Knight Frank Lettings reviews

★★★★★ 5/5

Trustpilot

A very professional service and…

A very professional service and pleasant to deal with. Sarah handled our initial viewing perfectly, on hand to answer questions but also gave us a little space to wander around and not make us feel pressured. Once we'd decided we wanted to go ahead we primarily dealt with Florence in the Exeter office as for our purchase and she managed the process brilliantly from our perspective. Highly recommend the Exeter team!

Ben · 23 September 2026

★★★★★ 5/5

Trustpilot

Excellent and very professional personal service from Knight Frank

Right from the very first moment of meeting Harry Bethell and putting our house on the market to the day of completion of the sale Harry was there for us every single step of the way. The young lady assigned to us, Emma Bowen, who showed everyone around our house looked after us from day one and her enthusiasm was outstanding. She lit up every day she showed someone around our house. Nothing was too much trouble for both Emma and Harry and with the admin back-up from his excellent team they made the whole process very nice, very kind, very caring and very friendly. Their professionalism knew no bounds and all advice given to us was for our best interests, and with our utmost wellbeing of paramount consideration. We would have absolutely no hesitation in recommending Knight Frank to anyone.

Jan · 4 June 2026

★★★★★ 5/5

Trustpilot

Katie has been absolutely fantastic…

Katie has been absolutely fantastic since day one. She took the initiative to send me a list of all the properties we were seeing, the addresses and times, on WhatsApp so I didn’t have to go back and forth through a number of emails. No other agent did this! She is also very communicative and really took the time to get to know us as a family, so she could find us the perfect house. She then went above and beyond to ensure the process went smoothly. We would highly recommend Katie!

Camilla · 2 June 2026

★★★★★ 5/5

Trustpilot

Jack - KF - vertus properties - review

Jack is extremely diligent, professional and client focused. He knew his brief, was able to simply spell out the differences in the various properties and was customer focused - didn't make me feel rushed and if he didn't know the answer to the question followed up on everything in a timely manner. I was able to make a decision in a day. I would strongly recommend him to others looking for a property. In my career I have moved 13 times between cities (New York, London, Dubai, Geneva, etc . and rented 20+ properties over 40 years. Others could learn from his example as other parts of the process did not go so well (nothing to do with him but the referencing entity was awful). I would use him again or recommend him if the situation arises again. I wish him all the best.

Stephen · 18 May 2026

★★★★★ 5/5

Trustpilot

I had a positive experience working…

I had a positive experience working with Knight Frank. Especially I'd like to highlight assistance of property manager Toru Yoshioka, who strives to resolve incoming client requests as quickly and effectively as possible in any situation or issue. Toru is highly experienced, honest, and has been working in his field for a long time. If you work with Toru, you can be confident that his advice and insight can be trusted in resolving any issue that arises.

Vitaly · 18 May 2026

★★★★★ 5/5

Trustpilot

Knight Frank in Wimbledon Village

Knight Frank in Wimbledon Village acted for us on the sale of our property in what was a difficult market. They worked hard to generate interest and viewings, giving feedback after each viewing. All the team were very professional and responsive and kept us informed throughout. They guided us through the process, giving considered advice on pricing and how to present the house. They recommended an excellent solicitor which made the process of exchanging in a relatively short timescale possible. Throughout the process all the team were supportive. Sonia was proactive in dealing with the purchaser's buying agent and worked tirelessly, keeping us informed throughout the process and worked hard to keep the sale progressing, always professional, never phased by things changing, going above and beyond, and her attention to details was exceptional.

Customer · 23 September 2026

★★★★★ 5/5

Trustpilot

Amazing team - great comms and helpfulness

We had a really great experience when looking for our next flat. Lucy was super friendly and helpful. We really appreciated her communication throughout the offer process and even when she went on holiday she made sure to have someone else help us if we needed. She’s been super great at helping us organise our move and has overall just made the experience so much more pleasant and pain free than some of our experience with others in the past. Thank you Lucy and Ivanka for all of your help!

Daniela · 22 January 2026

★★★★★ 5/5

Trustpilot

Very professional & reputable company

Really great rental experience with the Wandsworth team. Hollie Jones was a great property manager and was very professional, resolved issues promptly and I was left impressed with the entire experience. If I was buying/letting my property, I would wholeheartedly recommend Knight Frank for landlords and tenants.

Lee · 17 September 2026

★★★★★ 5/5

Trustpilot

Excellent experience start to finish

Excellent experience start to finish. Jonathan Lacey was ultra-efficient, highly communicative throughout, gave excellent advice at all stages, had immediate access to a wide range of potential buyers, and kept the buyer on track. A great job by Jonathan and Knight Frank from start to finish.

Mike · 13 September 2026

★★★★★ 5/5

Trustpilot

Beth is the BEST

Recently Knight Frank helped us find a property to rent. Beth was unbelievable. She really listened to what we wanted, what our budget was and what it included and she found us the perfect place! We are so happy with it, and the experience has been really seamless. Beth is professional, really friendly and all around a joy to work with. She makes herself available to answer any questions or concerns and I really felt she took the care of thought to only show us properties that suited what we were looking for. Its honestly been the most seamless letting process I have been through since moving to London. Thank you Beth!!

Kimberly · 22 December 2025

★★★★★ 1/5

Trustpilot

Shocking

Clear and categoric assurances were sought before signing up with KF regarding marketing, communication, dedicated personnel for viewing and ongoing reporting during an agreed six month marketing campaign. All were blatantly ignored thereafter and in fact we heard not a word from them for nearly 4 months at one point! When I contacted them to ask why, I received a glib, one line unsubstantiated assurance regarding their ongoing efforts followed by a further periond of silence. Not once did I receive a progress report as I had been promised, or any communication at all in the last three months of the campaign unless I was chasing them. When the six months came to an end, I had to ask them to remove my property from their listings, which I was assured would happen immediately. Of course they did nothing and I had to chase them again two months later, after I learned from another agent that it was still there!

David · 22 December 2025

★★★★★ 5/5

Trustpilot

Excellent rental management

In line with our previous review on KF sales and letting departments respectively also five stars for our property manager Kristian Lee. Kristian is managing our two new build apartments to our fullest satisfaction. He follows all issues related to the properties as well as the rental agreement diligently and very competently. He engages with our tenants and all their requests promptly while keeping us informed throughout. Kristian is very approachable and it is a pleasure to work with him. Fullest trust that our apartments are in best hands. Thank you once again, KF!

Sylvia · 19 December 2025

★★★★★ 5/5

Trustpilot

I had a very positive experience renting through Knight Frank

I had a very positive experience renting through Knight Frank. @Jordan and @Molly were professional, responsive and helpful throughout the letting process, making everything clear and straightforward. I really appreciate their support and would be happy to recommend them.

Erica · 14 September 2026

★★★★★ 5/5

Google

Knight Frank manage my property. In particular, I want to credit Jad Zouhbi and Axel Castillo. They arranged viewings relentlessly and brought several good offers to the table. Axel in particular helped me with other aspects of renting such as opening the home for the gas engineer, picking up keys from the other estate agents and he even rescued a house plant. I appreciate his thoughtfulness and diligence. We will continue working with Knight Frank for their high performing team and great customer service. Thanks Jad and Axel!

M · 29 October 2025

★★★★★ 5/5

Trustpilot

Luc Horwood and Clare Griffith were…

Luc Horwood and Clare Griffith were incredibly supportive. Easy to contact and worked very diligently on our behalf. Luc Horwood definitely knows his market and clients. I would recommend him, particularly if you’re looking for a pro active estate agent. The other staff at Tunbridge wells were also very good. Melissa who led the viewings on our house made sure she could answer questions that may be asked. Excellent.

Jan · 23 September 2026

★★★★★ 5/5

Trustpilot

Only fair to mention the brilliant service by Lety

We received an amazing support and service from Lety at the agency. Lety was prompt in resolving any issues we had and attentive to details, always striving for a professional yet practical solutions. Thank you Lety and the team.

Alexandria · 8 September 2026

★★★★★ 5/5

Trustpilot

Tenant feedback

Tenant feedback: Leti Lupy has been amazing, super responsive and she has been the best person we have worked with! I enjoy working with her as she is punctual, dependable, and manages repair expenses well.

VH · 22 September 2026

★★★★★ 5/5

Trustpilot

Couldn’t recommend more!

The team at Knight Frank are extremely communicative and friendly. Lucy from the Richmond branch in particular helped me and my partner secure our rental home. She was very positive, helpful and supportive - any time I had a query she was quick to reply and very knowledgeable. I would definitely recommend Lucy and the team if you want a smooth process to finding your home!

Ruby · 23 September 2026

★★★★★ 5/5

Trustpilot

Iftina, an excellent property manager

Iftina has been a new property manager for the apartment I rent. Since her arrival, she has been extremely helpful and very easy to communicate to solve any problems that have had

Benat · 11 September 2026

★★★★★ 5/5

Trustpilot

Helpful and responsive

Knight Frank took over the management of my flat recently. Lety has been extremely helpful and communicative in solving any issues as they arise. She makes sure to follow up with external providers like plumbers until the problem is completely solved. When a problem occurred late on a Friday she made sure that the situation was ok through the weekend before the problem could be fully addressed on Monday. I appreciate her timeliness and responsiveness!

Meghan · 22 September 2025

★★★★★ 4/5

Trustpilot

Brigette Bulan has been very helpful…

Brigette Bulan has been very helpful and responsive in managing my property matters at Knight Frank. She is proactive in following up on rental income and recently assisted with issuing a Section 13 Notice to my tenant at the end of May.

Wong · 5 June 2026

★★★★★ 5/5

Trustpilot

Amazing Property Management

Ava has been looking after our property with great care. She is very responsive and has a keen eye for details which is very important for landlords such as ourselves who would prefer to leave things in the good hands of our agents.

Fan · 27 May 2026

★★★★★ 5/5

Trustpilot

Your team in Tunbridge Wells were…

Your team in Tunbridge Wells were fantastic. Luc was brilliant and always at the end of the phone. A massive shout out to Claire. She made this whole journey of selling and buying so much easier. A wonderful team you have there.

Joanne · 28 May 2026

★★★★★ 5/5

Trustpilot

Excellent service

I have worked with Brigette from Renewals for the last 8 years when dealing with my landlord and she has always been prompt, helpful and has been successful in negotiating reasonable increases each time. Would recommend working with her in the future.

Sarah · 27 May 2026