Trusted Agent profile · London
★★★★★
1,613 reviews across 2 platforms
16 Royal Crest Avenue, London, E16 2TQ
Life Residential's office in London, at 16 Royal Crest Avenue, is rated 4.5 out of 5 across 1,613 reviews on two platforms, including 465 Google reviews rated 4.6. It won Trusted Agent in The Trusted Agent 2026 awards.
Tell us what you need and we'll put you in touch. Life Residential hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near London.
The Trusted Agent 2026 results for Life Residential, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the London office, from every platform, shown as written. First names only.
5/5
TrustpilotResponsive and pro-active team
Mandii is very responsive and can always rely on her when I need help with my apartment. They also have a big team, and someone will always be responding to my email should the person I have been liaising with is away. Keep up the excellent work, Life Residential.
Thank you for taking the time to leave us feedback, it’s greatly appreciated.
5/5
TrustpilotAbby Gooptu is a good renewals consultant
Living in a flat managed by Life Residential has been great so far. They're always helpful, and I have no complaints.I recently renewed my lease, and Abby Gooptu was very helpful throughout the process. She started it about four months before my current agreement expired and kept me informed at every step. She's wonderful!
5/5
GoogleGot throught whole process with Najib and he was of great help to us and our experience was smooth and perfect. Highly recommend!
Dear Hastika, Thank you for your kind comments regarding the team and your 5* review. We really appreciate you taking the time to leave a review and wish you all the best in your new home. Kind regards, Asma
5/5
GoogleBrian was incredibly professional and helpful throughout the entire process as well as being incredibly friendly and personable. Love the new home!
Dear Megan We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely 5 star review. Kind regards, Katie
5/5
TrustpilotProfessional service
Jess provided a very professional service and good advice through the tenancy process
Dear Rachel, Thank you for leaving a 5* review.We look forward to seeing you again in one of our offices. Kind regards, Katie
5/5
TrustpilotGreat service provided by Life…
Great service provided by Life Residential. Shout out to Tianna Wilson who have gone above her way to help with an urgent request from me as an overseas landlord
Dear Aldrian, Thank you for leaving a wonderful 5-star review. Kind regards, Katie, Customer Relations Team
5/5
TrustpilotProperty - Rent Renewal
Our property is due for a rent renewal and the team was quick to action and provided suitable advice. Ms Amrita Rathod was responsive and followed up with our case from start to end. We are grateful for her assistance and advice.The other team members were great as well, and all contribute to a favourable outcome - Ms Kyna Chu and Mr Claudio De Tommaso.
5/5
GoogleScott was very nice and helpful. He made sure for me to see everything in the flat. Of course we’ll approach him again in case I’m searching for a property. Thank you
Dear Aewa, We are really pleased to hear you enjoyed your experience with Scott and thank you for leaving such a lovely 5 star review. Kind regards, Negin, Customer Relations Team
5/5
TrustpilotCristina Luntraru has been extremely…
Cristina Luntraru has been extremely helpful during our moving in process and helping us settle into the building. She was always available to promptly answer any questions and give us guidance when needed. Thank you! We look forward to continue using life residential services!
Hi, many thanks for leaving us feedback. We’re pleased to hear you’re happy with the service provided by the LiFE team.
4/5
TrustpilotWe are happy to be living in a flat…
We are happy to be living in a flat managed by Life Residential, the service has been great so far, They reply back to emails on the same day and get back to me quickly. Abby Gooptu has been very helpful and I have no complaints, she has been doing a great job.
5/5
TrustpilotShout out to Erza Musa - property manager
I wanted to share my experience with Erza Musa as a property manager of the flat I have just rented with my partner about 2 months ago in Acton. Absolutely brilliant and responsive in dealing with our flat issues, sending help when needed and clarifying every aspect of our tenancy. Definitely feel looked after and will hopefully stay so throughout the rest of our tenancy!
5/5
GoogleBrian was really helpful in helping me find properties! He's very informative and goes above and beyond to find the perfect place for you that meets your needs and requirements.
Dear Alpha, We strive to offer a 5* service to our clients and customers and we are so pleased that we have achieved this for you. We appreciate you taking the time to leave a great review regarding your experience with Brian. Please do not hesitate to contact us again. Kind regards, Katie, Customer Relations Team
5/5
TrustpilotNoor is an excellent Property Manager…
Noor is an excellent Property Manager if you can get her when you are with LifeResidential. I had a poor experience a year ago, changed to Noor by them and it's all been smooth sailing since. She promptly replies to emails, understands the tenant and the situation and promptly finds a resolution. It made my last few months a pleasure rather than a pain in the neck.
5/5
GoogleHad the pleasure of working with Najib to secure a 1 bed apartment. He was with me every step of the way and made the experience super seamless. Overall a lovely experience.
Thank you for your review. Our teams work really hard to make sure they offer a 5* customer service and I am pleased to hear that our service is as we would expect. We hope we can be of assistance in the future. Kind regards, Katie
5/5
TrustpilotPositive experience throughout the…
Positive experience throughout the whole process of renting an apartment. Initial contact with Jahdel who was great at showing me around the apartments and very knowledgable about the process. Kalidass has been my property manager for a year now and he has been very helpful, particularly when it came to renewal and sorting contracts - he was speedy in getting everything sorted with the landlord.
5/5
TrustpilotHighly recommended property management services
LifeResidential have managed my properties for a number of years ensuring that any issues are quickly resolved. Emma has been proactive in identifying solutions effectively to make the process smooth and saving time. Emma responds quickly and always delivers. I would recommend their services without hesitation.
Hi, many thanks for leaving us feedback. We’re pleased to hear you’re happy with the service provided by the LiFE team.
5/5
GoogleWe were really lucky to have Ifrahim help us with our move to London. Moving half way across the world is extremely stressful. Everything was done smoothly and fast! He was really prompt and patient throughout the entire process of securing our apartment. We couldn't have done it without you so quickly! Thank you so much for your assistance, we really really appreciate it.
Hi Tiffany, thank you for your feedback and welcome to London! We're really pleased to hear that Ifrahim has been helpful in assisting in the stressful process - we hope working with LiFE has eased the stress somewhat and hopefully you can now relax in your new home! We're here if you have any queries, please just contact your property manager.
4/5
TrustpilotNicola was really good at helping…
Nicola was really good at helping resolve potential issues in my flat. She went over and beyond normal working hours to provide support. Also the automated system where someone can report issues is great as we dont get lost in too many emails back and forth
Thank you for your feedback! We are pleased to hear you’re happy with the service provided by our team.
5/5
TrustpilotI had a visit from Luca Safari
I had a visit from Luca Safari, who represents the agency managing my property, for a routine apartment inspection. He was punctual, professional, and respectful throughout the visit. Luca conducted the inspection efficiently while being considerate of the space and my time.
5/5
TrustpilotI make compliments to Luca Safari of…
I make compliments to Luca Safari of Life Residentilal. She is very helpful and efficient in dealing my case. Most appreciative of her.
5/5
GoogleI had an excellent experience working with Blend. Blend’s communication was clear and consistent, which made the whole experience …
Dear Arben, We really appreciate you taking the time to leave such lovely comments about Blend. They will be so pleased to read your 5 star review. Please do not hesitate to contact us if we can be of further assistance. Kind regards, Asma
5/5
TrustpilotProfessional and speedy process
Professional and speedy process, thanks to Pooja Pandya. Had a great experience on renewing my tenancy agreement, would definitely recommend to others.
Dear Hanbin, Thank you for leaving a wonderful 5* review. Kind regards, Negin, Customer Relations Team
5/5
TrustpilotSpecial mention to Arjin dogan for her…
Special mention to Arjin dogan for her prompt action and clear communications. It has been really helpful since she has taken over.
Dear Sunny, Thank you for leaving a 5* review. Kind regards, Negin, Customer Relations Team
5/5
TrustpilotPooja Pandya
Pooja Pandya, Renewals Consultant is very professional and experienced in help me securing a great renewal deal with the current tenant.Well done!Guoqiang
Thank you for leaving a 5* review. Kind regards, Negin, Customer Relations Team
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Yes. In The Trusted Agent 2026 awards: Life Residential, London won Trusted Agent.
Tell us what you need and we'll put you in touch. Life Residential hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near London.
