Trusted Agent profile · London
★★★★★
1,628 reviews across 2 platforms
16 Royal Crest Avenue, London, E16 2TQ
Life Residential's office in London, at 16 Royal Crest Avenue, is rated 4.5 out of 5 across 1,628 reviews on two platforms, including 479 Google reviews rated 4.6. It won Trusted Agent in The Trusted Agent 2026 awards.
Every review we hold for the London office, from every platform, shown as written. First names only.
5/5
TrustpilotIlinca has been extremely helpful and…
Ilinca has been extremely helpful and supportive with all of my requests and concerns. She was highly competent and assisted with urgent matters very quickly. I really appreciate the great work! Thank you!
5/5
TrustpilotSzilvia Nemeth is an excellent property…
Szilvia Nemeth is an excellent property manager.She is prompt, diligent and very helpful.Thank youSzilivia
5/5
TrustpilotReally pleasant!
We had a recent property inspection conducted by Szilvia Nemeth, which was a really pleasant experience. Szilvia noted any concerns that we had. She was warm and accommodating, while meticulously recording the details. She made sure that the inspection was completed as quickly as possible, and tried to minimise any interruption to my day, as I was also working from home. Thank you.
5/5
TrustpilotAbby | Renewal dept | Life Residential…
Abby Gooptu's from renewals department experienced assistance made our renewal process seamless.Thank you Abby :)
5/5
TrustpilotHad a great experience
Had a great experience looking for a property to rent with LiFE residential, more specifically with Guerschom. He was very quick to share of available properties and to arrange viewings - once we kickstarted the process for making an offer, he was very approachable and understanding when we changed our mind on conditions or when we asked clarifying questions. Thanks a lot, and keep it up!
1/5
TrustpilotTerrible Agency
Terrible Agency ! Stay Away at all costs! I have encountered two major problems;1) October 2021, we realized the heating unit is not working. Although I explicitly pointed out that I have a 1 year old son at home they were very late in sorting the problem and it took more than 2 months to solve it 2) They influenced the landlord to increase the rent by %40 and did not leave me an option to leave. Upon our check out, although the apartment was deep cleaned they stated that they will deduct a cleaning fee of £340 (which is currently in dispute)3) Finally, its been 3 weeks for my deposit to be returned back to me These people are late with responses, do not have empathy and leaves very taste. Never again
5/5
TrustpilotHelpful Property Manager - Shruti
I have been renting a property from Life residential for last 3 years. And during that time my property manager kept changing every 3-4 months without any information and resulting in delays in fixing maintenance issues. But recently Shruti Shrungarpure took over as property manager of the property i am living in. And since that day onwards she has been really proactive and clear in terms on getting the maintenance issues fixed. She also got my extension done due my personal circumstances despite the notice period served by the owner.
5/5
GoogleReally appreciate the thorough help from Kamile and Jahz for swiftly arranging and getting through a tenancy deal in just a couple days before moving in.
Dear Bhawin, Thank you for your review. We take on board all feedback and appreciate you taking the time to do so. Kind regards, Katie, Customer Relations Team
5/5
GoogleKamile helped us look at some properties to let. She was very helpful during our search, suggesting properties, promptly replying and scheduling viewings. Thanks a lot!!
Dear Daksh, We really appreciate you having taken the time to post this review. It makes it all the more worthwhile to the team when their service has been acknowledged. I wish you all the best and please do not hesitate to contact us should you require our services moving forward. Kind regards, Katie, Customer Relations Team
5/5
TrustpilotFive stars for the building manager Rosita
I've been suffering from flickering light issues since the moment I moved in. Ironically, my original property manager said after move in the bulb responsibility falls on to tenant even though it is clearly stated on the contract, additional section the bulbs should be replaced before move in. The problem hasn't been solve after 1 week. And when I tried to negotiate with them again received the message they are gonna to be out for around a week.Then I used online chat to complain and the customer service agent send my case to Rosita Kausiute, who took my problems seriously. She figured out and solve the light problem within half a week. During all correspondence she's so polite, caring and professional. She arranged the contractors as soon as possible and followed up for every step. I feel lucky to have her handle my problems.This 5 stars rate is just for Rosita, I'd really like to give 0 for the original property manager who did a terrible job and made me feel offensive.PS: If you have some maintenance problems urgently and are willing to pay the cost (not the appliance), here's the number for life residential maintenance team02086094644Very friendly and professional contractors.
5/5
GoogleEthan was incredibly helpful and supportive through every step of the way. Highly recommend them and especially Ethan for his professionalism and friendly approach.
1/5
TrustpilotNo urgency or duty of care whatsoever
We’ve had a broken washing machine for 2 weeks and there is absolutely no urgency on getting this fixed. There are 3 of us in the flat and our washing has obviously piled up. There’s been no offer of any alternative options such a laundrette claims and the agency couldn’t care less about our situation, plus our contact has gone on annual leave and we’ve had no hand over and just been left to wait until they return. This gives us no confidence in this agency if we had an emergency and we would absolutely not recommend.
5/5
TrustpilotSham has been very helpful with our…
Sham has been very helpful with our renewals, she is efficient and follows up. thank you
Hi Marcelle, thanks for taking the time to leave us a review!
4/5
TrustpilotHelpful and very responsive!
Ilinca was very helpful in our negotiation for the renewal. She helped us to get the better deal for both parties and was very responsive to make sure everything was done on time :)
5/5
Trustpilot“ This review is specifically for…
“ This review is specifically for Shruti Shrungarpure’s handling of the tenant deposit release process. She was very clear in her communication and raised valid questions/concerns. She effectively communicated our concerns raised with the claims that the landlord made and managed the whole process very effectively. However, I think she is an exception than a norm especially when it comes to Life Residential who I think are out to fork out the maximum from tenants and do not really care in general about the tenants”
4/5
TrustpilotProperty Manager - life residential
Hi Shruti Thanks for your service and I really appreciate your support and difference which you bring while being my property manager . I must say for my property I had issues which were outstanding for more than a year and there were multiple property managers joining the company and leaving and no one was able to resolve it. With you joining the company recently and I can confidently say within a short span of time you were able to resolve all the issues. I want to say thank you again for your service and I really appreciate you have a great communication and negotiation skills which will help you to succeed in the near future .Good luck and wish you success in your life and career RegardsAsim
5/5
TrustpilotNick Martin was excellent
Nick Martin was excellent as an agent for the renting out of my flat in Greenwich. Responsive, efficient got everything done extremely well. Very happy to have had him helping me with everything.
5/5
TrustpilotAbi's support
Abi has been a great support during our renewal process she was helpful, patient and provide details and information on a accurate and timely manner Abi, many thanks for your great service
5/5
GoogleAlways very supportive and active communication. We contacted Paige for our recent issue, she quickly investigated and helped us after cooperating with the landlord. Overall a good experience from them.
5/5
TrustpilotJonathon (Life residential)
Firstly I would like to say thank you to Life Residential for my recent move.Jonathon, was really helpful from the on-set(viewing) and continued to be responsive and polite during the application process right to the point in which the tenancy was signed over.Top top service🤝
Hi, many thanks for leaving us feedback. We’re pleased to hear you’re happy with the service provided by the LiFE team.
5/5
TrustpilotRenewal department
Abby from the renewal department was very helpful and prompt in renewing my tenancy. She made it happen promptly and to a high standard
Dear Zhaniya, Thank you for leaving a 5* review.We look forward to seeing you again in one of our offices. Kind regards, Katie, Customer Relations Team
5/5
Trustpilotcontract renewal
From my perspective as Landlord Abby made the whole process seamless and very easy.
5/5
TrustpilotContract Renewal
Pleae note that my comment relates specifically to the service offered by Abby Goptu for the renewal of the contract
Dear Anita, Thank you for leaving a 5* review. Kind regards, Negin, Customer Relations Team
5/5
TrustpilotKareena was quick on helping to resolve…
Kareena was quick on helping to resolve the issue with wrong billing dates. Thanks!
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
The Trusted Agent 2026 results for Life Residential, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Tell us what you need and we'll put you in touch. Life Residential hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near London.
Yes. Life Residential won Trusted Agent in The Trusted Agent 2026 awards.
