5/5
GoogleGreat at communicating. Provides fast and professional services
Agent replied · 30 September 2023
Viktorija Babula, we are so happy to read such a great review about Leaders Estate Agents Forest Hill!
Trusted Agent profile · London
Leaders London reviews
★★★★★
1,273 reviews across 1 platform
9-13 The Facade, Devonshire Road, London, SE23 3HA
Part of Leaders, see every office.
Leaders's office in London, at 9-13 The Facade, is rated 4.9 out of 5 across 1,273 reviews on 1 platform, including 1,273 Google reviews rated 4.9. It won Platinum in The Trusted Agent 2026 awards.
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Tell us what you need and we'll put you in touch. Leaders hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near London.
Awards
The Trusted Agent 2026 results for Leaders, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Reviews
Every review we hold for the London office, from every platform, shown as written. First names only.
Google4/5
GoogleSlight issues with the handover of utilities but overall very satisfied with the service which was friendly and efficient
Agent replied
Hi there, thank you so much for taking the time to leave a review, and we are pleased you have been satisfied overall with the service.
5/5
GoogleExcellent service. Always helpful and responsive, clearly has a great relationship with the landlord.
Agent replied
Hi Katie, thanks for taking the time to leave a review letting us know how we did. We hope you have a great day! Kind Regards, Leaders
5/5
GoogleLeaders provided a speedy professional and friendly service and went that extra mile (or two). Thank you
Agent replied
Hi Lee, thank you for taking the time to leave your feedback.
5/5
GoogleHad a really good experience through Leaders. From viewing the flat it took us 5 working days until move in day! Really quick and efficient and very friendly staff. Selwyn Pacheco dealt with us and he was very professional and helpful all the way through.
5/5
GoogleSelwyn, is really helpful and helped make sure our move was as simple as possible
Agent replied
Hi Daniel, thank you for sharing your positive experience! We're happy to hear that you found Selwyn to be so supportive throughout your dealings with him. We will pass this feedback onto him. Please do not hesitate to get in touch if there is anything further we can do to assist. Kind Regards, Leaders
5/5
GoogleThe whole team were so polite and helpful helping me move from one of their properties to another one at the end of my tenancy. The property management team are amazing and i would definitely recommend them to anyone looking to rent a property in south east London
5/5
GoogleA pleasure to have been dealing with Selwyn. With his good manners and responsive actions, he has made no more than smoothing the painful process of moving for us. I guess Leaders is lucky to have people like him as part of the team
5/5
GoogleVery friendly service and always around when I needed them to be. Would recommend.
Agent replied
We appreciate your positive review about your recent experience with us! If you ever need anything else from us, please feel free to give us a call or stop by. Have a great day!
1/5
GoogleFor spamming our flat with letters.
Agent replied
Dear Edward We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. We are sorry we did not meet your expectation in this instance. Kind regards, Customer Care Team
5/5
GoogleReally great communication and customer service, thanks so much for your efforts! The agent I was in contact with was Selwyn and they did a great job in keeping in contact with me whilst I was trying to find somewhere to live and keeping me updated.
5/5
GoogleExcellent service offered by leaders to assist us to let in a new renting property with a short span of time.we are glad to specially mention SELWYN and his guidance to each and every step during letting .thank you so much leaders
5/5
GoogleAleyna recommended
Agent replied · 11 October 2026
Thank you for your review! We love to receive positive reviews after customers have had great experiences with us. Many thanks Selwyn Pacheco
5/5
GoogleRating only, no written review.
Agent replied · 11 October 2026
Hello Jean Kick Thank you for your review! We love to receive positive reviews after customers have had great experiences with us. Many thanks Selwyn Pacheco
5/5
GoogleLeaders in Forest Hill are a fantastic Agents. Would highly recommend
Agent replied
Hi Jon, thank you for taking the time to leave a review for us at Leaders Forest Hill. We're happy we could meet your expectations!
5/5
GoogleA very helpful and friendly team, always happy to give advice and support
Agent replied
Hi Peter, we are delighted to hear you have been happy with the work of our team. We strive to provide the sort of service you have received so it's great to get recognition for it. We'll be sure to pass on your kind words.
1/5
Google(Translated by Google) Nevrr Bern (Original) Nevrr bern
Agent replied
Hi Robert, thank you for taking the time to let us know about your recent experience. Having received a low star rating following your experience with us, we would like to try and obtain some additional information from you so we can understand what you were unhappy with and this in turn will help us improve our service moving forward. If you are happy to do this then please either reach out to me on 01344758596 or email us at customerservice@leaders.co.uk
5/5
GoogleJust wanted to thank the branch manager David Lewis for all his professional BTL advice and getting our property prepared for the letting market. He was extremely knowledgeable and his team at Forest Hill offer a great service. Highly recommended.
5/5
GoogleReally efficient service from Selwyn.
Agent replied
Hi Laurie Fox, Thank you for taking the time to review your recent experience with our Leaders Estate Agents Forest Hill branch. It's pleasing that we could provide you with a positive experience. Don't hesitate to be in touch if you require anything further. Kind regards Customer Relations Team
5/5
GoogleVery helpful & friendly staff. Selwyns customer service was excellent!
Agent replied
Hi Koray, Thank you for taking the time to let us know about the service you received from the team at Forest Hill, we are so pleased that you found the team to be helpful and friendly during your experience. We hope you have a great day! Kind Regards, Leaders
5/5
GoogleHelpful during my moving. No problems with them letting my new flat.
Agent replied
Hi Jose Thank you for your review, much apperciated. I am glad you found our service helpful and you are enjoiyng your new flat. Kind regards David Montero (Branch Manager)
5/5
GoogleRating only, no written review.
Agent replied · 11 October 2026
Hello Samira Gambo Thank you for your review. We love to receive positive reviews after customers have had great experiences with us. Many thanks Customer Care Team
4/5
GoogleEasy and quick process with a good rep Selwyn
Agent replied
Hi Joshua, thank you for taking the time to provide us with your feedback and review. We hope you have a great day! Kind Regards Joe Gilliland Customer Care Manager
5/5
GoogleCannot fault them, great help sorting out our move.
Agent replied
Hi Vojtech, thank you for taking the time to leave a review letting us know about the service you received from the team at Leaders Forest Hill. We are so pleased that the team were so helpful throughout your dealings with them. We hope you have a great day! Kind Regards, Leaders
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Questions about Leaders London
Has Leaders won any awards?
Yes. In The Trusted Agent 2026 awards: Leaders, London won Platinum.
Want a trusted local agent to help?
Tell us what you need and we'll put you in touch. Leaders hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near London.
