Every review we hold for the London office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotI had a fantastic experience with…
I had a fantastic experience with Phillip Dunn while my property was in his trust. He contacted me as soon as any problem arose and dealt with it efficiently with the understanding that is required whenever a landlord situation/tenant situation arises - making sure both parties were satisfied - highly recommended - he did a great job!
Amanda · 22 March 2024
Agent replied · 11 June 2024
Thank you Amanda, I really appreciate your kind words. It has been a pleasure to be trusted to look after your property. Kind regards,Phillip
★★★★★ 5/5
TrustpilotJapan Desk
I appreciate Japan Desk's great support. I communicated with Oshima-san, Iijima-san, and Pollitt-san. They have always provided prompt responses to my questions. Thanks to them, I found a great home and started my life in London with no concerns! I believe that even if you can only speak Japanese, you can find a good home with Japan Desk.
NI · 28 February 2024
Agent replied · 11 June 2024
Thank you very much for taking time to leave such a kind review to share your experience with us.If you ever need assistance in the future or have any questions, please do not hesitate to contact us. We're always here to help.Kind regards, Japan Desk Team
★★★★★ 5/5
GoogleI was thrilled with Jad's approach and attention. We are really grateful to him for helping us to find the ideal flat, exactly on brief. Many thanks.
Vanessa · 16 June 2025
Agent replied · 16 April 2026
Hi Vanessa,
I really appreciate your thoughtful feedback. I'm so glad the process was pleasant for you, and I hope you enjoy your new home!
Jad
★★★★★ 5/5
TrustpilotHigh level of professionalism
Knight Frank are very easy to work with, especially Fahmida who is helpful, responsive and friendly.
NK · 11 October 2023
Agent replied · 11 June 2024
Thank you for your lovely review, it has been an absolute pleasure and I wish you all the luck for the future.All the best, Fahmida
★★★★★ 5/5
TrustpilotHome purchase
We recently moved home and were looked after with our purchase by Giselle Holman in the Bristol office. Giselle couldn’t have been more helpful and made the process smooth and open throughout. We really appreciated the way she dealt with the matters, especially any arising issues, making everything as seamless as possible. A pleasure to work with! Highly recommended.
Jam · 31 January 2024
Agent replied · 11 June 2024
Thank you so much for your lovely review. It was an absolute pleasure to assist you throughout your purchase, we got there in the end! Wishing you many happy years in your beautiful new home.Kind regards,Giselle
★★★★★ 5/5
TrustpilotJust confirm the apartment in…
Just confirm the apartment in Chatsworth House. I'd say the service from Vinnie from Tower Bridge was perfect!
Tony · 10 August 2023
Agent replied · 11 June 2024
Dear Tony,Thank you for the lovely review!All the best in your new home.Kind regards,Vinnie
★★★★★ 5/5
TrustpilotYou can always rely on Knight Frank !
Knight Frank has been looking after our property for nearly 10 years . I only need to email them and they will straight get back to me . So many people I can thank : Mandy H , Jayna H, Anastasiia Sh and my recent inquiry which Matthew B solved it by the end of the working day , very impressed ! Very happy and pleased with Knight Frank .
Maryam · 13 April 2023
Agent replied · 11 June 2024
Thank you Maryam for your incredibly kind words. It was a pleasure assisting you for so many years and we look forward to the next 10! Thank you again. Knight Frank
★★★★★ 5/5
TrustpilotKnight Frank
James and Tasha were super helpful, made the process of renting clear and easy.
Julian · 16 November 2023
Agent replied · 11 June 2024
Thank you for the kind review, Julian.We really hope that you enjoy your new home.Very best,Tasha & James
★★★★★ 5/5
TrustpilotPrompt resolution of problems
Knight Frank has offered excellent service. They are very well-organized and they respond very quickly to any issues that may arise. Recently, we needed some furniture removed from the property and contacted our property manager, Mo Govanni, who dealt with our request very quickly. The furniture was removed the next day. We are very pleased with the support that our property manager Mo Govanni offers.
Eirini · 31 August 2023
Agent replied · 11 June 2024
Thank you for your kind words Eirini, its pleasure looking after your tenancy and do let me know if I can be of further assistance.Mo
★★★★★ 5/5
TrustpilotRenewing my rental contract was super easy
Was renewing my contract on my current apartment in the past month and Laura Heron at Knight Frank made the communications with the landlord and the negotiation of the contract really easy. She was really quick to respond and kept things moving at an amazing pace lowering the stress that might come with renewals.Glad to have extended by another 18 months!
Gyanendra · 4 December 2023
Agent replied · 11 June 2024
Dear Gyanendra. Thank you so much for taking the time to write this kind review. It has been a pleasure helping you and I am delighted that you have been able to extend your tenancy for a further 18 months. Wishing you all the best, Laura
★★★★★ 5/5
TrustpilotBrigette fron Renewals
Brigette achieved some very good results for our renewal, well above the average rent for the building. Even if we did not achieve it, we appreciate her attitude to at least try and do her very best. She also displayed a timely customer service approach, with responsive feedback and emails. All appreciated.
Michael · 5 June 2024
Agent replied · 11 June 2024
Dear MichaelIt was my absolute pleasure assisting with the renewal and very pleased we achieved a great result for you. Kind regardsBrigette
★★★★★ 5/5
TrustpilotJust renewed with my tenants with Dan…
Just renewed with my tenants with Dan at renewals and it was super simple. The tenants seem happy, I'm happy and the only thing I had to do was OK the whole process that Dan had already sorted and sign on a dotted line. Can't really fault anything about the service.
Jamcam · 21 June 2024
Agent replied · 24 August 2024
Thank you for your kind words! It was great to be able to assist you with the renewal; if you need anymore assistance just let me know
★★★★★ 5/5
TrustpilotVery personal service from both Louise…
Very personal service from both Louise and Rachael.Louise knew what we were looking for and she found it for us.Both of them were extremely quick to respond to any queries we had and this enabled us to make decisions quickly. In fact from offer to completion was less than 5 weeks. Thanks to them and our solicitor Charlotte at Everys.
Susan · 21 December 2023
Agent replied · 11 June 2024
Dear Susan Thank you for your kind comments we really appreciate them. You were both an absolute pleasure to deal with. I am so happy we found you the right home Have a wonderful Christmas from Louise, Rachael and all the Exeter team
★★★★★ 5/5
TrustpilotBrigette Bulan from Renewals
Brigette Bulan demonstrates why it's important to find the right estate agent. Any agent can market a property and find suitable tenants, but few are well versed with the fundamentals of the Housing Act and legal formalities. We were impressed with Brigette's substantive knowledge and highly recommend her to landlords.
Nasim · 8 July 2024
Agent replied · 24 August 2024
Hi NasimThank you for your kind words and it was pleasure assisting with the lease in this instance. I look forward to working with you again. Kind regardsBrigette
★★★★★ 5/5
TrustpilotWonderful service
Wonderful serviceKnight Frank has helped me on various occasions with properties, and most recently the management of a letting property. Toru Yoshioka, my property manager, is professional, responsive, details focused, and always ready to jump in to help. Really appreciate and recommend!
Dayo · 13 November 2024
Agent replied · 29 December 2024
Hi Dayo,Thank you for your very kind words.It has been a pleasure managing your property and should you need anything, please let me know.Kind regards,Toru Yoshioka
★★★★★ 5/5
TrustpilotJamie-Leigh was amazing
Jamie-Leigh was amazing and supported us every step of the way despite us needing things done quickly on a complex house! Thanks JL and KF
Iain · 7 December 2022
Agent replied · 11 June 2024
Dear Iain,Thanks so much for your kind review.It was a pleasure to help you find a home and I hope we will work again in the future.Best wishesJamie-LeighHead of Super Prime LettingsHome Counties
★★★★★ 5/5
TrustpilotKnight Frank is Agency to go for.
All Knight Frank employees were accommodating, helpful, and pleasant to deal with from the very start of our experience. From viewing the prospective property to signing the tenancy agreement and all the steps in between.Quite a difference from other Agents.I can't recommend them any more.
Miroslaw · 26 September 2024
Agent replied · 26 October 2024
Thank you so much for your kind words. It was an absolute pleasure to meet you both. Wishing you all the best in your new home! If we can be of any assistance in the future we would be delighted to help. Kind regardsPriya Swainson & Knight Frank Team
★★★★★ 5/5
TrustpilotBrigette from Renewals
Brigette helped us so much with getting our tenancy organised, signed and extended!She made something that could have been quite tedious into a very simple, straightforward, and even enjoyable experience. She took into account all of our views and made things work for everyone involved!Would definitely recommend her and Knight FrankThanks Brigette!
Neil · 28 May 2024
Agent replied · 11 June 2024
Dear NeilThank you for taking the time to write this review. It was an absolute working you as well. Thank you for being so prompt and making it an easy renewal to negotiate. I am glad we achieved a good result for all. Kind regardsBrigette
★★★★★ 3/5
TrustpilotCurates Egg
Had some very good and useful discussions with main contact who was very knowledgeable. However, there was rather less attention to detail than I expected with promises not actually fulfilled. Few viewings were achieved and we sold at a substantial discount. Mainly of course the market but ultimately we felt Knight Frank could have done more.
Dr · 5 March 2024
Agent replied · 11 June 2024
Dear Dr TaylorThank you for your review; your comments are appreciated and will be considered as part of our ongoing development to the service we provide. We strive to achieve the best possible results for our clients and provide an excellent customer experience. The market will dictate the level of interest and the achievable price, and we're sorry that in this case it resulted in a slightly disappointing outcome.Thank you again for intrusting Knight Frank with the sale of your property.
★★★★★ 5/5
GoogleSam was super professional and responsive, really enjoyed working with frank knight... highly recommended, I'm very with their service
Amir · 10 June 2023
Agent replied · 11 June 2024
Thank you Amir. It was great getting to know you and helping you with our move. I hope you enjoy your new apartment.
Sam
★★★★★ 5/5
TrustpilotCatrin Barker
From the moment we engaged with Catrin, her commitment to our needs was unmistakably clear. Regardless of when we reached out, she was consistently available, demonstrating both dedication and a genuine desire to assist. Beyond her commendable availability, Catrin's organizational skills stood out. She efficiently managed and coordinated every task we requested of her, ensuring that everything ran seamlessly. We truly appreciate her professionalism.
AT · 31 August 2023
Agent replied · 11 June 2024
Dear AmirThank you for your kind words they are appreciated. It was a pleasure to be able to help you with any issues that you had during your time at your property. I hope your move goes smoothly today and that you enjoy your new home.Kind regardsCatrin
★★★★★ 5/5
TrustpilotExcellent Property Sale Agents
We worked with Tim who guided us through the whole process. He was professional. Not pushy. And the one agent who deliver d the goods. We will highly recommend him and Knight Frank.
Nici · 15 July 2024
★★★★★ 5/5
TrustpilotIt is great to work with Monika as she…
It is great to work with Monika as she is so proactive!When a payment hadn't arrived on time, she notified the corporate tenant, and followed through with any updates ( luckily it was just one!) And let us know all was there.
Mrs · 6 November 2024
Agent replied · 29 December 2024
Hi Mrs Stacey,Thank you so much for the fantastic 5-star review! I am thrilled to know you are happy with our service and I will continue to maintain our high standards. Thank you,Monika
★★★★★ 5/5
TrustpilotDeena Kneefse was very friendly and…
Deena Kneefse was very friendly and helpful. As well as understandable, she was fully aware of my case and she cleared the doubts that I had
Sultan · 11 October 2022
Agent replied · 24 August 2024
Dear Sultan,Thank you so much for taking the time to write this, always happy to help. Kind regardsDeena
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