Trusted Agent profile · London
★★★★★
1,273 reviews across 1 platform
9-13 The Facade, Devonshire Road, London, SE23 3HA
Part of Leaders, see every office.
Leaders's office in London, at 9-13 The Facade, is rated 4.9 out of 5 across 1,273 reviews on 1 platform, including 1,273 Google reviews rated 4.9. It won Platinum in The Trusted Agent 2026 awards.
Every review we hold for the London office, from every platform, shown as written. First names only.
5/5
GoogleVery efficent and professional, will certainly use them again.Thank you Selwyn for your hard work and dedication
Hi Yinka, thank you for taking the time to let us know how we did. We are really pleased that you have been so happy with the service you have received and we will pass your thanks onto Selwyn. Kind Regards, Leaders
5/5
GoogleExcellent service from Leaders. Selwyn really helped to make our experience as easy and smooth as possible. Thanks Selwyn!
Hi Gbenga, we're happy you found our staff to be so supportive during your experience here at Leaders Forest Hill. Thanks for taking the time to leave us feedback about your experience.
1/5
Googlepromised a viewing and nobody turned up. called back and a lady answered claiming that they had never heard of me ! would give 0-stars if i could.
4/5
GoogleGreat response times and the landlords are so nice and helpful when looking for properties which really helps with the stress of house hunting.
Aimee Valder, reviews like this give us motivation and help us ensure we provide high-quality care.
5/5
GoogleJenny is very knowledgeable about the local areas and very very helpful!
Dear Xiaoqian Wang, Thanks again for taking the time to leave us a review , we appreciate your feedback and especially your kind words about our team and Jenny at our Forest Hill branch of Leaders. Kind regards Customer Relations Team
5/5
GoogleThe best decision I ever made, to run with Leaders! Their endless commitment to getting matters dealt with, is very refreshing. I don't think many appreciate the hard work Selwyn puts in behind the scenes to deliver the results to keep Landlords and Tenants happy. Thank you Selwyn!
5/5
GoogleI don't usually do reviews; never thought my first would be about an estate gents however, I had nothing but help and quick communications from colleagues at the Forest Hill Branch - especially David Lewis - which during a very stressful time really does make all the difference.
5/5
GoogleMo & Selwyn have both been very pleasant and helpful during the ongoing application process and are very efficient in terms of getting back to me and relaying information.
Dear Morin Mark Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleVery professional property management service especially Lydia Harrison, excellent ongoing communications, knowledgeable, pro-active management, quick turn-around on work required, fair price for management and for work required on the property. I have been really pleased with their services over a number of years and will definitely recommend to any other Landlords!!!
5/5
GoogleGreat service from Leaders Forest Hill team (James, Selwyn, Mo, Vicki). They helped me renovate, re market and rent my flat while I’m away. Great communication, very quick and efficient, courteous and caring!
Hi Bella Starling, thank you for taking the time to leave a review for us at Leaders Estate Agents Forest Hill. We're happy we could meet your expectations!
5/5
GoogleI don't usually do reviews; never thought my first would be about an estate gents however, I had nothing but help and quick communications from colleagues at the Forest Hill Branch - especially David Lewis - which during a very stressful time really does make all the difference.
5/5
GoogleJames and Mohammed have been excellent letting agents. They got my property online very quickly with a great listing, and were able to secure a tenant within a few days.
Hi J P, we are very happy to have provided you with such a positive experience!
5/5
GoogleVery positive experience renting a cottage through Leaders. Selwyn is a real professional!
Hi Owen Faulkner, Thank you for taking the time to review your recent experience you have had with our team at Leaders Estate Agents Forest Hill. We're so happy you had a positive experience with us. Don't hesitate to be in touch if you require anything further. Kind regards Customer Relations Team
5/5
GoogleSelwyn at Leaders is fantastic. Really responsive (even at really unsociable hours - sorry Selwyn!) and so so helpful with everything I’ve needed to rent my flat. I can’t thank him enough for making the process super easy.
Rachel Drew, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Leaders Estate Agents Forest Hill.
5/5
GoogleWe've had a really good experience looking for a new place to rent with Leaders, especially considering what's going on in the world at the moment. Selwyn in the Lettings team has been really helpful and friendly from the first phone call. He's always kept us updated and has been super quick to respond to any question we've had. 👍🏻
Hi Lauren Nightingale, Thank you for the great review of our Leaders Estate Agents Forest Hill team. It’s fantastic to hear that we could provide you with a great service that you were happy with. We hope we can be of service again in future. Kind regards Customer Relations Team
5/5
GoogleGood communication and professional letting services from Selwyn, helpful and kind, would recommend 👍 …
Shangda Jin, reviews like this give us motivation and help us ensure we provide high-quality care.
5/5
GoogleMy experience with Leaders has been excellent! I met with Mo for my property viewing, he was friendly and helpful. The rest of dealings since was with Selwyn who was very personable from the start and made the process stress free.
Rory Hayden, we are very happy we could provide you with a positive experience! Selwyn, Leaders Forest Hill
5/5
GoogleLeaders letting Agency definitely stands out in ensuring client satisfaction. Mohammed and Selwyn have gone out of their way to answer questions, clarify issues, and reassure me throughout the renting process. I'd definitely recommend them to anyone looking to rent in London!
Muriel Inyang, thank you for your kind words and this wonderful review! Mohammed and Selwyn, Leaders Forest Hill.
5/5
GoogleForest Hill Leaders team (James Henman, Charlotte Clarke, Rehel Ansong, Selwyn, Paul and to everyone!) made my tenancy - from the beginning until the end very nice and warm, you all have been very good. Very responsive and helpful! Keep up the good work and all the best!
Jan Tito Abordo, we're glad you had such a wonderful experience with us!
5/5
GoogleLeaders Forest Hill have provided me an amazing service. I’ve had help from Harrison and Selwyn who acted fast and efficiently
Beth Mcdonald, we really appreciate your positive review!
5/5
GoogleI would like to say a huge thank you to Selwyn and his team for all their help finding my fantastic home. They always went above and beyond and were always there on the other end of the phone. I could recommend leaders more. Thanks again!
5/5
GoogleCompetitive and clear advice. Selwyn Pacheco went above and beyond to explain the letting process, recommend.
Hi John, We appreciate your positive review about your recent experience with the team at Forest Hill. I am so delighted to read of the exemplary service that Selwyn has been able to provide you, I will ensure that your comments are passed onto him. If there is anything we can do to help in future then please do not hesitate to get in touch. Kind Regards Joe Gilliland Customer Care Manager
5/5
GoogleVery efficient service. Selwyn went out of hes way to make sure the move went smoothly.
Hi Curwin, we appreciate your positive review about your recent experience with the team at Forest Hill, thank you for taking the time to provide us with this. I am pleased that Selwyn has been able to provide such exemplary service to you. I will ensure that your comments are passed on. Kind Regards Joe Gilliland Customer Care Manager
5/5
GoogleExcellent service and prompt communication. Special thanks to Tope and Dean at the Forest Hill branch.
Hi Susan, thank you very much for leaving us a great review; we are really glad you are happy with the service you received!
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
The Trusted Agent 2026 results for Leaders, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Leaders London won awards at EA Masters in one year, most recently 2022.
EA Masters winner in one year: 2022.
EA Masters by year, 20222022 1 Gold EA Masters 2022 winners
Source: EA Masters winners lists, as published, linked by year.
Tell us what you need and we'll put you in touch. Leaders hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near London.
Yes. Leaders won Platinum in The Trusted Agent 2026 awards. It also won Gold for Best Estate Agent Guide 2023 Gold Award, Forest Hill branch at EA Masters 2022.
