Trusted Agent profile · London
★★★★★
1,273 reviews across 1 platform
9-13 The Facade, Devonshire Road, London, SE23 3HA
Part of Leaders, see every office.
Leaders's office in London, at 9-13 The Facade, is rated 4.9 out of 5 across 1,273 reviews on 1 platform, including 1,273 Google reviews rated 4.9. It won Platinum in The Trusted Agent 2026 awards.
Tell us what you need and we'll put you in touch. Leaders hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near London.
The Trusted Agent 2026 results for Leaders, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the London office, from every platform, shown as written. First names only.
5/5
GoogleSelwyn Pacheco was very responsive. Even when the branch was closed.
Денис Дьяченко, thank you for your kind review; we are happy to pass along your comments to the team here at Leaders Estate Agents Forest Hill!
5/5
GoogleChristine and the Leaders team have been amazing. Christine went the extra mile for me, and provided useful information
Good afternoon Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleGreat experience with Leaders and Mohammed was very helpful with the property viewings and admin
Hi Patrick Procter, thank you so much for your positive comments about Leaders Estate Agents Forest Hill! Selwyn Pacheco
5/5
GoogleMy experience with Leaders, in particular James, has been positive. From offer to picking up the keys, all communications have been clear and questions answered. Would definitely rent from them again.PositiveResponsiveness, Professionalism
Hi Chloe Woods, Thank you for taking the time to review your recent experience with our Leaders Estate Agents Forest Hill branch. It's pleasing that we could provide you with a positive experience. Don't hesitate to be in touch if you require anything further. Kind regards Customer Relations Team
5/5
GoogleSelwyn has been extremely helpful in organizing all the documents and making the moving process easy for me. Also he has always been very responsive to all of my inquiries. Definitely recommend.PositiveProfessionalism
Hi Marina, Thank you for the great review of our Leaders Estate Agents Forest Hill team. It’s fantastic to hear that we could provide you with a great service that you were happy with. We hope we can be of service again in future. Kind regards Leaders Estate Agents Forest Hill
5/5
GoogleSelwyn and carol. Looked after my houses perfectly
5/5
GoogleGreat service by aleyna
Dear Irem Yildiz We greatly appreciate your 5-star review and the time you took to share your experience with us. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Selwyn Pacheco
5/5
GoogleSelwyn was extremely professional and helpful throughout, his communication was excellent and we are very thankful for all his help during our move.
Meryl Cooper, we are so happy to read such a great review about Leaders Estate Agents Forest Hill!
5/5
GoogleGreat service provided by the team here. James Henman was really helpful with providing me and my partner with our first rental. Would highly recommend for everyone searching for a house or flat, especially first time letters or buyers.
Hi Tom, thanks for taking the time to leave us such a great review. We're so happy you found James to be so supportive during your experience with Leaders at Forest Hill and we are pleased that he was able to assist. Our customers recommendations mean a lot to us as a business and we are so pleased that we have been able to earn yours in this instance. If there is anything further we can do to assist moving forward then please do not hesitate to get in touch. Kind Regards, Leaders
5/5
GoogleLeaders were very efficient when they moved me into my property. Lydia Harrison is my property manager and she’s always quick to respond to my queries and manages the property really well, I’m very happy with the service :)
Hi Sarah, we're happy to hear you had such a positive experience with our team!
5/5
GoogleI love prompt responses, and this agency is fantastic! The quickest to get in touch after my first email, so far. And even if they cannot help you with a property straight away, they remain friendly and also give you advices to help you with the search!
Rhadi Mattarozzi, thank you for sharing your positive experience!
5/5
GoogleSelwyn has been extremely helpful throughout the whole process, thank you Selwyn!
Francis Turner-berry, thank you for your kind review; we are happy to pass along your comments to the team here at Leaders Estate Agents Forest Hill!
5/5
GoogleBoth sales and letting teams of leaders forest Hill helped me a lot in the past years. Sales team Rizman and letting team Jenny, Selwyn and Muhammad they are all so considerate and stand in landlords shoes to think the best solution and strategies for us. Their professionalism and kindness are most touching parts for us. Definitely recommend them. And their service charges are reasonable and competitive.
Hi Rene Wang, we are very happy to have provided you with such a positive experience! Thanks again for taking the time to leave us this information about your recent visit. Take care!
5/5
GoogleOur experience with Leaders has been exemplary, both Jenny and Selwyn have gone above and beyond to ensure our happiness and both are very knowledgable, helpful, responsive and professional. They have made all communication easy and stress free, which is very rare! We would recommend Leaders to everyone.PositiveProfessionalism
Dear Lesley Mckenley! Thank you for taking the time to review your recent experience with our Leaders Estate Agents Forest Hill branch. It's pleasing that we could provide you with a positive experience. Don't hesitate to be in touch if you require anything further. Kind regards Customer Care Team
5/5
GoogleSelwyn has been responsive throughout the process, and quick to answer our questions.
Katie Jones, thank you for your kind review; we are happy to pass along your comments to the team here at Leaders Estate Agents Forest Hill!
5/5
Googlea big thank you for selwyn and mohammed, had a great experience although still on process. They were extremely helpful throughout the entire process and went above and beyond to accommodate our needs. The staff were knowledgeable and always available to answer any questions I had. I was very impressed with their professionalism and would highly recommend this agency to anyone looking for a new home.
Hi John Gambit, thank you for taking the time to leave a review for us at Leaders Estate Agents Forest Hill. We're happy we could meet your expectations!
5/5
GoogleSelwyn has been super helpful during our renting process, he has answered emails very quickly and had us completed in less than a week. A relatively stress free process! Many thanks.
Samantha Betts, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Leaders Estate Agents Forest Hill.
1/5
GooglePretty rubbish experience as a prospective tenant - had a viewing and put an offer in (asking price) but they are so keen on the Zero Deposit option where you pay £55 a month instead of a deposit but are not covered for any damage. So when we said we wanted a proper deposit instead they just lost interest. Although James Henman said he'd present the offer to the landlord, he just sat on it and it was only when we asked a few days later that he said the landlord had accepted another offer (that had come through days after ours). I'm pretty sure the offer was not accepted because we went for cash deposit, James said it was because the landlord preferred to rent to couples but this is clearly made up and made no sense. They say in the email 'this may be the tipping factor in your offer' if you go for their zero deposit scheme which to me seems like a veiled threat to convince people to go for it if they want the landlord to see their offer. Leaders (/James) should have - Put the offer to the landlord when it was made, like he said he would, not wait around for an offer that suited him - Been honest about why the offer didn't get accepted - really need to be transparent given the veiled threats in the email - Had the courtesy to tell people their offer had been rejected so they don't waste time and end up finding it out from Rightmove.
Dear Jon Platts, We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. We are sorry we did not meet your expectation in this instance. Kind regards, Customer Care Team
5/5
GoogleWe have known Selwyn for a while as we have two properties in Foresthill and he is very professional, friendly and always there to help us. Whatever the query is. Thx for all your help Selwyn and we ll see you again very soon.
Seyhan Duman, thank you for your kind words and this wonderful review!
5/5
GoogleI, as a landlord, am delighted to share my experience with Selwyn at Leaders. From the outset their professionalism and efficiency was evident. Selwyn expertly handled the marketing of my property, ensuring it was presented in the best light and reached a wide audience.
Massood Mashoof, we're glad you had such a wonderful experience with us!
5/5
GoogleSelwyn was the first lettings agent we had dealt with who we felt understood the market, and what we were looking for.
Hi Matt Townson, thank you for taking the time to leave a review for us at Leaders Estate Agents Forest Hill. We're happy we could meet your expectations!
5/5
GoogleThe Forrest hill branch provided a brilliant service for me and made moving into my new place a lot easier then previous places I have gone too. Massive thanks to James Henman for his help. Would massively recommend.
Hi Harrison, thank you so much for your positive comments about Leaders Forest Hill! We're happy to hear that James and the team were able to provide you with such brilliant service helping to make your move easier than you have found when compared with past experiences of renting. We will pass your thanks onto James and the team. Thanks again for this review along with your recommendation. Kind Regards, Leaders
5/5
GoogleRenting a property through Leaders Forest Hill has been a really stress-free experience. Thanks Selwyn for making the process so smooth and always being on hand to answer questions.
Hi Peggy, thanks for taking the time to let us know about your experience with Leaders and the team at Forest Hill. We hope you have a great day! Kind Regards, Leaders
5/5
GoogleJames and Selwyn were great to work with! They were extremely prompt with communication and were super helpful on every step of the letting process. Would highly recommend :)
Mindy Ng, we're glad you had such a wonderful experience with us!
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Yes. In The Trusted Agent 2026 awards: Leaders, London won Platinum.
Tell us what you need and we'll put you in touch. Leaders hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near London.
