency I have ever experienced. We have asked for compensation, now to 3 different team members. We can tell they are trying to waste our time until we give up, but it's not happening. What a horrid company.Darcey Nicholls you are a nasty piece of work.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Awards
The Trusted Agent 2026 results for Life Residential, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Want a trusted local agent to help?
Tell us what you need and we'll put you in touch. Life Residential hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near London.
Questions about Life Residential London
Has Life Residential won any awards?
Yes. Life Residential won Trusted Agent in The Trusted Agent 2026 awards.
