Knight Frank Lettings reviews

★★★★★ 5/5

Trustpilot

Peter Pietrzak

Peter Pietrzak is the estate agent that helped me over the last few weeks to move into my new property. From the outset, Peter was incredibly attentive when it came to email correspondence and answering any queries I had on both email and over the phone. Prior to moving in, I requested to view the property again to take an inventory and without hesitation Peter met me there at my convenience. I have to credit the smooth transition into my property to Peter who ensured all my questions were answered. His communication was second to none and I highly recommend Peter to anyone looking to move into a new home. Thanks again.

Elise · 4 March 2024

★★★★★ 5/5

Trustpilot

Letting made simple

Have been letting through KF for a couple of years and the agent, Phillip Dunn, has made things very easy. The flat was let within hours of going live. There were a few teething problems with the place being a new build, and he was largely successful in keeping any stress away from me. Now the flat seems to be working fine with only the usual wear and tear problems and Phillip deals with issues without fuss, keeping me up to date on problems and suggesting fixes which are costed and only require a yes/no answer. Basically, it's letting made simple

Jamie · 28 February 2024

★★★★★ 5/5

Trustpilot

Letting made simple

Have been letting through KF for a couple of years and the agent, Phillip Dunn, has made things very easy. The flat was let within hours of going live. There were a few teething problems with the place being a new build, and he was largely successful in keeping any stress away from me. Now the flat seems to be working fine with only the usual wear and tear problems and Phillip deals with issues without fuss, keeping me up to date on problems and suggesting fixes which are costed and only require a yes/no answer. Basically, it's letting made simple

Jamcam · 28 February 2024

★★★★★ 5/5

Trustpilot

Stine Kaus found our dream home

Thanks to Stine Kaus we are now living in a newly refurbished flat in West London. She perfectly understood our wants and didn‘t spam us with random properties that didn‘t meet our needs, like all other agencies did. Upon finding the gem, she made sure we would not lose it to the competition and was responsive day and night to any questions. After such stellar service we‘d want to move again, just to experience it a second time 🥰

EF · 10 March 2024

★★★★★ 5/5

Trustpilot

Best experience - highly Recommended

Amy has been wonderful. She found us a wonderful property in record time and responded to any questions during the process instantly. Once the lease was signed she went over and above what we had expected in helping to coordinate decoration and renovation works. Since we are moving from abroad, she also put us in touch with a the relevant tradespeople and the additional services offered by Knight Frank. Truly the best experience with an agent we have had to date. Would recommend 100%. Thank you.

Gordon · 15 February 2024

★★★★★ 5/5

Trustpilot

Knight Frank delivered an outstanding service

Knight Frank delivered an outstanding buyer experience for us. We fell in love with our house at a time that there were many moving parts both personally and within the economy and KF held our hand through the process brilliantly. The team both front and back office communicated clearly and with total candidness, organising the proceedings in a far superior way to those on our selling side with one of the other well known agents. I could not recommend the partnership from Knight Frank more highly; THANK YOU Charlie Taylor and Giselle Holman and the rest of the team supporting us.

Alex · 14 February 2024

★★★★★ 2/5

Trustpilot

Slow and unprofessional

Slow and unprofessional. Knight Frank and Vast Group were unable and unwilling to fix a shower door in the bathroom for many months. Both Knight Frank and Vast Group disappear for months at a time and I have to chase both of them and only my chasing would restart the process, but not for long as they would simply forget me and the problem would remain - the shower door would continue to leak and they wouldn't care. The repairs and administration would fall through the cracks and drag on for months. Knight Frank wouldn't agree to replace Vast Group with another contractor, so I'm stuck with a broken shower door flooding the bathroom for months, with nothing I can do about it because the apartment is managed by Knight Frank.

Anton · 12 February 2024

★★★★★ 1/5

Trustpilot

Left feeling cheated, beyond frustrated, and patronised.

Awful service. Honestly, it sickens me that we had to pay them money. After informing them that the heating wasn't working November 2022, we went the whole winter without any heating (and we chased a lot - especially when it was sub-zero temperatures in December!). The heating was never fixed, and we moved out in June 2023. There was considerable damp in the property as we were unable to regulate the temperature and lived next to a river, which caused excessive mould, rotting window frames, and pressure cracks in the window glass. Despite informing them of this, when we tried to get our deposit back, we were charged for all this damage and were barely able to get a timely response from Knight Frank. It took over ten weeks to just get the schedule of proposed deductions, despite chasing multiple times, and 5 months to get the deposit back. We had to wait at least 2-3 weeks for every response. In the end, we were so exhausted and fed up with dealing with them, we agreed to pay for half the damage. If you want to pay above-market rate in agency fees, wait for weeks for them to acknowledge your emails, and then receive a response that doesn't actually address your concerns and is horribly patronising, then Knight Frank is the right agent for you!

EVH · 4 February 2024

★★★★★ 5/5

Trustpilot

First viewing = successful tenant

I was looking to let out my apartment in November 23, and with another agent was not having much luck. I enlisted Knight Frank and Jamie Vass became a trusted advisor and found me a tenant in less than a week. I was astounded by his professionalism, guidance and compassion for a new landlord who practically had 0 clue what the whole process looked like. I know also how helpful he was to my tenant who was new to renting as well. He helped build a great working relationship with myself and my tenant which has flourished since everything was completed. I’m not sure how successful this would have all been wi th out him. Thanks Knight Frank for making this process a little easier for a newbie, especially Jamie, this was remarkably easy with you guiding me along the way.

Aegean · 4 February 2024

★★★★★ 5/5

Trustpilot

Fantastic experience overall

Knight Frank has been fantastic in helping me purchase my first property! I have been in the market for a flat since May 2023, looking around Richmond, Twickenham, and Chiswick. Fairly early on, Nicole from Knight Frank Richmond showed me a place that I absolutely loved but I held out from making any decisions. Due to shifts within the Richmond office, my search was taken over by Isobel. The property I had seen earlier was no longer listed by Knight Frank but Isobel contacted the sellers immediately to set up another viewing. Isobel was incredibly helpful throughout the purchasing process, keeping me updated regularly as well as liaising with the solicitors and other external contractors. If I ever had questions or issues, she was always reachable and resolved everything promptly. All in all, I could not recommend Knight Frank highly enough. A massive thanks to Isobel in particular!

Anusha · 1 February 2024

★★★★★ 5/5

Trustpilot

Louna was absolutely superb…

Louna Del Barrio was absolutely superb throughout the entire process of finding and securing a home that met our needs. She was exceptionally efficient, diligent and reactive to all of our requests ensuring the entire transaction was smooth and seamless. When moving into our property Louna and her colleague Walid Javadi were helpful, resourceful and charming resolving every little issue that materialised.

Ian · 9 December 2024

★★★★★ 5/5

Trustpilot

Knight Frank Wapping - Thank you Peter!

We went through Knight Frank Wapping for purposes of finding a flat to rent and cannot praise enough Peter Petrzak’s professionalism and efficiency. He really is a very knowledgeable agent who goes beyond showing you a flat, he has a lot of experience and will provide valuable, down-to-earth advice. We worked with Peter as potential tenants but we would also be confident working with him if we were a landlord, given his experience of the market and great social and professional skills.

Melina · 30 January 2024

★★★★★ 5/5

Trustpilot

Wonderful experience with Walid Javadi

Our experience with Knight Franks was fantastic, thanks to Walid, our primary contact. He was incredibly friendly, helpful, and patient. Walid never pressured us and actively encouraged us to thoroughly inspect the property and ask any questions we had. He even provided valuable advice beyond what we initially asked for. All further interactions with Walid and the agency were highly positive and professional. Walid made our move a smooth process, and we wouldn't hesitate to recommend him.

Hayk · 30 March 2024

★★★★★ 5/5

Trustpilot

"Exceptional Service and Outstanding Commitment - A Five-Star Experience with Jamie Vass at Knight Frank

I recently had the pleasure of working with Jamie Vass from Knight Frank, and I must say the experience was outstanding. From the very beginning, Jamie demonstrated exceptional professionalism and expertise. Our communication was seamless, thanks largely to the WhatsApp group he established, which kept everyone informed and connected throughout the process. Jamie’s dedication and attention to detail made a significant difference. I highly recommend Knight Frank for anyone seeking top-notch real estate services, and a special shoutout to Jamie for going above and beyond. Their service is truly a five-star experience!

Seshani · 26 January 2024

★★★★★ 5/5

Trustpilot

Property management

Henry Nwokejiobi is my account manager for managing the property that I have for rental. He is very responsive towards my requests to get in touch with the tenant for property maintenance issues. Have no issues with the property so far and so far had my mind at ease with him looking after my account. Please continue to keep up with the good work!

Fenny · 1 November 2024

★★★★★ 5/5

Trustpilot

Just sold …

Recently sold my property in NW6 with the professional help of the team at Knight Frank in Queen’s Park. Sarah was particularly helpful in giving me advice on pricing and Becks in liaising between me and the buyer to get the sale over the line in a timely fashion. Thanks to you all for making this as smooth as a house sale can ever be.

Mel · 16 October 2024

★★★★★ 5/5

Trustpilot

We had been in the market for 5 years…

We had been in the market for 5 years and finally found the right home thanks to Oliver Dawson from Knight Frank Belgravia. He was incredibly kind, informative, and efficient throughout the entire process. His recommendations, including an amazing solicitor, were spot on and made everything go smoothly. I highly recommend Oliver for anyone looking for a reliable and supportive estate agent. Thank you for making our long search worthwhile and stress-free!

Gul · 21 June 2024

★★★★★ 5/5

Trustpilot

KF has won my trust and confidence

As an overseas owner, it has not been easy to complete and let new flats from afar. I have encountered more than ten property agents in London, ranging from global leading top 3 firms to tiny boutiques, over the last four years. Ultimately, I learned from my experiences that it is of absolute importance to have a top quality platform with an experienced, capable and professional team that truly cares about its reputation and building a long-standing relationship with its clients. Knight Frank has done the best job for me when it comes to letting. Recently, KF helped us to find a good tenant over the typically slow holiday season for a two bed flat that we completed last week. Tenants moved in three days ago. I was happy with the quality of the tenants and generally impressed with KF team’s professionalism and capabilities. In particular, I want to thank Kenny Ouyang of KF’s China desk. He has been one of the reasons that have made it quite easy to work with KF. KF has truly delivered great performances for me several times over the last year or so. They have my trust and vote of confidence. I will continue to work with them for many years to come.

Wendong · 15 January 2024

★★★★★ 5/5

Trustpilot

Working with Knight Frank has been nothing short of outstanding

We recently had the pleasure of working with Shaun Terry, a real estate agent at Knight Frank, for the purchase of our new home, and the experience has been nothing short of outstanding.Shaun demonstrated remarkable patience and diligence throughout the entire process. From our initial discussions to the finalization of the sale, Shaun's professionalism and commitment to excellence were evident. His knowledge of the W2 area was particularly impressive, providing us with valuable insights and ensuring a smooth transaction.What sets Shaun apart is their dedication to client satisfaction. They went above and beyond to address our concerns, answer our questions promptly, and guide us through every step of the selling process. We felt confident and supported throughout the journey.We wholeheartedly recommend Shaun Terry and the team at Knight Frank for anyone looking for a reliable and knowledgeable real estate agent. The combination of their expertise, patience, and diligence makes them a standout choice. Five stars for an exceptional experience!

Bayswater · 15 January 2024

★★★★★ 4/5

Trustpilot

Satisfied for the past six years and impressed be the new property manager

As a landlord I have been quite satisfied with Knight Frank during the past six years, during which the property was taken good care of with appropriate frequency of contact. Although the property managers have changed during 2023Q4, many thanks to Kristian Lee the handover is now properly completed and everything works so well. As my current property manager, Kristian impresses me a lot by considerable sense of responsibility, willingness in problem solving and swift reaction to handle issues in a reliable way. Happy to have Kristian here and many thanks again:)

Y · 11 January 2024

★★★★★ 5/5

Trustpilot

Toru is the BEST !!

Mr. Toru Yoshioka, Property Manager is the most honest of the hundreds of people I have met around the world. His work is incredibly quick and accurate, and he is extremely polite to everyone. He is a model of property management. He is so talented that I guarantee he is a valuable asset. I sincerely hope that he will be evaluated correctly and that he will work for Knight Frank for a long time.

Amy · 8 May 2024

★★★★★ 5/5

Trustpilot

Great experience buying through KF

We had a great experience buying our home through Knight Frank. Clare Griffiths in the Bristol office was our Sales Progressor and she was fantastic. We were in the middle of the chain, buying and selling, and we encountered a couple of issues (mainly frustrating solicitor-based problems) and Clare was tenacious in helping us hit our exchange and completion dates. She also helped the process go smoothly overall and communication, via her, between ourselves and our sellers was excellent. Thank you again Clare! Thanks, too, to Rupert, who also helped get us over the line on a long and stressful completion day (again a solicitor-based issue). Would definitely recommend Knight Frank based on our experience as buyers.

Chris · 4 January 2024

★★★★★ 5/5

Trustpilot

Thanks, Lexi!

Though I did not end up renting through Knight Frank, they have some really great agents that helped me find some amazing options for my first apartment in London. Lexi was extremely responsive and a pleasure to work with! From the amount of time I spent searching for an apartment, I can definitely say Lexi was one of the best agents I worked with, and Knight Frank has great listings.

Isabella · 17 July 2024

★★★★★ 5/5

Trustpilot

Jamie Vass was an absolute pleasure to…

Jamie Vass was an absolute pleasure to work with whilst renting out my property. Having a few different estate agents value my rental property, Jamie was the only one who made me feel confident within his approach and his track record certainly backs that up! Jamie made the experience smooth & stress free. I would have no hesitation in recommending himself and Knightfrank to friends and family - Thank you Jamie!

Joe · 19 June 2024