Trusted Agent profile · London
★★★★★
1,630 reviews across 2 platforms
16 Royal Crest Avenue, London, E16 2TQ
Life Residential's office in London, at 16 Royal Crest Avenue, is rated 4.5 out of 5 across 1,630 reviews on two platforms, including 479 Google reviews rated 4.6. It won Trusted Agent in The Trusted Agent 2026 awards.
Every review we hold for the London office, from every platform, shown as written. First names only.
5/5
TrustpilotJack Piggott - great support!
Jack Piggott was very quick to address all maintenance issues within the flat, he was quick to respond and very effective
Hi, many thanks for leaving us feedback. We’re pleased to hear you’re happy with the service provided by the LiFE team.
5/5
GoogleI have had experiences with many estate agencies across London, and I have to say my experience with LIFE Residential was the smoothest and easiest yet! Massive thanks to Wesley who made the process so easy and was so helpful throughout with great communication, also Joley who was super helpful with they deposit and tenancy agreement. I would highly recommend this agency
5/5
GoogleFast and efficient service.
4/5
TrustpilotI have a diligent property Manager
I have a diligent property Manager, Nicola Soper, who is responsive and considerate to the needs of both landlord and tenants. Thank you Nicola!
Thank you for taking the time to leave us feedback, it’s greatly appreciated.
5/5
TrustpilotVery professional and helpful staff
Very professional and helpful staff, they have a full property management option for Landlords which is reasonable priced and take care of absolutely everything, as an example they found that my EPC was outdated and they renew it for me at a very good price as they do many at the same time and the great news is that the updated EPC scored a better rate😀👏, would recommend them 100%
Thank you for your feedback! We are pleased to hear you’re happy with the service provided by our team.
1/5
TrustpilotTerrible service
Terrible service, not proactive they just ignore your request and expect that you will give up once you get bored. This strategly is carried by all the leeting manager, they delay or pospone all their action until you resignate. However Ashleigh Bates is the worst among the worst. This agent literaly ignore you and don't answer emails or calls.
1/5
TrustpilotIts the worst company ever
Its the worst company ever, They took our deposit and after this they do not answer any telephones nor emails. Scammers to the Full. We will file a Lawsuit against them.ADVICE , DO NOT BOTHER WITH THEM AND MOST IMPORTANT DO NOT GIVE THEM ANY MONEY.
Dear Ioannis, I am sorry to read your 1* review. I am unable to locate you on our database. If you could provide us with more information at info@customerrelationsteam.co.uk. I can look into this further for you. Kind regards, Katie, Customer Relations
5/5
TrustpilotVery good letting agent
I have been with Liferesedential as a landlord for almost 3 months and I find the service is very good and the property manager Gina is very professional and always on the ball. The sales person Sally Richardson was also very competent.
5/5
TrustpilotMy property manager Noor El Cham Cham…
My property manager Noor El Cham Cham was super helpful :) very grateful for her assistance with an urgent maintenance issue in Luton.
Thank you for taking the time to leave us feedback, it’s greatly appreciated.
5/5
GoogleRecently had a property viewing with Kamile and it was a fantastic experience from start to finish. She was incredibly professional, knowledgeable, and attentive throughout the entire process. The property itself exceeded my expectations, and Kamile's expertise really helped me envision myself living there. Overall, I highly recommend Life Residential as an agent.
Dear Lewis, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely 5 star review. Kind regards, Katie, Customer Relations Team
5/5
TrustpilotVery professional
Shruti was very useful and reactive during the whole tenancy period. All steps went smoothly, which made the experience with LifeResidential amazing.Thanks again
Hi, many thanks for leaving us feedback. We’re pleased to hear you’re happy with the service provided by the LiFE team.
5/5
TrustpilotPerfect job Chris!
For 6 years of experience with you, Chris is the best. We waited 2 weeks and more than 10 emails with another employee for a lighting problem. Stupid questions, reminders that I will pay if no problem is found and others. Chris is working with 2 words and the problem is solved the next day. Thanks Chris for the perfect job!
5/5
GoogleFern was great is helping me find a tenant for my flat. A smooth process from start to finish.
Thank you for taking the time to leave us feedback, it’s greatly appreciated.
5/5
Trustpilotgood service
Emily is very good communicator who email me regularly and kept me in details about tenancy agreement and happy with her good service.
Thank you for your kind review! We’re pleased to hear you’re happy with the service provided.
4/5
TrustpilotGreat job of newly joined Ashley Griffiths
Thanks for Ashley's speedy assistance. The last outstanding repairing work has satisfactorily been completed. Though there are personnel changes within the team, the handover and follow-up process are seamless, leaving worries free to tenants. Life Residential does have a high calibre property management personnel.
Dear Olivia, Thank you for leaving a 5* review. Kind regards, Katie, Customer Relations Team
4/5
TrustpilotGreat service by Claudio- He is always…
Great service by Claudio- He is always there when i need support and follows up with any outstanding queries. Thanks Claudio!
Thank you for taking the time to leave us feedback, it’s greatly appreciated.
5/5
TrustpilotKareem was very kind and helped us with…
Kareem was very kind and helped us with all of our questions to ensure a smooth move in process. Highly recommend him and Life Residential.
Thank you for your feedback! We are pleased to hear you’re happy with the service provided by our team.
5/5
TrustpilotAmrita Rathod recently managed a…
Amrita Rathod recently managed a tenancy renewal for a property in London, the service was professional and prompt - with complete transparency and clarity. Delighted to have Amrita at LiFE taking all of the stress out of the process!
5/5
TrustpilotAmazing experience
Claudio was really helpful. He always responds within minutes to emails and resolves issues quickly. Super friendly, kind and reliable. Thank you!
Thank you for your feedback! We are pleased to hear you’re happy with the service provided by our team.
5/5
TrustpilotI recently worked with Abby Gooptu for…
I recently worked with Abby Gooptu for my contract renewal and was really impressed with her service. She was super patient and helpful throughout the whole process, making everything straightforward and stress-free. Really appreciated her help and would definitely recommend her.
5/5
TrustpilotLauren Turner
Lauren has consistently demonstrated exceptional efficiency and outstanding service as our property manager. Her attention to detail and proactive approach ensure any issues are promptly addressed, often before we notice them. We are incredibly grateful for her dedication and wholeheartedly recommend her as a top-tier property manager.
Dear Dek, Thank you for your review. Our teams work really hard to make sure they offer a 5* customer service and we are delighted that you have taken the trouble to confirm this is the case. Kind regards, Negin, Customer Relations Team
5/5
TrustpilotLife team conducted the meeting in a highly professional manner
Life team conducted the meeting in a highly efficient and professional manner . My property manager Ms Darcey Nicholls and property sales manager Valentins were on time and satisfied me with my questions and any concerns . Happy to have met them .
5/5
TrustpilotShruti Shrungarpure is patient and nice…
Shruti Shrungarpure is patient and nice property manger, my roommate and I are really satisfied with her help on the repair arrangement!
Thank you for your kind review! We’re pleased to hear you’re happy with the service provided.
5/5
TrustpilotKarim was excellent with his…
Karim was excellent with his hospitality and definitely made the process of securing the house and moving in easier than it would have been.
Thank you for taking the time to leave us feedback, it’s greatly appreciated.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
The Trusted Agent 2026 results for Life Residential, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Tell us what you need and we'll put you in touch. Life Residential hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near London.
Yes. Life Residential won Trusted Agent in The Trusted Agent 2026 awards.
