Trusted Agent profile · London
★★★★★
1,273 reviews across 1 platform
9-13 The Facade, Devonshire Road, London, SE23 3HA
Part of Leaders, see every office.
Leaders's office in London, at 9-13 The Facade, is rated 4.9 out of 5 across 1,273 reviews on 1 platform, including 1,273 Google reviews rated 4.9. It won Platinum in The Trusted Agent 2026 awards.
Tell us what you need and we'll put you in touch. Leaders hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near London.
The Trusted Agent 2026 results for Leaders, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the London office, from every platform, shown as written. First names only.
5/5
GoogleEverything went smoothly & was coordinated well from booking the viewing up to payments & reference checking. Our agent Selwyn was also very responsive & accomodating to our queries. All in all good experience with Leaders 👍PositiveResponsiveness, Professionalism
Hello Ayana Isabel Pilante Thank you for your review! We love to receive positive reviews after customers have had great experiences with us. Many thanks Customer Relations Team
5/5
GoogleIt was really pleasant experience with Leaders. Especially James who showed us the apartment and really appreciate his patience, polite behaviour and all the supports. Thank you very much.
Avijit Maiti, we are so happy to read such a great review about Leaders Estate Agents Forest Hill!
5/5
GoogleGreat experience with Selwyn today at Leaders. Excellent communication, and a really friendly guy. We even had our offer accepted! Thanks Selwyn for making the process run so smooth.
Hi Tomg, thank you for taking the time to leave a review for us at Leaders Estate Agents Forest Hill. We're happy we could meet your expectations!
5/5
GoogleSelwyn was really helpful when we moved into our rental property. He was informative and responsive. Thanks Selwyn!
Georgia Patterson, we are so happy to read such a great review about Leaders Estate Agents Forest Hill!
5/5
GoogleBig Thankyou to Selwyn Pacheco. His professionalism made us feel at ease throughout the leasing process. He was always on hand to answer any questions or sort out any issues that arose. 100% recommend this agency and this person. If we move in the future, Selwyn will be our first port of call.
Hi Ian Gibb, thank you for taking the time to leave a review for us at Leaders Estate Agents Forest Hill. We're happy we could meet your expectations!
4/5
GoogleSelwyn was very helpful from the start and made the process of moving home smooth and easy. He's also quite authentic which is rare to find in this business! It's a small company therefore the service is very personal and communication is efficient. Would recommend!
Hi Megane, thank you for your kind words and this wonderful review. If you ever need anything else from us, please feel free to give us a call or stop by. Have a great day!
5/5
GoogleAs a relatively new tenant who was anxious about using a letting agency I could not fault the service I have had. Lydia has gone out of her way to resolve even minor issues in relation to property management quicky and efficiently Thank you Jenny
We appreciate your positive review about your recent experience with us!
5/5
GoogleWonderful experience with Selwyn and you made the process stress free. Highly professional and very quick in service delivery. He is so supportive, helped us to get the home within our budget and so happy we met such dedicated and amazing person. I will recommend Leaders to friends because of your outstanding service.
Hi Ogechukwu Chibuike-okwor, thank you for taking the time to leave a review for us at Leaders Estate Agents Forest Hill. We're happy we could meet your expectations!
5/5
GoogleSelwyn at Leaders in Forest Hill is Professional, Courteous and Knowledgable. I Highly recommend his Service.
Harley Elwood Simpson, we are glad we could help!
5/5
GoogleSelwyn was incredibly professional and a massive help in finding a property. Their responses were super quick also
We appreciate your positive review about your recent experience with us!
5/5
GoogleHad my flat rented within 3 days of being on the market. Such a quick turn-around with a great tenant. Jenny Holland did the write up and I loved the personal touches mentioned in my property description. When you read through the listings on their website you really capture an essence of the place they describe. Whoever is training your staff to do this is a great writer. Overall, a great service and experience. Thanks Leaders.
5/5
GoogleSelwyn was great, very responsive and made it easy to organise viewings!
Henry Traill, we're happy to hear you had such a positive experience with our team!
5/5
GoogleOur experience with Leader’s was super positive today and Mohammed is very professional and friendly showing us a house. I totally recommend them.
Hi Giselle De Avellar, thank you for taking the time to leave a review for us at Leaders Estate Agents Forest Hill. We're happy we could meet your expectations!
5/5
GoogleSelwyn has been so helpful throughout the process of trying to find a rental. Very communicative and proactive. Made the process really easy!
Hi Yasmin Dickinson, we are very happy to have provided you with such a positive experience!
5/5
GoogleWe have had our property managed by Leaders since they took over from a small agency, Oaklets. In all the years we have receive a very high standard of all aspect of property management from clear and transparent accounts, quick and efficient action to resolve problems and an exceptional level of customer service. More recently we have called upon the professionalism of the Leaders sales team and they have provided a similar high standard of service.
Nick Nicholls, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Leaders Estate Agents Forest Hill.
5/5
GoogleOur experience with Leaders has been brilliant, particularly considering the challenges of lockdown. They were efficient, quick to respond, and helpful answering questions. James has been particularly helpful, always responding quickly and making the whole process very easy.
Dear Ioan Marc Jones, Thank you for the great review of our Leaders Estate Agents Forest Hill team. It’s fantastic to hear that we could provide you with a great service that you were happy with. We hope we can be of service again in future. Kind regards Customer Relations Team
5/5
GoogleBig Thankyou to Selwyn Pacheco. His professionalism made us feel at ease throughout the leasing process. He was always on hand to answer any questions or sort out any issues that arose. 100% recommend this agency and this person. If we move in the future, Selwyn will be our first port of call.
Hi Ian Gibb, thank you for taking the time to leave a review for us at Leaders Estate Agents Forest Hill. We're happy we could meet your expectations!
5/5
GoogleInquired about a property and Selwyn was quick and responsive
Tommy Gleadell, we are glad we could help!
5/5
GoogleSelwyn Pacheco was our agent for our latest move. It was the quickest, least stressful housemove we've ever had. He was very professional and answered all our questions. He let us know straightaway that our offer had been accepted on the day. Would recommend!
Hi George, thank you so much for your positive comments about Selwyn within the Leaders Forest Hill office. As a business we love to hear such wonderful feedback from customers about their experience with us and so we're delighted to learn of high level of assistance and support offered to you by Selwyn during your dealings with him. We will pass your comments onto Selwyn so he is aware of your thanks. Kind Regards, Leaders
5/5
GoogleLydia and the team at Leaders Forest Hill have been easily the most responsive, most helpful landlords that I have rented from. Any queries or problems with the flats were resolved in good time and when we moved out they were again incredibly helpful.
We appreciate your positive review about your recent experience with us!
5/5
GoogleSelwyn Pacheco from Leaders Estate Agents Forest Hill, has offered an exceptional service, been very professional and has been supportive throughout the whole procedure. We are very grateful for all his support, help and flexibility! Thank you Selwyn!
Hi Sila Köse, Thank you for the great review of our Leaders Estate Agents Forest Hill team. It’s fantastic to hear that we could provide you with a great service that you were happy with. We hope we can be of service again in future. Kind regards Customer Relations Team
5/5
GoogleSelwyn was very responsive to my emails and is very friendly
5/5
GoogleMy experience with Leaders was very surprisingly pleasant as in the past my experience of Estate Agents has been very stressful! Leaders has a very professional team of staff and sold my property within days!! A great offer was also negotiated for me. Thank you LEADERS!!
Hi Janet, many thanks for your kind words and for taking the time to leave your feedback. We will be sure to pass your feedback onto the team.
5/5
GoogleWe were so pleased with our experience with Leaders Letting & Estate Agents when renting our property. Selwyn was so helpful, professional and responsive. Thank you.PositiveResponsiveness, Quality, Professionalism, Value
HI Hidaya , we're happy to hear you had such a positive experience with our team! Kind Regards, Selwyn Pacheco Senior Lettings Consultant
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Yes. In The Trusted Agent 2026 awards: Leaders, London won Platinum.
Tell us what you need and we'll put you in touch. Leaders hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near London.
