5/5
TrustpilotDawn is simply the best at Knight Frank…
Dawn is simply the best at Knight Frank Kensington!
Agent replied · 11 June 2024
Thank you Sami, I look forward to working with you again very soon
Trusted Agent profile · London
Knight Frank Lettings reviews in London
★★★★★
1,963 reviews across 2 platforms
1, Wapping High Street, London, E1W 1BH
Part of Knight Frank, see every office.
Knight Frank's office in London, at 1, is rated 4.8 out of 5 across 1,963 reviews on two platforms, including 189 Google reviews rated 4.7.
Reviews
Every review we hold for the London office, from every platform, shown as written. First names only.
Trustpilot5/5
TrustpilotJames has been very efficient and super professional
James has been very efficient throughout the whole process. A real pleasure working with him.
Agent replied · 11 June 2024
Thank you for the kind review, Fabio.Please do let me know if I can help with anything further.Very best,James
5/5
GoogleGreat experience working with Jad Zouhbi - he’s very responsive and helpful throughout, highly recommended!
Agent replied · 28 December 2025
Dear Melissa, Thank you so much for sharing your experience! I’m delighted to hear you found the process smooth and that my support was helpful. I truly appreciate your recommendation and wish you all the best moving forward! Jad
5/5
TrustpilotKatie S at Knight Frank
Katie S has done an excellent job managing the house we are renting in London. She has been personable, professional and responsive -- a real asset to Knight Frank. Soon she is moving out of the country and therefore leaving her role at Knight Frank, handing over to a colleague who I hope will manage the property with the same warmth and efficiency!
Agent replied · 11 June 2024
Thank you so much for your kind words; it has been a pleasure working with you. I wish you all the best. Katie
5/5
TrustpilotVery professional
Walid is a very professional, dedicated person. He really helps us a lot with our apartment!
Agent replied · 11 June 2024
Dear HaiTao,Thank you for your kind review, it has been a pleasure to assist you with your search to find a new home.Best,Walid
5/5
GoogleI had a fantastic experience with Jad. It would’ve been very difficult as I had to start the process abroad before relocating, but he was very attentive throughout the entire process and made it seem easy. Highly recommended for anyone looking for a flat!
Agent replied · 23 October 2024
Thank you so much for the kind review, it was lovely to assist you in your search. Best wishes, Jad
5/5
GoogleWe recently rented a property through Knight Frank in Wapping and they were very helpful and understood our requirements. The agent we dealt with was Jad and he really helped us through the process of vetting, viewing etc. would be very happy to recommend.
Agent replied · 23 October 2024
Thank you for the review, it genuinely means so much. Good luck with the new home, please let me know if you need anything! Best, Jad
5/5
TrustpilotWe have used Knight Frank’s services in…
We have used Knight Frank’s services in 6 out of our 9 moves in the last 30 years and they stand head and shoulders above the rest of the crowd. Wouldn’t use anyone else if we can help it.
Agent replied · 29 December 2024
Dear Richard and Joanna, thank you for your kind words and I am delighted that Knight Frank has performed for you again! Good luck when you find your next house and all the best for Christmas and an exciting New Year. Best wishes, Simon
5/5
GoogleJad Knight Frank is a very responsible intermediary and gives us great prices.
Agent replied · 12 November 2024
Hi Lin, Thanks so much for the kind review, I hope you enjoy your new home. Best wishes, Jad
5/5
TrustpilotVinnie made the process very quick and…
Vinnie made the process very quick and easy!
Agent replied · 11 June 2024
Dear Timah,It was a pleasure to assist you.Thank you for your patience through the process.Kind regards,Vinnie
5/5
TrustpilotProbably the most professional and…
Probably the most professional and efficient as well as effective agent I have dealt with. I always had the best experience when dealing with KF and would recommend it to anyone. I consider it to be the best real estate agent in London.
Agent replied · 26 October 2024
Thank you so much for your kind words! It’s been a pleasure working with you, and I’m thrilled to hear that you've had such a positive experience. If you ever need assistance in the future or have any questions, don’t hesitate to reach out. I hope you love your new home.Summer
5/5
TrustpilotProperty Manager, Phillip
Mr Phillip Dunn has been managing my property in London for some years now. He is responsible and timely in reporting and fixing any issues raised by tenants. Enjoyed his great service. Thank you, Phillip.
Agent replied · 11 June 2024
Dear Winnie,Thank you for your kind words, it really does mean a lot. It has always been a pleasure working with you and I hope this continues for a long time to come. Kind regards,Phillip
5/5
TrustpilotA pleasure to deal with.
Ines from Knight Frank has gone above and beyond from the moment I first made contact. Her communication, response times, and personable nature have been extraordinary. I would not hesitate to recommend her services, whether you are looking to rent out your house or find a rental.
Agent replied · 24 August 2024
Hi ChrisThank you for your kind words, it’s been my pleasure!I hope you love your new home,See you soonInes
5/5
TrustpilotYou are in good hands
As a seller, I always felt I was in good hands with the Knight Frank office in Chelsea where the sales team is managed by Charlie Olver. Very professional, ability to generate viewings and most importantly they did the job of selling our property. Clearly one to recommend.
Agent replied · 24 August 2024
Dear Michael, It was a pleasure working with you. We are delighted we were able to sell your home. We look forward to working with you in the future!Kind regards,Charlie & the Knight Frank Chelsea team.
5/5
TrustpilotThey clearly got the valuation spot on…
They clearly got the valuation spot on and found us a high quality purchaser immediately from someone already on their books. We then had a long and protracted issue with our forward purchase. Knight Frank were incredibly pro-active throughout and got the whole chain over the line. I cannot recommend them highly enough !
Agent replied · 11 June 2024
Thank you for taking the time to write such a positive review. The whole team here are thrilled with the news that we have exchanged contracts on your fabulous home and wish you the very best with the fabulous new home you have purchased.
5/5
TrustpilotI really appreciated the support of Laura Heron
I really appreciated the support of Laura Heron, from Renewals for Notting Hill. Laura took the time to listen and understand my specific situation. She spoke for me to the landlord and was able to achieve a significant improvement versus the initial position. Thanks a lot for your help !
Agent replied · 11 June 2024
Thank you Xavier for your kind words. It has been a pleasure helping with the renewal and I look forward to working with you next year. Laura
2/5
TrustpilotStressful experience as a buyer
As a buyer, I feel like Knight Frank made the experience more stressful than it had to be. They put me under unreasonable pressure to rush me into signing, including making some pretty spurious and unnecessary criticisms of me and my solicitor. It felt like Knight Frank exacerbated rather than mediated the pressure coming from the seller.
Agent replied · 11 June 2024
As an agent we are always liaising between the buyer and the seller, trying to smooth the process and ensure a positive outcome for all parties. Our teams always do their best to be considerate of our customers’ needs, whilst at the same time striving to get the transaction to a successful completion. As in the case here, there can be extenuating circumstances which mean the sellers assert deadlines on us. In some instances, as much as we try and take the brunt of such pressures, we do need to make clear when the transaction is at risk of failing. I hope that you can appreciate that this process is not always easy and I’m sorry that your experience felt as stressful as it did. If you feel that you would like to discuss further details then please do make contact with me directly.Kind regards,Chelsea Whelan 020 3925 1362Chelsea.Whelan@knightfrank.com
5/5
TrustpilotExcellent service from Sarah Gerrett
Excellent service from Sarah Gerrett. Sarah couldn't have been more helpful and the process was smooth and professional. Thank you Sarah
5/5
TrustpilotProfessional settlement
I recently found a vacation rental Flat tin London UK, through Knight Frank. I would testify that the experience was exceptional. From the initial inquiry to the moment we moved in, every interaction was smooth and professional. In particular My sincere thank goes to Mr. Stan, The Associate, who assisted us, was incredibly responsive and knowledgeable. They answered all our questions promptly.
Agent replied · 11 June 2024
Thank you for the kind words Hanieh thanks for being a delight to work with. I hope you enjoy your new home in White City.Stan
5/5
TrustpilotOne of a kind Agency
We just moved to London and encountered a lot of Agents that didn’t treat us great and didn’t make us feel they had our interests in mind. Knight Frank was the opposite!Omran showed us a great property and was super responsive and helpful guiding us through the offer process.Highly Highly recommend!
Agent replied · 11 June 2024
Hi James, Thank you very much for the review. It was a pleasure to help you and Gretchen find your first flat in London and I hope you settle in smoothly in the area in time for Summer! Wishing you both all the best. See you around, Omran
5/5
GoogleI would highly recommend Knight Frank Wapping and particularly Chris Hooper, who I found very pleasant to deal with. Chris was friendly, trustworthy and proactive. He made what could have been quite a stressful experience a breeze.
Agent replied · 11 June 2024
Thank you for your kind words.
5/5
TrustpilotNaeto Soludo
We have just moved out of our long-term rented property which was an emotional process. I just want to give a shout out to.Naeto Soludo who was professional, had a friendly manner and was able to lead us through the process to conclusion.
Agent replied · 26 October 2024
Hey Jemma, thank you so much for your kind words, it was lovely working with you and Stuart. Wishing you all the best in the future. Kind regards, Naeto
5/5
TrustpilotResponsive letting manager
Jocelyn is quite responsive to queries and follow-up quite promptly.
Agent replied · 11 June 2024
Hi Wan, Thank you for your kind words. We will continue to provide this service going forward. If you have any queries, please do not hesitate to contact me.Kind regards,Jocelyn
5/5
TrustpilotFreddie, Molly, Patricia and Kim at Knight Frank provided a responsive, professional service and delivered the results we wanted.
We used Knight Frank to market our house in Greenwich. Freddie, Molly, Patricia and Kim at Knight Frank provided a responsive, professional service and delivered the results we wanted. We've worked with them several times over the last few years and I'm happy to recommend this team.
Agent replied · 24 August 2024
Thank you for your kind words Elizabeth, it’s a pleasure working with you! Please do let us know if we can help elsewhere.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Want a trusted local agent to help?
Tell us what you need and we'll put you in touch. Knight Frank Lettings hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near London.
