Trusted Agent profile · London
★★★★★
1,629 reviews across 2 platforms
16 Royal Crest Avenue, London, E16 2TQ
Life Residential's office in London, at 16 Royal Crest Avenue, is rated 4.5 out of 5 across 1,629 reviews on two platforms, including 479 Google reviews rated 4.6. It won Trusted Agent in The Trusted Agent 2026 awards.
Every review we hold for the London office, from every platform, shown as written. First names only.
5/5
TrustpilotExcellent property manager
My Property Manager was fantastic I’ve lived at this address for 5 years and had a lot of Property Managers Miss Shrungarpure is by far the best property manager I’ve had so professionalAnd sorted the issue in a timely manner By far the best Property manager at life Residental
5/5
TrustpilotGreat
Mr Jack Piggott was my property manager and was very helpful. He was also very fast at responding to my emails and always tried to help. The only downside was that I had to repair half of all the lights when I first rented the flat.
5/5
TrustpilotShruti excellent service
Shruti is a very flexible agent and happy to help her tenants
Hi, many thanks for leaving us feedback. We’re pleased to hear you’re happy with the service provided by the LiFE team.
5/5
GoogleWorking with Ifrahim and Meghan was great - they made the whole process simple and easy. They were efficient and kept me updated throughout the whole time. I would highly recommend these guys when you make your next move.
5/5
TrustpilotRental renewal agreement
Dimple is excellent for following and updating all information step by step for renewal the contract.She provides all information I requestedI am very happy with the service.
5/5
TrustpilotSupportive Hayley
My property manager Hayley was very accommodative and supportive for the time I have lived in rented premises. Following Russian aggression in Ukraine, she helped liaise with the landlord to amend my tenancy agreement, so my mother could come to the UK and stay with me at this tough time.
5/5
TrustpilotLife Residential is excellent
Life Residential is an excellent property management and letting company which puts customers first. Under their efficient management, my property managed to be tenanted at minimal downtime. Everything was carried out smoothly.
Mr Heng, thank you very much for taking your time to let us know how we're doing. It is good to hear your property was rented out to a reliable tenant with a minimum void period. Please, do not hesitate to contact us if we can be of any further assistance.
1/5
TrustpilotTerrible management
I paid all of their management and letting fees when I rented the flat from them for two years. Who the hell knows what the letting and management fees are used for? for them to take comfortable, warm seats in the office. I had complained to them about the tenant using the living room as a place to live and sleep. This could harm the couch. They hadn't taken any action in that regard. I quickly replaced the agent when the previous tenant moved out, he stole kitchen and bathroom storage units and damaged the sofa. I attempted to get this from my tenant deposit, but I was only given a £180 instead. The agent is unwilling to accept accountability. i even paid over £200 for inventory check in and check out report. that was worthless.The agent is pulling back, deciding not to pursue this further. I would advise against using a Life Residential agent, terrible letting and sales Agent!!!
2/5
TrustpilotWorst experience in the hands of a letting agent
Had a superb move-in experience made possible by Matt and even left a 5-star Google review. The problem started when it was time to move out. They sent a cleaning fee which was the highest quote I received, but their conditions were quite harsh. Basically, if you used another cleaning service, they would not allow you back into the property once you handed over the keys, and if they had any concerns after inspecting the property, you won't be allowed to re-enter the property to address it and they will have to charge you to clean it. I opted for their cleaning service and when I got my deposit back, it was charged an extra fee for cleaning the furniture in the house. I wrote back and highlighted the moving out email where they said they would handle all cleanings, there was no mention of extra charges and they ignored it completely, saying it was the Landlord that sent the deduction, meanwhile I did not have a cleaning arrangement nor ever interacted with the landlord throughout my stay. The second issue I was charged for was missing items, they had sent a mail that a checkout inventory would be done but no one came until I had moved out. Only for me to be charged for missing utensils and other items that I had left in the property. I challenged this and reminded them that the failure to do the moving out inventory was on their part as I was around all through and no one came but again I was bullied and told there was nothing that could be done, that the landlord had said some items were missing and I had to pay for them.Lastly, during the last days of my tenancy, people kept coming for inspection and a LR agent would take them around, at the end of the week when my partner came back, she noticed that her favorite perfume which she just got was missing. I informed LR of this and nothing was done about it either.Overall, my move-in experience was easy and great as well as my stay but the move-out experience was the worst experience, LR did not care one bit and took as much money as they wanted from my deposit and nothing I said ever go looked into, just generic replies of there is nothing I can do from the facility manager
5/5
TrustpilotKalidass Uvaraj
Kalidass Uvaraj is really quick. responsive and great to deal with. Would recommend!
Thank you for your feedback! We are pleased to hear you’re happy with the service provided by our team.
3/5
TrustpilotExperience depends on property manager.
Our old property manager Kalidass used to take weeks to respond for maintenance issues and some issues have been left unresolved. The new property manager Emma was absolutely delightful. She worked very hard to resolve our issues and without her we’d still be stuck at square 1.
5/5
GoogleOur agent Raidah was very helpful from the first viewing until the move in date. Always came back quickly on Whatsapp on any urgent matters I had.
Hi Marco, thank you for your feedback on Raidah - we're really glad she could be of assistance during the whole process.
5/5
TrustpilotIlinca is super-responsive to any…
Ilinca is super-responsive to any request and makes my life very easy. The team have found me a new tenant very quickly and efficiently and avoided any vacant period.
1/5
GoogleHad the apartment fully cleaned on move out, even paid cleaners to make sure everything is spotless however missed spot on top of the door frame. They ended up trying to charge us £300 odd to wipe the door frames. Know your right, deposit is protected, worth disputing. Scam behaviour.
Thank you for your feedback. We're sorry you're unhappy with the service provided, this is not what we want at all. Please contact info@liferesidential.co.uk should you wish to discuss your issue further. Thank you.
3/5
TrustpilotWater leak into my property
I have not had need of much contact with Life Residential who manage my rental apartment in Riverdale House, Lewisham. However, there has recently been an incident whereby works conducted above my property caused a water leak into the property. I found it difficult to extract details of what exactly had happened from the Property Manager. I had to repeatedly ask what/where/when/why and was not getting any proper answers. This was frustrating, needless and a demand on my time when all I was asking for was a concise, accurate and factual report of the incident. This has caused me to seriously consider the professionalism of LR and whether i really want them to continue managing my property going forward.
Dear Mr & Mrs Burnell, thank you very much for taking your time to let us know how we're doing. We are very sorry to hear that your apartment at Riverdale House was damaged due to the water leak in above property and we're even more sorry to hear that you feel like your property manager has not provided you enough information about the incident. Please accept our sincere apologies for this and let us ensure you that we'll try our best to be more concise with our responses to yourself. In the mean time, please do let us know if there's any additional information or help with your property you require.
5/5
TrustpilotWell done Jack
In my opinion, Jack is a very helpful and efficient professional.He helped me to renew my tenancy agreement by providing appropriate information as well as sorting out the paperwork in a timely manner.He has a clear and efficient communication style which saves time when it comes to processes like renewing agreements.Thank you Jack
5/5
TrustpilotLife Residential - Landlord services
Rosita at Life Residential has always provided an excellent service for my rental property. Rosita is always quick to reply to any queries with solutions and helpful answers.
5/5
TrustpilotReally great company to rent from!
Really great company to rent from. Quick responses to all queries, and Nick Martin was great during the renewal process - really quick, friendly, and easy.Thanks!
1/5
TrustpilotI have never been so revolted by the…
I have never been so revolted by the poor treatment of an real estate agency than I have with life.1 week ago, I made a booking to view a property today at 11:30am.I called at 10am this morning before making the travel to view and asked - "is it still available, I don't want to arrive and it's taken" I was assured it was available.I then spent 1 hour travelling to the viewing and was greeted by an agent who said the property was taken.He then said that another would be made available on the 5th of Dec.I said send me the video viewing and offer letter today so I can get on top of it. He confirmed he would send it in 30min.I called him 1 hour later - He said he was "typing the email as we spoke". By 15:30 still nothing. I called 3 numbers. Noone answered. I left a voicemail.In terms of TCF also known as treating customer fairly this is a huge breach of the consumer protection act of 2017.It is a horrific display of just how much greed and money is the pure focus and to hell with any individual person.I whole heartily encourage people to disassociate yourself with this company because they are hurting the common person.
5/5
GoogleI have no hesitation in recommending LiFE Residential - they've been really helpful throughout my three years, especially Szilvia, our Centurion Tower property manager. I've never had to wait long for a reply and I always received the help I needed. One thing that LiFE could improve is its out-of-hours service. That said, their usual service is excellent.
1/5
GoogleI wonder if anyone from LIFE residential will read this? Holding deposit paid and reference check were completed. Been 3 days and multiple emails voice mails. Neither Deamon nor Ifrahim have responded. Branch number goes unanswered. How am I supposed to progress on the letting if you don't reply or talk to me. After posting this I got a call. Massive attitude didn't help with or resolve my questions.NegativeResponsiveness, Professionalism
Hi Harish, thank you for your feedback. We're sorry you're unhappy with the service, this is not what we want at all. After looking into your email correspondence with Daemon, we can see you were emailed on Monday, asking for proof of payment, to which you responded to on Friday, so the delay was something that was out of our hands. It's understood everything has since been sorted and the deposit monies have been received. Regards, LiFE Residential
5/5
TrustpilotMaquel Thomas
Maquel Thomas is my property manager. She has been great and extremely supportive to get my re-referencing process smooth and hassle free. She has always been of great support to fix issues reported timely during my move in. Very happy with the experiences so far with Life residential. I thank again Maquel for this.
5/5
TrustpilotHuge thanks to Life Residential and our property manager Rosita
I want to express my huge thanks to our Life Residential Property manager Rosita - she has provided us great help and advice since the moment we moved in and until now, all our questions and queries were always resolved very promptly thanks to her. Rosita, we’ve been so lucky to have you as our property manager!
Hi, many thanks for leaving us feedback. We’re pleased to hear you’re happy with the service provided by the LiFE team.
4/5
GoogleI had a good experience with Payge finding a flat and renting with Life Residential. I had to change my start of tenancy date date due to some miscommunication but apart from that the service provided was really good.
Dear Gabriela, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Negin, Customer Relations Team
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
The Trusted Agent 2026 results for Life Residential, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Tell us what you need and we'll put you in touch. Life Residential hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near London.
Yes. Life Residential won Trusted Agent in The Trusted Agent 2026 awards.
