Every review we hold for the London office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleHad an amazing experience with the agency - they have been so responsive and accommodating to all of our needs. My cousins and myself are very happy with our experience especially with the agent Scott. He was very approachable which we did love especially we do work crazy shifts.
Francis · 10 February 2024
Agent replied · 11 June 2024
Dear Francis, Our aim is to deliver a 5* service to our customers and clients and we are delighted that we have achieved this for you. Thank you for taking the time to leave a great review and we hope to be able to assist you again in the future. Kind regards, Katie, Customer Relations Team
★★★★★ 5/5
TrustpilotThanks Cristina Luntraru quick response.
Thanks Cristina Luntraru for your quick response and helping me contact the aftercare team. You have always done a great job in answering my questions and responding in a timely manner. I'm very appreciate for your assistance.
Zekai · 10 November 2023
★★★★★ 5/5
TrustpilotRosita-Lettings Manager
Rosita had managed my flat for a number of years and has done a fantastic job to date. She’s very efficient, diligent and very good at chasing down queries. Reassuringly, she always provides prompt responses. That means a lot. Thank you.
James · 12 September 2025
★★★★★ 1/5
TrustpilotTerrible service from Nathan Read! Avoid!
My experience with Life Residential has been good for the last 5 years but unfortunately, this year their renewal department has provided terrible service. Nathan Read lacks professionalism and is dishonest. I have been chasing him on a weekly basis for the last 3 months to renew my tenancy contract with not much response. He is not accessible, makes false promises and doesn’t deliver on time. I honestly think he doesn’t care at all about doing his job and as such, i am now without a tenancy agreement and the landlord without protection! Avoid at all cost working with Nathan! I asked Life to replace him on several occasion with not much response. I will raise a complaint with the Property Ombusdman and i encourage people to avoid this letting agency.
Rana · 24 January 2020
Agent replied · 11 June 2024
Hi Rana, thank you for your feedback and we are sorry to hear that you have become dissatisfied this year with LiFE. We understand that you have now been in contact with Nathan regarding this issue, and it sounds like there were some miscommunications in this isntance, for which we would like to apologise. We hope that the issue has now been resolved. Kind regards, LiFE Residential.
★★★★★ 5/5
TrustpilotGreat professional work by Abby Gooptu…
Great professional work by Abby Gooptu who renewed my tenants rental agreement.Abby did great work very professional and at speed. Abby is a great addition to the team at Life residential. thank you.
TomasG · 5 February 2024
★★★★★ 5/5
TrustpilotFeedback on Claudia Nicholls
Claudia has been my property manager for 2 years that I have been renting. She has been always happy to help and always responding any doubt I could have in a short period of time.It was very helpful having Claudia’s help when moving in and out. Thanks a lot
Raul · 31 October 2022
★★★★★ 3/5
TrustpilotMy agent was Harry Free
My agent was Harry Free. Very pushy and was quite rude when bidding for the flat. Having a 9am meeting that day so didn't see his messages. Failed to reply him in only 5 minutes and then kept on receiving pushy messages such as '???'. Did not receive instant follow up for the flat as well. Was quite an unpleasant experience. Will not rent from Life Residentials anymore.
YC · 23 June 2022
Agent replied · 11 June 2024
Hi YC, thank you for your feedback. We're sorry you're unhappy with the service provided, this is not what we want at all. We will investigate the issues raised internally, and work on ways to conduct ourselves better. We hope in the near future you will allow us to help you find your dream home.
★★★★★ 1/5
TrustpilotTerrible for tenants!
My flat had a major sewage pipe leak that flooded the whole apartment and rendered it unfit for habitation. I have since had to vacate the property but there’s been zero correspondence from LiFe residential, my calls are never received, they would not let me speak with the landlord or let me terminate the lease or reimburse me for the charges I’m incurring for an unoccupied flat!! The inconvenience this has been and continues to be plus the sheer lack of accountabiliy on their end is telling and abhorrent. Please do not rent with them!!
Shweta · 15 February 2024
★★★★★ 1/5
TrustpilotTOTAL SCAMMERS!!
TOTAL SCAMMERS!!! STAY AWAY!!!We “secured” a property with life residential (or at least we thought so) over a month before the actual moving day, referencing went through smoothly and we were just waiting for the contract to be sent to us. We had to ask a few times about the contract as we were kept promised a date but the contract was never sent. The contract was requested several times and every single time we were assured to relax that everything was in order and that the contract was going to be sent at some point. However, a week before the moving day (yes, 7 DAYS before the moving day) the agency called us saying that they council did not give permission for 4 people to live in the flat and that we had to find a different property. As you can imagine this was quite frustrating given that all of us had given notice to our respective properties, booked removal companies and we were going to be homeless in a week time. The agency did not even apologised or took responsibility for their negligence, they just blamed the council for this. We do understand regulations are in place, however this could have been avoided if the agency would have enquired the council a month in advance rather than a week. We are now left to secure an emergency accommodation (which doesn’t come cheap) cancellation charges for our removals and storage charges to store our goods until we can move into a new place. Shame on you life residential and the way you treat your customers!
Luke · 15 February 2024
★★★★★ 5/5
GoogleOur move -in was very smooth and very well managed. Special thanks to Fern, our lettings agent. She was overseeing all formalities through and through. She arranged our virtual and in person viewing and was very quick to respond to all questions.
Sonali · 10 June 2023
★★★★★ 5/5
TrustpilotClaudio is of very great help
Claudio is of very great help , ensuring repairs and maintenance when necessary. I would recommend
Seun · 14 November 2022
Agent replied · 11 June 2024
Thank you for your feedback! We are pleased to hear you’re happy with the service provided by our team.
★★★★★ 5/5
TrustpilotGood agency we rent from for a few years
We rent with Life Residential for a few years already around Isle of Dogs. So far all communications were made very clear, all needed questions answered and assisted, requests for fixing issues in the property timely resolved. Just recently we got contract renewal with their agent Pooja Pandya, which as well went smoothly all the way from initial communication with the Landlord to signing of the papers.
D · 30 September 2024
★★★★★ 5/5
TrustpilotPersonal Service
Laura, the lovely lady who looks after my property, is a joy to deal with. She is proactive and always goes the extra mile to sort things out. She has been responsible for managing my flat for some time now and she keeps me informed in a timely manner of anything I should be aware of. Recently I have had a change of tenants and she has gone the extra mile to make sure that everything is in place for the new tenant, including arranging for some replacements. This has taken all of the hassle away from myself.....which has been a godsend.Laura you are a credit to Life Residential (along with your other colleagues who I have nothing but praise for).
Ms · 1 August 2019
Agent replied · 11 June 2024
Hi Bernadette. Thank you for your lovely feedback. We have passed on your thanks to Laura. Our team constantly strive to provide the best the industry can offer. We are glad that you are satisified with the service we provide. All the best.
★★★★★ 4/5
TrustpilotAlisha was very helpful with resolving…
Alisha was very helpful with resolving out maintenance issues in our apartment!
JM · 23 March 2023
Agent replied · 11 June 2024
Thank you for your feedback! We are pleased to hear you’re happy with the service provided by our team.
★★★★★ 5/5
TrustpilotShout out to Abby
Abby was the right balance of proactively tenacious while being professional and patient regarding a lease renewal. Exactly what you want and need from a a client / supplier relationship.
Andy · 14 March 2024
★★★★★ 5/5
TrustpilotClaudio review
Claudio has been supporting us with a few flat repairs in the past weeks. We have been very impressed with the service he provided. He is expertly responsive, professional and polite, always looking after the best interest of the property and the tenants. A big thank you for his ongoing support!
Bilyana · 29 June 2022
★★★★★ 5/5
TrustpilotFeedback on my property manager Claudia Nicholls
Claudia has been my property manager for more than one year. She is always organized, proactive and client-oriented during the time she works for us. Whenever we need help with our property, she will try her best to help us as soon as possible. Thanks so much, Claudia!
Jerome · 28 October 2022
★★★★★ 5/5
TrustpilotGood work is worth appreciation: Abby of Renewal Department has been…
Abby of Renewal Department has been informative, helpful and effective. A great asset to Life Residential. Thank you. (Alan)
張偉光 · 27 September 2024
★★★★★ 1/5
TrustpilotIn the renewal of my tenancy I was…
In the renewal of my tenancy I was advised incorrectly by Life about the property's market evaluation. The renewal amount was higher than 2 other properties in the building were being advertised by Life. I was misleaded during the tenancy renewal proccess.
Natália · 28 May 2024
Agent replied · 11 June 2024
Dear Natália, I am sorry to read your 1* review comments. I have passed them to our Area Director as we are keen to discuss this further with you and will be in contact. Kind regards, Katie, Customer Relations Team
★★★★★ 5/5
GoogleScott from Life Residential provided us with a very seamless and professional service during our search for a flat in London recently. He made the whole process of figuring out the various aspects of our cross-continent relocation a lot more easy and convenient. Would highly recommend!
Loveena · 11 March 2024
Agent replied · 11 June 2024
Dear Loveena, We strive to offer a 5* service to our clients and customers and we are so pleased that we have achieved this for you. We appreciate you taking the time to leave a great review regarding your experience with Scott. Please do not hesitate to contact us again. Kind regards, Katie, Customer Relations Team
★★★★★ 5/5
TrustpilotTenancy Renewal
Ludmila was proactive regarding our tenancy renewal. She than dealt with the renewal in a fast and efficient manner.
Allan · 26 September 2024
★★★★★ 4/5
GoogleFinding an apartment can be stressful at the best of times, but when you are trying to find an apartment, moving half way across the world and settling into a new job all at the same time... things can go a little crazy! The aim was to find a place to call home that was light and airy, 35 mins door to door from work and had a gym or was close to one. I have to say I hit the jackpot, here at the Royal Docks!
The process through Life Residential was easy to understand and work through. Kyle my property consultant was flexible and made the process just that little bit easier and was always happy to answer any of my many questions.
I would highly recommend you contact Life Residential out at Royal Docks and see what they have to offer.
Heidi · 11 June 2019
Agent replied · 11 June 2024
Heidi, this review is beyond incredible, thank you, we really appreciate this. We're glad that Kyle not only provided a great level of customer care, he also listened to your needs, which is important when you're looking for a new home, especially in a different country. Welcome to London and we hope this new chapter in your LiFE is a great one.
★★★★★ 5/5
TrustpilotThere were a number of outstanding …
There were a number of outstanding issues after a new tenant had moved in, and these have all been resolved efficiently and to everyone's satisfaction. LIFE Residential thus proves a cooperative and reliable partner.
Klant · 18 January 2018
Agent replied · 11 June 2024
Dear Klant, thank you very much for taking your time to let us know how we're doing. We're very happy to hear both yourself and your tenant had such a good experience with us. 👍
★★★★★ 4/5
TrustpilotMaintenance Experience
We’ve had a number of minor problems in our flat recently and Darcey Nicholls has been fantastic at ensuring these get fixed accordingly. Just want to say a massive thank you to her for all the help she has provided since me and my partner have moved in.
Kedisha · 19 October 2022
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
