Every review we hold for the London office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotLife Residential Andreia Mariano
Life Residential has managed our properties for five years. We are extremely happy with our property manager Andreia Mariano, who is outstanding. She always informs us quickly when there is a problem and resolves every issue to our complete satisfaction. As well as being very efficient, she is easy to talk to.In these trying times she continues to be available and is as reliable as ever.
Pauline · 13 April 2020
Agent replied · 11 June 2024
Hi Pauline, thank you for your review. It is fantastic to hear how good a job Andreia is doing, even during unprecedented times like this. Thank you
★★★★★ 5/5
TrustpilotHayley was really helpful in resolving…
Hayley was really helpful in resolving all my issues this afternoon . I found her very pleasant and understanding of my requirements.Thank you.
Rashmi · 20 November 2023
★★★★★ 5/5
TrustpilotRE: Rent Renewal - Review
Very pleased with the service given by Abby , from Renewal Dept ! Really appreciated your advice, and your assistance in sorting out the rent renewal on our behalf, and so promptly ! With your guidance & help, we were able to lock the renewal period for nearly two years and been able to achieve the figure we wanted ! Thank you again !
Vina · 17 April 2024
★★★★★ 5/5
TrustpilotAbby Gooptu proactive and efficient
Abby Gooptu was proactive, efficient and thoroughly professional as she negotiated and arranged renewal with our tenant. Thank you Abby!
Nicola · 23 January 2024
★★★★★ 5/5
GoogleLeonardo made the transition smooth and easy in a tough market, he gave good guidance and was it was easy to talk to him/ ask questions about the process.
Gift · 10 June 2023
★★★★★ 5/5
GoogleWe dealt with Fern when moving flat, would not have a bad word to say about her or Life residential, she made the whole process seamless. Would highly recommend.
Jack · 10 June 2023
★★★★★ 5/5
GoogleThanks to LiFE Residential and to Fern for supporting us with our recent moving. Right from the start, the whole team were attentive and communicated well throughout the process. I would definitely recommend this company for house search needs. Reliable and professional, thank you, Fern
Ravi · 10 June 2023
Agent replied · 11 June 2024
Hi, many thanks for leaving us feedback. We’re pleased to hear you’re happy with the service provided by the LiFE team.
★★★★★ 5/5
TrustpilotDealing with Riley B as part of our end…
Dealing with Riley B as part of our end of tenancy proceedings was incredibly easy. She was a great help, and always quick on the comms.
Matthew · 1 August 2024
Agent replied · 24 August 2024
Dear Matthew, Thank you for taking the time to leave a wonderful 5* review. Riley will be thrilled to read your kind comments. Kind regards, Katie, Customer Relations Team
★★★★★ 5/5
TrustpilotTenancy Renewal
Tenancy Renewal - Abby Gooptu facilitated our tenancy renewal for an additional year in a smooth and efficient manner within a few days. Appreciate the professionalism and good communication.
Miguel · 8 June 2024
Agent replied · 11 June 2024
Dear Miguel, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely 5 star review. Kind regards, Asma, Customer Relations Team
★★★★★ 1/5
TrustpilotVery cruel and inhumane Agent
Very cruel and inhumane staff. They spend 90% of my rent paying their charges and leave me with nothing to pay my mortgage. I just withdrew 2 flats from them At the back of the envelope 06/04/22 to 05/04/2023Invoices from Life Residential - #7,721.65Fees # 2,790.00Mortgage ~ # 9,800.00Additional Service Charge ~ #2500.00
Mr · 21 October 2024
★★★★★ 1/5
TrustpilotAbsolutely appaling the way this agency…
Absolutely appaling the way this agency deals with tenants who have moved out and are waiting for their deposit to be released. Expect to wait over 12 weeks to get your deposit back. Their inability to conduct transparent communications between the tenant and landlord is abhorrent. Expect having to repeat yourself and send the same email over and over again. Also expect them to ignore your emails and not return your calls.
Maria · 9 October 2023
★★★★★ 5/5
TrustpilotEfficient renewals process
Abby in the Renewal Department handled our renewal process quickly, professionally, and efficiently. We appreciated her prompt responses and communication with the Landlord.
Tom · 13 September 2024
Agent replied · 22 October 2024
Dear Tom, Thank you for the 5* Review and for taking the time to share your feedback. Our priority is to offer the best service for our customers and we are glad we have met that. Kind regards, Katie
★★★★★ 5/5
TrustpilotA very positive experience
Our Property Manager, Lauren Turner, has been extremely attentive and responsive to any queries we have. We very much appreciate working with them.
Stonehage · 13 September 2024
Agent replied · 22 October 2024
Thank you for your review. Our teams work really hard to make sure they offer a 5* customer service and we are delighted that you have taken the trouble to confirm this is the case. Kind regards, Katie
★★★★★ 5/5
TrustpilotReally professional and helpful
Overall great experience! Thanks to Abby from the Renewal Department, my partner and I could quickly and easily renew our tenancy contract for another year.
Dimi · 12 September 2023
★★★★★ 5/5
TrustpilotEmma is a superstar
Emma is a superstar. As is Cliff. Easy to work with and supportive team.
Nick · 4 March 2021
Agent replied · 11 June 2024
Hi, thank you so much for your invaluable feedback!
★★★★★ 5/5
TrustpilotMassive Thanks to Shruti Shrungarpure from Life Residential
I had been facing this chilling read issues since 2021. Others did help me however one of the property manager Shruti Shrungarpure from Life Residential has gone out her way to help and fix the issue. I'm really grateful to Life Residential and Shruti Shrungarpure for such a great support.
Jaydip · 9 December 2022
Agent replied · 11 June 2024
Thank you for your kind review! We’re pleased to hear you’re happy with the service provided.
★★★★★ 5/5
TrustpilotAbby - Renewal Department
Abby was very thorough and responsible throughout the rental agreement renewal. Thanks for your help!
Landlord · 22 April 2024
★★★★★ 5/5
TrustpilotSmooth renewal process
Special mention to Ms. Amrita Rathod, she made our rent renewal process very smooth and stress free. She patiently understood our requirement, suggested options and helped complete the renewal process.
Chinmayy · 11 May 2024
Agent replied · 11 June 2024
Dear Chinmayy, Thank you for taking the time to leave a lovely review regarding Amrita. Kind regards, Katie, Customer Relations Team
★★★★★ 1/5
TrustpilotUnprofessional
When we moved in the apartment we had several issues with the washing machine, bed, chairs, toilet, floor tiles, fire alarm etc. Almost three months now half of the issues are still unsolved. Since we moved in, our agent and property manager no longer work with the agency. But the funniest part is that the landlady inspected the property and said she was aware of these issues long time ago (all were listed in check-in list), paid the money and nothing has been repaired/replaced?!? She is almost in the same position as we are. But, we have to pay the full rent. We have no words for this agency, which was respectful back days! Never again!
Eli · 7 February 2023
★★★★★ 5/5
GoogleI had a great experience with Life Residential. They made every step of the tenancy process smooth and quick. Daemon was very nice and friendly, he is quick to answer questions and resolve issues. They are very helpful.
Maggie · 10 June 2022
★★★★★ 5/5
TrustpilotStraightforward and hassle free
Straightforward and hassle free. Abby was prompt, courteous and was able to work out a good renewal option for my wife and I. Splendid job!
Kunark · 30 August 2023
★★★★★ 5/5
TrustpilotTenancy Renewal
I have had excellent service from Dimple Gopal. She kept me updated with the renewal process throughout.There was an issue with the tenant references and she showed utmost professionalism in dealing with the situation.I highly recommend her.
Arif · 21 July 2022
★★★★★ 5/5
GoogleHad a great site visit with Colm, informative about the development and very professional. Thanks Colm.
Krishna · 10 June 2020
Agent replied · 11 June 2024
Hi Krishna, it's great to hear you had a positive experience with Colm. Thank you for your feedback.
★★★★★ 5/5
TrustpilotAbby of the Renewal Department in LiFe…
Abby of the Renewal Department in LiFe Residential was exceptional in handling the tenancy renewal. She was very professional, courteous, prompt and very responsive. Abby did a great job!
Ned · 16 May 2024
Agent replied · 11 June 2024
Dear Ned, Thank you for taking the time to leave a lovely review regarding Abby. Kind regards, Katie, Customer Relations Team
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
