Every review we hold for the London office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotA property which we wanted to buy but…
A property which we wanted to buy but unfortunately didn’t get came back on the market and without a second thought Samantha Bysouth rang me and told me the good news, she did everything she could to make sure we finally got the house,
Manjit · 15 July 2024
Agent replied · 24 August 2024
We are so pleased you were able to secure your dream home and wish you and your family all the best in your new property.Best wishesSamantha & the Knight Frank Stratford-upon-Avon team
★★★★★ 5/5
TrustpilotWe have been fortunate to have Emma…
We have been fortunate to have Emma Soanes as our property manager for the last year. She is always incredibly helpful, prompt in responding and thoughtful in her response. She is wonderful and we sincerely appreciate everything she has done for us.
Smitha · 18 August 2024
Agent replied · 24 August 2024
Thank you very much for your lovely review! I wish you all the best in your future home. Best wishes, Emma.
★★★★★ 5/5
TrustpilotHad it not been for Helen’s…
Had it not been for Helen’s committment, along with the rest of the Stow team, I doubt that we would have got our sale “over the line”. Always available and responsive, her professional efforts were very much appreciated.
Alan · 21 October 2024
Agent replied · 26 October 2024
Dear Alan and Diane, Thank you so much for the kind review, whilst it took somewhat longer than any of us would have wanted we got there in the end! Your patience was greatly appreciated, and I enjoyed working with you both. I hope you will be very happy with your new life in Cheshire. Best wishes Helen
★★★★★ 5/5
TrustpilotFrom start to finish a very professional Service
From start to finish a very professional but personal service and also friendly and caring.Felt supported through out the process, respected privacy at all times, shared emotions and really worked hard to make the sale happen. Its a stressful time but Arabella and Jo were ace!
Rima · 5 June 2024
Agent replied · 11 June 2024
Rima, thank you for your kind words. You were both such a pleasure to deal with and we were pleased to get this over the line so you can move onto your next chapter out of London. Roll on moving day. Best wishes, Arabella and Jo
★★★★★ 5/5
TrustpilotJames
James, the property agent who showed us apartments in London, provided an exceptional experience. He was professional, knowledgeable, and tailored the viewings to our preferences. His transparency and enthusiasm made the process stress-free and enjoyable. I highly recommend him to anyone searching for a home in London.
Ismat · 1 May 2024
Agent replied · 11 June 2024
Thank you for the kind review, Ismat.Please do let me know if I can help further at all.Best wishes,James
★★★★★ 5/5
GoogleGreat work by Jad - really smooth viewings
Nixon · 11 October 2025
Agent replied · 9 December 2024
Dear Nixon,
Thank you for the review, it was a pleasure to meet you and your partner.
Best wishes,
Jad
★★★★★ 5/5
GoogleWe recently got an amazing apartment in central london at an impeccable location. Special shout-out to Jad for being available at all times and for all the effort!! Would 100% recommend Knight Frank if anyone’s looking to rent a property in London!
Divitraj · 28 July 2024
Agent replied · 27 August 2024
Hi Divitraj,
Thanks for sending across this review, I’m glad you love the new flat!
Please come back if you need help in the future.
All the best,
Jad
★★★★★ 5/5
GoogleKnight Frank have been great! We were very quickly running out of time and after arranging a short notice appointment we found the right place! Nicky Bane, in particular, has been extremely helpful and certainly went above and beyond to help us get moved in on time. Thank you to all that helped out with our move, we would definitely use again and recommend to everyone.
Thank you Nicky!
Matt · 11 June 2018
★★★★★ 5/5
TrustpilotCameron Shields was most helpful from…
Cameron Shields was most helpful from the start and assisted us very promptly with all our requirements from the very start to-date. Couldn't have asked for more!
Naval · 9 July 2024
★★★★★ 5/5
TrustpilotJames and Charlotte were both very…
James and Charlotte were both very helpful throughout the process. We secured the house in a couple of hours and the rest just followed through very quickly. I know i can always count on Knight Frank
Delifish · 9 January 2024
★★★★★ 5/5
TrustpilotA professional landlord’s view..
A professional landlord with 2 of my residential properties with Knight Frank and managed by Kasia Zelazko.For me it is imperative that I have a property manager who is efficient and provides a genuinely professional service - and this is what I get with Kasia.When you pay a management fee you need to get a commensurate level of service, KF through Kasia are achieving a high level of service for me and supporting the tenants in a timely and sensible manner so all parties are happy!I thoroughly recommend.
Mark · 19 August 2020
Agent replied · 11 June 2024
Thank you very much for your kind review Mark. It is pleasure working for you and I am always happy to help.Best wishesKasia
★★★★★ 5/5
Trustpilotprofessional letting agents
I have been very happy with knight Frank who were the agent for my London rental property for around 3 years as the tenant. Always professional. Highly recommend to other landlords contemplating a management agent for rental properties.
Juliette · 25 September 2024
Agent replied · 26 October 2024
Thank you Juliette for your very kind words about the team. We are so pleased to hear about your experience. Knight Frank
★★★★★ 5/5
TrustpilotJason Nwimo - Excellent Property Management with Proactive Support…
We had a great experience working with Jason Nwimo as our property manager. Jason has always been responsive and proactive in his communication, especially during renewals, which has been very helpful. It’s been a pleasure working with him
RV · 25 September 2024
Agent replied · 26 October 2024
Much appreciated Rakesh, it has been a pleasure managing your property Good luck with all in future, wishing you all the best Kind Regards,Jason
★★★★★ 5/5
TrustpilotHighly Recommended
We have been very lucky to have worked with Jason Chu as the Property Manager for our property. The service level and attention to detail has been outstanding. Highly recommended.
Roger · 27 January 2021
Agent replied · 24 August 2024
Dear Roger, Thank you very much for taking the time to write such an excellent review. The pleasure is absolutely ours. We are glad to hear that you are happy with our service. Best wishes,Jason
★★★★★ 5/5
TrustpilotWonderful estate agent
We had a viewing with Summer, she was absolutely lovely and very very helpful! She gave us all the information we needed to put an offer forward and was very quick to respond when we had technical issues. Couldn’t have had a better experience!
Mariella · 6 June 2024
Agent replied · 11 June 2024
Thank you for your kind words, I am so glad you have found the perfect property I hope you love your new home, Please do reach out if there is anything I can do to help you in the future. Thank you Summer
★★★★★ 5/5
TrustpilotWe bought our house in Bristol.
We bought our house in Bristol through the Clifton branch of Knight Frank. We found them professional and extremely helpful. They were particularly diligent at keeping us informed and up to date on progress across the chain. They did not over promise and offered honest and realistic time scales.
George · 27 February 2024
Agent replied · 11 June 2024
Thank you so much for the kind review George, you have been brilliant to work with also. All of the team here at Knight Frank wish you well in the move and we look forward to seeing you in Clifton in the near future.
★★★★★ 5/5
GoogleIt's quite overwhelming to look for new properties to rent in London, but Jad has made the process easier for me and and I felt less anxious than before. He's very responsive and has helped me with every query I have.
Bakhtawer · 28 July 2024
Agent replied · 27 August 2024
Hi Bakhtawer,
Thanks for the amazing review, it means so much.
Best Wishes,
Jad
★★★★★ 5/5
TrustpilotWe've recently completed the renewal…
We've recently completed the renewal with the help from Debbie Pinkham. The communication between Knight Frank and the landlord is quick and effective, everything from renewal to negotiation was done within 3 weeks. Excellent service!
Ares · 2 November 2024
Agent replied · 29 December 2024
Thank you for your kind words. We appreciate your feedback and are pleased to hear that you had a positive experience with the renewal process.Debbie
★★★★★ 5/5
GoogleStrongly recommend Nicky Bane at Knight Frank Wapping. She had an extraordinary flat in Wapping to show me (I'd looked at others, and nothing quite compared), and then she was extremely helpful in negotiating all the aspects of the process. This was especially important to me as an American renting a flat in London for the first time, with just a matter of days to complete the negotiations.
Joel · 11 June 2018
★★★★★ 1/5
TrustpilotAwful
Awful . Arranged valuation and to discuss selling , when they didn’t turn up and I called to enquire what had happened and to rebook , a very rude lady told me she didn’t know what had happened , I couldn’t rebook and hung up on me !
Stefanie · 15 March 2024
Agent replied · 11 June 2024
Dear Stefanie,We are so sorry about the miscommunication with regard to your appointment, which from our side was unconfirmed at the time. Please be assured that we are very focussed on our customers’ experience with us and we are always striving to improve. If you feel that you would like to discuss further details then please do make contact with me directly on 01892 515035.Kind RegardsRoss
★★★★★ 3/5
TrustpilotDo not reply in time
The worker didn’t reply messages in time, and we even cannot connect the worker who responsible for us and he did not tell us who we should connect with. No matter the questions he knows or not, at least we think he should reply us and tell us what to do, instead of ignoring our messages.
Kk · 13 September 2023
Agent replied · 11 June 2024
We are really sorry to hear about your experience. The team are trying to contact you by phone and email to assist as swiftly as possible. If you wish to reach out directly, please email complaints@knightfrank.com. Thank you.
★★★★★ 5/5
TrustpilotJapan desk
Japan desk, particularly Ms Kaneya is always very kind
Kazuma · 15 August 2023
Agent replied · 11 June 2024
Thank you for your kind words. It is always a pleasure assisting you. Konomi
★★★★★ 5/5
TrustpilotAisha Ahmed has taken over the…
Aisha Ahmed has taken over the management of our large Mayfair property and is the most pro active representative we have ever dealt with. She really cares about her clients and it shows.
Bernadette · 27 November 2024
Agent replied · 29 December 2024
Thank you so much for your thoughtful and encouraging words Bernie. I truly appreciate your recognition and am delighted to hear that my efforts have made a positive difference in managing your property.I always like to ensure the best for my clients and tenants, it is always my top priority. Please don’t hesitate to reach out if there’s anything further I can assist you with, I’m here to help.Looking forward to continuing to work with you.Best wishesAisha
★★★★★ 5/5
TrustpilotThanks James Szalay !
James Szalay rented my apartment on the spot! The communication and the actions he takes is always the right way forward! I trust his way of working and i know he provides me with the best market price rentThanks alot!
Sultan · 6 August 2024
Agent replied · 24 August 2024
Dear Sultan,Thank you for your kind review.It has been a pleasure helping you with your apartment.I look forward to continuing to work with you in the future.Very best,James
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