Every review we hold for the London office, from every platform, shown as written. First names only.
★★★★★ 1/5
Googleabsolute scam of a company will never ever deal with them.its been 2 months now and they are not giving my deposit back.i rented one bedroom apartment with them hired a company to clean the apartment everything was spotless and they still telling me it needs deep cleaning and they will charge me 600£ for that tiny bedroom apartment.
scammers
Hafiz · 12 November 2023
Agent replied · 11 June 2024
Thank you for your feedback. We're sorry you're unhappy with the service provided, this is not what we want at all. Please contact info@liferesidential.co.uk should you wish to discuss your issue further. Thank you.
★★★★★ 5/5
TrustpilotInna Sholdanenko was our Property…
Inna Sholdanenko was our Property Manager for a number of yours. She delivered great customer service to us, always has been very helpful, professional, knowledgeable and always represented our interests well and fairly.We wish her well for the future.
Susie · 25 February 2020
Agent replied · 22 October 2024
Hi Susie, thank you for your feedback - we're really pleased to know that Inna has offered great customer service! We'll pass on your good wishes.
★★★★★ 5/5
GoogleScott was very helpful and cooperative. Highly recommended.
Divyush · 10 February 2024
Agent replied · 11 June 2024
Dear Divyush, Thank you for leaving a 5 star Google review. Kind regards, Negin, Customer Relations Team
★★★★★ 5/5
TrustpilotJack Piggott is very responsive when it…
Jack Piggott is very responsive when it comes to any queries I have in respect of my rental, including arranging repairs.
N · 2 March 2023
Agent replied · 11 June 2024
Thank you for taking the time to leave us feedback, it’s greatly appreciated.
★★★★★ 5/5
GoogleMy experience with Fern was great. She helped me to look for the flat and was very kind. Although our references took longer than expected, she helped us a lot during the process. The move in was also very seamless. I would recommend to go with Fern for sure.
Ata · 10 June 2023
★★★★★ 5/5
GoogleScott was extremely helpful with the viewings!
Rajvi · 10 February 2024
Agent replied · 11 June 2024
Dear Rajvi, Thank you for leaving a 5* review. Kind regards, Katie, Customer Relations Team
★★★★★ 5/5
GoogleRaidah has been really helpful to us and delivered quality service.
She was very friendly and professional and answered all of our questions.
We would defenitely recommend this agency to other people looking for a new property.
Kelly · 10 June 2020
Agent replied · 11 June 2024
Hi Kelly, thank you for your feedback! Great to hear that Raidah has impressed you and we would be delighted if you would recommend us!
★★★★★ 5/5
GoogleI have plenty of experience with different agencies and here I had the most smooth and efficient flat hunting experience. Especial kudos to Conor who led the process professionally and communicated very well, would especially highlight how fast he has organised everything.
Kirill · 3 October 2024
Agent replied · 24 October 2024
Dear Kiriil, Thank you for your review. Our teams work really hard to make sure they offer a 5* customer service and I am pleased to hear that our service is as we would expect. We hope we can be of assistance in the future. Kind regards, Katie
★★★★★ 5/5
GoogleMy partner and I were looking to rent our first flat together and Poppy helped us with viewing the property and answering all our questions. She was very nice and knowledgeable, and renting process was very smooth. Thank you!
Andreea · 18 November 2024
Agent replied · 9 December 2024
Dear Andreea, Thank you for the 5* Google Review and for taking the time to share your feedback. Our priority is to offer the best service for our customers and we are glad we have met that. Kind regards, Katie
★★★★★ 5/5
GoogleScott and Jahz were great to deal with. Extremely responsive and proactive.
L · 13 October 2023
Agent replied · 11 June 2024
Thank you for your kind review! We’re pleased to hear you’re happy with the service provided.
★★★★★ 5/5
TrustpilotRosita Kausiute Senior Property Manager
Rosita Kausiute is extremely responsive & highly considerate of our needs as Landlords & seems to genuinely care for our property & tenants, always going that extra mile. She is a landlord's dream. Long may Rosita continue to look after us. Thankyou most sincerely.
Laura · 12 October 2023
★★★★★ 5/5
TrustpilotThe best in the business 100%
Honestly I didn’t know what to expect at first but Life Residential always act with such professionalism and they definitely know what they’re doing. I can’t think of a single occasion where I’ve been left disappointed by them when I’ve had queries or issues. Definitely one of the best in the property management business! I HIGHLY RECOMMEND!Special shout-out to Nirav and Mandi keep doing what you’re doing you are both amazing!
CallumF · 4 November 2022
Agent replied · 11 June 2024
Thank you for your kind review! We’re pleased to hear you’re happy with the service provided.
★★★★★ 5/5
TrustpilotEmma has been fantastic
Emma has been fantastic, very responsive and honest. A great communicator who supports both landlord and tenant incredibly well.
Nick · 24 March 2023
Agent replied · 11 June 2024
Thank you for your kind review! We’re pleased to hear you’re happy with the service provided.
★★★★★ 5/5
TrustpilotAbby is very helpful and amazing efficient
Abby Gooptu was very helpful and amazing efficient in arranging the renewal of the tenancy of my flat at Timber Yard. Abby updated me information all the time and negotiated a best rent for me.Many thanks Abby.
Reevis · 13 March 2024
★★★★★ 5/5
TrustpilotMaintenance issue quickly resolved
I had a maintenance issue and my property manager was out of office so Rosita helped in and really ensured the issue was taken care of quickly. She was very responsive and very helpful and was pleasant to interact with the entire time.
Eseosa · 10 September 2024
Agent replied · 22 October 2024
Dear Eseosa, Thank you for taking the time to leave a lovely review regarding Rosita. Kind regards, Katie
★★★★★ 5/5
GoogleScott Borg provided us with an excellent lettings experience. He worked with us to find the right property and helped see the deal to fruition. We were very impressed by his willingness to work for the tenants with patience and grace. I would highly recommend working with Scott if you're a prospective tenant.
Prasheel · 11 March 2024
Agent replied · 11 June 2024
Dear Prasheel, We strive to offer a 5* service to our clients and customers and we are so pleased that we have achieved this for you. We appreciate you taking the time to leave a great review regarding your experience with Scott. Please do not hesitate to contact us again. Kind regards, Katie, Customer Relations Team
★★★★★ 5/5
TrustpilotAbby Gupta from the Renewal Department…
Abby Gupta from the Renewal Department excelled in his attention to detail, consideration for both parties and prompt responses to the situation. We are most grateful for the work he put in to bring this renewal to a satisfactory conclusion for everyone in difficult circumstances.
Christine · 7 August 2024
Agent replied · 24 August 2024
Dear Christine, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Katie, Customer Relations Team
★★★★★ 5/5
TrustpilotGreat contract renewal experience
A big thank you to Abby Gooptu who did an excellent job in negotiating and renewing the tenancy contract - it was a fuss free experience as she was prompt in responding to emails and for request on comparables.
Matt · 26 January 2024
★★★★★ 5/5
TrustpilotRecommend Senior Property Manager Kalidass Uvaraj
Kalidass Uvaraj was very helpful and efficient in working with us to set the terms for renewing the lease on our rental.
Anne · 29 November 2022
Agent replied · 11 June 2024
Thank you for your kind review. We’re pleased to hear you’re happy with the service provided.
★★★★★ 5/5
GoogleGreat experience on findind a place to rent with Life Residential. Fern was a great help.
Nuno · 10 June 2023
Agent replied · 11 June 2024
Thank you for taking the time to leave us feedback, it’s greatly appreciated.
★★★★★ 5/5
GoogleVery professional and quick to respond, I had a pleasant and easy experience working with them securing my new flat. Legal documents and agreements are usually quite the hassle but they've got the workflow down with great web interfaces which makes it much easier as a renter. I recommend Ifrahim Farooqi who made the whole process a breeze.
Geoff · 10 June 2022
★★★★★ 1/5
TrustpilotIts been 6 weeks and we still have not received our deposit back
Its been 6 weeks since we ended our contract and we have still not received our deposit back. The team have been unresponsive for weeks at a time. The staff turn over is so high I have had to contact 4 different team members and repeat the process every time.
Laura · 2 May 2024
Agent replied · 11 June 2024
Dear Laura, I am sorry to read your 1* review comments. I have passed them to our Area Manager as we are keen to discuss this further with you and will be in contact. Kind regards, Katie, Customer Relations Team
★★★★★ 5/5
TrustpilotMatilde Tognetti Staff Review
Staff always available to help. Very good experience with Elisa.I personally find that Life Residential staff in general has got better now than my previous experience with you.I hope this will carry on and a big thank you to Elisa particularly.
Ms · 31 August 2017
Agent replied · 11 June 2024
Dear Matilde, thanks a lot for taking your time to let us know how we're doing - your feedback is much appreciated. Glad to hear Elisa has been taking good care of you.
★★★★★ 5/5
TrustpilotGood experience with Property Manager Leo Leung
I've had good experience with my Property Manager Leo Leung. He has always been very efficient and helped me to sort out some tricky issues, I would definitely recommend Leo, and Life Residential in general
Philip · 11 April 2024
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
