Knight Frank Lettings London reviews

★★★★★ 4/5

Trustpilot

Excellent tenant finding; deteriorating rental management

I have used Knight Frank for several decades to find a tenant for my flat and, for the past 5 years, to manage the tenancy. They have always been excellent on finding good tenants. But the quality of day-to-day management seems to have slipped in the last couple of years. There is more churn of the people at the other end of the email, more contracting out and, I suspect, larger workloads. I used to have total confidence in them; now I have to monitor and chase up quite a lot.

Chris · 29 September 2023

★★★★★ 1/5

Trustpilot

Awful experience, if you can AVOID. (Chiswick)

Awful experience with this company, they want to force a sale through at any means necessary. There is no compassion to any issues going on in your life (new baby!) that may delay the sale. Constant harassment, threats that the seller will pull out (Lewin actually advised the seller to put the house back on the market) and rude, unkind communication throughout.We were unfortunate enough to have encountered Lewin and Chloe from the Chiswick branch. Lewin in particular thrust himself in the process, when the solicitors involved were communicating with each other efficiently, causing mega stress throughout the process.

Punam · 28 September 2023

★★★★★ 4/5

Trustpilot

Long term Knight Frank experience

I've engaged Knight Frank for a long time to rent out my flat. Mostly positive experiences, they are good at finding paying tenants. KF contractors are a little pricey but it's the same across many agencies. Latterly, Ewelina Calka in Baker Street office in Marylebone has been very good to work with, and patient in handling various tenants and repairs.

Sandra · 17 October 2024

★★★★★ 5/5

Trustpilot

Truly Professional

My house sale was challenging but Clive Moon and Clare Griffiths worked very hard to ensure everything was resolved. Sales Progressor - Clare Griffiths is a very nice lady. She was also professional and always super efficient. Clare kept a tenacious grip of the whole process from start to finish. Clare thank you so much, you are a credit to your organisation.

Annie · 16 September 2024

★★★★★ 5/5

Trustpilot

Exceptional Service

We would like to highlight the exceptional service we have received from the Battersea & Riverside Lettings Team at Knight Frank. Emily, Jack and Jim were phenomenal throughout the process. Emily in particular was able to achieve an asking price offer on the back of a video. The applicant did not even need to view the apartment which is a testament to the skills of Emily. I would not hesitate to use this team again in the future. In us they now have a client for life! They truly are the best lettings team in the business! Thank you to all!

Dave · 20 September 2023

★★★★★ 5/5

Trustpilot

I would like to thank Aisha Ahmed the…

I would like to thank Aisha Ahmed the Knight Frank property Manager for her kindness, politeness and her professional handling to matters and efficient solving to problems and excellent communication with me. It was a pleasure to have her as a property manager for the apartment i was a tenant in. And I wish her luck in her career.

Abeer · 30 October 2024

★★★★★ 1/5

Trustpilot

Terrible service

The team who supported us were not strong. The buyer and myself (seller) were astounded by the lack of communication. At one point an email from the buyer sat in the mailbox of Knight Frank agent for 10 days. They had not communicated that they were going on vacation, they did not have an out of office set up. They knew the email was there, they called me about it, but still did not get around to sending it, despite confirming they would. They never organized for a brochure to be built. The service was quite frankly awful. Thankfully we have closed - no thanks to Knight Frank

Disgruntled · 23 September 2025

★★★★★ 5/5

Trustpilot

Solid

Andrew at KF Aldgate was relentless in locating a tenant for our property, and we are extremely pleased to have our property filled in record time. As we are first-time landlords, he patiently explained the whole process to us and answered every question, no matter how ridiculous it was, so that we felt safe and comfortable in leaving the task of property management in their hands. Kudos to everyone at Knight Frank, we found that everyone we dealt with was professional and proactive in getting the job done.

Beaver · 12 September 2023

★★★★★ 5/5

Trustpilot

Minnie is one of the most extraordinary…

Minnie is one of the most extraordinary characters who goes that extra mile and much more to ensure that the client is happy with the service provided. She goes out of her way to make sure the client understands and she helps the client through in such a way that there is nothing overlooked and every step is covered. She exudes confidence, quite rightly so, and transfers this confidence to the client as well as to her colleagues. She goes well beyond her remit, always with the most positive and cheery presence that anyone would welcome and for which they would be grateful. She is punctual, enthusiastic, driven by an inner force for perfection. It is not surprising that she is already a huge success, a success which belies her two years’ experience in this field, but also it is evident that she exudes and possesses the ability to reach the highest excellence in whatever she pursues. Moreover, not only is she a singularly spectacular individual, a remarkable leader who is also an exemplary team-worker who has a most constructive and enlightened effect on those who are lucky enough to come into contact with her. She will go far. Without doubt. She is a star. An absolute winner.

Janna · 11 September 2023

★★★★★ 5/5

Trustpilot

Massive thank you to Morten from your…

Massive thank you to Morten from your Guildford branch. Morten has been a real star in helping sell our beautiful home. Throughout the whole process he kept me informed of buyers feedback, viewings, and just generally very helpful, approachable, friendly and proactive person. Even out of hours if I had a concern Morten was there. Morten I can honestly say your have exceeded beyond expectations. You are a real asset to Knight Frank and I’m really hoping I can purchase my next property through you as I know it will be stress free and guaranteed a good service. Thank you Morten ! 🙂

Mrs · 8 September 2023

★★★★★ 5/5

Trustpilot

I can not recommend Beth enough as she…

I can not recommend Beth enough as she has been a star in our rental property search, always very responsive to our messages and emails, always up to date with new properties in the market.. quick and she was really efficient.. we would have closed a deal in no time if we hadn’t decided to buy a property instead.

Yelda · 21 October 2024

★★★★★ 5/5

Trustpilot

Brilliant experience thank you Arabella and the Fulham Knight Frank office

I can’t thank Arabella and the Fulham Knight Frank team enough. They sold our house in under a week- we had 5 offers- 2 above asking price and lined up a buyer willing to wait until we found our new home. Arabella then helped us secure our dream forever home, also in Fulham. A house that has totally exceeded our expectations of what we thought could find in the area. THANK YOU!They fully understood that moving house was a huge decision for us and handled us with much needed care. We had been to a couple of other agents during this period who were overly pushy and made me run a mile.We were having to decide whether to stay in London, line up schools and make decisions about jobs whilst juggling pregnancy, busy jobs and 2 children and the fact that the team were patient, kind and empathetic is why we went with them. The team were very professional and the excellent service they provided, especially the outcome of our perfect new home are why I would without hesitation recommend this team to anyone wanting to buy or sell in this area.

SJ · 4 September 2023

★★★★★ 5/5

Trustpilot

Professional property management service from Emma Soanes

I have been using Knight Frank’s property management services for my apartments in Landmark Pinnacle since 2021.Compared with the other property management company that I used, the performance of Ms. Emma Soanes is so outstanding that I really feel lucky and rest assured having Emma as my property manager.I can feel Emma’s professionalism and caring attitude since day one. She could provide practical advice on what I should do and information that I need. There had been some issues when my tenants move out recently but Emma was very patient and helpful which swiped all of my worries away.Emma has been promoted to senior property manager of Knight Frank recently. Her work got rewarded and it is a treasure of Knight Frank to have such an outstanding staff.

Josephine · 3 September 2023

★★★★★ 5/5

Google

Many thanks to the Wapping team especially Jad. He has been most helpful to us when we were renting out our apartment. Always proactive and involved. He was alert to our requirements and notified us of ways to optimise the full potential of the let. We would recommend him and the team at Knight Frank Wapping to anyone looking to rent in the area.

Christina · 28 July 2024

★★★★★ 5/5

Trustpilot

First rate experience letting my Wapping flat through Knight Frank

My experience dealing with Marie, head of Wapping lettings at Knight Frank, has been first rate. From the first meeting - where she provided helpful insights on the rental market - through to securing quality tenants at a good price point, I have been very happy with the levels of speed, efficiency and professionalism from Marie and her team. Thank you.

Anna · 12 September 2024

★★★★★ 5/5

Trustpilot

Winchester house sale

In early 2023, we put our house on the market at possibly the worst time in a decade. Initially we went with a competitor to Knight Frank, but invited Knight Frank to act on our behalf when viewings decreased after a few weeks. Right from the get go, Toby was enthusiastic and took time to explain how he and Knight Frank could help secure a buyer. Given the proximity of our house to the centre of Town and Winchester Cathedral, he proposed meeting potential buyers at the Knight Frank office and then walking them down to the property so they got a first hand view of just how central the house was. This was something we'd heard from others, but the difference was Toby actually followed up on his proposal and did his utmost to ensure potential buyers got to see the property and all it had to offer. Unlike other agencies, Toby did all the viewings in person. This really helped with feedback, but I also felt reassured that the things we talked about, were being presented to all potential purchasers. Last but not least, Toby was prepared to give candid feedback and advice. Even though the market was extremely tough, he wasn't immediately pushing for us to reduce the price, but was willing to explore other options, such as refreshing the online photographs. All in all I'd thoroughly recommend Knight Frank and Toby.

Robert · 22 August 2023

★★★★★ 1/5

Trustpilot

Overcharging the tenant for repair…

Overcharging the tenant for repair works -I've had a really bad experience with knight frank property management agents in London. There was a repair work for the house which was carried out in 10 minutes by the agents contractors previously.When the issue recurred , knight frank told me that it was my fault and asked me to pay for 2 hours of repair work. I called and emailed and explained multiple times that the contractor had previously told me that it was an existing issue. However they simply refused to acknowledge it and told me I need to accept responsibility. I accepted responsibility only because I didn't have an option.And I was still asked to pay for 2 hours of repair work. I explained that the same repair had taken 10 minutes only previously, and I should not be charged for 2 hours. Knight Frank simply refused to accept this and gave no reasoning for the 2 hours and continued to force me to pay for 2 hours. I'm extremely unhappy with how unprofessional knight frank is and how they arm twist their tenants, just because the tenants don't have an option.

Piali · 21 August 2023

★★★★★ 5/5

Trustpilot

Knight Frank and Katie Shaw in…

Knight Frank and Katie Shaw in particular have been excellent to work with. Katie has done an excellent job and has made the whole process super easy for me letting out my house - I would highly recommend using Knight Frank. The introduction was excellent and thorough and the work since has been seamles and excellent - thank you Katie.

Benji · 26 September 2024

★★★★★ 5/5

Trustpilot

Best property management in London

Regvita Burdiniene took over management of our poretery about a month after we moved in, and since then it's been nothing but smooth sailing. She is always prompt with replies and is quick to action anything we need doing (e.g. property repairs). I've been a tenant in London for the past 7+ years and I have to say Regvita is the best property manager I've had so far!Thank you Regvita for all your hard work - it doesn't go unnoticed and really makes our lives as tenants so much easier!

Jade · 16 August 2023

★★★★★ 1/5

Trustpilot

Agent who dealt with us was very…

Agent who dealt with us was very unhelpful on our side - was more concerned to get money than to help us as customer's. Property was handed to us dirty and dusty and full of previous tenants items which agents didn’t even check or care to ask. Strongly recommend not to use this agency , not professional and useless

KMW · 7 October 2024

★★★★★ 5/5

Google

Recently rented a flat through Knight Frank with agent Jad Zouhbi. Jad has been excellent and always available over the phone/e-mail/whatsapp answering all our questions. A very well deserved 5/5

José · 29 September 2025

★★★★★ 5/5

Google

I had the chance to work with Peter Pietrzak. He is my favorite to be honest. Whether its a 9 am showing or answering all my questions, he is always there for me. He is also very patient, which is a big deal for me because I just relocate from US to UK and know nothing about leasing/referencing in UK. 12 out of 10 will recommend Peter!!!

Fanxing · 19 May 2024

★★★★★ 4/5

Trustpilot

Earned their fee, and then some.

Off to a bit of a rocky start selling our house with knight Frank and then mid way through as well they did try and renegotiate their fee as they wanted to hit targets (!!) BUT this being said they got the job done and earned their fee a few times over. Total time was about 14months from putting on the market and we’ve now finally exchanged! In a very turbulent market of interest rates and mortgages being refused knight Frank sold our house for the asking price (or over) 4 times and each time the property was sold within a week or so. I really do think they have a good brand and the best collection of buyers on their books who are willing to be patient. Special thanks to Alasdhair in cirencester for putting up with me and Clare in Bristol for pushing everything through at the frustratingly slow end point. Hope we can meet for a drink in cheltenham soon!

Alex · 4 August 2023

★★★★★ 5/5

Trustpilot

We just rented an apartment through…

We just rented an apartment through Knight Frank and the experience was very smooth and we got exactly what we were looking for. James Szalay was a great person to work with! He made sure we saw the apartment virtually before we committed to it as we were living out of the country. And he helped us through the process of renting all the way up to making sure we could get our keys late at night when we arrived.

Adam · 3 August 2023