Trusted Agent profile
★★★★★
1,880 reviews across 2 platforms
1, Wapping High Street, London E1W 1BH
Knight Frank Lettings's London office at 1 is rated 4.8 out of 5 across 1,880 reviews on two platforms, including 168 Google reviews rated 4.7. The 1,712 Trustpilot count is for the whole business. Checked 9 October 2026.
Every review we hold for the London office, from every platform, shown as written. First names only.
5/5
TrustpilotFantastic experience renting through…
Fantastic experience renting through Knight Frank! Carmen was so professional, attentive, and supportive from start to finish. Couldn’t have asked for a better agent!
Hi 林恺 刘, Thank you so much for your 5-star review. I really appreciate you taking the time to share your feedback. If there’s ever anything I can assist you with in the future, please don’t hesitate to get in touch. Best regards, Carmen
5/5
TrustpilotBrigette Bulan and Knight Frank Rentals
Brigette Bulan and Knight Frank have been looking after my rental property for over 15 years. Brigette and the team are always very attentive, offer good advice and look after both the landlord and the tenant. Thank you Knight Frank!
Dear Andrea Thank you for your kind words. It was a pleasure working with you on this year’s rent review. Kind regards Brigette
5/5
GoogleWe recently rented an apartment through Knight Frank in Wapping, and we couldn't be happier with the experience. We are a young family, which can have it's challenges when trying to find a suitable apartment. Jad was our letting agent, and he made the entire process incredibly easy. I highly recommend Jad due to his professionalism and empathic approach to his service. Thank you, Jad.
Dear Peter, Thank you so much for your thoughtful feedback. I’m really pleased to hear that you and your family had such a positive experience. It was a real pleasure helping you find the right home, and I’m glad the process felt smooth and stress-free for you. Jad
5/5
TrustpilotThank you Jamie-Leigh & KF
Jamie-Leigh has been an invaluable support with our prime lettings over many years. She is consistently organised, proactive, and highly professional, making what can often be a complex process feel straightforward and well-managed.
Dear Tom, Thanks so much for your kind review. It’s been a pleasure to work with you both over the years and I look forward to helping you for many more! Best wishes Jamie-Leigh Head of Super Prime Lettings SW London & Home Counties
5/5
TrustpilotPhoebe Y from Knight Frank was always…
Phoebe Y from Knight Frank was always very responsive, efficient with communication and quick to sort things out whenever an issue arose. Even the deposit discussion, which is never an easy conversation, was handled clearly, concisely and professionally. I’ve lived in London for a long time and dealt with many estate agents, and Knight Frank has honestly been one of the most pleasant to work with.
Hi Kayla Thank you for your kind email. It has been a pleasure assisting you throughout your tenancy and during the move-out process. On behalf of the team, I would like to thank you for your cooperation and wish you all the very best in your new home. Positive feedback is always valuable to our team and helps us continue to improve our service. Thank you once again, and please do not hesitate to get in touch if we can be of any assistance in the future. Regards Phoebe
5/5
TrustpilotBrigette from Renewals handled my…
Brigette from Renewals handled my recent rent review with real care. Friendly, prompt, and quietly on top of the detail, exactly what you want from an agent. Thank you Brigette!
Dear Marc Thank you for taking the time to write a review. It has been a pleasure assisting with your rent review. Kind regards Brigette
5/5
TrustpilotExcellent professional service during a property viewing
We enquired about a property for sale through the Winchester office of Knight Frank. From the start they were knowledgeable and helpful. A viewing was booked for myself and my daughter for the property to the east of Winchester - their representative, Lottie, was very professional in showing us around the property. I would highly recommend them if you have a property for sale.
Thank you so much for your kind review. It was my pleasure to show you the property in West Meon and I hope we help to find you a suitable house to buy in the coming weeks. Best wishes Lottie and the Knight Frank Winchester team
5/5
TrustpilotThank you!
The biggest of thank yous to Helen and Leigh at Knight Frank Stow on the Wold for their expertise and guidance through both the selling and purchasing of our old house and our new house! We certainly had a complicated and at times very difficult house move, however they steadied the ship calmly and worked incredibly hard to secure both our sale and purchase. We are immensely grateful for their time and effort and would highly recommend them to anyone who is about to embark on the house move journey!
Thank you so much Vicky, for your kind review. We are very pleased that you are happy in your new home, the sale and purchase certainly had its challenges along the way, but glad we managed to get you over the line, with both houses, after a few bumps in the road. Do let us know if we can help again in the future, although I expect you have no plans to move again for a very long time! Best wishes Helen and the Knight Frank Stow-on-the-Wold team
5/5
TrustpilotLouna was exceptional
I rented a flat in Elephant and Castle with Louna Del Barrio as the agent. I’ve worked with many agents over the years as landlord and as tenant and she was easily the best. Friendly, straightforward and upfront; genuinely helpful; energetic but not at all pushy; and above all I felt she really wanted to help me find the right place for me, and not just secure a quick deal. I know I can trust her. Aftercare after the tenancy was agreed has also been exceptional.
Dear Benjamin, Thank you very much for your kind words- I really appreciate you taking the time to write a review. It was a real pleasure working with you, and I am glad I could help you find the right place. Wishing you all the best in your new home, and please don’t hesitate to reach out if I can help in the future. Kindest regards, Louna
5/5
GoogleWorking with Jad was an absolute pleasure! He went above and beyond to find us the perfect apartment, one that wasn’t even on the market yet. His knowledge, dedication, and proactive approach made the entire process stress-free. We couldn’t be happier with our new home and highly recommend Jad to anyone looking for an exceptional real estate agent.
Dear Michael, Thank you so much for your wonderful words! I’m truly grateful for the trust you placed in me throughout the process. It was a real pleasure helping you find the right apartment, and I’m so glad we were able to secure a place that feels like home. Jad
5/5
TrustpilotExceptional Service
I recently had the pleasure of working with Laura from Knight Frank Estate Agents, and I must say that my experience was nothing short of exceptional. From the moment I reached out to her, it was clear that she was dedicated to providing a high level of service that truly stands out in the real estate industry.Professionalism and ExpertiseLaura demonstrated remarkable professionalism throughout our interactions. She possesses an extensive knowledge of the local property market, which greatly assisted me in making informed decisions. Her ability to provide detailed insights into various neighborhoods and properties helped me understand what options were available and which would best suit my needs.Caring AttitudeWhat truly set Laura apart was her caring attitude. She took the time to listen to my concerns and preferences, ensuring that I felt valued as a client. It was evident that she genuinely cared about helping me find the right property rather than simply closing a deal. This personal touch made all the difference in my experience.Communication SkillsLaura’s communication skills were exemplary. She kept me updated at every stage of the process, promptly responding to any questions or concerns I had. Whether it was through phone calls, emails, or in-person meetings, she maintained open lines of communication, which made me feel supported throughout my journey.Problem-Solving AbilitiesDuring our time working together, we encountered a few challenges related to property viewings and negotiations. Laura handled these situations with grace and efficiency. Her problem-solving abilities were impressive; she quickly devised solutions that addressed any issues while keeping my best interests in mind.ConclusionIn conclusion, I cannot recommend Laura from Knight Frank Estate Agents highly enough. Her combination of professionalism, expertise, caring attitude, excellent communication skills, and effective problem-solving abilities made for an outstanding experience. If you are looking for an estate agent who will go above and beyond for you, look no further than Laura.
Masud, it has been an absolute pleasure working with you and your family too. I am thrilled we got there in the end and I can't wait to hear about all the happy memories you and your family will create in your new home.Laura
5/5
TrustpilotLety Lupi is an excellent adviser
Lety Lupi is an excellent adviser, very responsive, thorough and considerate.
Providing a positive experience for our clients is always my priority, and your feedback is greatly appreciated. Wishing you all the best, and please don't hesitate to get in touch if I can help again in the future. Lety
3/5
TrustpilotI've had a mixed experience with Knight…
I've had a mixed experience with Knight Frank. They are effective at finding reliable tenants, although their contractor fees are somewhat high, which seems common across many agencies. Ewelina Calka from the Baker Street office in Marylebone has been a pleasure to work with, handling tenant issues and repairs patiently. While I've encountered dedicated staff like Daniel Lloyd, who is attentive and quick to respond, and others like Sarah and Becks from the Queen’s Park team who assisted in selling my property, the quality of service can vary. Overall, they provide decent service, but aspects like contractor costs could be improved.
Thank you Raphaella for your review and for your feedback. If you woud like to reach out to us to discuss your experience further, please do so at feedback@knightfrank.com.Thank you.
1/5
TrustpilotTerrible Experience with Sales Agent from Virginia Water branch
In July this year I had an offer accepted STC on a property marketed by Knight Frank. The agent dealing with this was Isabella T.The vendor and I agreed on a price subject to surveys etc.On completion of the survey, my surveyor called me to advise of several major concerns including finlock gutters, damp, old electric system, wasp nests an old boiler which had not been serviced since 2012. Also a loft conversion with no paperwork.I immediately informed Isabella so that she could let the Vendor know. I wanted him to be aware earlier on in the process that I would be putting in a lower offer due to the condition of the property.Isabella sent the survey results to the vendor and asked me to provide some estimates for the works that needed to be done to bring the property up to current safety standards. I gave her a ballpark figure of £50k. The vendors son said that he would be willing to negotiate with us.My solicitor then raised enquiries with the vendor early October. At this stage Isabella, and the vendor were fully aware that I would be offering a lower price due to the condition of the bungalow, which I was completely unaware of before carrying out the structural survey.Isabella said it may take a while to receive the responses to the enquiries due to the vendor being elderly. I was happy to wait, even when at this point I had sold my property, put my belongings into storage and currently living in hotels!Over one month later I decide to place a new offer due to still not receiving the vendors responses but Isabella claiming that they had been sent! We are now 4 months past the vendor accepting my first offer.Also my builder had taken a look at the property and advised me that to bring it up to safe standards, it would cost over £50k. With that in mind, I presented a very generous offer deducting £50k from the original accepted offer.I received a very rude and aggressive message from Isabella, threatening me. I was informed that if I did not agree to £530k in 1 hour, (£15k) lower than the original accepted offer, they would re-market the property.I was shocked with the aptitude by both Isabella and the vendor! Especially after I had been so patient and fair, always considering the vendors position.I asked if they would allow me one day to receive the responses to the enquiries from my solicitor. I told them I would consider their final offer but I would like to see the responses first. After all, is this not the reason why people pay for a solicitor and a survey!Shockingly, Isabella responded that they would not wait and the property is going back on the market.I then receive the answers to the enquiries the following day, only to find that the vendor has not fully answered the questions. They had not provided any documents to support the loft extension and there was no evidence that it is part of The Wentworth Estate. I realised at this point that I had been lied to throughout the entire process. Not only by the vendor, mis-representing the property, but also by Isabella, who changed the story several times regarding the vendors onward purchase and supported their lies.They were quite obviously trying to bully me into paying a higher price than the property is worth. Unfortunately Isabella did not deal with this in a professional manner, attacking me for trying to reduce the price, when she was fully aware that my final offer was more than reasonable and I had evidence to support the price reduction.Isabella then continued to email my partner saying how the Vendor, the poor elderly guy was shaken up by this whole ordeal. Had the vendor priced the property fairly and provided honest answers to the enquiries, this would never have happened.Isabella proceeded to attack me by email, saying I had prolonged the process, when it was the vendor.Isabella, copied her manager in to an email claiming that we had agreed to £545k and apparently 'in my partners words' factored in the work that needed to be done into that figure! I had no knowledge of the condition of the bungalow when making my first offer.In my opinion, Isabella should not be dealing with clients as she lacks knowledge and professionalism. She chose to use the vendors age to try to manipulate me, and distorting the truth to justify their terrible behaviour. In addition, the manager of Knight Frank Virginia Water was copied into to Isabella's unprofessional emails to me, and he failed to respond and apologise.They have completely mis-represented the property, stating as detached when it us actually semi-detached. Clearly their professional marketing team cannot count. The property either has 3 bedrooms and 1 reception room or 2 bedrooms and 2 reception rooms. There are 4 rooms in total. Completely misleading information and dishonest agent.Be aware and cautious when using this company!
Dear Guillermo, We are very sorry to hear that you haven’t had a positive experience with us. We take client complaints extremely seriously, and always investigate them fully. We are aware this is currently with our complaints team who have reached out to discuss this with you further. Please accept our apologies again. Knight Frank
5/5
TrustpilotWe just had a great rental house search…
We just had a great rental house search with Knight Frank. It was a bit rushed, since we were informed at the last minute that our former rental would no longer be available, so we had to find a place within our budget, our location parameters, and our space requirements more quickly than we might have hoped. Knight Frank was terrific at finding and showing us rental homes that met our requirements, and we were able to close the deal for our new rental in record time with their welcome guidance. Special thanks to Sophie Alexander and Kamran Shirazi for their care and expertise during the sometimes stressful process!
Congratulations Vivian on your new home move! Thank you for your kind words, we are so happy to have been able to facilitate a seamless move for both you and Frederic. We are here to help in future should you need anything else. Best wishes,Sophie and Kamran
5/5
TrustpilotProfessional and reliable
Knight Frank have been managing the letting of our flat for several years now. The service has been excellent. Particular thanks to Brigette from Renewals.
Dear David, Thank you for your feedback. It was a pleasure assisting with this year’s rent review. Kind regards Brigette
5/5
TrustpilotThank You Walid
I can't say how impressed I've been with Walid. From day one, he's been on the ball and just so honest and transparent throughout the process. He's answered every question with patience, has kindly made multiple trips to the property as I forgot to take measurements for furniture and was always available when I needed any kind of assistance. In my time in London, I've never met someone more dedicated to his job and just so passionate about the people he engages with - thank you Walid, I wish there were more realtors like you!
Dear Mena,Your review and kind words are very much appreciated. I’m grateful for your patience, cooperation, and trust.Here’s to a fruitful relationship.Best, Walid
5/5
TrustpilotLeigh Glazebrook at Knight Frank
We recently sold our property through Knight Frank in Stow on the Wold. Leigh Glazebrook demonstrated exemplary professionalism and dedication coupled with enthusiasm and positivity; from the beginning we had complete confidence in Leigh. He advised us on how to prepare our property for sale and then coordinated the launch, producing a stunning brochure and advising us on the Sale process, including our part in the procedure. Rosie as well as Leigh showed the house to prospective buyers and kept us informed at all stages how the Sale was progressing.Leigh has in depth knowledge of both the region and the local market; he used this knowledge superbly to present and sell our property so that once we had presented and packaged the Property in the best manner we received an offer within a few weeks which we accepted.From this point Leigh worked incredibly hard to synchronise the different elements required; liaising with not only the Buyer but also our lawyer and accountant to ensure that the Sale went as smoothly as possible. His positive attitude and wholeheartedness helped us throughout our more complex than usual Sale. We can happily say that our Sale was Completed with rapidity and efficiency. We also appreciate the kindness shown to us. Thank you Leigh and the team at Stow on the Wold
Thank you very much indeed for the kind review. I think that was a great team effort in getting the sale completed for you.Wishing you all the bestLeigh and the rest of the team
5/5
TrustpilotExtraordinary service from Adam Burlison & team
We have received a truly extraordinary service from Adam and his team in Esher: Amanda, Hayley and Maisie. Both our sale and purchase had various complications built in but Adam and his team helped us navigate the many hurdles and challenges brilliantly. Adam himself is a superstar. Always available (no matter what timezone I was in ;) and his knowledge of the market and frankly anything to do with selling and buying a property in the UK is second to none. In the end he and his team made what could have been a very complicated process a very enjoyable and successful experience for my entire family. Cannot recommend Knight Frank in Esher enough.
Thank you for the positive feedback, we do try and do everything we can to smooth the process. The whole team have enjoyed looking after your family and delighted we helped on both sides of the deal. Adam, Maisie, Amanda and Hayley.
5/5
TrustpilotExceptional Service and Support
Katie Shaw provided an outstanding level of professionalism and support throughout the entire process. Her friendly and proactive approach made every step seamless and stress-free. Katie’s deep knowledge of the market and her ability to provide clear, sensible advice were invaluable to us. She worked tirelessly to secure the best outcome for our needs, ensuring everything was handled with competence and efficiency. It’s rare to find someone who combines expertise, dedication, and warmth in such a genuine way.We couldn’t be happier with the experience and highly recommend Katie Shaw to anyone looking for top-notch service.
Dear Hande,Thank you so much for such lovely feedback! It was such a pleasure working with you, I am so pleased that I was able to help you with your search and find your new home. Wishing you all the best, Katie
5/5
TrustpilotExcellent
Jordanna and her team sold a flat for us and soon after helped us find another project. Throughout the sales process, Jordanna was exceptional, and she continued to provide great support during the buying phase, even while representing the seller. Having purchased several flats in recent years, I really appreciated how Jordanna was proactive without being overly aggressive, something many London agents often misunderstand. She’s a fantastic estate agent, and I look forward to working with her again in the future.
Dear Joshua, Thank you for the kind review. It has been a pleasure, and we look forward to working with you again very soon!Kind regards,Jordanna and the Knight Frank South Kensington team
5/5
TrustpilotExceptional Service received from Adam Burlison
I've had a very professional experince from Knight Frank Esher since first registering my interest in a property. Adam and his team were very responsive and worked in an extremely efficient and timely manner with all the issues of purchasing a property. Adam is a true asset to Knight Frank Esher, he shows 100% full commitment and his knowledge and expertise are exceptional. His communication was always clear and to the point and made the experince of purchasing a property very easy. I would highly recommend Knight Frank Esher.
I was our pleasure Surour. A few bumps along the way but we found solutions and got there in the end. Enjoy your new home. Adam and the Esher team.
5/5
GoogleAmazing agency!! Me and my partner we where looking for a new flat to rent in Wapping and someone recommended us knight frank.. A big big thanks to Axel Castillo for helping us through all of the renting process.. congrats to all the team, Amazing experience.
Thanks Zack, we are always happy to help at any time. See you around Wapping and enjoy your new home. Kind regards, Axel
5/5
TrustpilotRecent purchased Property
We recently purchased a property through Knight Frank Amersham, and I couldn't be more pleased with the experience. William and Rachel were incredibly helpful and guided us through every step of the process with professionalism and care. Their expertise made the buying process much less stressful than anticipated. They were always available to answer questions and provided valuable advice, ensuring everything ran smoothly. I highly recommend Knight Frank Amersham, and I'm grateful to William and Rachel for making the journey to buying our new home such a positive experience!
Dear Jo, Thank you very much for your kind words about the service you’ve received from us, it was a pleasure working with you and we wish you many years of happiness in your new home. Best wishes, William and Knight Frank Bucks & Herts team
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Knight Frank Lettings's London office has 1,880 reviews across two platforms: 168 on Google, 1,712 on Trustpilot (across the whole business). Reviews may appear on more than one platform. Checked 9 October 2026.
Knight Frank Lettings is rated 4.8 out of 5 across all 1,880 reviews, and 4.7 out of 5 on Google from 168 reviews, checked 9 October 2026.
Knight Frank Lettings, 1, Wapping High Street, London E1W 1BH.
Ratings and review counts checked 9 October 2026. Is this your office? Claim your page.