Trusted Agent profile · London
★★★★★
1,615 reviews across 2 platforms
16 Royal Crest Avenue, London, E16 2TQ
Life Residential's office in London, at 16 Royal Crest Avenue, is rated 4.5 out of 5 across 1,615 reviews on two platforms, including 465 Google reviews rated 4.6. It won Trusted Agent in The Trusted Agent 2026 awards.
Tell us what you need and we'll put you in touch. Life Residential hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near London.
The Trusted Agent 2026 results for Life Residential, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the London office, from every platform, shown as written. First names only.
5/5
TrustpilotI had a visit from Luca Safari
I had a visit from Luca Safari, who represents the agency managing my property, for a routine apartment inspection. He was punctual, professional, and respectful throughout the visit. Luca conducted the inspection efficiently while being considerate of the space and my time.
5/5
GoogleI had an excellent experience working with Blend. Blend’s communication was clear and consistent, which made the whole experience …
Dear Arben, We really appreciate you taking the time to leave such lovely comments about Blend. They will be so pleased to read your 5 star review. Please do not hesitate to contact us if we can be of further assistance. Kind regards, Asma
5/5
TrustpilotProfessional and speedy process
Professional and speedy process, thanks to Pooja Pandya. Had a great experience on renewing my tenancy agreement, would definitely recommend to others.
Dear Hanbin, Thank you for leaving a wonderful 5* review. Kind regards, Negin, Customer Relations Team
5/5
TrustpilotSpecial mention to Arjin dogan for her…
Special mention to Arjin dogan for her prompt action and clear communications. It has been really helpful since she has taken over.
Dear Sunny, Thank you for leaving a 5* review. Kind regards, Negin, Customer Relations Team
5/5
TrustpilotPooja Pandya
Pooja Pandya, Renewals Consultant is very professional and experienced in help me securing a great renewal deal with the current tenant.Well done!Guoqiang
Thank you for leaving a 5* review. Kind regards, Negin, Customer Relations Team
5/5
GoogleLiFE Residential made my home search journey and moving into my newly rented flat absolutely seamless. A big shout out to Leonardo who guided me throughout the process and resolved my problems very promptly. Thanks for making the renting process so smooth.
Hi, many thanks for leaving us feedback. We’re pleased to hear you’re happy with the service provided by the LiFE team.
5/5
TrustpilotEmma donoghue :)
Since living here with my partner for over a year we’ve had are few run ins with a few issues, however with the help from the emma donoghue she’s made communication with the situations fantastic, she’s easily accessible when I need to talk about an issue or if I need something fixed. She’s fast at emailing back she will even call if she has the time which in my eyes is amazing. I’ve not had one issue with Emma she’s professional and easy to talk to and in my eyes one of the best people in the development to talk to about any problems. :)
Dear Sian, Thank you for taking the time to leave a wonderful 5* review. Emma will be thrilled to read your kind comments. Kind regards, Katie, Customer Relations Team
5/5
GoogleIt was a pleasure to meet Life Residential, Fern was very patient and considerate, she was perfect in helping me find the property I wanted and assisted me in moving into my home, a great rental experience!
Thank you for your feedback! We are pleased to hear you’re happy with the service provided by our team.
5/5
TrustpilotQuick efficient & reliable service
Very happy with the service consistently being provided by our account officer.
Dear Alan, Thank you for taking the time to leave such a wonderful review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Katie
5/5
GoogleGreat experience dealing with Blend ademi who made my experience very straight forward, super helpful , professional and competent!
Dear Ollie, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma
5/5
GoogleLiFE Residential has made what can be a stressful process so smooth. Fern has been outstanding - professional, kind, supportive and incredibly efficient. She kept me updated and responded so quickly to any questions I had. I can’t recommend them enough!
Hi, many thanks for leaving us feedback. We’re pleased to hear you’re happy with the service provided by the LiFE team.
5/5
TrustpilotDrayton park - Shruti S
A special thank you to Shruti Shrungarpure for her great work as our property manager! Her communication is so quick and helpful, which really makes me feel valued and listened to! She has always sorted out any issues very quickly. Most recently, organising a replacement washing machine within days to end the issues that we were having with the old one. She truly the best property manager I’ve had the pleasure of dealing with, and I couldn’t be happier with her continued help and support! Thanks Shruti
5/5
TrustpilotRosita Kausiute, Senior Property Manager at Life Residential - A real star!
Rosita Kausiute was appointed my Property Manager (PM) at Life Residential at the start of a new tenancy from October this year. She was also the PM to the same flat during a previous tenancy when a serious issue that had arisen for my tenant in my flat. She exceeded all expectations then by her prompt communications, information, support, liaison with the tenant and contractor, and coordinating with the concierge, helping resolve the issue to my and my tenants' satisfaction. I was therefore delighted to see that she is back as my PM. She has an excellent instinct for customer service and gives one the reassurance one needs that the property will be managed well and thoughtfully keeping my interests in mind. A real star, head and shoulders above some I have dealt with over the years!
1/5
TrustpilotWorst Agency, very greedy!
I have rented twice with Life Residential and both times has been a disaster.The first time we were the first tenants at the flat and therefore everything looked cleaned. We had a few issues with the balcony doors which took a while to repair. At the end we agreed to pay the almost 300£ to have the flat professionally cleaned and got the rest of the deposit without issues.The 2nd time we were not the first ones and once we moved in the house was filthy with loads of problems (most of which were pointed out at the viewing, 1 month before we moved in, we were told everything would be fixed - the 1st of many lies). It was good that whoever does the inventory and check-in inspection is impartial for they mentioned all that was wrong with the place. It was then that I knew those 300£ charged by them for professional cleaning is a sham and we decided from the start we would take care of the cleaning ourselves. We stayed 2 years, loads of problems, only able to use the balcony doors after 6 months and the washing machine was clogged from day 1 as they did not bother to fix it so it meant we had to stay over 2h draining everything. These were problems that were spoken about at the viewing and that we were told would be fixed once we moved in. We moved in a month later, nothing was fixed, the place was not cleaned and it not until 9 months in the tenancy that we actually had everything sorted.After 2 years of looking after the flat, on renewal of contract, of course they tried to increase the rent to more 400£ per month and we decided to leave. It took them almost 3 MONTHS to return the deposit back and obviously they tried to take money out of it, but we had all the evidence that that flat was in worse state when we moved in than when we moved out. DO NOT ACCEPT deposit deductions if you think they are unfair, they try to take as much money as they can and are very unhelpful. If need be, start a dispute!Only shout-out to Krissma who took over the previous manager (David was awful) and did her best. Once we moved out she was not particularly helpful in getting us the deposit back, which is a shame.DEFINITELY DO NOT RECOMMEND THIS AGENCY!!!
5/5
TrustpilotTenancy renewal
Amrita Rathod was very professional and responsive in getting my tenancy renewed. I've been using life residential for about 5 years and happy with their service.
Dear Kayode, Thank you for taking the time to leave a 5* review. Kind regards, Katie, Customer Relations Team
5/5
TrustpilotRebecca is very helpful to get my…
Rebecca is very helpful to get my security deposit refund related issues resolved.She responds very promptly.During my stay also she take care of any issue very well.
Dear Kuldeep, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Katie, Customer Relations Team
5/5
GoogleGreat service from Brian and the team, swift and smooth transaction. Cheers
Dear Oliver, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely 5 star review. Kind regards, Katie
5/5
TrustpilotGreat service provided
Great service provided, very proactive in getting issues fixed. Becca is a very attentive property manager, responsive and available and gets issued sorted! Thank you.
Dear Laurence, Thank you for leaving a 5* review. Kind regards, Katie, Customer Relations Team
5/5
GoogleScott was amazing in both letting us know current available properties, alternatives and all the process involved in placing an offer and securing a place. High availability and very helpful and responsive all the time, nice experience!
Thank you for your feedback! We are pleased to hear you’re happy with the service provided by our team.
5/5
TrustpilotThe best property manager in 10 years
My new property manager Thomas Chan is very professional, efficient and effective. He sent me an introductory email while his outgoing predecessor did not inform me that she was leaving. He also met up with me during my visit to London and was very prompt and responsive both to my emails and to my tenants as well. He was able to source a lighting contractor and initiated lighting repairs which had been outstanding for more than 8 months (which had not been properly attended to by his predecessor). He is very communicative and keeps to his word on follow up and updates. He is by far the best property manager that has been handling my apartment for the past 10 years.
5/5
TrustpilotVery good experience
Rosita was very attentive and kept us updated about any issues we had while she was our property manager. She made sure any repairs that were needed were done in a timely fashion, and was truly a pleasure dealing with when any issues arose.
Thank you for your kind review! We’re pleased to hear you’re happy with the service provided.
5/5
GoogleIt was a great and a very smooth experience working with them. A shoutout to Leo, the agent that we worked with who made it really easy and quick for us and was available all the time. Brilliant customer service!
Thank you for your kind review! We’re pleased to hear you’re happy with the service provided.
5/5
GoogleConor was absolutely brilliant from start to finish!!!!!! We were definitely picky with our choices, but he never once gave up on us. … More
5/5
GoogleMolly, Daniel and Farwa were unbelievable to deal with when we sold our property. They kept everyone engaged on both sides and worked to our requirements perfectly. Can’t speak more highly of this team.
Thank you for your kind review! We’re pleased to hear you’re happy with the service provided.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Yes. In The Trusted Agent 2026 awards: Life Residential, London won Trusted Agent.
Tell us what you need and we'll put you in touch. Life Residential hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near London.
