Trusted Agent profile · London
★★★★★
1,628 reviews across 2 platforms
16 Royal Crest Avenue, London, E16 2TQ
Life Residential's office in London, at 16 Royal Crest Avenue, is rated 4.5 out of 5 across 1,628 reviews on two platforms, including 479 Google reviews rated 4.6. It won Trusted Agent in The Trusted Agent 2026 awards.
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The Trusted Agent 2026 results for Life Residential, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the London office, from every platform, shown as written. First names only.
5/5
TrustpilotFirst choice provider
I was using LiFE Residential for 4 years and never experienced any issues with property support or customer care. My manager - Abi was always fast in response and even available after office hours. I got full coverage from setting-up my utility bills and all the way up to the final property cleaning. I have no unexpected surprises during my deposit release at the end of tenancy either. Surely next time I rent - LiFE Residential will be my first choice.
5/5
TrustpilotAbby is effective and efficient
Abby is effective and efficient. She is responsive and her inputs are relevant. We were happy with how the renewal was handled. She made it easy and stress free. We are glad she handled this for us.
Dear Hanisha, Thank you for taking the time to leave a wonderful 5* review. Abby will be thrilled to read your kind comments. Kind regards, Katie, Customer Relations Team
5/5
GoogleFern was an absolute delight to deal with and very professional. Went above and beyond to make the experience seamless. Fern provided expert advise and data, alongside a great line of communication throughout. An asset to the company.
Hi, Thank you for your review. Our teams work really hard to make sure they offer a 5* customer service and I am pleased to hear that our service is as we would expect. We hope we can be of assistance in the future. Kind regards, Negin, Customer Relations Team
5/5
Trustpilot5 stars for Kalidass from Life Residential
Kalidass was very helpful; responded extremely promptly and efficiently and just made the whole process easy . He answered emails at all times eg evenings/weekends which was unexpected but really helpful
Dear Julia, Thank you for taking the time to leave such a wonderful review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Negin, Customer Relations Team
5/5
TrustpilotGreat service provided
Great service provided. Luca Safari, in particular, was attentive and empathetic in his effort to provide support. Thank you, Luca.
Thank you for taking the time to leave such a wonderful review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma
5/5
TrustpilotGeorgia has been an extremely helpful property manager
We have been with Life Residential for a third year now. And although there have been ups and downs (especially with the process of transitioning from one property manager to another where we have had 3 managers changed in a row within literally the period of 3 months and nobody bothered making us aware of the fact that actually a new property manager has been assigned to us at any given moment) I would characterize Life Residential as a quite decent and reliable realty agency. It is worthwhile to mention that our recent property manager - Georgia Hurley - has been very helpful in eventually resolving our problem with the boiler. For the last few months we have been experiencing quite an inconvenience with hot water pressure / hot water supply and all attempts to remedy the situation remained without success. However, when Georgia stepped in we had our boiler tank replaced rather promptly and voilà - we are back into civilization with hot water coming out of the tap :) I would like once again to thank Georgia for the smooth assistance on the matter and hope that all our queries will be dealt with in the future in the same propmt manner.
5/5
TrustpilotSofa so good!
Claudio was very helpful in resolving an issue with a sofa that was well worn. After looking into cleaning and trying to find replacement parts he helped select a new sofa the tenant was happy with and even helped organise redelivering the old sofa to us so we can look into renovating it at our leisure. Throughout the entire process he was professional and quick to respond to my emails.
5/5
TrustpilotI had the pleasure of receiving the…
I had the pleasure of receiving the service from Abby from the Renewal Department, and I couldn't be more impressed with her exceptional service. Abby made the rental agreement renewal process incredibly seamless and stress-free. Her proactive communication ensured that I was always in the loop regarding the progress. If only all agents had Abby's remarkable attitude and dedication to customer satisfaction, the world would be a better place. Thank you, Abby, for delivering the best service possible.
5/5
TrustpilotLuke Parker
Luke Parker has been of tremendous help as my property manager. He is very prompt to respond to any queries or concerns which I may have and has assisted with the countless number of questions I had asked throughout my moving out process. Moving out of a property can be an overwhelming process, but Luke supported me throughout the process and really made it effortless. It is really appreciated
3/5
TrustpilotI have mixed experience with Life…
I have mixed experience with Life Residential as our letting agents.On the positive side, our new property manager (as of June 2023), Hayley Bellfield is extremely proactive, responds to all communications in a timely manner, and she is genuinely enthusiastic about helping us as landlords. She is very likeable and we've got on extremely well since she started looking after us. I've left a 3 star review, because our experience over the last 6 years has been more mixed, with several mistakes/omissions being made by LR, and the letting/management fees are higher than other agents.I have fed this back, and have moved to another agent this month. But I do believe that my concerns have been listened to by more than one senior manager now, and I have received genuine apologies for aspects of the service received in the past It looks like the organisational structure is changing for the better. So although the service has massively improved of late, it is now only because of the landlord fees that we have moved to another agent.
5/5
TrustpilotI had great experience with Abby Gooptu…
I had great experience with Abby Gooptu from renew department recently ,Abby is incredibly professional, and feedback is always timely. I really appreciate her consistent high standards and efficiency!
Dear Eddie, Thank you for leaving a 5* review. Kind regards, Negin, Customer Relations Team
5/5
TrustpilotAmazing experience with Vaibhav!
Having recently had some small maintenance issues in our flat which were brushed off a few times, Vaibhav really restored our faith in the Life Residential team. When we reported the issues, Viabhav was attentive, very quick to respond, and stopped at nothing to ensure our issues were fixed promptly and professionally. Viabhav even followed up after the maintenance issues were solved, which really showed his dedication and commitment to ensuring residents have a great experience.
5/5
TrustpilotLauren is our property manager and…
Lauren is our property manager and she’s always incredibly responsive and helpful. We had a fairly urgent issue and she was quick to act fast with great communication.
Dear Amy, Thank you for taking the time to leave us a 5* review. Your opinion is valued greatly and it helps us maintain excellent standards of service to our customers. Kind regards, Katie
5/5
GoogleThank you Life Residential for helping us throughout the movein process. A big thanks to Leo for providing support whenever necessary and a smooth transition. It has been a pleasure working with him and made us feel really comfortable to reach out for any queries. Thank you. Cheers Abhishree
Thank you for your feedback! We are pleased to hear you’re happy with the service provided by our team.
5/5
TrustpilotOur LIFE Property Manager
Our LIFE Property Manager; Abi Shanks has always been an absolute pleasure to deal with & portrays what is a "perfect property manager", having always responded to & executed any issues with tremendous efficiency & professionalism, all wrapped up in a most polite & considerate manner. Thank you Abi.
Thank you for your kind review! We’re pleased to hear you’re happy with the service provided.
5/5
TrustpilotExcellent service
Amrita has been mostly helpful, providing prompt and timely updates of the tenancy renewal. She is always polite and with good communication skills. Many thanks for the excellent service rendered :)
Dear Pearlyn, Thank you for taking the time to leave us a 5* review. Your opinion is valued greatly and it helps us maintain excellentstandards of service to our customers. Kind regards, Negin, Customer Relations Team
5/5
GoogleGreat experience with Gene during my apartment search. He was professional, very responsive and proactive in following up throughout the process. I really appreciated his help and would highly recommend him!
5/5
GoogleConor Hewitt-Harvey has been really helpful during the flat finding. After plenty of search and viewing, he managed to help us find our new home in Stratford! Thanks Conor!
Dear Chandler, Thank you for leaving a 5 star Google review. Kind regards, Asma, Customer Relations Team
5/5
GoogleWas in working with Poppy who was exceptionally helpful throughout the renting process. Thank you for the quick turn around and being helpful and understanding of our requirements!
5/5
TrustpilotEmma Donoghue
Emma DonoghueI have found Emma to be very polite. She has a positive attitude, gives clarity to queries, and always returns my calls and replies to emails. Thank you Emma
Dear Eve, Thank you for your kind comments regarding Emma and your 5* review. We are grateful that you have taken the time to leave a review and wish you all the best. Kind regards, Katie, Customer Relations Team
5/5
GoogleFantastic service from Aleks who helped me with a barrage of questions regardless of time, and aided me a ton with finding an amazing place :)
Dear Nam, Thank you for leaving a 5 star Google review. We look forward to seeing you again in one of our offices. Kind regards, Asma
5/5
GoogleAfter having to leave my previous flat I was lucky enough to meet Fern in on of the viewings she was doing to the property and from there she was extremely helpful and willing to help find my new property. She went the extra mile and made sure I had all the information and details needed as I was abroad and unable to do a physical viewing to the flat. So big thanks Fern for going above and beyond and ensuring everything went smoothly! 🙏🏼
5/5
TrustpilotQuick repair
Rosita is the property manager for our apartment and she got an urgent repair issue resolved in our apartment within a short couple of hours of reporting the issue, for which we were very grateful. Rosita always responds to queries very quickly and is very helpful and friendly to deal with. Thanks again Rosita.
Thank you for your kind review! We’re pleased to hear you’re happy with the service provided.
5/5
GoogleThroughout the process, Brian was wonderful and very efficient with helping making the journey as smooth as possible. He had answers to all questions and really made the process feel easy, pleasure to deal with.
Dear Dan, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely 5 star review. Kind regards, Katie, Customer Relations Team
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Yes. Life Residential won Trusted Agent in The Trusted Agent 2026 awards.
