Leaders London reviews

★★★★★ 5/5

Google

I just bought my first flat through Leaders Forest Hill. All the staff there were extremely friendly, helpful, knowledgeable and facilitated the sale with a high level of competence and understanding. Unlike a lot of estate agents I've crossed paths with they actually did find out the answers to my questions and queries, were always reachable and followed up when they said they would. They facilitated numerous visits to the property without fuss and mediated conversations between me and the vendor expertly. They made no attempt to aggressively cross-sell financial products as I've found other agents do and listened and responded to my concerns seriously. Always ready with helpful advice at each stage of the sale; I couldn't have asked for more; a very positive experience. I would recommend them if you're buying or selling.

London · 20 January 2017

★★★★★ 5/5

Google

Amazing experience and service. I would strongly recommend David Lewis to anyone looking for a very smooth, without hassle move! Much appreciated and highly recommended.

Sam · 25 November 2020

★★★★★ 1/5

Google

Before moving in, we were talking with Selwyn. He was very available, very efficient, we had never seen such a good agent. We were very happy. When we moved in, we found the house in a very very dirty state. After asking for a receipt or some cleaning for 2 weeks, we found out the cleaning was made a month before we moved in. I believe any clean family cleans at least twice a month - especially when the property is big - so the state of the property was beyond any living state. We asked for proper cleaning and it was refused. We asked the manager of the agency who told us " you refused as you already had taken care of it". We hadn't yet and then asked for some proper cleaning but it was refused, we were told to leave the property as dirty as we found it. When we moved in, the fridge was not working. Our agent, Ieva, called a couple times some technicians and then gave up. By that time, they had left for some vacation. I found out by calling them myself, as Ieva wasn't doing it. When we threatened to find someone ourselves and ask her manager for reimbursement, it took her 5 minutes to find a technician. That took a whole week without a fridge. We are still waiting for feedback after the comments we made about the inventory, more than two weeks ago. We also mentioned the bathroom's fan that is not working and didn't get any answer about it. The wooden walls of the garden are falling apart and toads set up because it is humid and rotting. Again we are waiting for any reaction from the agent, nothing seems to happen. After all these issues, we thought maybe it was Ieva who was not doing her job efficiently. After emailing the manager, Graeme, it seems to be okay with this and in the same state of mind as her. We are very very disappointed. We were so happy to find some good agent and they just end up being the worst we ever had.

Chloé · 26 December 2016

★★★★★ 1/5

Google

Please return my deposit. I moved out from the flat on Silverdale on 31st Dec. 2015. And you should return my deposit within 10 days by Teneacy Deposit Scheme. I'm so disppointed to find you are so irresponsible regrding to ending contract. I remember you guys were so friendly when I made the contract on Mach 2014. I have never delayed to pay my rent and I kept myself cooperative to you guys while I was living the flat. I really don't want waste my time to chase you for the deposit and believe that you guys have some morality just like the most ot the Britishes I have met when I was in the UK. Please reply to my emails and return my deposit as soon as possible.

Youngwoo · 26 December 2016

★★★★★ 5/5

Google

Amazing service, very punctual and made process stress free. Selwyn was perfect, explained everything well with good knowledge. I’d recommend him and his colleagues to anyone!

Samson · 11 August 2020

★★★★★ 5/5

Google

Wayne Treveil responded superquickly to sort out a complex issue, ensuring I received funds promptly. Much appreciated, thank you Wayne. Has restored my faith!

Suzanne · 13 February 2021

★★★★★ 5/5

Google

Amazing service, very punctual and made process stress free. Selwyn was perfect, explained everything well with good knowledge. I’d recommend him and his colleagues to anyone!

Samson · 28 July 2020

★★★★★ 2/5

Google

Since moving into the property (3 months ago) we have had a number of issues. These issues include basic heating and the appearance of live mould in our property - Leaders have not been very proactive in helping us dealing with the issues and left us to deal directly with the developers who, really, have nothing to do with tenancy agreement we agreed. I find myself chasing Leaders property mgmt for assistance/resolution with issues with have in our property.

Joe · 26 December 2017

★★★★★ 5/5

Google

Leaders are a great agency - Special shout out to Selwyn who is always on the ball, gets everything done done quickly and gets a great result!

Colin · 21 February 2020

★★★★★ 5/5

Google

We have been using Leaders for couple of years now and find their services very professional and transparent. Leaders at Forest Hill recently rented out our 2 Bed flat in Battersea within a week of taking the property on. Mr Selwyn Pacheco, from the Forest Hill branch was very thorough in his approach ensuring that all areas both from Landlord and tenants perspectives were adequately covered. His expert opinion was very useful throughout the process and communication was prompt and very helpful. Will I use them again? Certainly yes!

Eileen · 27 December 2015

★★★★★ 5/5

Google

Leaders Forest Hill are an estate agent I would recommend to anyone. Thank you so much to Selwyn for helping us rent our dream house.

Stevie-Louise · 26 September 2020

★★★★★ 5/5

Google

Selwyn was non pressuring but attentive and worked really hard to get the information I needed about a property during the lockdown. He provided excellent service.

Alice · 29 May 2020

★★★★★ 5/5

Google

I rent one of the properties that it is in Forest Hill! Selwyn (one of the agents) was really helpful as I was looking desperately to find a house! He supported me with the online applications and whenever I need his help, he is very supportive and responding to my calls and emails immediately! I feel very satisfied with Leaders agency and I would definitely recommend it to everyone who looks for a property in this area!

Zina · 26 December 2018

★★★★★ 5/5

Google

Selwyn was a very helpful agent who showed us a great property and sorted the papers out for us very swirly. I would strongly recommend him and the company!

Chris · 26 December 2018

★★★★★ 5/5

Google

I have had an incredibly easy experience. Selwyn was so quick and responsive and made the whole experience very easy.

Jonny · 30 September 2021

★★★★★ 5/5

Google

Excellent service from viewing to offer. Professional and friendly, would highly recommend! Particular mention to Selwyn for the high level of organisation throughout, absolutely lovely to deal with! And Mohammed for doing the viewing, really love to deal with too!

Lara · 20 April 2024

★★★★★ 5/5

Google

I had the pleasure of using Leaders to find my new home, and the agent I worked with, Selwyn demonstrated remarkable professionalism and listened attentively to my needs. His responsiveness, clear communication, and dedication throughout the renting process were outstanding.

Adeola · 20 April 2024

★★★★★ 5/5

Google

I have been with leaders for years now and would thoroughly recommend them to anyone asking. James and the rest of the team are all incredibly helpful, knowledgeable and pro active with any needs.

Ben · 5 August 2024

★★★★★ 5/5

Google

Nick and Jenny from Leaders have been phenomenal. He was nice to make a last minute viewing for me as I was walking past the property with a 'For Sale' sign, kind enough to wait as I REALLY took my time inspecting each nook and cranny. Responded quickly the next day with a second viewing as well. Highly recommend Leaders should you want to sell or rent your property. Nick and Jenny will be our agents again. Definitely!!

Constance · 26 December 2017

★★★★★ 5/5

Google

Selwyn helped us find a great property a couple of years ago, and to this day he remains an attentive and responsive employee! I'm sure he will continue to assist us and anyone else in the future

Andrew · 5 June 2024

★★★★★ 5/5

Google

Mohammed Miah from Leaders is really responsive and helpful in identifying the right property and providing all the possible solution to rent a property. He is also very good in coordinating and sorting the issues on priority.

Jijo · 5 June 2024

★★★★★ 5/5

Google

Selwyn provided a great service in securing a new tenant for our flat. He is professional, approachable, and handled everything with great efficiency. I'm very satisfied with his assistance and would definitely recommend him!

Sam · 27 July 2024

★★★★★ 5/5

Google

Great customer service, really appreciated the help from Selwyn and the team.

David · 30 September 2022

★★★★★ 5/5

Google

Leaders took over management of our flat in SE London after we moved to Canada from a previous management company and I'm very glad they did. Their courteous and professional service has meant we have been able to relax and let them take the strain. They found good tenants quickly and have kept us and the tenants happy with prompt and reasonably-priced repair work when necessary. They are responsive and proactive and make property management a breeze. Highly recommended.

Alex · 27 December 2014