Every review we hold for the London office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotI had an excellent experience with Life…
I had an excellent experience with Life Residential's tenancy agent. From the moment I inquired about a property to the day I moved in, their service was great. The agents are professional, responsive, and ensure a smooth transition for you. Any questions or concerns I had were addressed promptly, making the whole process stress-free. I highly recommend Life Residential to anyone in search of a reliable and customer-focused tenancy agent. Their dedication to client satisfaction truly sets them apart.
Rishita · 4 September 2023
★★★★★ 5/5
TrustpilotAbby Gooptu
Abby Gooptu recently helped with the contract renewal for one of our properties. She was extremely professionally competent and helpful and made the whole process a breeze. Thank you, Abby!
Grahame · 21 August 2024
Agent replied · 24 August 2024
Dear Grahame, Thank you for your lovely words and for leaving a 5* review. Kind regards, Negin, Customer Relations Team
★★★★★ 5/5
TrustpilotA credit to the company
If it was not for Kalidass I would have gone elsewhere (another agent). For once there is a point of contact who is reliable in the promptness of response, AND in reliable in still being with the Company !!. Previously the Agent seemed to keep on changing and were not great communicators. He is a credit to the company
Sdf · 23 July 2022
Agent replied · 24 August 2024
Thank you for taking the time to leave a wonderful 5* review. Amrita will be thrilled to read your kind comments. Kind regards, Katie, Customer Relations Team
★★★★★ 5/5
TrustpilotGreat work from Abbey
Great work from Abbey. Very prompt and professional. Got the desired result in the renewal of my tenancy. Thank you Abbey.
Erhan · 13 April 2024
★★★★★ 5/5
TrustpilotFantastic after care treatment…
Fantastic after care treatment especially from Emma ODonoghue with tax supporting documents for annual returns as a buy to let investor. I was very happy with life service throughout my landlord years!
Kiran · 12 September 2025
★★★★★ 5/5
TrustpilotRosita is super helpful and incredibly…
Rosita is super helpful and incredibly responsive - she arranged a repair for me recently and it was super smooth sailing.
Rawan · 10 April 2024
★★★★★ 5/5
TrustpilotLife Residential Office, Drayton Park
Stephen Hobbs and the Life team at Drayton Park made the change of tenant process as smooth as any I have known. Good work done by all.
Alan · 27 June 2017
Agent replied · 11 June 2024
Hi Alan, thank you for your feedback. We're so pleased that Stephen and the North London team have made changing the tenant process as easy as possible for you. Thanks for letting us know! We really appreciate your feedback, thanks again 😊
★★★★★ 5/5
TrustpilotGood And Fast Service
The replies from Abby Gooptu were quick and answered all of my questions I had regarding my renewal of contract.
Winston · 22 April 2024
★★★★★ 5/5
TrustpilotOlyvia Saunders has been my property…
Olyvia Saunders has been my property manager for a few months, she is responsive and professional. As a new investor for UK property, i have little knowledge on how it operate and now i got to know more from her. Definitely recommending her as your property manager.
Martin · 15 November 2021
★★★★★ 5/5
GoogleI had a wonderful experience with Life Residential. They were really helpful throughout the process of renting my first apartment. Special thanks to Fern who supported us throughout and ensured everything went smoothly.
Jawad · 10 June 2023
★★★★★ 5/5
TrustpilotIn the main I’ve been really happy with …
In the main I’ve been really happy with the service offered by Life Residential. A particular mention of Sam who is a super star. My only negative feedback was an occasion where I had e-mailed Alex with feedback on the state of play in our flat, and some days later received a call from James asking me about all the matters that had already been addressed in my mail.Aside from that, 5 star service
Val · 13 November 2017
Agent replied · 24 August 2024
Dear Val, thank you very much for taking your time to let us know how we're doing. What a compliment for Sam - he's going to be very pleased to hear from you. Our apologies for the miscommunication between James and Alex, we'll take this into consideration. Please, do not hesitate to let us know if there's anything else we can assist with.
★★★★★ 5/5
TrustpilotVery helpful property manager
Katie is my property manager and is extremely helpful. She is very responsive when I have any requests for changes needed in the apartment.
Ash · 22 January 2024
★★★★★ 5/5
TrustpilotTenancy Agreement Renewal
Jessica from Life Residential assisted us with renegotiation and renewal of our tenancy agreement and was a pleasure to work with.
Adam · 19 December 2025
★★★★★ 5/5
TrustpilotI can't speak highly enough about our…
I can't speak highly enough about our tenancy with LiFE Residential, all thanks to the exceptional services provided by our wonderful property manager, Cristina Luntraru. Throughout our time with LiFE, Cristina has consistently gone above and beyond to ensure our experience has been nothing short of exceptional.
Julia · 29 July 2023
Agent replied · 11 June 2024
Thank you for your kind review! We’re pleased to hear you’re happy with the service provided.
★★★★★ 4/5
TrustpilotI’ve recently renewed my flat’s tenancy…
I’ve recently renewed my flat’s tenancy agreement through Life Residential, with Abby Gooptu as the agent. The service was satisfactory, though there were moments of uncertainty that left me with mixed feelings overall.
S · 4 June 2024
Agent replied · 11 June 2024
Dear S Kapoor, Thank you for leaving a review.We look forward to seeing you again in one of our offices. Kind regards, Katie, Customer Relations Team
★★★★★ 5/5
TrustpilotMo has been very helpful
Mo has been very helpful in shwing us the flat and answering our qustions. Also has been keep us up to date with progress.
L · 15 February 2019
Agent replied · 11 June 2024
Hi there, great to hear that you are happy with our service.
★★★★★ 5/5
TrustpilotExcellent and professional services…
Excellent and professional services throughout. Regular updates on key landlord and property issues. Special thanks to Szilvia Aslihan for her great support and follow-up!
Aaron · 17 January 2019
Agent replied · 11 June 2024
Hi Aaron, thanks for providing us with great feedback!
★★★★★ 5/5
TrustpilotClaudio - a delight to work with
I reached out to the team yesterday regarding replacing old furniture in my flat. Claudio De Tommaso responded within the hour that he had initiated a solution, followed through on the matter within a few hours and confirmed with a phone call. I was delightfully surprised to be met with such a pleasant and prompt interaction. In my interactions with Claudio, he is always prompt and professional to work with - a great help.
Maggie · 21 November 2023
★★★★★ 5/5
TrustpilotTenancy Inspection
Claudio was prompt and he did the inspection in the quickest possible time. He was very friendly and accommodating. Five star service !
Arturo · 25 January 2024
★★★★★ 4/5
TrustpilotMs Abby Gooptu of the Renewal Dept has…
Ms Abby Gooptu of the Renewal Dept has been very efficient and helpful in assisting the renewal of the tenancy agreement for 56 Waterside. Ms Eliza WM Chiu (owner)
Eliza · 2 September 2023
★★★★★ 5/5
GoogleHad a good encounter with Conor. He was really helpful with my flat hunting, always providing information and responding in a timely manner.
ZH · 3 November 2024
Agent replied · 10 November 2024
We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely 5 star review. Kind regards, katie
★★★★★ 5/5
TrustpilotRecently extended my lease through LIFE…
Recently extended my lease through LIFE Residential and Abby in the Renewal Department. Easy and succinct communication through Abby with the Landlord, nothing was lost-in-translation and any issue/query was dealt with quickly.
Luke · 2 June 2024
Agent replied · 11 June 2024
Dear Luke, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Katie, Customer Relations Team
★★★★★ 5/5
TrustpilotThank you, Kalidass Uvaraj
Kalidass Uvaraj is very helpful and efficient in resolving my issues. He is a highly reliable property manager. Great to have him managing my property.
Gloria · 23 November 2023
★★★★★ 5/5
GoogleHad a wonderful and unforgettable experience this week with a very polite and knowledgeable members of staff named Brian. Made the whole experience for and my partner so easy. God bless him :)
Maxwell · 10 May 2024
Agent replied · 11 June 2024
Dear Maxwell, Thank you for taking the time to leave such a wonderful review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Sarah, Customer Relations Team
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
