Trusted Agent profile · London
★★★★★
1,629 reviews across 2 platforms
16 Royal Crest Avenue, London, E16 2TQ
Life Residential's office in London, at 16 Royal Crest Avenue, is rated 4.5 out of 5 across 1,629 reviews on two platforms, including 479 Google reviews rated 4.6. It won Trusted Agent in The Trusted Agent 2026 awards.
Every review we hold for the London office, from every platform, shown as written. First names only.
5/5
GoogleOverall, excellent services along with very helpful and responsive staff. A special thanks to Ifrahim and Fern who provided endless support in helping me secure my tenancy. A professional team who I would recommend to anyone looking for a new home.
1/5
TrustpilotI would give 0 stars if possible…
I would give 0 stars if possible absolute scammers flooded my apartment in the LG along with other 2 apartments to collect the insurance money and left me homeless with no money back since they force international students to pay all rent at once. Absolutely disgusting creatures leaches with no real job living on the back of society
Thank you for providing your feedback to LiFE Residential. I understand there was unfortunately a leak in your property when you were residing in it, and a senior member of our Property Management Team has been in contact with you previously regarding this. They have attempted to contact you again this morning in order to discuss any of your concerns further. Please do get back in touch as soon as possible so we are able to resolve this for you.
5/5
TrustpilotRenewal Agreement
Have just finalised a renewal agreement for my flat with Chanelle Pierre. The service was swift and my email queries answered quickly to reach a favourable outcome. Thanks Chanelle!
5/5
TrustpilotChris Lazarides has been helpful and…
Chris Lazarides has been helpful and efficient in dealing with my property despite the pandemic. He is always friendly, cheerful and prompt at responding to queries. Thank you Chris!
Hi Sonia, thank you for your feedback on Chris, great to hear!
5/5
TrustpilotExcellent professional service from all
Excellent professional service from allI moved into my flat three weeks ago having not rented for years and everybody I have dealt with at Life Residential has been helpful, capable and professional as well as pleasant and timely in all communications. Erjana, Monika and Aiste in particular are a credit to the company and I'm confident that any issues I may have in future will be quickly and readily managed, which is very reassuring.Thank you all at LR.
Hi Victoria, thank you for your feedback on Erjana, Monika and Aiste, and the service provided by LiFE Residential. We're really pleased to know that you've had a good experience going through the lettings process after not renting for 3 years - we're here for you if you have any issues or queries, just contact your property manager. All the best in your new home!
5/5
TrustpilotProactive rent reviews
Very satisfied with Life Residential so far on all aspects of the management of my property in London. Staff are very proactive in addressing issues as well as recent rent review from Chanelle, which resulted in an uplift in rentals. Good work!
Dear Aaron, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Katie, Customer Relations Team
1/5
Trustpilotworst rental experince in the 10year i have lived in london
I have lived in London for 10 years and rented and this is the worst company I have had to deal with, bad levels of staff turnover, terrible customer service, awful experience trying to rent another year and then again when moving out.
Dear Laura, I am sorry to read your 1* review comments. I have passed them to our Area Manager as we are keen to discuss this further with you and will be in contact. Kind regards, Katie, Customer Relations Team
5/5
TrustpilotHad a great experience with Life…
Had a great experience with Life Residential throughout the three years of my tenancy. Great service, always timely and on point - strongly recommended.Special thanks to Cristina Luntraru for all her help, she’s been fantastic!Marco
5/5
TrustpilotSuperb service!
Superb service!Hayley was pro-active, diligent and did an outstanding job in providing a full inspection report of our property. We would highly recommend this team member as she was excellent.
Hi John, thank you for feedback. Great to hear that Hayley did a good job.
5/5
TrustpilotGreat support
Rosita has been very helpful to assist on a number of matters that needed attention in the flat. She has been responsive and caring, and for that, I thank you!
4/5
TrustpilotThanks to Hannah Scrafton for sorting…
Thanks to Hannah Scrafton for sorting out repairs for my Mum who is an elderly & vulnerable tenant of Life. Her understanding and consideration was much appreciated.
Hi Beverly, thank you for your feedback!
5/5
TrustpilotClaudio is making a real difference
Claudio is making a real difference, it's always a pleasure to communicate with him.
Hi, many thanks for leaving us feedback. We’re pleased to hear you’re happy with the service provided by the LiFE team.
5/5
TrustpilotThomas is very helpful and professional
Thomas is very helpful and professional in his services.He provides assistance even when those questions are not within his responsibilities.He provides quick turnaround and made good suggestions when issues arisen.
5/5
GoogleA very straight forward, easy services in which fern helped me with my new home! Was a great help made the whole process so easy for me and my family! Couldn’t recommend her and this company enough to help find you the right place. Amazing
Dear Max, Thank you for taking the time to leave a wonderful 5 star Google review. Fern will be thrilled to read your kind comments. Kind regards, Katie, Customer Relations Team
5/5
GoogleMy partner and I recently moved from Sydney to London. We got in contact with many agents, who showed us a lot of properties that did not fulfill our needs. In the end, we came across LiFE Residential and Colm Walpole found us a beautiful property after a few days. Colm also provided us with fantastic customer service, punctuality, professionalism and a lot of experience to understand our need and situation. I would highly recommend LiFE Residential and Colm.
Hi Niclas, thank you for your feedback!
5/5
TrustpilotGreat service!
I had been always worried about having to deal with agents. To be fair, they have been always responsive, ready to assist and timely. They are very organized, professional and fair. My senior property manager is specific Nicola had been very patient with me and explained the end of tenancy process clearly and helped me get my full deposit back.
Thank you for your kind review! We’re pleased to hear you’re happy with the service provided.
5/5
GoogleFern was very helpful with the entire process.
Thank you for your feedback! We are pleased to hear you’re happy with the service provided by our team.
5/5
TrustpilotFantastic 5* Service
We are a corporate service provider and have been very happy with the services and the speed at which our requests are handled, a professional approach and clear and precise communication is greatly appreciated from our contact Ilinca Ioanovici
Dear Oliver, Thank you for taking the time to leave us a 5* review. Your opinion is valued greatly and it helps us maintain excellent standards of service to our customers. Kind regards, Negin, Customer Relations Team
5/5
TrustpilotResponsive and Professional
LiFE are really responsive in helping out with any problems and building issues I've encountered during my tenancy. Aslihan has been great at chasing to ensure things get resolved. Couldn't ask for more!
Dear Ian, thanks a lot for your kind words to LiFE and Aslihan (she'll be very happy to hear from). We're very glad to hear you're happy in your home (minus the issues) and that everything's being sorted out for you in a timely manner.
5/5
TrustpilotAbby and the team at Life Residential Seamless Rental Renewal
Abby and the team at Life Residential recently helped renew a rental agreement. The process was painless, efficient and went through with a minimum of fuss. Really good service and would always recommend them! Thanks David
5/5
GoogleRaidah was fantastic she was friendly and she managed to find the property we wanted super quickly. She went beyond and above and we are hard to please.
Hi there, thank you for your feedback - Raidah is a super member of staff and is great at finding the right home for our clients!
5/5
GoogleGreat and reliable service! Szilvia Nemeth was very proactive in securing the early renewal of a tenancy agreement and always answered my queries and concerns the same day!
Hi Julian, thanks for your feedback! It's great to hear Szilvia was proactive in securing an early renewal of your tenancy - we're happy you're sticking around!
5/5
TrustpilotAlways impressed by LiFE Residential!
Always impressed by LiFE Residential!Darcey Nicholls (Property Manager) conducted my annual property inspection today. She was helpful, reassuring and professional throughout and took the time to note down several points I raised that needed addressing, summarising them for me before they go to the landlord. I really feel looked after by LiFE Residential in this property!
Thank you for your feedback! We are pleased to hear you’re happy with the service provided by our team.
5/5
TrustpilotProfessional, helpful, quick to sort out problems
Emma has been consistently helpful and prompt in resolving issues that arose throughout 2023 in letting our flat. Very pleasant and ready to answer queries. Thanks for all your efforts!
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
The Trusted Agent 2026 results for Life Residential, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Tell us what you need and we'll put you in touch. Life Residential hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near London.
Yes. Life Residential won Trusted Agent in The Trusted Agent 2026 awards.
